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1.2 520 Reviews

TurboTax Complaints Summary

33 Resolved
476 Unresolved
Our verdict: If considering services from TurboTax with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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TurboTax reviews & complaints 520

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6:02 am EDT
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TurboTax wrong tax return sent to irs & excessive fees

I created the start of my return online FREE Edition with Turbo Tax (TT) and thought it upgraded to Deluxe, but after they filed and I signed release to third party to withdraw from my checking, they took $59.90 for a simple return. When IRS deposited my refund it was much higher than what I claimed to be filed with them. I learned TT kept record of my initial return (completed Monday), not yet sent. The next day (Tuesday) when I revised my return and much prior to TT processing and sending it out to IRS 2 weeks later, TT sent the Monday return and not the Tuesday revised correct return to IRS. I had to amend my entire return and owed IRS money. This clearly was no fasult of my own and TT is at fault. When I spoke to Rodney tonight (March 12, 2011) he dodged the ball and tried real hard for me to read what he felt was a useful enlightening article produced by TT, which had nothing at all to do with my issue. He said there was no phone number, no address or email to send a complaint letter to and actually ignored my chat when I stated I wanted a refund for services not rendered and having to amend my return due to their fault. Eventually I ended the session after being ignored by IM.

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Troop
, TR
Jul 21, 2011 8:29 am EDT

I had an experience about Tax free service in Portugal airport. I bought clothes and I get tax free document. It was just 13 euros. I went to custom after check in and I said that I wore what I bought. He didnt believe me. He said that I should have show to him instead of wearing. Finally he didnt stamp and I couldnt took my tax payments. They should put notices that "dont wear if you buy something with tax free shopping".

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11:30 pm EST
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TurboTax direct deposit refund screw-up

We have been using Turbo Tax online to file our taxes electronically for several years. We filed for 2010 and had a sizeable refund coming for both federal and state. We asked for direct-deposit to our same bank as we had in previous years. After a couple of months, the refunds had not arrived so we checked with the IRS. They said the funds had been electronically refunded weeks earlier. We then checked our tax return printout and were alarmed to see that the bank information was not correct. We eventually found out that the routing number was for JP Morgan/Chase Bank (even though we bank with B of A) and that the account number portion was an invalid account. This was months ago, and after countless hours on the phone with the IRS, the California Franchise Tax Board, JP Morgan-Chase, and Turbo Tax, we feel like we are no where nearer to getting things resolved. So Turbo Tax was absolutely no help. They said they sometimes scramble the bank account numbers between years (normally all of our profile info is retained year-to-year) "for our security", and basically said it is not their problem and that we need to take it up with the IRS. The IRS apparently has no way after the fact retrieve any detailed information about which account number funds were transferred to. They cannot even tell us whether the transfer bounced back or went through. And JP Morgan Chase understandable is confused as to their involvement since we do not even bank with them. But they have verified that the account number is not nor ever would have been a valid account number, so that the transfer should never have gone through. But that info apparently is not enough for the IRS to send us a new check, since they cannot verify for themselves that the funds never went out. We are starting to wonder what it will take to get our refund.

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10:09 pm EST

TurboTax scam

I have used TurboTax for the past several years and have always been quite pleased with it. This year, I have even been using its free, on-line service called "ItsDeductible, " which allows you to track all kinds of charitable donations and attaches government-approved dollar values to them.

I was thinking about purchasing TurboTax on-line this year instead of buying a disk with all that packaging material that just gets discarded (or recycled, as appropriate).

So I went on-line to check it out.

Be cautious and pay attention to the costs if you want to download the program vs. buying the disk.

To download the TurboTax Deluxe version, the cost is $29.95. Then, to download the State version, that will cost an additional $36.95. Total download cost is $66.90.

To buy the traditional CD via the website, that will cost $59.95 -- and the State version is included!

I can't say that is the same for the other versions. And I do know they have a free, basic version (but you still need to buy the State version).

I find it a little disheartening that it would cost more to download the Deluxe programs than to buy the CDs with all that nasty packaging no one needs.

Seems like it makes sense that it would always be cheaper to offer something via download than to offer it on a disk with the expensive packaging, but I don't own the business, so what do I know?

I love TurboTax and know they can charge whatever they want. I have every intention of buying the software today. I will go to Costco where it will be cheaper than the $59.95 -- PLUS I will get to use a $10-off coupon there, so that's great!

Just be cautious when doing your own shopping!

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Andy
, US
Mar 03, 2011 11:19 am EST

I filed my 2010 tax return this year with Turbotax, as I have for several years past. I had expected my refund today, February 11. However, when I checked my checking account, the money was not in there. I had to check a secondary company's website, which informed me I had to contact Turbotax regarding my refund. When I called the 800 number provided, the "gentleman" on the other end of the line informed me, in no uncertain terms, that Turbotax had incorrectly filed an entire BATCH of refunds, and as a result, I would be receiving my refund via check. The "gentleman" also informed me that there was no recourse, nor was there anything that could be done on their end.

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Gallatin
, US
Mar 03, 2011 11:22 am EST

The night before my tax refund was to go into my bank account i get a e-mail saying they had a processing error and cause my refund not to go into my account. they told me that the i.r.s will mail me my check. now instead of having my money when they told me it would go into my account. i have to wait 7 to 10 days now. i have bills due and no money to pay them.

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Lorri
, US
Mar 03, 2011 11:34 am EST

My story is much the same as the ones I've read here...did my 2008 taxes using Turbo Tax. All seemed fine until two years later when I received the notice from the IRS that I owed them $600 for not reporting state tax refund income and retirement income. Looked at my copy of the return printed from Turbo Tax and the state refund is clearly there on my copy, but not on the one the IRS got...hmmmm. Class action suit sounds like a pretty good idea to me. I also find it disturbing that, when I pulled up this consumer affairs page to read complaints about Turbo Tax, the first thing I see at the top is an ad for Turbo Tax along with a link to their web page!

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Juanita
, US
Mar 03, 2011 11:26 am EST

On November 9th while checking my bank account I noted a recurring withdrawal for $64.15 from intuit. I called the number listed [protected] and talked to a representative who told me I never authorized an automatic renewal and should not have been charged. I called Suntrust bank and they sent through a disputed request, the next day that charge was not on my account. However on November 19th; ten days after the representative from Intuit told me they would refund my money and cancel the Turbo Tax Advantage I was again charged for $64.15 on my account. I called the number *** *** ****. After a lengthy menu and much confusion I talked to Ashwini who could not understand English, could not find my account, kept asking me for an order number even though I explained several times that I did not order anything. She told me a CD had been recently mailed to me which I have not received. I then talked to "a supervisor" Shankar who again told me I would receive a credit in my account within the next 3-5 days. My question is this why would they again charge my account 10 days after my first phone call and why would they mail me a CD several days after my first phone call unless they are trying to slip this through my account?

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jeffrey slonaker
, TH
Apr 02, 2011 2:56 pm EDT
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My free taxes cost a total of nearly $60.00 I thought I was paying a process Fee of $29.00 (reasonable) I dont expect something for nothing . I was scammed.

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6:06 pm EST
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TurboTax messed up my 2008 taxes

T.T. prepared my taxes last year (2008) and put in that I paid $2, 189.083.00 in real estate tax. Their software did not catch it, I did not catch it (as this is what I paid them for) and the IRS did not catch it. I was refunded $4200 back and now received a letter from the IRS that there was an error in my 2008 taxes, and that I now owe them the $4200 back plus interest and penalty. I called TT and they gave me a site to file a complaint, but it is a non-existent place to go file a complaint form.

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Ryan Mayer
wbl, US
Mar 16, 2011 1:04 am EDT

Bogus complain. Turbo Tax is not the same as hiring a tax professional. What you're paying for is software to e-file your return, nothing more.

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NewMexico
Albuquerque, US
Mar 06, 2011 6:50 pm EST
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I have never had an issue with TT. They stand behind their product. Try calling again and talk to a supervisor and keep calling until they get it right!

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FDL_HOU
Houston, US
Mar 06, 2011 6:41 pm EST
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How is their fault when you entered the numbers? How the hell can it outguess what you put in there? Take responsibility and grow up.

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7:27 am EST
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TurboTax could not print ssa copies of w-2's and 1099's

After I entered all of the data to print w-2's and 1099's into Turbo Tax Business 2010 I was unable to print the copies that are sent to the Social Security Administration because they did not offer the option to print without the lines and text. This is necessary because the forms that go to the IRS must be on their pink forms - you know - the forms from the dark ages. Turbo Tax support was useless. The live community - again - useless. The business version did not even offer the option of e-filing to avoid having to use the IRS forms.

I had to enter the date all over again in another program that allowed e-filing.

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11:29 am EST

TurboTax I will never use them again

Turbo Tax On Line cumputed we had paid excess social security tax and entered a credit on our 2008 federal return. Letter from IRS arrived 11-12-2010. It seems Turbo Tax combined social security tax paid (we both work) on our W2's to my husband. The goverment now wants the money back. I trusted Turbo Tax to cumput the information entered correctly. We have never had any problems with our taxes before not in 43 years. We will find someone else to do our taxes in the future. It seems 2008 was a bad year for mess ups at Turbo Tax as we weren't the only ones the happened to. I will never use them again.

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NJgirl777
Hamburg, US
Jan 31, 2014 2:41 pm EST

I will never use them again either. I put down for both my Federal and State Taxes to be direct deposit. The web site said that both are filed and with direct deposit. When I downloaded the info to save my forms; the forms said that I would receive my Federal Refund in a paper check in FOUR to FIVE weeks! I was so pissed! I called them and waited forever; they had no answers; told me I cold call the IRS when my forms were accepted. I don't think the customer service rep had any idea of what she was doing! I asked for a refund; it took forever for her to do it. They said the refund for the services would take up to 90 DAYS! THEY SUCK...don't use them.
I used Tax Act without any problems in the past. I tried Turbo Tax because the websites said they were number one; so I decided to give it a try! I wish I had investigated further before using them. I really needed my refund sooner than FOUR to FIVE weeks this year!

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11:28 am EST

TurboTax bad service

I have my turbotax online account,

recently when i tried to logged into my account, my password was not working, i tried to reset the password and I noticed turbotax is sending password reset link to some different email address, it was not my registered email address.
So the issue is someone hacked into online turbotax account, changed the registered email address, changed the security questions. By doing this they got hands on all my 10 years tax document, which consist of my and my son social security number and other confidential information.
To my surprise turbotax.com did not even send me email before making such a big changes and still they do not have any record about my email address in that particular account.

I am questioning major security flaws in turbotax.com product.

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11:27 am EST

TurboTax overpayment in my refund

I received a notice from the IRS saying I owe $458.00 for my 2008 tax return filed with TurboTax. I have requested nearly 3 weeks ago to have TurboTax review the calculating error the sofware made and have not heard a word. I put in the exact amount of of my 1099-g and the software added 10% tax to my total tax withheld, which then caused an additional overpayment in my refund. When I reviewed my documents and tax return vs what the IRS shows to be the actual amount, one can clearly see the error TurboTax software made.

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11:18 am EST

TurboTax bait and switch

I was filing 2010 taxes for my 21 year old who had under $8000 income and no deductions, property, etc. We used the free version last year for 2009. Using last year's login it automatically switched us to the Deluxe version, charging $29.95 before it would let me file federal or print. (We chose not to file state with them because of the extra fee.) There was no warning or indication that this would occur. Is this bait and switch legal? How about a class action suit against the company?

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4:16 pm EST

TurboTax selling personal info

I used Turbo Tax last month. It was suppose to be free but I was upgraded to the deluxe and paid 29.95. ALmost to the end was a form to fill out giving them the right to "share" your information which means sell. I did not fill this out. I did not authorize them to sell, give away, or lease my personal information yet since the day I pused the send button and I was lost in cyber space for about 5 minutes I have had one virus after another on my computer and numerous calls from the Gallop organization and numerous calls asking me to update college applications, surveys, and deep breathing with no one talking. Enough is enough. Someone make them stop this possible deception.

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10:09 pm EST
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TurboTax software refund incorrect

I am Disability Pension, I have $12, 000 in Pension and only one thing to deduct, Rent $6, 000.00 so you can see that I am poor and not qualified to do income taxes. I purchased Turbo Tax, the basic and choose Interview method, which was easy, you just answer questions. But my life and welfare depend on the $330.00 refund that I get every year without doubt. The rent I tried to enter by overriding F3 and it still came up Zero and Zero refund. If I did not have a friend who told me that I needed to manually go into the forms section and tick off something that said I had rent to deduct. I would have submitted this and got no refund. There will be millions of people in my situation and maybe REVENUE CANADA knows about this and purposefully does this so unsuspecting people get no refund that may pay for necessary items in an already poverty situation. It is pathetic. I was online for 25 minutes with INDIA with someone who could not even understand me. I called some long distance place that I could not afford either to try to explain this to them. The software is defective. The interview should say, tick here if you have rent to declare or property tax credit. In my opinion. This is complete robbery and CANADA REVENUE AGENCY IS PROBABLY IN ON IT.
PATHETIC CRAPPY GOVERNMENT THIEVES.

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9:31 pm EST
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TurboTax customer service

I did my taxes online with Turbo Tax and was charged extra money than stated. I was told an amount I would be receiving and when I got my refund check it was a 1/4 of the amount stated. I called their so called customer service line and it rang for quite a while. Then I waited on hold for 25 minutes before the line disconnected. The recorded messages states how important "we are" and that they will be with you in a minute or so-then they disconnect. I actually still haven't spoke to a "live" person and can't get through to the IRS either. Everything is automated but doesn't answer any of the "complaint" or "error" topic's that I need to discuss. This company is horrible! Don't make the mistake of giving your bank info. as they take your money but don't follow through with great service as stated. How do I really find out what to do in my situation?

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Evy31
Camden, US
Feb 03, 2015 8:30 pm EST

I fill with turbo this year for (2014 filling) and they stated it was 34.99, when I was done filling total cost was $106! What a rip-off!

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5:27 pm EST
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TurboTax does not work / bait and switch

I thought I would try it because my daughter uses it. She has very simple return EZ and this year mine is pretty straight forward also except turbo tax online cannot get it processed even though all the information is correct and their fix it program is useless, their help icon is no help, their support is worse, but if I wanted to pay another $40 they could guarantee me it would go through. For such a simple process turbotax sure makes it difficult. I would be far better off paying a tax professional $70 to e-file or do the return myself and mail it.
I would never use this company again and will spread the word as far and wide as I can that this is a fraudulant company.

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TJ001
Mississauga, CA
Apr 29, 2011 11:34 pm EDT

Here's a slice of "dialog" from the "help" site at Turbo Tax...
Please wait while we find an agent to assist you...
You have been connected to Vishnu K.
Vishnu K: Hello Tony.
Tony Jones: Hello
Vishnu K: Thank you for contacting TurboTax, previously QuickTax. How are you doing today?
Tony Jones: I am disappointed.
Tony Jones: I would like to have the free returns for my sons...
Tony Jones: that Turbo Tax promised with Premier.
Tony Jones: Can you authorize that, or do I need to speak to a manager?
Tony Jones: [Time passing...]
Tony Jones: hello?
Tony Jones: [more time passing...]
Tony Jones: are you there?
Vishnu K: Tony, please let me know how many returns have you used?
Tony Jones: 2 - my wife's and my own
Tony Jones: I was promised 12 returns, and have always done my sons' returns without having to pay extra.
Vishnu K: Are you getting any error while you are preparing more?
Tony Jones: This year, after I paid $117, now you want more money for my sons returns
Tony Jones: No error - just I have to pay extra in order to see the T1 or submit the file to CRA
Tony Jones: It is not right.
Tony Jones: I feel betrayed and deceived.
Vishnu K: Please let me know how many returns are available according to the "Return Counter Summary?
Tony Jones: where do I find that?
Vishnu K: Please open your TurboTax program.
Tony Jones: ok... one second...
Vishnu K: After opening click on 'view' at the top and select "Return Counter Summary? Please check 'Returns available' and 'Returns used'.
Tony Jones: I don't see 'view' at the top...
Vishnu K: Could you please let me know are you using TurboTax online?
Tony Jones: yes
Tony Jones: and when I am in Premier, and I start a new return for my son, it makes me choose "Student' and then I am in Student...
Tony Jones: and I have to pay more...
Tony Jones: how do I do my son's return in MY premier?
Vishnu K: Tony, I am sorry you chose wrong program.
Tony Jones: Well, how do I get into the right program?
Tony Jones: It promised me "12 returns"
Tony Jones: How can I trust Turbo Tax again?
Vishnu K: No, in TurboTax online you need to pay for every individual account.
Vishnu K: And in TurboTax desktop/CD version you get "12 returns".
Tony Jones: Where does it say that in the promotional material? It doesn't.
Vishnu K: http://turbotax.intuit.ca/business-tax-software/home-and-business-online.jsp
Vishnu K: You may see the CD/download and TurboTax online.
Tony Jones: Oh you mean this... "Additional/spousal returns for TurboTax Premier and Home & Business are priced at $16.99 each for the 2010 tax season."?
Vishnu K: Yes.
Tony Jones: In the tiniest print at the bottom of a LONG scroll-down page.
Tony Jones: I see.
Tony Jones: This is how Turbo Tax does business.
Tony Jones: This did not happen to me with QuickTax
Tony Jones: I feel it is dishonest and deceptive
Vishnu K: Tony, I am sorry, you need to use TurboTax desktop version.
Tony Jones: The CD version clearly advertises "New! 12 free returns" then because I have a Mac, I must use online version, but it does NOT say "Watch Out! With this version you have to pay every single time!"
Tony Jones: I cannot - I run Mac OSX, I just converted from Windows.
Tony Jones: So now you are punishing me for owning a Mac?
Tony Jones: Deceptive, bait-and-switch practice.
Vishnu K: Tony, you are using Mac then you only use TurboTax online.
Tony Jones: I KNOW! DON'T TELL ME SOMETHING I ALREADY KNOW!
Tony Jones: WHAT I AM SAYING IS THAT THE ADVERTISING FOR THE DESKTOP VERSION PROMINENTLY SAYS FREE RETURNS...
Tony Jones: BUT THE ONLINE VERSION DOES NOT PROMINENTLY SAY "NO FREE RETURNS'
Tony Jones: IT IS DECEPTIVE AND DISHONEST.
Vishnu K: Because desktop versions and CD versions are not compatible with Mac.
Tony Jones: What is the matter with you? Do you not understand that this is not why I am complaining? I understand that Mac doesn't run the desktop version.
Vishnu K: Okay.
Tony Jones: My complaint is that the two versions do not make the same offer, and they conceal the difference between the two.
Tony Jones: so a mac user gets lured into the online version and then has to pay more for the same service.
Tony Jones: it is DECEPTIVE and, in some jurisdictions, it is UNLAWFUL.
Tony Jones: So now, get me a manager, please, Vishnu K.
Tony Jones: get me your boss.
Vishnu K: Tony, my boss is not available here.
Tony Jones: What... you work unsupervised? There is no manager present? I find that hard to believe.
Tony Jones: I ask you again, please get a supervisor into this window.
Tony Jones: [...time passing...]
Tony Jones: Hello?
Tony Jones: [more time passing]
Vishnu K: Yes, I am here...
Tony Jones: [...and more...]
Tony Jones: ok
Tony Jones: so - where to from here?
Vishnu K: I was looking for him, but I am sorry he is not available here.
Tony Jones: I understand you are probably unable to help me. So now I would like to speak to someone who has the authority to escalate this issue.
Tony Jones: Come along, now... I am sure there is a manager. You must know by now that the internet is full of "Turbo Tax rip-off" sites, people are upset and I am one of them.
Tony Jones: Vishnu please just put the manager on your desktop.
Vishnu K: Tony, I request you please come over phone. We will provide you the best solution about this matter.
Vishnu K: Please...
Vishnu K: I am providing you the contact...wait.
Tony Jones: ok... I'll wait for a phone number and I will call you.
Vishnu K: Okay..
Tony Jones: and Vishnu, please do NOT give me Intuit Canada's 1-877 number...
Tony Jones: I have been around that rose-bush already, and it is not useful. Just a voicemail loop.
Vishnu K: 877.440.4288
Tony Jones: And where does that take me?
Vishnu K: Please come over-phone to resolve this issue soon.
Vishnu K: To our support team.
Tony Jones: I am calling... it is technical support only
Vishnu K: yes.
Tony Jones: ok...
Tony Jones: hold on...
Vishnu K: Okay.
Tony Jones: he will get his boss, to give me a refund
Tony Jones: he says... we will see.
Tony Jones: I know I'm not the first person with this complaint.
Vishnu K: Are you still on phone.
Vishnu K: ?
Vishnu K: Tony, I hope we are still connected.
Tony Jones: yes
Tony Jones: sorry
Tony Jones: this other fellow is running back and forth with his boss...
Vishnu K: Okay.
Tony Jones: Now his boss wants to know where I saw "12 Free Returns"...
Tony Jones: here we go again.
Tony Jones: How much do you think your customers enjoy this kind of thing?
Vishnu K: I know, but I am sorry the website clearly states that you would get 12 returns for desktop/CD versions.
Vishnu K: I can imagine your frustration because you paid for that service which was not useful to you.
Vishnu K: But why did you pay? TurboTax online does not ask you for pay until you not prepare for Netfile.
Vishnu K: Are you still on the chat?
Vishnu K: I am sorry but I must close this chat in order to assist other customers. Please try again when you have more time and we will be happy to assist you. Thank you for Contacting Intuit Canada and have a great day.
Thank you for using QuickTax. You may now close this window.
Your session has ended. You may now close this window.
SOOOooo... there you have it. Basically, the chat session ended because I was on the phone with another support guy (also in India). I asked for a refund and was told it was non-refundable. I pointed out that everything is refundable, it just takes a credit to my Visa card. He eventually agreed to escalate my dissatisfaction to "Level 3" - a revealing term in itself. I now have to wait for an email and a callback. The last chap did acknowledge that the web is full of complaints about Turbo Tax and "That is why I am escalating your situation to Level 3".
ADVICE TO OTHERS: IMMEDIATELY ASK FOR "LEVEL THREE". GOOD LUCK EVERYONE!

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2:32 am EST
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TurboTax hidden fees and misleading rush of refund

Ok Turbotax is ridiculous and I fell for their gimmick again! I guess with the year passing my mind went foggy on the hidden fees and misleading line of ### that says "get your refund in as little as 8 days!" My total bill for filing was $58.00 ad that's because I owe state taxes- ootherwise I'm sure it would have been more. I used the online version with 'free' federal returns. Their disclaimer says refunds in 8 days if you file the 1040 EZ, 1040A, etc. which I did- now 17 days later and I still do not have my refund! I'm a single mom, student and my kids B-day is in February. I depend on this refund for survival until a day when I won't have too...I'd rather have my money fast and pay a little extra then to be promised fast and free service and then ramrodded! No more Turbotax ever!

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Update by gabbyx7
Feb 17, 2011 12:44 am EST

Sorry allowed- not aloud

Update by gabbyx7
Feb 17, 2011 12:44 am EST

hahaha! Geez I'm aloud to complain- I filled out the 1040A and yes I checked the email and my refund was postponed due to delays. Not everyone is in the same boat, don't hate because I'm a single mom.

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FDL_HOU
Houston, US
Feb 15, 2011 3:54 am EST
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Get y0ur refund in as "little" as 8 days! You stated 8 days if you filed form 1040EZ, 1040A, etc. Which form did you fill out and did you request direct deposit and received a confirmation of the direct deposit? This 8 days would only apply to 1040EZ and 1040A, not 1040 long form. So there is no etc. applicable. Also, TurboTax sends you an email that allows you to check on your refund status. Did you pay attention to that? I got my refund within reasonable time from the IRS website. The IRS website stated my refund was to be mailed last Friday and I received the following Monday.

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pobarjenkins
Minneapolis, US
Feb 15, 2011 3:41 am EST
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Do you not understand that "as little as 8 days" means that is the quickest you can receive your refund, and not a guarantee for how long it may really take?

And every that td577 said as well.

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9:05 pm EST
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TurboTax refund/ bank info

i filed my taxes on 1/21/2011 and when i was done i noticed that there wasn't a web page for bank information...6 hours i trying to locate this web page only not being able to find that damn bank info page. i spoke to 4 csr's who have given me almost nothing to find the bank page...with turbo tax it seems like you can't get the refund direct deposited using the free edition...that fact is last year..i received my refund direct deposited in 8 days...not so much this year...now i have to trace down my refund that i filed with turbo tax as the BIGGEST HEADACHE..so beware tax filers... i will be looking closely at turbo tax and may file false advertising charges with every agency who are watchdogs for such a thing. i don't want to see people making a comment who don't anything about this, for then your intelligence will show all who enter this site.

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Update by brian fa
Feb 07, 2011 9:10 pm EST

i filed my taxes on 1/21/2011 and when i was done i noticed that there wasn't a web page for bank information...6 hours i trying to locate this web page only not being able to find that damn bank info page. i spoke to 4 csr's who have given me almost nothing to find the bank page...with turbo tax it seems like you can't get the refund direct deposited using the free edition...that fact is last year..i received my refund direct deposited in 8 days...not so much this year...now i have to trace down my refund that i filed with turbo tax as the BIGGEST HEADACHE..so beware tax filers... i will be looking closely at turbo tax and may file false advertising charges with every agency who are watchdogs for such a thing. i don't want to see people making a comment who don't anything about this, for then your intelligence will show all who enter this site.

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MADATTHEMFORREAL
, US
Feb 15, 2011 8:38 pm EST

[protected] OFFICE OF THE PRESIDENT TURBOTAX

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TurboTax - screwed up direct deposit/irs will now send hard check

I wanted to report that Turbo Tax had a major glitch in their system for people who used the program and had their refunds direct deposited to their account. Turbo tax is trying to keep this quiet but it’s a major problem. Basically everyone who wanted to have their refunds direct deposited is now going to be getting a live check from the IRS. Turbo tax did...

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TurboTax fraud

Do not use the debit card service. I was due to receive $200 with their Direct Deposit service. The card came and with a quickness but had no money on it. This is after they charged me nearly $79 all ready bringing my return even lower from $280. I was charged so that this magical plastic pos could show up in the mail even faster because there would be " NO HASSLE AT ALL!" according to turbo tax. What a scam. Now I am waiting on hold and have been for a half hour after searching for 2 hours just to find the "talk to a representative" option on the call service. This will be the last year I use turbo tax what a b.s service now. This is fraud with with tax money...

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pobarjenkins
Minneapolis, US
Feb 03, 2011 4:50 am EST
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I love turbo tax, but I would never go any route besides direct deposit.

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glenh2nd
Los Banos, US
Feb 02, 2011 5:16 pm EST
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I've been using turbo tax for years and always use direct deposit. The software is easy and accurate.

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TurboTax stay away at all costs

I am beginning to wonder who owns Turbo Tax.

I have always had a professional preparer, but when the price climbs to $425 prep.for a single mother who owns nothing, I tried Turbo Tax.

I used it in 2006. Easy. Simple. Cheap. In May 2008, I was then audited for 2006 and put through months of penalties, fees and add on's, and was told I would have won, but the time limit meant I had to simply pay up. What time limit you might ask? The one that passed by waiting months for the IRS to dialogue, then respond.

I paid the extortion on a credit card.

Now, I get another notice of an audit for 2008 taxes.

That was the only other time I used Turbo Tax.

It shows I did not list $32 for an interest checking account (understood) and my $900 return from the state the previous year. Was this the stimulus that it never asked about, from Bush?

Are you kidding me?!?

I filed what I had, as it asked it of me.

What good is an audit guarantee if during the slow, dragged out BS, time limits are missed, penalties apply and interest?

I AM A SINGLE MOTHER! I have never been one to lie, cheat or steal.

I recommend this product only if you love to fight for years in a way that makes you feel helpless and hopeless.

I recommend this product only if you already know what needs to be asked, so that if it misses something, you are aware.

I now know why people work under the table.

No turbo Tax for me. It is a guarantee to me, alright: a Guarantee for an audit!

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TurboTax I used free service

i filed my taxes with the free edition of turbotax.Now my account shows im being charged not only from turbotax but also from santa barbra tax group.when something says free it should be free not 100.00 dollars of hidden fees im disabled and on workmans comp i cannot afford any HIDDEN FEES to make a rich corp richer you people scam the hard working americans out of the little money we get i hope your fat pockets burst and you go bankrupt do not take one dime of my money for your scams i have a bank account with direct deposit that does not cost me 90.00 to utlize i will be reporting you to every bbb and news agency i can think of how would you like to be robbed by a person you do not know.i am a vey dissatisfied consumer and taxpaying citizen of my great country corp. like yours r the reason our economy is failing thanks for nothing but being ripped off and robbed feel free to contact me if you have the courage to face one of your victims!

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Cooper Do'ane
ft. Lauderdale, US
Mar 02, 2011 4:28 pm EST

Same problem...Says free...simple filling...single, no deductions, one W2. Get right to end, then BAM..$60.00. WTF? How did this happen. They are playing the odds. $60.00 or start over some where else. I don't think there is a "free" service. I did this last year, same thing. So this year I read every small detail. Made sure I did'nt check any boxes that say I agree to a fee. Nothing says $60.00. Everything says free. By the time you've spent an hour doing this your like "OK, F##k it take the damn $60.00. Should be a class action suit filed.

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TurboTax - cannot cancel account/horrible company

Other than TurboTax having minimal and useless customer service, an all around horrible product that you can get most other places for a fraction of the price and continuously send you emails even though you never agreed to recieve any- you cannot delete your account. You cannot cancel your membership. I wanted my PERSONAL information out of their database...

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TurboTax Customer Reviews Overview

TurboTax is a popular tax preparation software that has received overwhelmingly positive reviews from users. The software is known for its user-friendly interface, comprehensive tax guidance, and accuracy. Many users appreciate the step-by-step guidance provided by TurboTax, which makes the tax preparation process less daunting. The software also offers a range of features, including the ability to import data from previous tax returns, automatic calculations, and error checking. Additionally, TurboTax offers excellent customer support, with many users praising the company's knowledgeable and helpful representatives. Overall, TurboTax is a highly recommended tax preparation software that offers a range of features and excellent customer support.

TurboTax In-depth Review

User-Friendliness:

Website Navigation: TurboTax's website is easy to navigate, with a clear and intuitive layout. Users can easily find the information they need and navigate through different sections without any confusion.

Account Creation Process: Creating an account on TurboTax is a simple and straightforward process. Users can quickly sign up and start using the platform to prepare their taxes.

Ease of Inputting Information: TurboTax makes it easy for users to input their tax information. The platform provides clear instructions and guides users through each step, ensuring that they don't miss any important details.

Clarity of Instructions: TurboTax provides clear and concise instructions throughout the tax preparation process. The instructions are easy to understand, even for users who are not familiar with tax terminology.

Features and Tools:

Tax Preparation Options: TurboTax offers a variety of tax preparation options to cater to different user needs. Whether you have a simple tax return or a more complex one, TurboTax has the tools and features to handle it.

Importing Data from Previous Years: TurboTax allows users to easily import their tax data from previous years, saving them time and effort. This feature ensures that users have access to their historical tax information without having to manually enter it again.

Error Checking and Audit Support: TurboTax's error checking feature helps users identify any potential errors or discrepancies in their tax return. Additionally, TurboTax provides audit support, giving users peace of mind in case they are audited by the IRS.

Access to Tax Experts: TurboTax provides users with access to tax experts who can answer their questions and provide guidance throughout the tax preparation process. This feature is particularly useful for users who have complex tax situations or need personalized assistance.

Pricing and Plans:

Free Version vs. Paid Versions: TurboTax offers a free version for users with simple tax returns. They also have paid versions with additional features and support for more complex tax situations. Users can choose the plan that best suits their needs and budget.

Cost of Additional Services: TurboTax offers additional services, such as live CPA review and expert advice, at an additional cost. The pricing for these services is transparent and users can decide whether they want to opt for them based on their individual requirements.

Value for Money: TurboTax provides excellent value for money, with its comprehensive features, user-friendly interface, and access to tax experts. Users can be confident that they are getting a reliable and efficient tax preparation solution at a reasonable price.

Customer Support:

Availability and Responsiveness: TurboTax's customer support is available throughout the tax season and is highly responsive. Users can expect timely assistance and support whenever they need it.

Channels of Communication (Phone, Chat, Email): TurboTax offers multiple channels of communication, including phone, chat, and email support. Users can choose the method that is most convenient for them to get in touch with the support team.

Knowledge and Expertise of Support Staff: TurboTax's support staff is knowledgeable and experienced in tax matters. They are able to provide accurate and helpful guidance to users, ensuring that their tax-related queries are resolved effectively.

Security and Privacy:

Data Encryption and Protection Measures: TurboTax employs robust data encryption and protection measures to ensure the security of users' personal and financial information. Users can trust that their data is safe and secure on the platform.

Privacy Policy and Data Sharing Practices: TurboTax has a transparent privacy policy that outlines how user data is collected, used, and shared. The platform respects user privacy and only shares data as necessary for tax preparation purposes.

Accuracy and Reliability:

Calculation Accuracy: TurboTax is known for its high calculation accuracy. The platform uses advanced algorithms and regularly updates its software to ensure that users' tax calculations are precise and error-free.

Up-to-Date Tax Laws and Regulations: TurboTax stays up-to-date with the latest tax laws and regulations, ensuring that users' tax returns are compliant with current requirements. Users can trust that TurboTax will accurately reflect any changes in tax laws that may affect their returns.

Reputation for Reliability: TurboTax has built a strong reputation for reliability over the years. Users can rely on the platform to provide accurate tax preparation tools and support, backed by a trusted brand in the industry.

Mobile Experience:

Mobile App Functionality: TurboTax's mobile app offers full functionality, allowing users to prepare and file their taxes on the go. The app is user-friendly and provides a seamless experience across different devices.

Compatibility with Different Devices: TurboTax's mobile app is compatible with a wide range of devices, including smartphones and tablets. Users can access their tax information and complete their returns from any device with ease.

User-Friendly Interface: TurboTax's mobile app has a user-friendly interface that is easy to navigate and use. Users can quickly find the features they need and complete their tax returns efficiently.

Additional Resources:

Educational Materials and Guides: TurboTax provides educational materials and guides to help users understand tax concepts and maximize their deductions. These resources are valuable for users who want to enhance their tax knowledge.

Tax Calculators and Estimators: TurboTax offers tax calculators and estimators to help users estimate their tax liability and plan their finances accordingly. These tools provide users with valuable insights into their tax situation.

Community Forums and Q&A Sections: TurboTax's community forums and Q&A sections allow users to interact with each other and seek advice from tax experts. Users can find answers to common tax-related questions and engage in discussions with fellow taxpayers.

Customer Reviews and Ratings:

Overall Customer Satisfaction: TurboTax has a high level of customer satisfaction, with many users praising its user-friendly interface, accuracy, and helpful customer support.

Positive and Negative Feedback: Users have provided positive feedback about TurboTax's ease of use, comprehensive features, and reliable calculations. Some users have expressed concerns about the cost of additional services.

Consistency of Positive Experiences: TurboTax consistently delivers positive experiences to its users, with many customers returning year after year to use the platform for their tax preparation needs.

Integration with Other Platforms:

Compatibility with Accounting Software: TurboTax seamlessly integrates with popular accounting software, allowing users to import their financial data directly into the tax preparation process. This integration saves users time and reduces the risk of errors.

Integration with Financial Institutions: TurboTax can securely connect with users' financial institutions to import their income and expense data. This integration streamlines the tax preparation process and ensures that users have all the necessary information for accurate tax filing.

Ease of Importing and Exporting Data: TurboTax makes it easy for users to import and export their tax data. Users can import data from various sources and export their completed tax returns in the required format for filing.

Refund and Payment Options:

Direct Deposit: TurboTax offers the option for users to receive their tax refunds through direct deposit, which is a convenient and secure method.

Payment Methods Accepted: TurboTax accepts various payment methods, including credit cards and debit cards, making it easy for users to pay for their tax preparation services.

Refund Processing Time: TurboTax processes tax refunds promptly, ensuring that users receive their refunds in a timely manner. The exact processing time may vary depending on the IRS and other factors.

Industry Reputation:

Comparison with Competitors: TurboTax is widely regarded as one of the leading tax preparation software providers. It offers a comprehensive set of features and tools that rival its competitors.

Awards and Recognitions: TurboTax has received numerous awards and recognitions for its excellence in the tax preparation industry. These accolades further validate its reputation as a trusted and reliable platform.

Trustworthiness and Credibility in the Industry: TurboTax has established itself as a trustworthy and credible brand in the tax preparation industry. Users can rely on TurboTax to provide accurate and reliable tax preparation solutions.

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