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TurboTax Complaints Summary

33 Resolved
476 Unresolved
Our verdict: If considering services from TurboTax with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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TurboTax reviews & complaints 520

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11:41 am EDT
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TurboTax turbo tax: unreliable crooks

Just received an IRS notice for taxes apparently owed back in 2010. WTF?! After paying Turbo Tax to efile my 2010 taxes I was assured a $311 federal refund - not a word, not a warning, not a single indication from the service that I owed anything. So much for 'Breathe easy. The calculations on your return are backed with our 100% Accuracy Guarantee. We double checked your return for errors along the way. We helped with step-by-step guidance to get your answers on the right IRS forms...' Total load a sh**t! I feel completely blindsided by this IRS notice and the inefficiency of Turbo Tax - I double checked what I filed/inputted. Found no errors there and realized the fault lay with Turbo Tax.
Called the 'Contact Us' number on the site and waited approximately 61 minutes and 34 seconds to speak to someone. When I explained that I believed Turbo Tax was in error - the operator/tax advisor suggested that I should have filed a Schedule C form w/my 1040. Hmmmm! I thought that's what I was paying Turbo Tax for!? - to help GUIDE me and ASSIST me in filing my taxes properly, shame on me for my presumptions. I was guided to a Schedule EIC, a Schedule M ... but not to a Schedule C...Thanks for nothing Turbo Tax! As a single parent breadwinner I'm used to dealing with numerous disappointments and constant financial strain - now I have one more to throw on top of the steaming heap.

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10:45 am EDT
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TurboTax misleading

Beware. Their online filing is very misleading. I am an intelligent, internet savvy consumer and still found myself somehow facing a choice of paying two different prices after clicking on a FREE product. The customer service representative said that was an upgrade option but it certainly appears like, in order to continue, you must choose one. It is possible, I think, to do the federal filing for free as their intro page states, but after seeing that misleading the masses into paying money they didn't expect to is how they do business, I did not try again.

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taxdefender
PENNINGTON, US
Feb 19, 2023 10:03 am EST
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It's a "Bait and Switch" tactic. You fill out all the information under the free option and it's only when you get to the end that they tell you you don't qualify for the free option because you had one capital gains transaction.

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2:33 am EST
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TurboTax they stole my money

So i Filed my taxes in Jan 2012 it was excepted the next day. it is now March still no money. called IRS. they deposited into turbo tax account on 1st of FEB. I called my bank there was no deposit or attempt to deposit said funds on or around that day. Called turbo tax and spent over 2 hrs on the phone getting transferred to 6 different people. They told me to contact their bank. They couldn't tell me where my money was or when i would get it. Then to try to speak to a person that can bearly speak english and who is always interupting you when you are trying to explain the story yet again is just angering even more. Turbo Tax is a joke. they stole my money and wont give it to me. Nobody is willing to help. They want to blame it all on the IRS. but it's Turbo Taxes fault. i have made a complaint with the better business burea and will continue to make complaints on every site i can find. i Will bad mouth them till the day i die. This is a terrible business. Im a single parent and don't have the luxury to give that kind of money away. I WORKED FOR IT SO ITS MINE! TURBO TAX ARE THEIVES.

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12:15 am EST
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TurboTax do not comply with them

TURBO TAX HAS BEEN HOLDING MY REFUND SINCE 01/25 AND ITS NOW 03/05 I KEPT SENDING IN ALL THE INFO THEY WERE REQUESTING ID, SS AND BILL.. ALL MY FRIENDS WHO STOP SENDING INFO TO TURBO TAX.. TURBO TAX SENT THEIR INFO BACK TO THE IRS AND THEY RECEIVED THEIR INCOME TAX CHECKS FROM THE IRS WITHIN 5 DAYS... AND TURBO TAX WAS STILL HOLDING MY MONEY NEAR A MONTH LATER CAUSE I KEPT COMPLYING WITH THEM... AFTER MY FRIENDS TOLD ME TO STOP CALLING AND SENDING INFO THEY WERE REQUESTING WAS THE RIGHT THING FOR ME TO DO... I CALLED TURBO TAX AFTER NOT CALLING FOR 2 WEEKS OR SENDING IN INFO.. THE REP TOLD ME TODAY 03/05 THEY SENT MY REFUND BACK TO THE IRS ON 02/28 I AM SO HAPPY AT LEAST I KNOW I'LL GET MY CHECK SOON.. I SHOULD OF BEEN STOP SENDING THINGS IN AND ALSO CALLING .. I HOPE THIS HELPS AND I'M NEVER USING THE TURBO TAX CARD IF YOU HAVE A BANK ACCOUINT THEY WILL DEPOSIT TO YOUR ACCOUNT/// JUST DON'T USE THE CARD// I'LL KEEP YOU POSTED WHEN I RECEIVE MY CHECK !

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Alf0224
, US
Apr 29, 2012 9:00 am EDT

Everyone that is threatening legal action I would love to see what their attorneys are telling them. I bet it would make me roll on the floor laughing. xD

http://video.tbo.com/v/44474022/tax-refund-fraud-puts-millions-of-tax-dollars-in-criminal-hands.htm

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turbotaxcard lawsuit
CHULA VISTA, US
Mar 29, 2012 7:52 pm EDT

Did you get your money yet? I closed my card after not receiviong it, I closed it on 2/17 and today 3/29 I still have not received my money, I am contacting an attorney.

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6:27 am EST
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TurboTax with holding my refund

I filed my taxes with turbo tax online. I requested that my refund be deposited on a turbo tax card. The card never came and I called them they requested information verifying my identity. I sent the information but no matter what I send they keep asking for more and will not give me my refund. I think they blocked my phone number because whenever I call from my phone it will not go through just says to call back later. i called from my son's phone and it went through they gave me the same run around how the info I sent was not good enough and they want more and different info. I think they want me to give up and forget about the money. It is only 1, 000 but I really need it . I am ready to get money and file a lawsuit just to prove they can not steal from people and get away with it.

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Toolrunner
, US
Feb 02, 2017 1:47 am EST

I'm not really sure what to think at this point. I've used them for the last 5 to 7 years and only had a couple issues but that was because I forgot my password and didn't have a hard copy of anything.

This year because of my financial situation I had closes my account in Dec, forgetting all about how I was going to get my refund this year. I was going to choose the prepaid car bit now I'm not sure I'm confident enough.

I really wanted to get the Chase Liquid prepaid Visa card since that's where I used to bank. Problem is my driver's license.has been expired because I haven't had enough money to pay for renewal and I was pulled over last year for that very reason and the fine is $402! Geez, I just paid over $200 to get my 1998 Honda Civic which also had to be smogged. I've been living in my car for the last year it was either find a cheap place to live or eat. Without a beat I had to choose food. Los Angeles is just way to expensive to live compared to the average wages and I had 2 full-time jobs.

I 57 and don't have someone I can fall on for a place to sleep or ask for a small loan to get my license or just an ID. I have an original Social Sec card and my birth certificate somewhere but I'm afraid that won't be enough because no picture ID. What do they think. When my DL expired I no longer am the same person on that card with my picture which also happens to have the exact same name on Birth Cert and Social.

People get away with none of those things so why am I, born in the United States, served in the Air Force and paid taxes every year and now that I'm in a tough spot I may not be able to get back the money I worked hard for only because they take too much out every year.

I need to go live off the grid after this.I just can't deal with all the ridiculous rules they keep putting on Americans to "Protect us from terrorist" and yet our lives have become the ones inconvenienced while the actual terrorist seem to go on their way unimpeded and laughing as they watch us getting fondled so we can leave or return to our own country.

Hey I'm not for building a wall or deporting everyone bit something does need to be put in place to improve weeding out the true terrorist and I'm not pointing at any one race or religion because even Americans have turned evil on their own country.

I'm not a criminal or drug addict and after my 3 years at my last job a young kid and ex-con passed my pay after he was there 6 months and I had over 20 years of construction and tools at one of the big box stores. Or the kid coming from Louisiana and took a greeters job and started at around my current rate.

What has this world come to? All this frustration and all over me wanting to get my hard earned money back so I can give it all back for fines and fees so they can have an active DL so I can actually prove that I am who I say I so I won't be mistaken for a terrorist who is so broke he couldn't cause too much damage.

I have to go before I lose my mind. Thanks for letting me vent, I really needed it. I honestly believe also that my type of situation is more common than most choose to believe. Heck I myself know at least 2 people having issues . Good luck to everyone.

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Alf0224
, US
Apr 29, 2012 9:01 am EDT

Everyone that is threatening legal action I would love to see what their attorneys are telling them. I bet it would make me roll on the floor laughing. xD

http://video.tbo.com/v/44474022/tax-refund-fraud-puts-millions-of-tax-dollars-in-criminal-hands.htm

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2:09 am EST
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TurboTax bad business

I recently filed my taxes via Turbo Tax and opted to receive their TurboTax Visa card. Little did I know, it would be the card from HELL! Upon receiving it, I was excited to finish final wedding purchases. I received the card on a Friday, and I began using it immediately. On the following Thursday I proceed to buy myself lunch, but my card kept getting declined. I called TurboTax Card Services only to find out that my card had been closed due to a security hold. I was not notified about this hold. They told me to fax in a copy of my ID, my Social Security card, and proof of residency. Afterwards it would take 5-7 business days to process. Now, here it is 11 days until my wedding and I don't even have access to the money I need to finish purchasing my dress. I trusted TurboTax with my money and they screwed me over. Please warn others about this tragic event! I don't want anyone else to experience what I have experienced. PLEASE PLEASE PLEASE DO NOT USE THEIR SERVICES!

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RagingRedHerpes
Memphis, US
Dec 27, 2012 5:54 pm EST

I filed my taxes and opted for the card as well. I got the card in the mail fortunately. Unfortunately Turbo Tax had laced the envelope with pubic lice which decended to my loins and began to wreak havoc. A week after this my card started floating in the air mysteriously and spinning round and round emitting a strange light. It was then that in a flash it had transformed into a Decepticon and began turning all of my electronic devices into living robots! I called the 800 number I had written down after the pubic lice incident and they informed me that because of the Planetary alignments and the Bush tax cuts that I would have to find a way to destroy the card before it was able to tear apart the fabric of space and time. I called Stephen Hawking and asked for his advice because this monster card had my money deposited on it, which it was spending wildly at gentlemens clubs and Putt Putt Golf. Finally the Air Force sent help and the card was blasted to bits along with my wife and house. Although I am sad about the wife and house, the card was destoyed before all of my money was spent.

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ne1gotafreezer
Union Bridge, US
Jul 06, 2012 4:26 pm EDT

STAY AWAY FROM TURBO TAX CARD They are the ones closing the accounts and reaping the benefits of thousands no millions of dollars in interest they we should be benefiting my account has been closed twice now I was paying for my fathers funeral expenses and low and behold card denied with a $10, 000. available balance some how there has to be a way to make them pay for the inconvenience and embarrassment they cause and if Joe blow tried something like this they would be arrested . their rules made as they go are something else that should be investigated. why is it that every rich enterprise wants to take advantage of already struggling class of people I hope they all burn in hell I don't know how they sleep at night !

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Alf0224
, US
Apr 29, 2012 8:58 am EDT

Everyone that is threatening legal action I would love to see what their attorneys are telling them. I bet it would make me roll on the floor laughing. xD

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Alf0224
, US
Apr 25, 2012 8:39 am EDT

http://video.tbo.com/v/44474022/tax-refund-fraud-puts-millions-of-tax-dollars-in-criminal-hands.htm

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MEME1011111
Valdosta, US
Feb 26, 2012 6:39 pm EST

I have always used Turbo Tax to process my taxes. I have always been a happy customer until this year. The problem is, the Turbotax card in general. I went thru a divorce in 2011, and closed my bank account. When I processed my taxes, I had not established another checking account, so I opted for the pre paid card. The first delay was an error on my part, in moving I made a typo error on my address. I called Santa Barbara Bank and Trust and notified them, and submitted the proof they asked for. They accepted my documents which included social security card, drivers license, and notification from the USPS of the change of address with the correct address on it. Then I phoned the turbo tax card toll free number...What a joke!The first rep I spoke with told me he had all the verification and a new card was being shipped to the correct address. I called several days later to check the status and verified the card was mailed. I received text confirmation that the refund had been deposited, still no card. At that time, I called again; this time I was told the card was never shipped. I had to provide proof of identity. I faxed the same documents to both Turbo Tax and Bancorp. I was told by a rep at Bancorp, the documents were accepted. Only to find out a day later they were not. I opened a new checking account in my home town and asked if funds could be transferred and was told they could not because I was unable to prove my identity. At this time I was very upset. After faxing several letters and documents the security hold was finally lifted. I was advised by a bancorp rep to phone turbotax again to get card shipped. I was on hold for nearly an hour to be told they could not ship another card due to the computer system not allowing a card to be issued. So now I am really angry!After getting off the phone with TT, Bancorp called and I spoke with the rep who told me the I could transfer funds. My biggest issue is not proving the identity, but I should have been told with my first call. I have been insulted by reps, one in particular who stated that from my southern tone, she knew I was uneducated! Now, I am receiving text messages from TT giving me balances for two different cards. It is apparent to me, the employees were not trained properly and all the hold ups with getting the cards helps the tt company get more money. It costed another 4.95 just to get another card the computer cant create or so the rep says. For anyone who reads this, if you want to get thru to tt, call early in the morning, as there are no long holds. Note the name of the rep you spoke with. Card operations may be able to help you at bancorp. Open a local account in your town and next year, have the IRS deposit in this account. I can appreciate fraud prevention but the lack of the proper information is a reflection on how poorly tt and bancorp both operate.

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jennywowa
DALTON, US
Feb 14, 2012 9:07 am EST
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Yes, Peridress is really excellent. I purchased my wedding dress from Peridress. The dress arrived in time. I couldn’t be happier for it was a most stunning dress I have had! It fits me so well! Thanks for their excellent work put in my dress! Especially the experienced seamstress! The costume jacket matches the dress perfectly! It seems that I am the focus of the wedding banquet for the beautiful dress! Everyone was asking me where the dress from is! Recommendation was unnecessary to be done! Peridress is the Best! I am appreciated.

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dkp1269
Anderson, US
Feb 14, 2012 2:22 am EST
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Just like all of you I have been duped by this service also. My story is similar to all of yours so I won't bother to rehash it. I have written to CNN to complain about this service and hopefully these people will be nailed to the wall. My husband and I are now waiting for the IRS to make right what Turbo tax couldn't!

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standclear of turbotaxcards2012*********
Spring Hill, US
Feb 12, 2012 2:51 am EST

I filed my taxes on 1/17/12 via TurboTax(t.t.) accepted by IRS 1/19/12 I was told by t.t. return should be on card by 1/26/12. Well there were processing delays with the IRS beyond the control of t.t. I understood & waited til 2/1/12 for my return. I used my card that day to pay a few bills. On 2/3/12 I went to use my card at the store only for it to be declined. I was confused & figured it was a simple misunderstanding. I called the 800# & was told my card had been closed. I couldn't have been more p****d off by this. after waiting on hold for over an hour I was told I was a security risk & needed to prove I am who I said I was by faxing in signed Social Security card, ID & proof of address. I did so within a half hour. As a matter of fact I was still on the phone with them when I faxed it. I asked to talk to a supervisor & the girl said her supervisor Janelle would be right with me. I wanted to know why Turbo Tax or Bancorp didn't inform me of the issue? I have nothing to hide & would have gladly provided what ever info they would need. They email me with all kinds of offers etc...would it have been too difficult to keep me in the loop about MY money? I waited on hold for another hour...only to have Janelle pick up the line & inform me she had no more info then the other lady & she hung up in my ear. WHAT...could this be happening?...REALLY?

I called back waited for another hour was on the line with a young man that called himself Mario. Mario informed me they didn't know anything about this situation & they are just asking everyone to send in their documentation & wait the 5-7 business days for the issue to be corrected. He informed me that More then half of all refund cards were closed without notice to the card holders. I asked if he could put me thru to someone that could really tell me what is going on. He said yes he could & put me on hold for another 45 min then I was disconnected. The next day I called them back & got a recording saying they were not accepting calls & I should try another time.

I feel like I have been ripped off by Turbo Tax & Bankcorp. I am just glad I payed my bills before MY money was locked up. If you google search TurboTax card closed you will see this is not just a freak thing that happened to just you. This is effecting Thousands of already struggling Americans & I am outraged by this.

PLEASE PLEASE PLEASE speak out about this call the news warn others of this so they don't end up in the situation So many others are in

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melissa johnson
Chester, US
Feb 09, 2012 11:36 am EST
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If anyone complains about Turbotax card to the better business bureau make your complaint on the issued bank that is on the back of your card which is Bancorp Bank. That is where your refund is sent to when the IRS is done processing it.

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Phyllis Winspear
Guisborough Tees, GB
Feb 09, 2012 9:00 am EST

Yes, Peridress is really excellent website for purchasing dresses. I have bought a evening dress from Peridress. It is one of the most beautiful dresses I have ever seen. The quality of workmanship is very fine. The col, our is gorgeous. I can't wait to wear it and show it off! .. everything I've said here, goes for that dress, and so much more! peridress.com rocks!

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6:29 pm EST
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TurboTax not giving me my tax money

i used turbo tax this year for the first time..never again...they said they mailed my card made me wait ten buss days and no card ever came they recieved my money from irs on jan.26 next they said ok we will fed ex you a new card 1 to 3 buss. but cannot provide me with a tracking number well wonder why that card never came...asked them to transfer my money to a differant account and they said cannot do it with out me having my card number...so told me that they will issue another new card and fed ex it 1 to 3 buss. days...funny still no card..they are not willing to do anything to get me money that they have had for over a week...

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attesor
Hershey, US
Mar 14, 2015 8:55 am EDT
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It was not my choice to have Turbotax has place part of my refund money into an Amazone gift card, now they are giving me run-around by saying that the process cannot be reverse. It was their mistake and they should correct it.I thing the whole thing it's a scam to rip people off

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Alf0224
, US
Apr 29, 2012 9:00 am EDT

http://video.tbo.com/v/44474022/tax-refund-fraud-puts-millions-of-tax-dollars-in-criminal-hands.htm
Everyone that is threatening legal action I would love to see what their attorneys are telling them. I bet it would make me roll on the floor laughing. xD

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Pat37367
Pikeville, US
Apr 16, 2012 1:09 am EDT

I also wanted my Tax Refund on the TurboTax Card, they emailed and said the Card would arrive on 4-5-2012, but it never arrived.
Waited a week to make sure it was not just late, and was told a new card would be issued, and they could Fed Ex the Card at a cost of $20. No, I told them, just mail the Card. Then, was told there was a "Reissuance Fee" of $4.95. Why, I asked, I never received the Card, why did I have to pay when they did not deliver the Product. Would not agree to the Fee, told them to cancel my account and mail me a check, will take 30 days. I am waiting for my Tax Refund.
DO NOT USE THE TURBO TAX REFUND CARD, YOU WILL NOT GET YOUR REFUND.

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AngryNMd
Aberdeen, US
Feb 27, 2012 4:02 pm EST
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I HAD THE SAME PROBLEM, I'M CERTAIN THEY NEVER SENT THE CARD TO ME, HOWEVER I CALLED THEY CHARGED ME $24.00 TO SEND MY CARD VIA FED EX, I CALLED AND WAS TOLD THAT I WOULD NEED TO CALL BACK IN TWO HOURS TO GET THE TRACKING NUMBER, SAID THE CARD SHOULD BE DELIVERED TODAY 02/27/2012. I CALLED BACK WITHIN THE TWO HOUR WINDOW PROVIDED AND WAS TOLD THAT THEY WOULD CALL ME WITH THE TRACKING NUMBER. DOESN'T MAKE ANY SENSE TO ME HOW YOU CAN CHARGE ME TO RE-SEND A CARD YOU NEVER SENT, BUT FAIL TO PROVIDE ME WITH A TRACKING NUMBER. I WILL NEVER, EVER USE TURBO TAX SERVICES AGAIN. I HAVE NEVER, EVER BEEN THIS DISAPPOINTED WITH TURBO TAX IN MY 25 YEARS OF DOING INCOME TAXES.

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FM29
Lake City, US
Feb 17, 2012 7:31 pm EST

I waited 16 days hoping my card would soon arrive. After contacting customer service waiting 45 mins theey tried to assure me thee card was mailed on February 3 to thee correct address...so possibly it was just a slight delay in thee ground mail delivery blah blah blah.. Yeah well its February 17th and I just checked thee mail and of course no card! So theis is my first and final time using theere Joke of a service! WARNING: DO NOT USE THE TURBOTAX VISA CARD Sincerly "Ticked off in Florida"

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mrstmo
Phoenix, US
Feb 13, 2012 11:06 pm EST

I am having the identical issue. I am supposedly to receive my card tomorrow. (been waiting since the 30th) please keep me updated on your case. I am interested in how they are handling the situation.

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8:44 am EST
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TurboTax wheres my money

worst tax refund card to ever be made. My fiancee had his tax return deposited onto my turbo tax card. 3 days later with no warning or phone call they locked my account. We just move to Idaho with all the money we saved on that card. When we called the customer service we were informed of needing to proofs of i.d for me and my fiancee with a notarized letter when informing them that we had no other money for anything because we just moved here, I was told it can take up to ten business days to unlock my own money the same day the block was put on we had to race around town to find a notarizarion to sign our had written authorization form for our money. After sending everything they asked for they then told us they could not confirm they had received our, ssn, birth cert, or i.d s, nor did they have a way for us to speak to there investigation team, we later discovered they close for weekends, we're close to filing a lawsuit over our own legal hard earned money, my life is hell over there investigation of my own money, its been 4 days with no word of when were getting our money back. it took a year and a half to plan the move of our lives amidst the great times of being a hard working american who pays his taxes we are being un justifiably being forced to be almost homeless over our own money

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TT/GreenDot
Jackson, US
Feb 07, 2012 9:45 pm EST

Oh you actually rec'd your card? Lucky you. I have my federal sitting on a card that is apparently lost in limbo. Re-issuing cards to people when the originals were never sent to begin with. Putting accounts on block for bogus security reasons. Requiring faxed SS#, DL's, etc which is a huge breach of privacy, especially since they friggin mailed it. Meantime weeks pass by and you have our money. Seems to me that holding thousands of taxpayers refunds, which collect interest, is a really good way to make some serious cash. These guys are complete crooks who offer no help whatsoever to the consumer who purchased their services. TurboTax/GreenDot, you have lost so many customer due to your sneaky practices. I will never use either company again. With the economy the way it is, to delay much needed refunds to people who worked hard all year is completely deplorable. There are complaints all over the internet. People are getting evicted, utilities shut off, and starving. There is no excuse for these bad business practices. I hope both companies get their a$$es sued in a class action!

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Green Dot Corp.
Monrovia, US
Feb 03, 2012 12:32 am EST

We truly apologize for your experience. We want to assure you we are here to help. In accordance with IRS guidelines, you can direct your refund to your card; you cannot direct your refund to someone else's card (except for your spouse's account, if this is a joint refund). If we receive a tax refund intended for individuals other than the cardholder, the refund may be rejected and/or your card may be blocked, pending additional verification. For more details from the IRS about tax refunds, go to http://www.irs.gov/individuals/article/0, , id=164570, 00.html . Our intention is to investigate and make sure the refund is applied to the correct account. We understand this has caused a hardship for you and would like to assist you in resolving this issue, please send us an email to customer.advocacy@greendotcorp.com, provide your full name as it appears on your card, a contact number and the ticket number for your issue if you were provided one.

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2:30 pm EST
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TurboTax wont give me my refund!

Me & my hubby recieved our card, activated it than put it up until the date of my refund. I woke up on that morning called the card to find my card closed for no reason! When I called Customer Service they said it must of went to wrong address or we canceled it but niether happened! Then they made us go fax all our personal info, copies of our ids, ss cards, and proof of address and after all that they still wont release our refund until thier review is over usually a week or more! We didnt do anything wrong. I talked to the bank who sends the refunds to the card & they said if there was a problem the card company should of released our refund back to them than theyd issue a paper check but they r not doing it! TT Card has our $7000 & we want it back! Ive used Turbotax for years but this is insane! Be careful if u have your refund put on thier card!

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Mweit
Lusby, US
Feb 15, 2013 7:23 am EST
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Turbo tax card sucks ###, I've had the card since last year and I just went to check this year cause it had a balance on it that I was trying to save... Well it was closed on Jan 4th 2013 and I've called turbotax number on back of card multiple times and the only thing they tell me is my card was closed for security issues and was sent back to the IRS! I've called the IRS and they have no record of it, they said try the state so I called them and they have no record of it! WTF... This is ###! How can these people only give me an answer of your account was closed for security reasons and not tell me why or who exactly they sent the money too... ###s!

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D. E. Mayfield
, US
Apr 20, 2012 6:37 am EDT

My issue is a little different. I took the card (after receiving a text that our money had been transferred to our account this AM (4/20/12)) and went to my bank to have the funds from the card transferred to my bank accounts. The bank told me that there is a fee attached to this transaction, and the bank has not been informed what the fee is. When the bank tries to initiate the transaction the response is that the "transaction is invalid". The bank has no idea what the fees or how much it is. There is no schedule anywhere that indicates what this transaction fee is, and there is no "live" body to talk with to determine what is going on. I'm expected to pay to get MY money?

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denise7782
houston, US
Mar 28, 2012 8:31 am EDT

i am having the same issue. They told me be ause of security reasons my card was closed and I needed to fax in a copy of my id, ss card, and a bill still the accoun has not been reopened. This is the biggest scam I've seen in years and the gov't nor the attorney general are doing anything about it. Holding everyones funds is helping them ti gain a large amount of interest. Never use the card.

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LILI D
HIALEAH, US
Feb 13, 2012 6:07 pm EST
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turbotax card is the biggest piece of ### ever my funds have been on the card since the 7th of february and i havent recived my card because of a security block all they say someone will call you and verify some info and send out ur card its been over 2 weeks since i ordered the card and now they have my money and wont release it and to top it off the customer service system is always busy so it just hangs up on you...DONT EVER SIGN UP FOR A TURBOTAX CARD!

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onepissedmommy
, US
Feb 09, 2012 8:06 am EST
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it makes me sick to my stomach to see how many people are going through this as i search online looking for answers. turbotax locks our cards then asks us to send in very personal and sensitive information and after we do this they still dont unlock our cards! if i send you a copy of my drivers license, social security card and a bill in my name what more could you possibly need to re-open my account! once they get our info they should instantly reopen our card! i will never use turbotax again and i am going to tell everyone i know not to use turbotax! and i will be contacting my local news station and newspaper which i suggest anyone going through this should! we need to stand together and file a class action lawsuit and hold them accountable!

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jackie2012
Stone Mountain, US
Jan 27, 2012 8:17 pm EST

yes this is happening to a lot of us. about 3 or 4 people i know had the same issue. I dont know whats going on but they will lose a lot of business.

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1:35 pm EST
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TurboTax misleading charges

Purchased Turbotax to do return because it stated free returns on federal. I completed the software install and filled in the forms for the taxes. on submission, it is misleading on how you get a refund. I selected direct deposit vs a prepaid card. When forms were submitted and printed, i see a charge of 29.95 for bank fees and 19.95 for turbo tax fees. These were not explained in the return and no where can i find in the software why i was charges especially since it states free filing. Very Very misleading.

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Thetruth0101001
St. Pete, US
Mar 08, 2012 7:39 pm EST

The $19.95 fee is for the basic package. I'm getting charged $36.95 to file my state taxes with turbo tax, and I go through this every year. Somewhere along the line you selected that you want to file using their basic package which is not their free package. Once you select that they make it extremely difficult to deselect it, "every year."

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1d1073rr0r
Nowhere, US
Jan 28, 2012 2:57 am EST

When you need to file a state it costs extra money.

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wifi8827
, US
Jan 24, 2012 3:57 pm EST
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all the fees are clearly stated on their website:

http://turbotax.intuit.com/personal-taxes/compare.jsp

The $19.95 was for your state filing. Turbotax charges a fee regardless of the form you choose to file a state retrurn.

From their website: "Additional fees apply for efiling state returns ($19.95)."

next year when you do your federal taxes, I would recommend using the Freefile fillable forms recommended by the IRS. I have used them for several years and it is 100% free and you get your refund within a couple weeks.

https://www.freefilefillableforms.com/FFA/Gateway/FED.htm

as far as your state taxes, most companies charge extra for e-filing those. Depending on your state, you may qualify for free e-filing. You would need to check your state's department of revenue website for more information on that.

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10:09 pm EDT

TurboTax I will never use them again

I filed for my taxes on February of 2011 on the 20th. My filing for the taxes was to be taken out of Turbo then deposited into my checking. I did receive my State but I called and called the IRS about my Federal. Just received an email today FINALLY from the IRS that it will be deposited before April 19, 2011 into my checking. Turbo never took there money out they took it out of my checking which overdrew my account! Then I never received my Federal payment. Did not credit the checking at all! Now, I have to go down to my bank and cover the charges that Turbo Tax did not take out of my Federal payment! I will never do Turbo Tax again. When I get back I am going to call Turbo Tax and ask them WHY they did what they did!

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PEGGY STONES
Alamo, US
Apr 05, 2012 3:18 pm EDT
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This is the second complaint I have filed and can get no answers or resolutions. I have used Turbo Tax for three years and have had small problems before but this year is one big screw up on the part of TURBO TAX. I am now trying to file a complaint with IRS about the service I have received this year.

I filed, the first time, on March 3, 2012. Was told that it had been sent. A few days later I received a notice that it had been rejected. I went to Turbo Tax and made all the corrections that I was asked to make. Again, I was told that it had been filed. About a week latter I received the message it had been rejected. AGAIN, I pulled up my tax file and made the corrections as you instructed and AGAIN the note said it had been filed. Later, I received a THIRD notice that it had been rejected. AGAIN! I made the corrections and Turbo Tax said it had been rejected.

After all this I found there is NO WAY to find information about Turbo Tax that allows me to speak to someone and find out what is going on, either by phone or computer. Now we are on April 5th and my tax form has not been sent. Not even going to try to contact Turbo Tax any longer but will pursue filling a complaint with the Government some way.l

I will NEVER use TURBO TAX again and will tell everybody else I know about my experience. Your help department has been no help at all, because I could find no way to reach them, until today.

Just wanted to let you know what I think of your company after this year. I am mailing my tax return tomorrow. I should have already received my return by now but thanks to your NON HELP, guess it will be six weeks before I receive it.

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8:13 pm EDT

TurboTax nightmare

I used turbo tax online to do my taxes myself. What a nightmare. Filing for federal was free, and state taxes is a little over $30. I lived and worked in New York and Mass that year and so it cost over $60 to do it myself. Plus I accidentally clicked "deduction maximizer" which charged me an extra $10. Ok. That was my fault. So total was $76. I dont own property, im single, no kids, blah blah just had a couple of W2 forms to file.

An error came up at the end saying I could not file my MA state return electronically because in MA if you are a part year resident you have to mail in your forms. No big deal. Right? It told me to print out and follow the directions but the directions told me I e-filed and no further action was needed. Checking on the status, however, my MA return did not appear. I tried it a million different ways with the same result. What the *!@^?
So I contacted customer service. I told them I can not efile with my MA return I just needed to know what to do. After and hour of ### of these people who had NO idea what was going on, asking pointless questions and going in circles, I realized that there must have been some weird malfunction on their site that caused it to print out saying I had efiled. They kept making me check how the status was and transfered me around and no results. Said they could do nothing for me. I paid $76 and they can't do anything!

I ended up calling some revenue department or something in MA and a guy was like, here's an address just send x y and z and your all set. Took me 5 min to get my damn answer.

I will NEVER use turbo tax online again. Not only does it not work properly, customer service SUCKS.

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friscomama
San Francisco, US
Feb 15, 2013 8:27 pm EST

California has a usage tax line on it's return - they want you to pay the state tax that Amazon refuses to collect (another story) and I'm just so square that I pay it. Turdo Tax says, try both options to see which calculation is best before choosing a box. I do that, I check my box. No mention of it in the "review your stuff" thing. Then, after I pay (thereby voiding the accuracy guarantee) I see that the amount is wrong -turns out they added together the results in either method. So I spend too much time in chat with some alleged enrolled agent who tells me "it only applies to autos" "it doesn't apply to individuals" "It is not a tax you pay, it is a itemized deduction" "it doesn't apply because your business (I don't have one) is in California"...all of which I knew was wrong because I can read the instructions for the form.
So:
Glitch in system -checking the box doesn't work - FAIL
Online chat "help" - Help! FAIL
Me for spending way too much time over this -ALSO FAIL

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Harvey Willioams
Willacoochee, US
Feb 06, 2012 3:08 pm EST

Turbo Tax (for me) is A total rip off. Hidden fees. $40 for Federal Tax, another $40 for Georgia Tax and another $19 to file. NEVER AGAIN!

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2:39 pm EDT

TurboTax scam

Hello, Last week I was checking my emails on g-mail and there was an ad serves ad stating Receive a GUARANTEED $2, 642 on your next Federal Tax Refund!I used Turbo Tax last year so I thought why not check it out knowing that it was probably untrue. It was just a link to Turbo Tax.

After thinking about it I got really mad knowing that I was not the only person that was duped. This is not a fair practice and companies that use this type of marketing should Be fined the maximum. The economy is bad enough without big companies scamming people during tax season. This is wrong and I think the people should know a bout Turbo Tax and the scams they Try to get away.

I filed a complaint with the BBB of Silicon valley, home of Intuit Turbo Taxes parent company.

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Kellymac234
Salem, US
Apr 15, 2012 7:01 am EDT

Just FYI, there is no way to guarantee a refund amount of any size to anyone sight unseen. Without knowing your tax liability, amounts withheld from your pay, and other case-specific information, there's no way to calculate it. Unless of course you have the ability to read minds and predict the future. It's a very uncool advertising practice for Turbo Tax, clearly.

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TurboTax - not safe or secure

i signed up for a turbo tax card which i never recieved in the mail when i called to tell them they had me wait the complete 10 days to be delivered once they did take my call (the evening of the 10th day i found out my card had been recieved activated and used in the amount of over 560.00!!! turbo tax will NOT refund my money nor will the help me cooperate...

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TurboTax glitch in their program

I've used Turbo Tax for 4 years. The first two years worked out fine since I could transfer all of my stock and bond info into the program automatically. Last year I received a notice from IRS saying that the income I reported on my 2008 return was inaccurate. I contacted Turbo via e-mail (no human voice to talk to) and was told I had put the information in wrong. I did 08 return again and informed Turbo it was a glitch in their program and I wanted to be reimbursed for the interest I owed the IRS as well as the charge for purchasing their faulty program. NO SATISFACTION I just received notice from the IRS on my 2009 taxes whereby the same exact problem has occurred and I owe IRS plus interest. I agree that with all the complaints against this company a class action lawsuit should be filed, and I don't say this lightly as I don't really believe in suing your brother. In hindsight I should have checked Turbo taxes figures but that is not what I PAID FOR. I put my trust in this company to be fair and accurate as they advertise if they were in error I could expect my purchase refunded. This is the first complaint I have ever lodged against any company or person. BEWARE CONSUMER DO NOT USE TURBO TAX. I've written a letter to the IRS NOT TO ACCEPT returns from this company AND HAVE ALSO CONTACTED MY INVESTMENT COMPANY TO STOP DOING BUSINESS WITH THIS SHODDY OUTFIT. They could never reimburse me for the fear, aggravation, frustration, and hours spent trying to settle this issue both with the IRS and Turbo.

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3:26 pm EDT

TurboTax $90.00 rip off!

Turbo is suppose to be "free"...why is it then I had to pay $90.00 on a refund of $300.00? It would not let me file my federal taxes BUT yet they still charged me $49.00+ and $39.00+ for e-filing! What gives TT?

I want my money back if you are not going to file my federal. Sheesh, I want ALL my money back since this is suppose to be free. It says start for "free", okay, so I typed my name in, is that all I get for the "free" version?

I will not be using this service again if they cannot stick to what is described in all their ads. Turbo Tax Free Version, where is it?

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12:18 am EDT
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TurboTax incorrect calcualtion taxes

I have my taxes done at H and R Block every year. This past year my 17 year old daughter got her first job. I showed the representative her W-2 wage and income statement from 2010. She indicated that she didn't make very much money $4, 400 to be exact and that she she would get a full refund. I went on the IRS web site and clicked on e file. The IRS had several free programs. I clicked on the Turbo Tax web site and the Turbo Tax showed a full federal return. Turbo Tax then calculated the Minnesota state taxes and it showed that she owed $90.00. I was a little surprised so I went back and put the information in again. Still $90.00. Not a lot of money to pay, but my tax agent told me should should get a full refund. I decided to do her taxes manually both federal and state using the standard 1040 from. My calculations indicated that she was due a full refund. I went on the Irs web site and clicked on E file. I selected another company I put in Tax Hawk. The calulations showed a full refund on both state and federal. I submitted my return through Tax Hawk. I don't know if they have problems with their software...Heads up.. Try a couple different online taxes services before submitting your return..

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NotHappyTurboTax
, US
Apr 10, 2013 10:13 pm EDT

I just received a notice from the state of NJ and I have sevral errors on my NY and NJ returns. The information is supposed to be pulled automatically and I ovepaid taxes on about $9K of dividends not taxed in NY but the system added it. In addition I owe about 400 dollars to NJ. I am trying to amend a return and I have been on hold for over an hour. It took me 20 minutes to get their phone number. Do not use this company. I would have saved over $1, 000.00 dollars had I not used this garbage software package that they have. I might actually start paying someone to do my taxes so I don't have to deal with this.

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8:27 pm EDT
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TurboTax credit card charged before telling you you can't efile

The main reason I want to do my taxes online is to be able to efile. I expect that when my tax return is completely filled out and an online tax service like TurboTax tells me that I'm done, that I'll be able to efile. TurboTax online supposedly does a check of the tax return info and then allows you to move forward to charge your credit card and efile. But it charges your card AND THEN does one final check. In my case that final check turned up a specific date in my return, the sale date for a donated car, that does not allow me to efile. I have to print out my forms and mail them in this situation. If that's the case then I need to know that BEFORE my credit card is charged, not after. Then I can decide to abort the whole thing since I know that I cannot efile. As it is now I've had to call support once, get disconnected, call support again to explain, then be told that I need to wait a day before I have to call a third time to get my charges reversed.

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TurboTax tax refund stolen

first they wouldnt replace my refund on my card that was stolen than they shut off my card completly for who knows what reason.than they called me and told me they were going to refund my card and it stillwont work and i only got 75.00 of 1417.00dont use this company .they wont return any of my phone calls and they keep saying my dispute has been resolved.they are complete thiefs.

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Green Dot Corporation
, US
Mar 30, 2011 9:38 pm EDT

We truly apologize for your experience. Our intent is to resolve this issue as soon as possible, so we will be sending you a direct communication. Thank you for giving us the opportunity to assist you.

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1:55 am EDT
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TurboTax overcharge

1. They said the federal filing was free, then they charged me 29.99 and also charged me the same for the state. They lied and cheated about the cost. They wait until you are done and then want your credit card number, and you don't know what you are paying until you give them that. Scam! I did this because it showed up on the Comcast front page - what a ripoff!
2. The tax form was inaccurate. I got "penalized" for not having insurance, and although I entered the subscriber that the form needed, it was like I had no insurance when in fact I did (through my employer) all last year. I should not have been penalized. Three past years I used TaxAct but I thought I would try this company. Compared to Tax Act I was overcharged by 100%. NEVER AGAIN! But, it is taxes, so I got screwed 3 ways.

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pobarjenkins
Minneapolis, US
Mar 22, 2011 5:18 am EDT
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I purchased the Turbotax program and it was very straight forward in its fees. Did you use the "free edition?"

Why enter a credit card if you truly think it's free?

TurboTax Customer Reviews Overview

TurboTax is a popular tax preparation software that has received overwhelmingly positive reviews from users. The software is known for its user-friendly interface, comprehensive tax guidance, and accuracy. Many users appreciate the step-by-step guidance provided by TurboTax, which makes the tax preparation process less daunting. The software also offers a range of features, including the ability to import data from previous tax returns, automatic calculations, and error checking. Additionally, TurboTax offers excellent customer support, with many users praising the company's knowledgeable and helpful representatives. Overall, TurboTax is a highly recommended tax preparation software that offers a range of features and excellent customer support.

TurboTax In-depth Review

User-Friendliness:

Website Navigation: TurboTax's website is easy to navigate, with a clear and intuitive layout. Users can easily find the information they need and navigate through different sections without any confusion.

Account Creation Process: Creating an account on TurboTax is a simple and straightforward process. Users can quickly sign up and start using the platform to prepare their taxes.

Ease of Inputting Information: TurboTax makes it easy for users to input their tax information. The platform provides clear instructions and guides users through each step, ensuring that they don't miss any important details.

Clarity of Instructions: TurboTax provides clear and concise instructions throughout the tax preparation process. The instructions are easy to understand, even for users who are not familiar with tax terminology.

Features and Tools:

Tax Preparation Options: TurboTax offers a variety of tax preparation options to cater to different user needs. Whether you have a simple tax return or a more complex one, TurboTax has the tools and features to handle it.

Importing Data from Previous Years: TurboTax allows users to easily import their tax data from previous years, saving them time and effort. This feature ensures that users have access to their historical tax information without having to manually enter it again.

Error Checking and Audit Support: TurboTax's error checking feature helps users identify any potential errors or discrepancies in their tax return. Additionally, TurboTax provides audit support, giving users peace of mind in case they are audited by the IRS.

Access to Tax Experts: TurboTax provides users with access to tax experts who can answer their questions and provide guidance throughout the tax preparation process. This feature is particularly useful for users who have complex tax situations or need personalized assistance.

Pricing and Plans:

Free Version vs. Paid Versions: TurboTax offers a free version for users with simple tax returns. They also have paid versions with additional features and support for more complex tax situations. Users can choose the plan that best suits their needs and budget.

Cost of Additional Services: TurboTax offers additional services, such as live CPA review and expert advice, at an additional cost. The pricing for these services is transparent and users can decide whether they want to opt for them based on their individual requirements.

Value for Money: TurboTax provides excellent value for money, with its comprehensive features, user-friendly interface, and access to tax experts. Users can be confident that they are getting a reliable and efficient tax preparation solution at a reasonable price.

Customer Support:

Availability and Responsiveness: TurboTax's customer support is available throughout the tax season and is highly responsive. Users can expect timely assistance and support whenever they need it.

Channels of Communication (Phone, Chat, Email): TurboTax offers multiple channels of communication, including phone, chat, and email support. Users can choose the method that is most convenient for them to get in touch with the support team.

Knowledge and Expertise of Support Staff: TurboTax's support staff is knowledgeable and experienced in tax matters. They are able to provide accurate and helpful guidance to users, ensuring that their tax-related queries are resolved effectively.

Security and Privacy:

Data Encryption and Protection Measures: TurboTax employs robust data encryption and protection measures to ensure the security of users' personal and financial information. Users can trust that their data is safe and secure on the platform.

Privacy Policy and Data Sharing Practices: TurboTax has a transparent privacy policy that outlines how user data is collected, used, and shared. The platform respects user privacy and only shares data as necessary for tax preparation purposes.

Accuracy and Reliability:

Calculation Accuracy: TurboTax is known for its high calculation accuracy. The platform uses advanced algorithms and regularly updates its software to ensure that users' tax calculations are precise and error-free.

Up-to-Date Tax Laws and Regulations: TurboTax stays up-to-date with the latest tax laws and regulations, ensuring that users' tax returns are compliant with current requirements. Users can trust that TurboTax will accurately reflect any changes in tax laws that may affect their returns.

Reputation for Reliability: TurboTax has built a strong reputation for reliability over the years. Users can rely on the platform to provide accurate tax preparation tools and support, backed by a trusted brand in the industry.

Mobile Experience:

Mobile App Functionality: TurboTax's mobile app offers full functionality, allowing users to prepare and file their taxes on the go. The app is user-friendly and provides a seamless experience across different devices.

Compatibility with Different Devices: TurboTax's mobile app is compatible with a wide range of devices, including smartphones and tablets. Users can access their tax information and complete their returns from any device with ease.

User-Friendly Interface: TurboTax's mobile app has a user-friendly interface that is easy to navigate and use. Users can quickly find the features they need and complete their tax returns efficiently.

Additional Resources:

Educational Materials and Guides: TurboTax provides educational materials and guides to help users understand tax concepts and maximize their deductions. These resources are valuable for users who want to enhance their tax knowledge.

Tax Calculators and Estimators: TurboTax offers tax calculators and estimators to help users estimate their tax liability and plan their finances accordingly. These tools provide users with valuable insights into their tax situation.

Community Forums and Q&A Sections: TurboTax's community forums and Q&A sections allow users to interact with each other and seek advice from tax experts. Users can find answers to common tax-related questions and engage in discussions with fellow taxpayers.

Customer Reviews and Ratings:

Overall Customer Satisfaction: TurboTax has a high level of customer satisfaction, with many users praising its user-friendly interface, accuracy, and helpful customer support.

Positive and Negative Feedback: Users have provided positive feedback about TurboTax's ease of use, comprehensive features, and reliable calculations. Some users have expressed concerns about the cost of additional services.

Consistency of Positive Experiences: TurboTax consistently delivers positive experiences to its users, with many customers returning year after year to use the platform for their tax preparation needs.

Integration with Other Platforms:

Compatibility with Accounting Software: TurboTax seamlessly integrates with popular accounting software, allowing users to import their financial data directly into the tax preparation process. This integration saves users time and reduces the risk of errors.

Integration with Financial Institutions: TurboTax can securely connect with users' financial institutions to import their income and expense data. This integration streamlines the tax preparation process and ensures that users have all the necessary information for accurate tax filing.

Ease of Importing and Exporting Data: TurboTax makes it easy for users to import and export their tax data. Users can import data from various sources and export their completed tax returns in the required format for filing.

Refund and Payment Options:

Direct Deposit: TurboTax offers the option for users to receive their tax refunds through direct deposit, which is a convenient and secure method.

Payment Methods Accepted: TurboTax accepts various payment methods, including credit cards and debit cards, making it easy for users to pay for their tax preparation services.

Refund Processing Time: TurboTax processes tax refunds promptly, ensuring that users receive their refunds in a timely manner. The exact processing time may vary depending on the IRS and other factors.

Industry Reputation:

Comparison with Competitors: TurboTax is widely regarded as one of the leading tax preparation software providers. It offers a comprehensive set of features and tools that rival its competitors.

Awards and Recognitions: TurboTax has received numerous awards and recognitions for its excellence in the tax preparation industry. These accolades further validate its reputation as a trusted and reliable platform.

Trustworthiness and Credibility in the Industry: TurboTax has established itself as a trustworthy and credible brand in the tax preparation industry. Users can rely on TurboTax to provide accurate and reliable tax preparation solutions.

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