TurboTax
reviews and complaints

I filed for my taxes on February of 2011 on the 20th. My filing for the taxes was to be taken out of Turbo then deposited into my checking. I did receive my State but I called and called the IRS about my Federal. Just received an email today FINALLY from the IRS that it will be deposited before April 19, 2011 into my checking. Turbo never took there money out they took it out of my checking which overdrew my account! Then I never received my Federal payment. Did not credit the checking at all! Now, I have to go down to my bank and cover the charges that Turbo Tax did not take out of my Federal payment! I will never do Turbo Tax again. When I get back I am going to call Turbo Tax and ask them WHY they did what they did!

I used turbo tax online to do my taxes myself. What a nightmare. Filing for federal was free, and state taxes is a little over $30. I lived and worked in New York and Mass that year and so it cost over $60 to do it myself. Plus I accidentally clicked "deduction maximizer" which charged me an extra $10. Ok. That was my fault. So total was $76. I dont own property, im single, no kids, blah blah just had a couple of W2 forms to file.

An error came up at the end saying I could not file my MA state return electronically because in MA if you are a part year resident you have to mail in your forms. No big deal. Right? It told me to print out and follow the directions but the directions told me I e-filed and no further action was needed. Checking on the status, however, my MA return did not appear. I tried it a million different ways with the same result. What the *!@^?
So I contacted customer service. I told them I can not efile with my MA return I just needed to know what to do. After and hour of ### of these people who had NO idea what was going on, asking pointless questions and going in circles, I realized that there must have been some weird malfunction on their site that caused it to print out saying I had efiled. They kept making me check how the status was and transfered me around and no results. Said they could do nothing for me. I paid $76 and they can't do anything!

I ended up calling some revenue department or something in MA and a guy was like, here's an address just send x y and z and your all set. Took me 5 min to get my damn answer.

I will NEVER use turbo tax online again. Not only does it not work properly, customer service SUCKS.

Hello, Last week I was checking my emails on g-mail and there was an ad serves ad stating Receive a GUARANTEED $2, 642 on your next Federal Tax Refund!I used Turbo Tax last year so I thought why not check it out knowing that it was probably untrue. It was just a link to Turbo Tax.

After thinking about it I got really mad knowing that I was not the only person that was duped. This is not a fair practice and companies that use this type of marketing should Be fined the maximum. The economy is bad enough without big companies scamming people during tax season. This is wrong and I think the people should know a bout Turbo Tax and the scams they Try to get away.

I filed a complaint with the BBB of Silicon valley, home of Intuit Turbo Taxes parent company.

I've used Turbo Tax for 4 years. The first two years worked out fine since I could transfer all of my stock and bond info into the program automatically. Last year I received a notice from IRS saying that the income I reported on my 2008 return was inaccurate. I contacted Turbo via e-mail (no human voice to talk to) and was told I had put the information in wrong. I did 08 return again and informed Turbo it was a glitch in their program and I wanted to be reimbursed for the interest I owed the IRS as well as the charge for purchasing their faulty program. NO SATISFACTION I just received notice from the IRS on my 2009 taxes whereby the same exact problem has occurred and I owe IRS plus interest. I agree that with all the complaints against this company a class action lawsuit should be filed, and I don't say this lightly as I don't really believe in suing your brother. In hindsight I should have checked Turbo taxes figures but that is not what I PAID FOR. I put my trust in this company to be fair and accurate as they advertise if they were in error I could expect my purchase refunded. This is the first complaint I have ever lodged against any company or person. BEWARE CONSUMER DO NOT USE TURBO TAX. I've written a letter to the IRS NOT TO ACCEPT returns from this company AND HAVE ALSO CONTACTED MY INVESTMENT COMPANY TO STOP DOING BUSINESS WITH THIS SHODDY OUTFIT. They could never reimburse me for the fear, aggravation, frustration, and hours spent trying to settle this issue both with the IRS and Turbo.

Turbo is suppose to be "free"...why is it then I had to pay $90.00 on a refund of $300.00? It would not let me file my federal taxes BUT yet they still charged me $49.00+ and $39.00+ for e-filing! What gives TT?

I want my money back if you are not going to file my federal. Sheesh, I want ALL my money back since this is suppose to be free. It says start for "free", okay, so I typed my name in, is that all I get for the "free" version?

I will not be using this service again if they cannot stick to what is described in all their ads. Turbo Tax Free Version, where is it?

I have my taxes done at H and R Block every year. This past year my 17 year old daughter got her first job. I showed the representative her W-2 wage and income statement from 2010. She indicated that she didn't make very much money $4, 400 to be exact and that she she would get a full refund. I went on the IRS web site and clicked on e file. The IRS had several free programs. I clicked on the Turbo Tax web site and the Turbo Tax showed a full federal return. Turbo Tax then calculated the Minnesota state taxes and it showed that she owed $90.00. I was a little surprised so I went back and put the information in again. Still $90.00. Not a lot of money to pay, but my tax agent told me should should get a full refund. I decided to do her taxes manually both federal and state using the standard 1040 from. My calculations indicated that she was due a full refund. I went on the Irs web site and clicked on E file. I selected another company I put in Tax Hawk. The calulations showed a full refund on both state and federal. I submitted my return through Tax Hawk. I don't know if they have problems with their software...Heads up.. Try a couple different online taxes services before submitting your return..

The main reason I want to do my taxes online is to be able to efile. I expect that when my tax return is completely filled out and an online tax service like TurboTax tells me that I'm done, that I'll be able to efile. TurboTax online supposedly does a check of the tax return info and then allows you to move forward to charge your credit card and efile. But it charges your card AND THEN does one final check. In my case that final check turned up a specific date in my return, the sale date for a donated car, that does not allow me to efile. I have to print out my forms and mail them in this situation. If that's the case then I need to know that BEFORE my credit card is charged, not after. Then I can decide to abort the whole thing since I know that I cannot efile. As it is now I've had to call support once, get disconnected, call support again to explain, then be told that I need to wait a day before I have to call a third time to get my charges reversed.

first they wouldnt replace my refund on my card that was stolen than they shut off my card completly for who knows what reason.than they called me and told me they were going to refund my card and it stillwont work and i only got 75.00 of 1417.00dont use this company .they wont return any of my phone calls and they keep saying my dispute has been resolved.they are complete thiefs.

1. They said the federal filing was free, then they charged me 29.99 and also charged me the same for the state. They lied and cheated about the cost. They wait until you are done and then want your credit card number, and you don't know what you are paying until you give them that. Scam! I did this because it showed up on the Comcast front page - what a ripoff!
2. The tax form was inaccurate. I got "penalized" for not having insurance, and although I entered the subscriber that the form needed, it was like I had no insurance when in fact I did (through my employer) all last year. I should not have been penalized. Three past years I used TaxAct but I thought I would try this company. Compared to Tax Act I was overcharged by 100%. NEVER AGAIN! But, it is taxes, so I got screwed 3 ways.

I created the start of my return online FREE Edition with Turbo Tax (TT) and thought it upgraded to Deluxe, but after they filed and I signed release to third party to withdraw from my checking, they took $59.90 for a simple return. When IRS deposited my refund it was much higher than what I claimed to be filed with them. I learned TT kept record of my initial return (completed Monday), not yet sent. The next day (Tuesday) when I revised my return and much prior to TT processing and sending it out to IRS 2 weeks later, TT sent the Monday return and not the Tuesday revised correct return to IRS. I had to amend my entire return and owed IRS money. This clearly was no fasult of my own and TT is at fault. When I spoke to Rodney tonight (March 12, 2011) he dodged the ball and tried real hard for me to read what he felt was a useful enlightening article produced by TT, which had nothing at all to do with my issue. He said there was no phone number, no address or email to send a complaint letter to and actually ignored my chat when I stated I wanted a refund for services not rendered and having to amend my return due to their fault. Eventually I ended the session after being ignored by IM.

We have been using Turbo Tax online to file our taxes electronically for several years. We filed for 2010 and had a sizeable refund coming for both federal and state. We asked for direct-deposit to our same bank as we had in previous years. After a couple of months, the refunds had not arrived so we checked with the IRS. They said the funds had been electronically refunded weeks earlier. We then checked our tax return printout and were alarmed to see that the bank information was not correct. We eventually found out that the routing number was for JP Morgan/Chase Bank (even though we bank with B of A) and that the account number portion was an invalid account. This was months ago, and after countless hours on the phone with the IRS, the California Franchise Tax Board, JP Morgan-Chase, and Turbo Tax, we feel like we are no where nearer to getting things resolved. So Turbo Tax was absolutely no help. They said they sometimes scramble the bank account numbers between years (normally all of our profile info is retained year-to-year) "for our security", and basically said it is not their problem and that we need to take it up with the IRS. The IRS apparently has no way after the fact retrieve any detailed information about which account number funds were transferred to. They cannot even tell us whether the transfer bounced back or went through. And JP Morgan Chase understandable is confused as to their involvement since we do not even bank with them. But they have verified that the account number is not nor ever would have been a valid account number, so that the transfer should never have gone through. But that info apparently is not enough for the IRS to send us a new check, since they cannot verify for themselves that the funds never went out. We are starting to wonder what it will take to get our refund.

I have used TurboTax for the past several years and have always been quite pleased with it. This year, I have even been using its free, on-line service called "ItsDeductible, " which allows you to track all kinds of charitable donations and attaches government-approved dollar values to them.

I was thinking about purchasing TurboTax on-line this year instead of buying a disk with all that packaging material that just gets discarded (or recycled, as appropriate).

So I went on-line to check it out.

Be cautious and pay attention to the costs if you want to download the program vs. buying the disk.

To download the TurboTax Deluxe version, the cost is $29.95. Then, to download the State version, that will cost an additional $36.95. Total download cost is $66.90.

To buy the traditional CD via the website, that will cost $59.95 -- and the State version is included!

I can't say that is the same for the other versions. And I do know they have a free, basic version (but you still need to buy the State version).

I find it a little disheartening that it would cost more to download the Deluxe programs than to buy the CDs with all that nasty packaging no one needs.

Seems like it makes sense that it would always be cheaper to offer something via download than to offer it on a disk with the expensive packaging, but I don't own the business, so what do I know?

I love TurboTax and know they can charge whatever they want. I have every intention of buying the software today. I will go to Costco where it will be cheaper than the $59.95 -- PLUS I will get to use a $10-off coupon there, so that's great!

Just be cautious when doing your own shopping!

T.T. prepared my taxes last year (2008) and put in that I paid $2, 189.083.00 in real estate tax. Their software did not catch it, I did not catch it (as this is what I paid them for) and the IRS did not catch it. I was refunded $4200 back and now received a letter from the IRS that there was an error in my 2008 taxes, and that I now owe them the $4200 back plus interest and penalty. I called TT and they gave me a site to file a complaint, but it is a non-existent place to go file a complaint form.

After I entered all of the data to print w-2's and 1099's into Turbo Tax Business 2010 I was unable to print the copies that are sent to the Social Security Administration because they did not offer the option to print without the lines and text. This is necessary because the forms that go to the IRS must be on their pink forms - you know - the forms from the dark ages. Turbo Tax support was useless. The live community - again - useless. The business version did not even offer the option of e-filing to avoid having to use the IRS forms.

I had to enter the date all over again in another program that allowed e-filing.

Turbo Tax On Line cumputed we had paid excess social security tax and entered a credit on our 2008 federal return. Letter from IRS arrived 11-12-2010. It seems Turbo Tax combined social security tax paid (we both work) on our W2's to my husband. The goverment now wants the money back. I trusted Turbo Tax to cumput the information entered correctly. We have never had any problems with our taxes before not in 43 years. We will find someone else to do our taxes in the future. It seems 2008 was a bad year for mess ups at Turbo Tax as we weren't the only ones the happened to. I will never use them again.

I have my turbotax online account,

recently when i tried to logged into my account, my password was not working, i tried to reset the password and I noticed turbotax is sending password reset link to some different email address, it was not my registered email address.
So the issue is someone hacked into online turbotax account, changed the registered email address, changed the security questions. By doing this they got hands on all my 10 years tax document, which consist of my and my son social security number and other confidential information.
To my surprise turbotax.com did not even send me email before making such a big changes and still they do not have any record about my email address in that particular account.

I am questioning major security flaws in turbotax.com product.

I received a notice from the IRS saying I owe $458.00 for my 2008 tax return filed with TurboTax. I have requested nearly 3 weeks ago to have TurboTax review the calculating error the sofware made and have not heard a word. I put in the exact amount of of my 1099-g and the software added 10% tax to my total tax withheld, which then caused an additional overpayment in my refund. When I reviewed my documents and tax return vs what the IRS shows to be the actual amount, one can clearly see the error TurboTax software made.

I was filing 2010 taxes for my 21 year old who had under $8000 income and no deductions, property, etc. We used the free version last year for 2009. Using last year's login it automatically switched us to the Deluxe version, charging $29.95 before it would let me file federal or print. (We chose not to file state with them because of the extra fee.) There was no warning or indication that this would occur. Is this bait and switch legal? How about a class action suit against the company?

I used Turbo Tax last month. It was suppose to be free but I was upgraded to the deluxe and paid 29.95. ALmost to the end was a form to fill out giving them the right to "share" your information which means sell. I did not fill this out. I did not authorize them to sell, give away, or lease my personal information yet since the day I pused the send button and I was lost in cyber space for about 5 minutes I have had one virus after another on my computer and numerous calls from the Gallop organization and numerous calls asking me to update college applications, surveys, and deep breathing with no one talking. Enough is enough. Someone make them stop this possible deception.