Menu
Petfinder Customer Service Phone, Email, Contacts

Petfinder
reviews & complaints

www.petfinder.com
www.petfinder.com

Learn how the rating is calculated

4.1 169 Reviews

Petfinder Complaints Summary

1 Resolved
33 Unresolved
Our verdict: If considering services from Petfinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Petfinder has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Petfinder. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Petfinder reviews & complaints 43

Filter reviews by rating
5
134 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest Petfinder reviews & complaints

ComplaintsBoard
J
6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder [protected]@jasonteacupmaltipooshome.com

This is fake. He keeps asking for personal information without giving me any details that I am asking for. It is a SCAM. Beware.

Desired outcome: Should be taken off PetFinder

Read full review of Petfinder
Hide full review
ComplaintsBoard
P
10:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder I will never deal with them

After being told I was ‘perfect' for Roxy, I waited patiently for a response. I filled out a 13 page application! I had my previous pets records sent to [protected]@outlook.com AND Petfinder.com. I sent invoices showing pet care of my previous pets. So, every 5-6 days, I texted them? Anything? ‘Sorry, very busy', she said three times! She went from warm to cold! Then came the horrible Texas winter storm. ‘We're busy because of the storm', she says. Finally, after waiting weeks to find out when I can go meet her and pick her up I go to my emails and find the link where they accepted my application for her and hit it and lo and behold. They gave my promised Roxy to someone else saying I didn't prove I had given my previous baby Heartguard. I sent invoices showing I purchased it, pictures of the boxes I still have of my previous baby's Heartguard. She refused to even answer me, and finally sent a short, terse note saying it wasn't enough info! She went from ‘you're great and Perfect for Roxy' to utter silence and giving her to someone else. I was treated horribly! Not only that now these people have enough info on me for a top security clearance. They have way too much of my information and they are not trustworthy. Do yourself a favor... Save yourself a broken heart and knives in your back and heart and deal with ethical people who return your calls, keep their promises and don't lie and steal massive amounts of your personal information. Especially [protected]@outlook.com at +[protected].

Read full review of Petfinder and 1 comment
Hide full review
1 comment
Add a comment
B
B
Brew2219
, US
Sep 08, 2022 1:32 pm EDT

This organization is nothing but an arrogant, self-serving bunch of [censored]s that have no interest in helping pets or the people looking for one. One of the questions was “are you aware this breed is susceptible to back problems and are you capable of paying the $10,000 to $15,000 cost of back surgery and are you willing to pay it”? Of course we answered no and shortly thereafter we were rejected. This place is a scam!

ComplaintsBoard
A
3:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder Rescue services

June 10, 2020

I have been going back and forth with [protected]@petfinder.com. I have asked for management or corporate to give me a call and discuss an issue we have currently been made aware of. We received an email from Quality stating that we could not charge an application fee from your site per Code of Conduct. So, we changed our application within your site and our Petfinder Pro account. Our business website remains with an application fee of $20. We charge this fee because we were getting inundated with FREE adoption applications (100's) that were frivolous and a waste of our volunteer resources time. We feel within our organization, that the $20 fee reduces the overload to serious inquiries only. Once we receive and application, the applicant is sent an email requesting the needed information and items to complete the application process. When they are not charged a fee, the apps just sit waiting on their needed documents. Once they sit for 2 weeks with no response we have to move them to inactive. We have never had an issue with any other organization because we charge this fee to deter frivolous apps. We also put the $20 app fee towards their adoption fee if they are approved. I am not understanding why if she changed our app for your site, why we would be removed from PetFinder. Thus, the reason I am wanting to discuss with management or a higher up. We have used your service since inception of SRGDRR which has been 8 years and because we are the largest Great Dane Rescue and Rehab in the United States with a huge volume we needed to find a better balance on the amount of apps we were receiving in whole. Again, we have no problem allowing the adoption apps from Petfinder being no charge. We just need to keep it on our business website. Please advise and do not send me back to Quality as they are refusing to discuss or even assist in escalating to management. Thank you and look forward to hearing back from someone. I was told there is no phone number to contact but mine is [protected] if someone can get use a phone and quit hiding behind a keyboard.

Desired outcome: Account restored

Read full review of Petfinder and 1 comment
Hide full review
1 comment
Add a comment
P
P
P L Hilliard
Granbury, US
Feb 22, 2021 10:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You people act like responding to people wanting to adopt is a pain in your neck! All I got was “I work, too!” “I’m so busy.” Petfinder.com took 13 pages of info from me, invoices proving I bought my previous dog (Laney, who we rescued and had until she was 15 years old and deceased from old age IN SPITE of having Cushion’s Disease!) and a nine year old rescue cat and the fact that I ran my OWN RESCUE with my OWN $$ and saved snd homes over 50 cats and 10 dogs! We were perfect for this dog and mini-mutts&outlook.com even SAID SO. Then ... nothing. I texted, I called... finally looked at old email sent when I first placed my ‘application’ for the link... and GUESS WHAT? She gave Roxy to someone ELSE WEEKS ago! So, to anyone and everyone reading this?! Go to the kind, go to a pet store, go ANYWHERE but Petfinder.com. They’ll take your $20 and enough info to give you a top security clearance and then ...we’ll... NOTHING! Horrible, terrible people!

ComplaintsBoard
J
3:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder Site

I just want to see chihuahuas. I'm looking for mine. I see more other bigger breeds. I get that no matter where I'm searching.. it doesn't seem to work for me no matter the devices I've killed looking for my chi.. when I click on the breed CHIHUAHUA is says NO SUCH BREED (aahhh) Pepper is almost 16yr old if still alive. I believe these system flaws are preventing me from finding her. if the site worked correctly for me maybe possibly I might have found her.. my heart hurts so bad. Maybe I'm doing something wrong. PLEASE HELP

Read full review of Petfinder
View 0 more photos
Hide full review
ComplaintsBoard
F
4:45 pm EDT

Petfinder Animal adoption site sucks

No one at this site has any interest in finding homes for these animals. I question even if there are any animals. All they want you to do is give all your info on an application, and they refuse to give any info about the animals.
Put pictures of young animals that are not young any longer or they don't even exist. Claims that animals have been adopted but are still on there site.
Something is obviously wrong here. When you know you are interested in an animal, when you get the info that you need to make that decision that is when you visit the animal and if you click, then you fill out an application.
Not beore. This site and everyone involved in it, needs to go.

Read full review of Petfinder and 4 comments
Hide full review
4 comments
Add a comment
A
A
Autumnblaze
, US
Apr 17, 2022 8:25 am EDT

I agree! It's heartbreaking! There has to be real animals in need of homes out there, but instead this place it reif with con artists that break your heart over and over!

I list my best friend after a beautiful 15 years. I don't know where I'll find another.

P
P
P L Hilliard
Granbury, US
Feb 22, 2021 11:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Terrible, unethical people! I agree. They broke my heart and stabbed me in the back. I grieve for the animals that end up with these unethical people. They charge exorbitant prices, take $ for app fee, tell you you’re ‘perfect’ and then BOOM! You’re dropped like a hot potato. Awful!

P
P
P L Hilliard
Granbury, US
Feb 22, 2021 10:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Terrible, unethical people! I agree. They broke my heart and stabbed me in the back. I grieve for the animals that end up with these unethical people. They charge exorbitant prices, take $ for app fee, tell you you’re ‘perfect’ and then BOOM! You’re dropped like a hot potato. Awful!

F
F
Fedup2021
Fort Lauderdale, Florida, US
Feb 16, 2021 11:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree. This was my experience also. Specifically an individual named joakim hjornhede with email pjhjornhede@yahoo.com. He has claimed to put beagles for adoption, takes your info on application, then uses your personal info for his own use (selling it to 3rd parties or hacking) without ever intending to have you actually adopt the dog. Stay away from this individual and his listings. Petfinder needs to adjust their experience to keep those awful people in check when this is truly a site based on good intentions to help animals.

ComplaintsBoard
S
10:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder The rescuers

First, finding one on petfinder is a letdown for many people. We get our hearts set on one. There is a long waiting process. The rescuers crucify you. One said she can come to house to tell me where to put the litterbox. Seriously? I raised 4 children with animals. I think I know where to put it.
It's the same story all the time. "we know are cats best"! No transition for this one. That one kneads and hurts! It just doesn't seem like they want to give up these cats or dogs. They make it so difficult people are going to pet stores. They want adoptions, but it is hell with these people! I saw a great article written by a rescuer who looked at two sides of the fence. She went to a seminar and the speaker talked about questions on the applications making it difficult for people to adopt. The animals are not free! Adopting is $124 -$225 here in ct. If we have to pay that kind of money for a tabby I would think we will take care of it. Please I know they are cat lovers, but they are being ridiculous. Some are shacked up together and no individual attention or may never have one on one affection or attention! Many die in these shelter because they were never given a home! Please reach out to these people and let them know what we go through. I am 62 and am having this kind of difficulty? Ridiculous!

Read full review of Petfinder
Hide full review
ComplaintsBoard
T
6:03 pm EDT

Petfinder fraud!

My husband and I interested in adopt dog, Pixie. I got email from adoption manager, said she's available. So I applied for adoption.
Pixie's foster mom, Ericka, texted me next day. We texted. She said she been busy with family etc and she was gonna text me with time, and place after last weekend. But I never heard from her so I texted her last Tuesday and told her I'm looking to adopt Pixie. I asked her if we can set up a time and place to see her please? But I never heard from her.. so I emailed to adoption manager. She never replied. Ericka texted me right away and said she felt she is not fit in my family. What she talk about? We never meet and she didn't come by my place to check out. I forwarded her link that whippets is ok with apartment as long as we take her to dog park for exercise daily. She blocked me! Ericka is scammer!

Read full review of Petfinder and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
P
P
P L Hilliard
Granbury, US
Feb 22, 2021 10:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They’re in it for the money. For every app they charge $20 plus $100.000’s in fees if you do get to adopt. They’ll just dump you, block you, ignore you. Horrible, terrible people. They whine ‘I’m so busy!’ I bet I heard that 10 times. No, the deal is they’ll post a pet, take as many $20 apps as they can, they’re all super and spice, then BOOM! You’re dumped! I texted, called finally BEGGED TO KNOW something, ANYTHING! I finally found out they had given the dog they promised me to someone else by going to the website!

ComplaintsBoard
M
10:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder I can’t find your phone number to call you about an animal

Hi my Name is Mayureee Neale my daughter wants a kitten/cat so badly but I can't find your phone number to contact you...! It only shows your email and you NEVER answer it :(
The cat we were looking at is Sebastian and he is a Birman cat.
Please just send us your phone number I've been look long at like 20 websites just for your phone number!
My email is [protected]@gmail.com.
Let me know ASAP

Read full review of Petfinder
Hide full review
ComplaintsBoard
A
8:34 am EDT

Petfinder petfinder website

Petfinder website recently started not allowing rescues in Texas to use their site to adopt dogs out of state, specifically in the Pacific Northwest. An area that we have all adopted over 3000 dogs in the last 2 years. 3000 dogs that would have been euthanized for no reason except lack of space in the shelters.
Now our hands are being tied by petfinder and adoptions have come to a halt. 288 dogs were euthanized yesterday at ONE shelter. 288 dogs that rescue could not help because we have no way to adopt the dogs.
Petfinder is to blame for this and there will likely be 200 more dog this weekend.
This is unacceptable and petfinder needs to stop this immature cruel practice and let the rescues adopt out the dogs. Let us save lives.

Read full review of Petfinder
Hide full review
ComplaintsBoard
J
3:38 pm EDT

Petfinder my complaint is valid. and does not have to many

Hello my name is janet. I adopted dixie a few weeks ago from lois. She delivered dixie to my home on easter sunday. I worked at the apache jct. Police departmeny animal control division for 8 yrs. I also had a whi/chi mix for 13 yrs. Everything was going fine. At the first time in the yard she commented that my fence needed to have some chicken wire around it so
Dixie couldnt get out. I agreed. So the second time lois took dixie out to the yard. Dixie always wore a leash. I was just coming down the stairs when lois dropped the leash and went right thru the fence.in the mean time she went in my house and took my adoption papers in a blue folder. I looked everywhere for dixie. I see she was found and now up for adoption. Now I see that dixie is up for adoption. This is wrong. I don;t no why, please help me 9102772 phone #
Why is this invalid

Read full review of Petfinder and 1 comment
Hide full review
1 comment
Add a comment
P
P
P L Hilliard
Granbury, US
Feb 23, 2021 11:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

Half these people are just bonafide nuts! Go to your pound, the classifieds, the pet store, but you’re asking for trouble from a lot of these whack jobs.

ComplaintsBoard
J
4:32 pm EDT

Petfinder pet available fraud bribes

Your so call foster homes and independent foster homes always have the small. Breed dogs like. Minis and others most wanted gone or if u get then to talk with u after a few emails call .. Wink wink if u pay a little more will make the adoption happen, if u have a certain breed age will contact u adoption fees. Will be. Adapted for special orders. Wink wink just between us... U not even giving a. About this happening instead honest people see your site as a shake down scam..

Read full review of Petfinder and 1 comment
Hide full review
1 comment
Add a comment
P
P
P L Hilliard
Granbury, US
Feb 22, 2021 11:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My experience EXACTLY!

ComplaintsBoard
C
1:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder employee

On September 22, 2018, we drove to Lucky Pets in Sterling Heights from Livonia Michigan to see a dog who was supposed to be there at noon. The dog arrived at 3:00.. We waited. The dog was great; the employee was the most unprofessional encounter I have ever had. Over text, she criticized me repeatedly for not giving my dog heartworm preventative medication when he has had an allergic reaction and the vet suggested that we not give him the medication. I can choose not to vaccinate my own children, but apparently not my dog. She even extended that criticism of rabies vaccines - which ALL of my pets have. I finally told her that if it made her feel better I would agree to give the new dog, Penny, heartworm medicine. Apparently, that was not sufficient. She continued to aggressively respond via text messaging until I told her that I felt we were arguing over text message and I have no interest in the situation becoming hostile. She called me today and actually yelled at me on the phone about the medication. (Her name is Marilyn and her phone number is [protected]). She accused me on the phone of spending all my money on drugs and alcohol instead of taking care of my pets. Not only is this professional unacceptable, but it is also insulting in so many ways. I have three cats and a dog - all in perfect health. It is insane to blatantly state that I choose drugs over my pets. I don't even drink! I wanted to adopt a pet that needed a home, as a companion for my dog. I can buy from a breeder. I was trying to do the best thing for both dogs. This woman has not only ruined that experience but has inspired me to take to social media to well my story - which I have NEVER done before. This woman should not be working with the public. I have blocked her number because she is STILL texting me rude texts. I have copies of all the texts if you would like to see them. Unfortunately, the drugs and alcohol accusation was over the phone.

Read full review of Petfinder
Hide full review
ComplaintsBoard
J
8:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder Adoption of pets on petfinder

We found a puppy named Polar on Petfinder sent in a request through Petfinder if puppy still available, they sent us an e-mail right away saying several applications on this puppy BUT to fill out application which we did ASAP it was back to them within 2 hours. This was in there e-mail ( Our group covers NC and surrounding states for adoption as long as we can find someone we know and trust in your area to assist us with the approval process.) Now we had already told them where we lived. The next day we received an email stating (I am so sorry but we do not have any contacts in your area to assist us with the process). These are there words why could they not tell us that to begin with. These rescues are out hand and need someone to governor them and regulate them further. I have complained to everyone I can, please someone tell me what to do or whom to talk too

Read full review of Petfinder
Hide full review
ComplaintsBoard
R
9:25 am EST

Petfinder Horrible

I'm very sorry, but I just have to write a bad review about this company. My wife and I decided to adopt a very cute kitten. Few days after everything was settled we received a message stating we cannot adopt the kitten. That woman (who sent us that message) was just playing with our feelings! I tried repeatedly to get in contact with someone from this company, but they were not interested in working with us. I have all the messages to prove how heartless that woman is. She told that our family is not good enough for adoption. That was not very kind! My wife is very upset, as she was very excited about the kitten.

Read full review of Petfinder and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sharonciard
, US
Apr 21, 2020 10:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree they play with your feelings. You are led to believe that these animals are available only to find out there are many applications on them or are adopted out. I told them if there are many applications I am sure one of those applicants is a fit. We get our hearts set on the pic and we are refused time after time. The rescuers never think you are good enough. They want to come to your house and tell you where to put the litter box. I wish they put more time into adopting or fostering children the way they do their animals.

ComplaintsBoard
T
4:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder Petfinder.com will not help me get into my account

I have called begged, pleaded email and cannot get help or and answer to why I cannot get into my account.
We have been active since 2001 and have never stopped.
We changed our name and do sanctuary help as well as rescue.
We are in good standing with the State of SC and the Secretary of state where you register and get approved.
Our 501 3 C and IT'S are fine and updated and filed every year.
We also file and update every year with South Carolina in September every year since they require this.
Does anybody know what else we can do.

There is something really wrong with this business if you can call it that

Read full review of Petfinder and 3 comments
Update by Tuckers Way Rescue and Sanctuary
Aug 27, 2015 4:08 pm EDT

Someone needs to take legal action against them.
I have dogs that needs homes The public needs to know we are here as a, rescue and sanctuary but Petfinder.com doesn't care

Hide full review
3 comments
Add a comment
D
D
diana marie shropshire
, US
Nov 17, 2022 10:07 pm EST

To help you out Go to chewy.com and chewy will register your info for any site related to pets. Not the owners just the pets.

D
D
de lerch
, US
Nov 17, 2022 9:21 pm EST

PS! I forgot... You can advertise on Face book. I just think you cannot write "for sale". adoption works for many and they message the fee.

D
D
de lerch
, US
Nov 17, 2022 9:19 pm EST

You might want to investigate this website adopts.com or this link below may be more helpful. It seems relatively new, I saw a video of the CEO who is still young and maybe not so jaded. And... Purina is VERY involved with adoption stuff. I buy my cats from Russia and they come with a sample of Purina food!

lianna.shepard@purina.nestle.com

https://help.adopets.com/en/

ComplaintsBoard
J
4:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder Ongoing Technical Difficulties

PetFinder hosts websites for individual animal shelters. I volunteer at one of them. For at least five motns, the shelter's website indicates that " PetFinder is having some technical issues. Not all of our adoptable animals are currently online."

I've contacted them twice and received only non-answers. They are a non-profit but need to hire some techies who know what they're doing. It's obvious the bunch they have is totally inept. They'd be better off starting over than trying to fix all the problems they have!

Use ADOPT-A-PET instead. They deserve the business - PetFInder certainly doesn't. They should be embarrassed.

Read full review of Petfinder
Hide full review
ComplaintsBoard
R
10:20 am EDT

Petfinder This website dangerously protects the seller (good or bad)

Purchased a puppy through this website, had a negative experience with the seller, posted a review, and was just notified by petfinder.com it has been deleted. Apparently I am only allowed to shared documented facts - no hint of personal opinion. What is the definition of a customer review? This website dangerously protects the seller (good or bad). Watch out!

Read full review of Petfinder
Hide full review
ComplaintsBoard
P
6:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Petfinder - Irrational

Looking for a rescue dog to give a good home, I e-mailed this Pregnant Dog and Rescue in Newfoundland, PA. Just to inquire and tell her that the puppy would be well taken care of. Well I guess because I have an elderly person in the household, this Cindy who e-mailed me back, had a big problem with that. She thought the dog would get stepped on. I told her...

Read full review of Petfinder and 31 comments
ComplaintsBoard
T
11:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder scam responses

I have received 3 response's that I know are scams. They want to adopt my dog for an adoption fee that I have not asked for. The people have all wanted to use a pet carrier service to come to my door and pick up the pet. They want to send me a cashiers check, even though I have told the them that the pet was free to a good home. All 3 want me to cash the check and pay their pet carrier, which they assure me the check will be more than enough, then (it's not clear what to do with the rest) I assume, send them the rest of the change.

Read full review of Petfinder
Hide full review
ComplaintsBoard
C
9:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petfinder Horrible business perspective

So I call this company about a dog found on petfinder and the person who is supposedly the "Director" did absolutely nothing to help me. I went out of my way to find out information necessary for an animal adoption and Ashley Clark, the Director of Daviess County Animal Control, handled the entire situation in a very poor manner. She disregarded emails, ignored calls, and lied to me many times about being able to adopt the dog. I am an honest person, who would love to adopt a dog that has no certain future, but apparently the fact that I lived out of state was an inconvenience to this lady. I hope that others have better luck when dealing with these people, but by the way she reacted, it wouldn't seem that she has good business ethic in general, so the outcome would likely be the same.

Read full review of Petfinder and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mary Jane 2
Owensboro, US
Apr 19, 2011 3:11 pm EDT

I also have had problems with Daviess County Animal Control and Ashley Clark. My suggestion is to write to the local newspaper here and they will publish your concerns under readers write. Here is the web address: www.messenger-inquirer.com go to opinion menu and then submit a letter.

Another avenue is to contact Ashley's boss the Daviess County Fiscal Court and their address is 212 St. Ann Street Owensboro, KY [protected]

They also do a call-in show on the local cable station. Here is the phone number [protected] or you can e-mail in your question to john.bryenton@kctcs.edu.

I hope you get your concerns addressed it is not right that you were lied to!

Petfinder Customer Reviews Overview

Petfinder is an online platform that serves as a searchable database for individuals looking to adopt pets. It aggregates listings from various shelters and rescue organizations, providing a wide range of animals including dogs, cats, and other pets. Users can filter searches by type, breed, size, gender, and location to find suitable pet matches. Petfinder also offers resources on pet care and adoption to assist prospective pet owners in making informed decisions. The service aims to facilitate the adoption process and promote the welfare of homeless animals.

Petfinder In-depth Review

In summary, Petfinder is a very helpful website for people looking to adopt pets. It is user-friendly and provides a lot of information and resources to make the adoption process easier and more transparent. Below is a detailed review based on specific aspects of the website.

Website Usability and Design

  1. Ease of Navigation: Website is simple to use. Menus and buttons are clear, making it easy to find what you need.
  2. Visual Appeal: The design is attractive with nice pictures of pets. It feels welcoming and warm.
  3. Mobile Responsiveness: The site works well on mobile devices, which is very convenient for users on-the-go.

Search Functionality

  1. Filter and Sort Options: Many filters available, like location, breed, and age, which help to find the right pet.
  2. Search Accuracy: Results match what you look for, making it reliable.
  3. Range of Search Criteria: Wide range of criteria helps to narrow down choices.

Pet Selection and Variety

  1. Types of Pets Available: Many types, not just dogs and cats, but also rabbits, birds, and more.
  2. Breed Diversity: Lots of breeds to choose from, which is great for finding the perfect pet.
  3. Availability of Rare or Special Needs Animals: Special needs pets are listed, which is good for people who want to give them a home.

Information and Resources

  1. Pet Profiles and Details: Profiles are detailed with information about the pet's personality and needs.
  2. Educational Content: The site has articles and advice on pet care, which is very helpful.
  3. Adoption Guides and Tips: Guides make the adoption process clearer and less daunting.

Adoption Process

  1. Clarity of the Process: The steps for adoption are explained well.
  2. Length of the Adoption Process: This can vary, but the site gives an idea of what to expect.
  3. Support and Guidance Provided: There is support available, which is reassuring for adopters.

User Reviews and Testimonials

  1. Success Stories: Many happy stories from people who found their pets through Petfinder.
  2. User Satisfaction: Generally, users seem satisfied with their experience.
  3. Post-Adoption Support Experiences: Some testimonials mention good support after adoption.

Costs and Fees

  1. Transparency of Adoption Fees: Fees are usually listed, so there are no surprises.
  2. Additional Costs: Some additional costs like shipping or vaccinations may not be clear upfront.

Customer Service and Support

  1. Responsiveness: Customer service seems responsive based on user reviews.
  2. Helpfulness: The support team is reported to be helpful.
  3. Availability: Contact methods and hours are provided, but availability may vary.

Community and Social Impact

  1. Collaboration with Shelters and Rescues: Petfinder works with many shelters, which is good for the community.
  2. Advocacy and Awareness Campaigns: They run campaigns to help pets, which shows they care.
  3. Impact on Pet Homelessness: The site helps reduce pet homelessness by making adoption easier.

Ethical Considerations

  1. Commitment to Animal Welfare: Petfinder seems committed to the welfare of animals.
  2. Policies on Responsible Adoption: They have policies to ensure pets go to good homes.
  3. Efforts to Combat Puppy Mills: They take steps to avoid supporting puppy mills, which is very important.

Additional Features and Services

  1. Pet Insurance Information: Information on pet insurance is available, which is useful for new pet owners.
  2. Training Resources: There are resources for training pets, which can help with new adoptions.
  3. Post-Adoption Services: Some post-adoption services are mentioned, which can be beneficial.

Overall Satisfaction and Recommendations

  1. Trustworthiness of the Platform: Petfinder is generally seen as a trustworthy site.
  2. Would Users Recommend Petfinder? Many users would recommend Petfinder to others looking to adopt.
  3. Overall Rating: The overall rating would be high, as it provides a valuable service to both pets and people looking to adopt.
How to file a complaint about Petfinder?

Here is a comprehensive guide on how to file a complaint against Petfinder on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Petfinder in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Petfinder.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Petfinder on ComplaintsBoard.com.

Frequently asked questions (FAQ) about Petfinder

Expand Collapse all
Is Petfinder a legitimate platform for finding pets to adopt?

Petfinder is a legitimate online platform that connects potential adopters with rescue organizations and shelters, facilitating pet adoption.

How does Petfinder work?

Petfinder allows users to search for pets available for adoption from shelters and rescue organizations across the United States, Canada, and Mexico by entering their location and desired pet criteria.

Are the pets listed on Petfinder from reputable sources?

Petfinder lists pets from shelters and rescue organizations, which are generally reputable sources for pet adoption. However, it's important to research the specific organization before adopting a pet.

What types of animals can be found on Petfinder?

Petfinder lists a variety of animals, including dogs, cats, rabbits, birds, and other small animals, as well as some farm animals and reptiles.

Is there a fee for using Petfinder?

Petfinder is free to use for potential adopters searching for pets, but individual shelters and rescue organizations may charge adoption fees.

How can I trust the information about the pets listed on Petfinder?

While Petfinder requires shelters and rescue organizations to provide accurate information, it's essential to contact the organization directly and ask any questions about the pet's history, health, and behavior.

What is Petfinder's role in the adoption process?

Petfinder serves as a platform to connect potential adopters with available pets, but the adoption process is managed directly by the shelters and rescue organizations.

Does Petfinder screen the shelters and rescue organizations listed on their platform?

Petfinder has certain requirements for shelters and rescue organizations to join their platform, but it's still important to research the specific organization before adopting a pet.

Can I adopt a pet directly through Petfinder?

Petfinder is not directly involved in the adoption process. Instead, users must contact the shelter or rescue organization to initiate the adoption.

How can I find reviews about a specific shelter or rescue organization on Petfinder?

Petfinder does not host reviews, but users can search for reviews on other platforms like Google or social media pages to learn more about a shelter or rescue organization.

Is it safe to adopt a pet through a shelter or rescue organization found on Petfinder?

Adopting a pet from a shelter or rescue organization found on Petfinder is generally safe, but it's important to research the organization, ask questions, and visit the pet in person before committing to adoption.

How does Petfinder ensure the welfare of the animals listed on their platform?

While Petfinder does not directly monitor the welfare of animals listed on their platform, they do require that participating shelters and rescue organizations follow certain guidelines to ensure the well-being of the animals.

Are there adoption fees for pets listed on Petfinder?

Adoption fees vary depending on the shelter or rescue organization and may cover costs such as vaccinations, spaying or neutering, and microchipping.

What information is provided about the pets listed on Petfinder?

Petfinder listings typically include information such as the pet's age, size, breed, gender, health status, and temperament, as well as any known behavioral or medical issues.

Can I search for pets with specific needs or requirements on Petfinder?

Yes, Petfinder allows users to filter their search by criteria such as breed, age, size, and special needs to find a pet that matches their preferences and lifestyle.

How do I contact a shelter or rescue organization through Petfinder?

Petfinder listings include contact information for the shelter or rescue organization, allowing users to reach out directly via phone or email.

How can I report a problem or concern about a shelter or rescue organization on Petfinder?

Users can report concerns about a shelter or rescue organization directly to Petfinder through their website's contact form.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Petfinder customer service

Website

www.petfinder.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Petfinder?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Petfinder Customer Service. Initial Petfinder complaints should be directed to their team directly. You can find contact details for Petfinder above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Petfinder. Discuss the issues you have had with Petfinder and work with their customer service team to find a resolution.