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1.7 285 Reviews

TruGreen Complaints Summary

53 Resolved
222 Unresolved
Our verdict: With TruGreen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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TruGreen reviews & complaints 285

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12:45 pm EDT
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TruGreen - charging for a service I didnt get

When I first started using there service the tech would come to the door and let me know he was there I on occasions would see him in the back yard doing his work and always knew he had been there . Recently Service has gone down hill the finale was the day I was looking out the window while making my coffee he walked to the edge of my pool and turned...

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TruGreen waste of monday

Scott (employee # 4942) came to my door wanting to sell me a TruGreen contract Aug 2013, said as a corner lot in a golf course community, he wanted my business. I paid for a whole year in advance. In addition to lawn care and reseeding, he threw in a year's worth of 'Tree & Shrub Service' for free and wrote on my Service Agreement "entire yard" in two places. Then the fun began. 1) Even though I paid in full in advance, I started receiving bills in the mail and had to call in to resolve. 2) Every time I have service it is a different person who doesn't know where my property lines are and I have to run outside to 'catch them' and walk them through it. One of them only treated half my plants and said my other plants were thought to be the neighbor's just because they were in a pine straw area. 3) I work from home, so I get to see them dragging their heavy hoses through my perennials and shrubs, against my ornamental trees; some apologize when they see me coming, others just stand there dumbfounded and actually respond that they just didn't want to have to move the truck! So LAZY. That one just took off, even after I suggested that he use my 30' wide driveway to drag the hose across instead oft through my plants, he just couldn't do it so he called into headquarters and then he left. 4) Did you think "entire landscape" meant all your trees and shrubs? Oh NO! Every time the worker gives me a new list of plants they DON'T treat (Nandina, Japanese Maples, to name a few) so it was never going to be my"entire landscape" like the salesperson wrote on my contract. 5) It was like talking to Bill Clinton about Monika Lewinsky; we were arguing about the definition of a shrub. All the things they skipped. Is that a shrub? Yes - then spray it! 6) It took 3 calls to their 1-866 phone number today to determine how many services I have left that I already paid for. After that, this is going to be CANCELLED. I kept all their receipts with the chemicals they SUPPOSEDLY put on my landscape (could be water for all I know). I'll buy them on the internet and invest in a sprayer. Job Done. 7) My lawn (just two years since full sod installation) is covered in Brown Patch (oh, yeah, we can treat for that for an extra $100 they say, but why didn't they suggest that back in May when it would have done some good?). 8) The TruGreen guys blame the irrigation and the mover guy's mowing height and blade sharpness. No one takes responsibility for all three parts (mowing, irrigation settings, chemicals) so they could actually be responsible for us having a green lawn. Why am I paying thousands but still not having green grass? Isn't that what it is all about TruGREEN?

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10:06 am EDT
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TruGreen killed my lawn

Trugreen that serviced my property in North Richland Hills let my lawn die, and did not stand behind their guarantee. I tried to get them to react to the dying lawn several times throughout this past 12 months. Each time given the excuse that I needed to wait till the following quarter of the season, and it would start coming back. They took care of it fine from April 2004 till summer of 2008, then service started changing. Slowly, under my protest, my lawn started deteriorating, till finally I gave up and cancelled
all their service, for my lawn and trees and shrubs after a decade of service at a budgeted $122 per month – my lawn is now awful. I have enclosed before and after shots.

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10:08 am EDT
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TruGreen bad communication and service

I live in Southlake Texas. Truegreen company has a horrible field service. I paid for the whole year upfront and specifically told them twice to contact me. They never did and I am even sure if they came in or not. Then I called the main number and express my concerns. They sent another novice who had no clue about lawn chemistry. I showed him my concern on some area and asked his expert opinion on how his company treats it. He told me he has no clue and will bring his manager this afternoon and he will call me before hand. I didn't receive any calls from anyone so I decided to call the main office. I got a hold of the CS rep and told him that I was very disappointed in your field service and that I would like to get refunded. She told me it will take about 2 weeks to do that. I asked them why and they said its the company policy. Then I had to call three times and remind them to get the refunds and finally got refund less than what I paid. I had to call again to get the remainder balance back today. Hopefully they will give to me.
I would not recommend anyone to use their service and especially don't pay upfront.

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quants
, US
Jun 20, 2013 11:03 am EDT

I usually subscribed lawn care service for whole year and prepaid the service fee for whole year. TruGreen Lawn Care hired new manager and he changed all the conditions without even talking to me. I am really disappointed with their work.

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7:31 am EDT
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TruGreen ripoff

As a former employee of this company I can tell you they do anything they can to rip you off. We was told to use less weed control than what the label says to use knowing it will not work. We ran out of weed control and our production manager told us to spray just water.They pressure people to pre pay then never show up to service the lawns.We was told we have there money they can wait. This is the worse company to hire.

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Brown Cloud
, US
Mar 17, 2014 12:41 pm EDT
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That is so good to know. Thank you for disclosing that information. We should always expose a company that has deceitful and unscrupulous practices.

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6:23 am EST

TruGreen unauthorized charges

We paid for the services of the company Tru Green Lawn for the whole year. Recently we received the bill from them, where they stated that we needed to pay more for their services. We started to call them, and finally they agreed and checked that we paid the whole sum. After that we decided to cancel all services, but these scammers refused and charged us without our notice and warning. Total ###. Avoid them and post comments.

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2:23 pm EDT
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TruGreen fraudulently charging for services not provided

We signed up the contract with the company for the front yard only. On the back yard we have fruit trees and bushes and we do not want any chemicals around them. It turned out, they measured the whole lot, including backyard. Now, backyard is fenced and locked, and they never enter it, but they charge for the full lot at every service. When I noticed the measurements on their report, I started calling their office. It turns out they do not have either phone or address or email for their office. They use messaging service that relays messages to them, so there is no way to talk to their office. I am calling them for a year now, every time the messaging service people promise that someone will get back to me in 24 hours. Guess what, in a year I did not receive any call back. I am now disputing their charges and trying to get money back, although I would greatly prefer to pay the appropriate amount and have my lawn taken care of honestly.

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12:06 am EST
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TruGreen worse company

Had service by the same branch for my old address Duluth ga 30097 for almost 10 years. But after I moved in Suwanee, the price change a lot, first year so high so I had to go to "scotts service". Last year is super good prices, so I came back. But this year is a joke. I called about Month of January to confirm the pricing, a girl told me she can keep the same price $37 and some cents as last year. So I agreed to stay. But about 2 weeks ago she called me ask me about my lawn service, I said we already agreed to have the same price? Then, she said Trugreen don't have the special this year...so I told her call me back tomorrow & I need to check with scotts 's pricing first. I gave her another chance next day, I told her the price & she cannot match it, so I said please cancel with my service from now on & she said o.k. Today 2/21/2013 scotts came first at 7:35am on receipt did the lawn service & put the "keep out" sign on the grass. Then, Trugreen's Harold w. Thompson truck#109089 did saw the sign but do the lawn service again at 9:57am also on receipt. He doesn't care what Scotts did might have too much weed killer & fertilzer to kill my yard. He wrote ;must call to cancel service! treatment not completed." on the back of the receipt. I really lost confident with Trugreen company now. I don't believe both of these workers will change word about pricing & treat my lawn like just want to get money? If my lawn have any problem or die, Trugreen will be 100% responsible & I won't pay for today's service because I already did cancel the service. My credit card company already notice on their system about what happened & promise to do something when I see any charges by Trugreen. After all kinds of phone call & e-mail, they all said as least will not charge any fee for that service. Today 2/25/2013 they did charge full amount on my credit card. If you post on their facebook page, first they will have a guy call alex said will contact with you by their manager. It never happen just try to show their good care on their page. If you post it second time, they delete your post in 1 minute! Trugreen is the worse company & customer service I ever seen in America...

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Jethro11
666 Johnson St, US
Mar 03, 2013 6:27 pm EST

Do what I did. Put a post about your problem on www.pissedconsumer.com That forces them to fix the problem for you.

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1:57 pm EST
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TruGreen cancel service and billed

We used TruGreen lawn service and cancelled by telephone due to total dissatisfaction and the outrageous application price (even though we thought we would give them a try). During the initial call to cancel our service, we were offered a 10 discount to continue service. At that time, it was declined and (Nick) was repeatedly advised by me that "Ill discuss that with my husband and will get back to you. If you DO NOT hear back from me, DO NOT continue service. Further, your price is considerably higher than your competitors and if we are paying Saks Fifth Avenue prices, we dont expect Wal-Mart results." That was in early September 2012. A lawn application was due at the end of September. I (nor my husband) ever contacted them back to reinstate our service with them and hired a new lawn care company. To my surprise, on October 3, 2012, there was a notice in our door that they applied a lawn application. I immediately called TruGreen and talked with a woman who clearly stated that she saw the note that (Nick) wrote and she would make sure that no bill will be sent for the application that day. Well, to my surprise, today I receive a past due notice for that service that should have never been done. I called and talked to (Ryan), who is not at the address who issued the past due notice since the phone calls bounce around to whomever is available, and he rudely advised after explaining my initial phone call to cancel, that "well, thats not what the notes say that Im reading and your responsible to pay the bill because it was NOT approved by our accounting department and you never cancelled." After further discussion, I requested to speak with his supervisor and was given his name...Drew Conlan, but he was not available at that time. I have looked at the many complaints about TruGreen and most are NOT very unfavorable with issues such as this in addition to others.

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10:30 am EDT

TruGreen misinformation & unfair refund policy

On 7/12/12 I requested a refund for the unused portion of my prepaid lawn care and tree & shrub care that was made to several credit cards with Trugreen (7980 Kentucky Dr. Florence KY [protected]). I told the agent I would prefer a check rather then a credit card reimbursement as one of the credit cards was in a ongoing court litigation. I was told a check could be issued in 2-4 weeks instead of multiple credit card refunds. The refund payment for the credit was not made by check as told but was in fact made in total to multiple creditors for one account. After inquiry from their corporate office for an explanation I was told that when a credit is requested it is paid to the last credit card used irregardless of the amount due to different creditors. Upon further inquiry I was told by their corporate office [protected]) that a check could not be legally issued and that it is their company policy to make all credit card refund transaction to the last credit card used irregardless of the number of credit cards or amount of the transactions that it was initially charged to. I find this policy not in accordance with the satisfaction of the parties that were initially charged. I also have now been told by one of their corporate office managers (Jack) that when a agent of their company tells them a refund will be made made by check that it must it then be reviewed by their financial department which then can deny a check without notification to the client and have no responsibility to report back such action to the client. So I question the legality of this entire process as It does not keep the consumer informed and favors one creditor over another.

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Jethro11
666 Johnson St, US
Sep 25, 2012 4:34 pm EDT

OK...So you pre-paid all your services to one company with SEVERAL credit cards?!?!And now 1 of the cards is in "ongoing litigation"?!?! I sounds to me like either you don't know how to manage your own finances, or you live beyond your means. or you're a scam artist. OR ALL THREE!

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12:01 pm EDT
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TruGreen lying about service

I have used them for the past few years and my lawn has a lot of weeds. I see them come up and put their yellow signs up, but the following week I still have weeds. I call them and I am told they will send someone out to look at it. When you call them back nobody knows who came out. They straight out lie. After more phone calls they promise to send someone out and you never get to see anybody. They come out and service you again and my lawns has 30% more weeds. They do not care about making you happy. They just want their money and they do not give you service.

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TruGreen will not return overpayment

I paid them twice in May due to their online payment system. Unable to reach them by phone for days. They put you on hold for 15 or 20 minutes then disconnect. They have two 800 numbers on website, one for.customers, the other for new service, which they answer immediately but cannot transfer you to customer service or to a local office. No email contact is given on website! I finally found a local phone number, cancelled my service and requested refund for overpayment. They said I would receive a check in about 7 days. Have never received. I called them back every week and was.told check was in the mail. Today, July 5th they tell me accounting hasn't issued check yet but promised to mail it THIS week. Nothing but a company of liars. Would not recommend to anyone!

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11:55 am EDT
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TruGreen fraud

Scam. I paid up front for 6 months of lawn service with a free shrub service included if I paid in full. My credit card was charged the full amount including the shrub service. They were to knock on the door. It did not happen. They have had my money for over a month and I cannot get it back. Did they do my yard? I don't know. All they did was leave me papers.
Don't do business with this company. It's a scam.

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alwayswatchingout
, US
Jun 19, 2012 2:45 pm EDT

I have had nothing but a horrible experience with this company, from customer service, returning phone calls, NOT, charged twice, and now a brown/ black grass that was at least pretty green before service. I have been lied to and returning calls to speak with a manager or the technician never happen...all the way up to corporate office. Don't use the trubrown service, you spend more, fixing the problems.

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8:25 pm EDT

TruGreen for the money I spent I feel pretty ripped off

The primary reason I started with Trugreen was to rid my lawn of weeds and have thick healthy grass. The specialist left notes in my door saying he sprayed weeds one time and that the crab grass would shortly die out...the rest of the applications he fertilized. I steadily watched my weeds grow larger throughout the year and crab grass never die.

THEN...I had some "spreader" type weed start in the front of my house in the grass...TruGreen people never took care of it so it spread onto some of my landscaping, at which time they called me and said that they could kill what was on my landscaping for an additional 65$ for landscaping treatment...even though it started in the grass that you were supposed to be treating for weeds in the first place!

So I call to complain again, and explain about all the weeds. The TruGreen employee says he wants to come get a better look so that he can understand what I am talking about. I told him to come buy sometime during the week after 4 p.m. and he says OK he will be there...Three days later I get a message on my phone saying that he doesn't think he can help me with my weed issue and he won't be stopping out...? Gee, thanks for not telling me that TruGreen cannot in fact, do lawn care. So I called back and cancelled all service with TruGreen.

For the money I spent I feel pretty ripped off. I will not recommend TruGreen to anyone in fact I would advise against it. If you search TruGreen in any search engine you will find out that there are tons of customers that are extremely unhappy with their service. To make things worse there sales people still call me regularly to try and sell me service. It drives me crazy, why wouldn't a manager stop by...see why I am so unhappy...fix it? Instead of letting me remain pissed off and telling the whole world (potential customers) that there company really, really, sucks.

It's too bad they just don't get it. Buyer beware.

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TruGreen if you're thinking about working here or working here read!!!

This company NOT only lies to the customers, but they also lie TO and ABOUT their employees to cover their own illegal actions towards both the consumer and the employee. I used to work there, and they treat everyone like they're slaves! If you want to keep your sanity by all means STAY AWAY FROM THIS COMPANY FOR EMPLOYMENT OR SERVICES. They're surely not thinking about you, while they're loading their pockets. In fact, you the consumer or employee are on the very last portion of their priorities.

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Samkruthi
, IN
Apr 27, 2012 10:13 pm EDT

Most n Professional Company in the world, they don't pay u during notice period, and each month before giving salary they terminate 1 person (among the the 25 member company) and wont even ay him for that month.

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TruGreen illegal business practices

April 5 2012

In March 2012 I called TruGreen Chemlawn and spoke to a customer service representative regarding non-contractual service they applied and automatically deducted from my bank. I was scammed in a similar fashion last year and ended up paying for the entire year. The had my account number and the sky was the limit. This time it was the final straw. I filed a complaint with the BBB and was called by the local manager who apologized and said that my $37 would be refunded to me. It's been 2 months and I'm still waiting. However, I have received 2 calls back since then. My son told me that they called and said that they had a verbal contract with me. I received another call last night with no message. I called the number on my caller id and of course it was their countrywide number and they couldn't tell me who had called and from where. I left my name and number and am still waiting for a call back from my “local office” whose number isn't available to me. I am a disabled widow living on a limited income and I will take this to the Supreme Court if I must and then it will be $37.00 plus legal costs.

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9:17 am EDT
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TruGreen clueless salesman

I can say that TruGreen did help my lawn at one point but within 3-4 months of treatment the grass eventually looked like a patches of light and dark green grass. Unfortunately I allowed the salesman to convince me to use a grass blend. (wrong decision) When I complained about the way the grass looked I was told that they no longer used grass blend and that the only way to possibly fix the problem would be to aerate and seed for the next 2 years.I eventually cancelled their service but was offered a percentage off to fix the problem that I think occurred after the seeding.I must say that the workers were helpful in explaining what they were doing when applying any lawn application. Eventually I cancelled the service because the grass did not seem to improve after further treatment. Please do your research.

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dave vogel
Norfolk, US
Jul 22, 2013 7:20 pm EDT

before trugreen showed up, the lawn was fine... now i have patches of dead and what looks like eel grass... i swear they are purposely mixing bad things in they're applications in effort to coax you to keep them on your payroll...

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7:01 am EDT
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TruGreen employee

I have worked for TruGreen off and on for roughly 2 years. I want to apologize to everyone who have had a bad experience. There are a select few employees at TruGreen that honestly do care for the customers. I am one of them. I am about to put in my resignation due to the fact that my upper management will not allow me to provide the care that my customers need. I am a salesperson, and have treated the lawns as well. In the past (selling) we were given a set of a few neighborhoods to knock doors and market etc. Now upper management is providing us with specific neighborhoods that include roughly 80 homes or less to knock. We arrive at our neighborhood at approx 1200 hrs and leave the neighborhood between 8 and 8:30. It takes the average rep approx 2 hrs to knock and market an 80 house neighborhood. Do the math. They make us re knock every single house over and over again until it is time for us to come in. Their excuse for this stradegy is "properly penetrating a neighborhood". I think it is pure HARRASSMENT! When we are inside calling cancelled customers, we are given 50 sheets of calling material. If no one answers the sales call, it will take roughly 1 hour to call through it. We are to keep calling and recycling through the material over and over again until we get a "YES" or a "F*** YOU!" I am sorry to all the customers and potential customers that I have offended in the past, I was just following orders. They make it almost impossible for me to stick to my promises. The truth is, they make us lie to customers. I refuse to lie to my customers about anything! It is wrong and I have more integrity than that. If your caught being "honest" to a customer, you will get a toungue lashing, or a write up, or worse.

Just FYI, if anyone who reads this is a TruGreen customer, or a potential customer beware. Salesman will confuse you, and feed you lies to purchase the product. Do the products work? Absolutley! Some of the best lawns I have ever seen have been TruGreen lawns. If you ever try to cancel, good luck. Even after you cancel your service, they will still treat your lawn one last time and bill you. If you are angry and decide not to pay it, they will send you to fake collections, and call you about 100 times in the first week. Then several months later, you will be bombarded with harrassing sales calls begging you back. There are no contracts in this business, in Georgia anyway. If you dont pay your bill, dont worry it will not affect your credit due to the fact that we dont have your social security number, you will just be hounded for the money for years to come. So if you cancel your service, change your #, trust me.

All in all, TruGreen does not care about your satisfaction, only the green in your wallet. Keep in mind when shopping for this kind of product, there might be a better provider for you to start a relationship with. I am leaving TruGreen this week, and I will never work for a ServiceMaster company as long as I live.

Now, on to the lawn care side. I will tell you this, your yard is an eco system, results may vary. The problem is not that the product does not work. It is the applicator. The so called lawn specialists are not really specialists at all. with the exception of few. They are given an extremely high goal to hit every day, or they will be punished to work on saturday, or their paycheck will be affected. They cannot spend the time necessary to treat your yard properly. They just hope that over time your yard will improve, then it looks like the job was done right. When a customer signs up for a full program of treatments, they are told that "TruGreen offers a 100% guarantee, and we will visit your lawn as often as necessary to make any adjustments to your yard". This is true to an extent, but a hassel. For example, one of my customers would call for a service call. I would say no problem, we will be out within 48 hours to re treat every blade of grass you have for free. I go to turn in the service call and some make it and some dont. If you have been treated, and you dont see results within14 days, you will not get a service call. On the 15 day you can, if you are lucky. If your service call is within a week of your next scheduled service, you will not get a service call. Although, most of the lawns that my territory maintains do look good, but upper managment will not help you if your yard looks like crap. Again I apologize for this. Do your RESEARCH!

I hope I have helped a few people save some money, I feel better now that I got this out there. BUYER, and SEEKING EMPLOYMENT beware.

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john1102
Manchester, US
Jul 11, 2013 1:36 am EDT

I work for Trugreen. Customer Service is so awful, not due to the Customer Service Reps themselves, we are only allowed to empathize with the customers. Regional customer service management, for example "Erin B", has her Customer Service Reps rush customers off the phone and pass the issue on, as long as the customer service rep doesn't go over 3 minutes and 45 seconds on a call, is polite and shows empathy towards the complaining customer, then that OK with her. Each CSR is timed on everything, how long each call is, time between calls, time on hold, etc, and these accumulate to a report card. The numbers are averages and the goals that she wants her CSRs to meet are almost impossible, almost worthy of a labor board investigation. In order to actually help a customer, a CSR has to resolve the issue on the call and they only have about 4 minutes max to do it. Once that call ends, another call comes in immediately so now you have to stop working on the prior customers issue. All day, call after call for 8 hours. If Manager's like Erin B, allowed her CSRs time to resolve the customers issue then we would, but we simply cannot. If a customer has an issue and is okay working through the problem on the phone with the CSR for 10 minutes then that is perfect, the customers issue is resolved; however, if we did this, we'd be canned very quickly. So, please don't blame anything on the CSRs, they want to keep their jobs and are instructed to do the bare minimum and get the customer off the phone. The blame should be on the customer service managers, such as Erin Billion, who only care about how their employee's statistics are, the better all her subordinate's numbers are, the better she looks to her boss. This is why customer service is so awful, if we help resolve a customer's issue we jeopardize our job; by doing the bare minimum and rushing the customer off the phone after around 4 minutes, then we don't have to worry about our jobs. It sounds odd but this is actually the way it is. So, despite the extremely poor service from the techs, the harassing sales people, etc, the Customer Service Reps are not to be blamed; they are only doing what they are told. We have the ability to resolve 100% of every customer's issues and we could resolve them all on each call, but manager's like Erin B don't care about the customers, so all the customers suffer. To put it in perspective, this customer service manager has around 40 customer service reps under her, so if you're a customer calling in then you will most likely get a CSR of hers, but unfortunately they cannot help you. Do yourselves a favor and cancel you're accounts, trugreen is a scam.

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Hider
Austin, US
May 20, 2012 1:59 am EDT

I agree as well. He is right on. TruGreen does provide good products that do make most lawns look great. However, the sales expectations are terrible and due to high complaints or low sales the sales reps will say almost anything to get you into the service. I hear a rep say we will send a truck out 5 times a week if we need to; WHICH IS A FALSE PROMISE. Free service calls are true but many times they wont call. And once they have your information, good luck getting it off their calling list. People have called in saying they keep getting sales calls asking for their DECEASED spouse or loved one(sometimes over 10 years!). It makes me sick and i am leaving this company

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9:50 pm EST

TruGreen they will cheat you

I had originally signed up for TrueGreen service because I honestly do not have time to cut my lawn during the summer. It is the busy season for my line of work. After a few months of service I decide that I will not sign up for next year but would finish this year out.

The prices were too high and the results were less than expected. I get better service from my neighbor who for a small price will trim my lawn. Everything was fine until I received a bill the following summer!

I never signed up for the next year! I never even noticed the trim! Why would I pay for a service I never requested? I called to figure out this unwanted charge. Customer Service told me that the service continues every year until cancelled by customer! They are allowed to charge you even though you never asked them to trim your lawn!

What a complete rip off! This should be an illegal practice! I have not paid the bill because I did not ask them to perform it! They are now threatening me until I pay. Is there anyway I can fight this? TrueGreen is only there for your green wallet!

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7:58 pm EST

TruGreen scam

I recieved a letter from this company inquiring as to why I canceled my lawn service. I responded with a very detailed letter and was not even given the courtesy of a response. I am hoping that if I put forth the effort to put this on the internet for others to see that maybe someone will decide it is worth their time and effort to respond. One day a salesman John Hutton came to my door from your company asking to treat my trees and shrubs.I have a lot of htem, so we walked out into hte yard and looked at all of htem, and he said he could treat them for $39. That was a great price so I signed up for it and he said he would send someone out hte next week to do the job. All went accordingly and a guy shows up at my door and says he is there to do the job, but that he would not do all the trees for that 39 dollars. I said that was the salesman's price not mine. So i called the salesman who had assured me that he would always be there to help me and I could have his cell number to call anytime. I told john what was going on and he siad he would talk to his supervisor and get back to me. In the mean time I asked hte service tech if he could at least treat my two big trees that were not looking too healthy. He did and left a bill for the 39 dollars. I never heard from John again and called the local office to inquire as to the status a couple of weeks later. The lady said she would look into it and give me a call. She never did as well so some time later I called again and hte lady said she woudl send someone out on Monday to finish the job. No one ever came. I called the national number in TN and the lady was very sympathetic and said she would contact hte local office again sometime later, because now it is about the principle of the thing and happened to get a guy named Jesse, who listened to my story and said he did not work in that office but that he would, as he was filling in for someone else, come adn take a look. Surprise surprise, he shows up an hour later adn I tell him teh story again and he says that the tech should have never refused to treat all hte trees as that was not his call and that he would personally see that the guy came out and finished the job on Monday. Low and behold hte guy comes and does the rest of the treatment, but later I find that he has left me another bill. I had already paid hte first one, which I see was a big mistake on my part. So I call and get the TN office and she agrees that is is an error and says she will fix it. Then I get anohter bill and it is not fixed, so i call and want to speak to the local office and they tell me that I cannot talk to them, everything must come through them. After more attempts, I do get to the local office and the lady says she will issue the credit and do I want to cancel teh service. I am pretty hot by now so I said yes and she says she will send me a check, since I had prepaid the entire year service for the lawn. I asked her when I could expect it and she said 5 to 7 days. Two weeks go by and no check so I call again and she again says she will process it and it will be 5-7 more days. So i ask for her sueprvisor and she says there is no one in at this time and it will be after 5 before one arrives. I said fine, have her call me. She never calls. I call back hte next day and ask to talk to the sup that was supposed to call me back. I do not remember her name and she was there and I asked why she did not call me back and she said she was supposed to issue a refund and since it was taken care of she did not feel a call was warrented. I asked her since the check was supposed to take 5-7 days to process does that mean the original one was never processed and I was lied to about it the first time and she says yes. I cannot tell you how many hours I spent on the phone with so many people, telling and retelling the story to that point, which got longer and longer, and alonger. I was frustrated to tears, never finding anyone who seemed competent to do their job, from service to billing and customer service. I am amazed that you are in business. Which is a shame because my lawn was looking good. If i do not hear from you I will then know that this goes all the way to the top. I would not have written this letter as I was resigned to let it go after getting my check until I got my letter from you asking why I wanted to cancel my service and how to get me back as a customer. That would take a lot of nerve if it was not just a mass mailing form letter. It did give me your name and position to vent the reason too. So here you are it is all in your hands from here. In all the businesses I have worked at there are problems, and you cannot fix problems you do not know about. Now you know, ball is in your court. This is the worst customer experience of my life. There was no place where the buck stopped.

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ToyToy
, US
Sep 04, 2015 4:34 pm EDT

Sales person came by and said he can improve my lawn. My lawn was pretty nice but I have been slacking on the last couple of seasons and put my weed and feed on a little late. So, I said yes to 4 treatments for 100.00 dollars. I should have known something was wrong when he said he could only take cash. My lawn is half dead and weeds are still present. My sod is three years new. so this stinks. I've called Aug 5, 17, 21, 28 and Sept 5, 2015 and I was told today that my call to the rep was escalated to a manager two times and today will be escataled to a general manager and that no one has attempted to call and the note has never been updated and she does not know why.

They are giving me the run around and my grass is still dead.

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yam802
Chattanooga, US
May 10, 2011 4:38 am EDT

I am a former employee of TRUGREEN so please read about my personal experience on how they work. Trugreen is ran by a company named service master. With service master its all about sales and not customer satisfaction . They send the techs out with a high number they have to hit leaving them to do a poor quality treatment just to hit their goal. Some techs do what they call " GHOST TREATMENT " . Thats where they claim to treat the yard leaving the customer a bill and no service. Thats easy for them to do since most people aren't home when they claimed to do the work. I was even instructed to treat a yard where the house had been foreclosed on just to have some revenue for the day. What they would do is bill the previous home owner and turn them into collections if they didn't pay.! Many people cancel the service and when speaking to the sales team are assured no more treatments will be done. Now trugreen will send a tech out the next month and spray again, leaving a bill and turning you into collections if you don't pay reguardless of the cancellation . We also were told to spray in heavy rain and windy days. That is B.S. cause the treatment wont work ! Its all about them being able to bill someone and thats it ! If you want lawn service thats great but just be careful on who you choose and make sure to be home so you can make sure the treatment was actually applied !

TruGreen Customer Reviews Overview

TruGreen is a leading provider of lawn care services in the United States. The company has received numerous positive reviews from satisfied customers. TruGreen's lawn care experts are highly trained and knowledgeable, and they use the latest technology and techniques to ensure that customers' lawns are healthy and beautiful.

Customers have praised TruGreen for its excellent customer service, professionalism, and attention to detail. The company's lawn care experts are friendly and courteous, and they take the time to explain the services they are providing and answer any questions customers may have.

TruGreen's lawn care services are also highly effective. Customers have reported significant improvements in the health and appearance of their lawns after using TruGreen's services. The company uses a variety of treatments and techniques to address common lawn problems such as weeds, pests, and diseases.

In addition to its lawn care services, TruGreen also offers tree and shrub care services. Customers have praised the company for its expertise in this area, as well as its ability to identify and address issues with trees and shrubs.

Overall, TruGreen has received overwhelmingly positive reviews from customers. The company's commitment to customer service, professionalism, and effective lawn care services has earned it a reputation as one of the top lawn care providers in the United States.

TruGreen In-depth Review

Overview: TruGreen is a leading provider of lawn care and maintenance services in the industry. With a rich company history and background, TruGreen has established itself as a trusted name in the field.

Service Offerings: TruGreen offers a comprehensive range of services to cater to all lawn care needs. From basic lawn care and maintenance programs to specialized services like tree and shrub care and pest control, TruGreen has a solution for every customer.

Pricing and Packages: TruGreen provides transparent pricing structures, ensuring customers know exactly what they are paying for. With different packages and plans available, customers can choose the one that best fits their needs and budget, without any hidden fees.

Customer Experience: TruGreen prioritizes customer satisfaction by offering easy appointment scheduling and availability. Their customer service team is known for their responsiveness and professionalism, ensuring a smooth and hassle-free experience for customers.

Quality of Work: TruGreen's lawn care and maintenance services are of the highest quality. Their treatments are effective, delivering impressive results. TruGreen also takes pride in using environmentally friendly practices and products, ensuring the health and sustainability of lawns.

Expertise and Certifications: TruGreen's technicians are highly qualified and certified in their field. The company invests in ongoing training and education programs for its employees, ensuring they stay up-to-date with the latest lawn care techniques and solutions.

Customer Reviews and Testimonials: TruGreen has received positive feedback from numerous satisfied customers. With an overall high rating, customers appreciate the quality of service and professionalism provided by TruGreen. Common themes include the effectiveness of treatments and the expertise of the technicians.

Environmental Responsibility: TruGreen is committed to environmentally responsible practices. They use organic and eco-friendly products, and actively work towards conserving water and reducing waste, ensuring a greener and healthier environment.

Warranty and Guarantee: TruGreen offers warranties and guarantees to provide peace of mind to customers. The coverage and duration of the warranty are clearly outlined, and the process for filing a claim or requesting a refund is straightforward.

Online Resources and Education: TruGreen provides valuable educational resources and tips on their website. Customers can access blog articles, videos, and guides related to lawn care and maintenance, enhancing their knowledge and understanding of the subject.

Comparison to Competitors: TruGreen stands out from its competitors with its comprehensive services, transparent pricing, and exceptional customer experience. While every company has its strengths and weaknesses, TruGreen consistently delivers high-quality service and customer satisfaction.

Overall Recommendation: TruGreen is highly recommended for those seeking top-notch lawn care and maintenance services. With their expertise, commitment to the environment, and positive customer reviews, TruGreen is a reliable choice for all lawn care needs.

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TruGreen contacts

Phone numbers

+1 (800) 464-0171 +1 (800) 458-4186 More phone numbers

Website

www.trugreen.com

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