Complaint Rating:

Company information:
922 sixth street apt 2
United States
Phone: 651 7558847

When I first ordered Internet. I was told there was only 1.+ meg available at my address. Upon completion 5 megs was available. The LYING offer part is where 5 MEGS is available right after you get 1.+ installed. So now I called and got it switched to 5.+ megs but now I see an offer for even HIGHER speeds.

Billing came. Now I was told it was about 60 a month. The bill said 125+. It gets even more tricky. The sells rep tells me they charge me 1 month ahead and that the real payment was 75$ but this is weird cause why does the paper say 125+? And what if I pay 75$ and next month is still I owed -125+. Next I am wondering how the next bill will be since they charge me 1 month ahead does that mean that the next bill is 0 or PRO rated in weird ways? Next issue is MODEM. They said I get to keep my modem but now they send me a NEW ONE and I am still being charged for my old one till they get it back.

I am all confused and well pretty disappointed QWEST runs their business this way. If I had so much money and didn't mind being misinformed or trickly billed I wouldn't be PO'd but I am jsut a single father raising 6 kids and this really sucks.