I started the refinace of my house with Tri-Emerald Financial in June of 2012, I was asked to sumit two years of 1040 tax returns, W-2, insurance for this house, mortagage papers for my primary residence, and two months of banks statements, allow for credit scores, and payroll stubs for both my wife and myself. Both my wife and my credit rating were impeccable and in the 800's. I was again asked to submit forms in July, August, and September. By this time after dozens of emails and phone calls, I was totally frustrated with the whole system and just let it go. I was later contacted by the supposed senior manager George Nyugen who said the previous representative was not doing his job and that is why he was taking over and would see this through to the end. Again I was asked to submit bank statments, W-2 forms, payroll stubs and mortgage statements, etc., etc. for the house I was refinancing and my primary residence. So September, October, and November statments were all sent, but now they needed a new appraisal since the previous had expired. I informed them that because they were at fault in expediting the loan, that I would not pay for a new appraisal. They agreed to pay for it, so I waited, and waited. Unfortunately, I was just laid off from my company after 3 1/2 years of working there. However, we finally signed the papers the 20th of December, but the pay off was not done and on January 3rd, 2013 I was called by Randy Van Orden, another sales manager and informed me that because I was no longer working, my loan would not be funded, even though the mortgage would be less than what I am paying now.
I would definitely stay away from this company. They procrastinate, lie, demand an exorbadent amount of information and never perform in any timely manner. This loan should have been processed in two months at the most. I have bought and sold houses and refinanced them numerous times and have never found a company so derelict in their performance.
Dr. John C. Rodriguez