- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Replied
change of date for ticket
I am send many emails have 3 days, i try contact with latam arlines, and american arlines, but infortunately i need contact with travelgenio. Had information not have flight in date 13/10 but no want back my money or change my ticket, very bad customer, never more bought ticket, hotel, in travel genio, i need of help urgent,
Code 49ckcy
The complaint has been investigated and resolved to the customer's satisfaction.
Our team sent you an email some days ago informing you of the situation of your booking and refund.
Best regards.
Replied
airline tickets
Booked return ticket from New Zealand to Moscow. After airline cancel on of my flights and I confirmed replacement they didn't send conformation for two month and when they did it was not suitable. They refused to honor original itinerary and accept their fault that dates I picked wasn't available because they delayed it for two month. Customer service rep. hung up the phone on me, when I asked if they willing to take responsibility for two month delay and now I have to pay $300 extra to get a dates I want.
Truly horrible experience. They also wouldn't transfer to supervisor.
I talked to your customer support service yesterday for almost 45 min with no result and she hung up on me. She never answer my question about why was there two month delay in confirming my flights. On two occasions before that when I talkd to your customer service I've been told that person who deals with China Eastern airline changes is too busy with other requests and I need to wait for my turn. Only when I almost cried on the phone explaining that I'm trying to flying for my father 70th birthday I got a reply. I don't think that your customer service will support me. Surely they didn't for two month now. I can give you my reservation number here and lets see if public domain will facilitate you honoring to your mistakes. Res. number: MMP5HC I really want to fly from Russia on 15 or 16 of December as I confirmed previously and purchased the ticket for. I don't mind if I fly with different airline.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
travelgenio do not respond to refund and credits for flights
Very bad experience with Travelgenio... I had to cancel my trip and Travelgenio tried to tell me I couldn't get my money back or a credit, I rang Virgin airlines direct who the flight was with and they advised me that I could get a credit or refund on my flight. Travelgenio said that they would give me a credit. I have been trying to use my credit within...
Read full review of Travelgenio and 7 commentsdoes not give refunds
Booked a flight with this company, then need to change it. However each time I called the call centre they cut me off. I had to make the changes to my flights before midnight in Australia. As a result of speaking to 3 different call centre agents each time getting cut off I missed the midnight cut off. Now they wont let me get a credit back, and I even asked to speak to the supervisor which they would not do. Total SCAM.
incorrect price
I purchased 2 tickets to fly from Istanbul to Skopje from travel2be website on June 12th. The flight is for August 12 at 7 am. The advertised amount on the website for two tickets is 268.34 EUR, however my credit card was charged an additional 65 EUR fee on top of the advertised flight tickets .I have attached a screenshot showing the final amount on the website, you can see above the credit card information request and below is the total amount advertised for this flight. I have contacted travel2be, and their customer service is not being helpful. They are giving short answers. I have also attached the correspondence. I would like to have the 65 EUR credited back to my account. This is basically a scam. Online travel agencies should charge for what they advertise, and not for some additional fee after you give them your credit card information.
I bought ticket with insurance and I broke my leg, i have dr reports everything and I applied several times to get my money back. 18 months later I still didn't get my money.
Purchased a ticket via travelgenio. Booking ID number : [protected]. This ticket was for 3people and the airline canceled the one way flight to Senegal. I requested for reimbursement but no word yet. I have contacted the airline but they need a refund application number from agent in order to help make the refund.
Kindly help.
I bought a plane ticket to Thailand in August 2019. Due to covid 19, the trip was cancelled before departure. I have not yet received a refund of my flight ticket. When will it happen?
My reservation [protected] was canceled back in December 2022, and I still have no received my refund for my flight being canceled. Can I please get a confirmation by either email at gcy0@cdc.gov or my cell phone number at [protected] and please let me know when will I be receiving my refund.
Thank you
Respectfully
Angel Aviles
reservation SP5VSX
Thai Airways inform us that they have refund the canceled tickets on 30 th November and 8th December But till dat we have not received our money
We have cancelled the Air India flight but have not received the refund( booking ID [protected]) cancellation ID is K8FWHB. Please take necessary steps otherwise we will have to go to consumer court.
Regards,
Naresh
[protected]
My receipt shows charges for choosing my seats, but then I had to pay again with TAP? I cannot get in touch with anyone who can explain why I am paying twice for the same service. Would love someone to contact me.
ref [protected]
I want to change my flight, but the button has no respond.
I tried in my laptop, my phone, my computer, no work. I even changed three different browser, no work.
there is no contact. please email me or call me Jocelyneajib@hotmail.com
I am enquiring as to why Emirates Airlines had no record of my payment of 16751 pesos for allocated seating. I therefore was not able to travel on any of the four pre-assigned seats that I had paid your agency for. (Refer attachments)
Gordon Wilkins
I booked a round ticket with travelgenio and want to change the flight for urgent family matters. Couldn’t find any contact number! I wrote 10 emails but I kept receiving the same message asking me to fill the request via a link which didn’t work at alll! This is a scam company?
About Travelgenio
One of the key features of Travelgenio is its extensive network of airlines and travel partners. The company works with over 500 airlines and more than 300,000 hotels worldwide, giving customers access to a vast selection of travel options. This means that travelers can find the best deals on flights and hotels, and can easily compare prices and options to find the perfect travel itinerary.
Another advantage of using Travelgenio is its commitment to customer service. The company has a team of experienced travel professionals who are available 24/7 to assist customers with any questions or concerns they may have. Whether it's help with booking a flight or hotel, or assistance with changing a reservation, Travelgenio's customer service team is always ready to help.
In addition to its extensive travel services, Travelgenio also offers a range of tools and resources to help travelers plan their trips. The company's website features a variety of travel guides and destination information, as well as a blog with travel tips and advice. Customers can also sign up for Travelgenio's newsletter to receive exclusive travel deals and promotions.
Overall, Travelgenio is a reliable and trustworthy online travel agency that offers a wide range of travel services to customers worldwide. With its extensive network of airlines and travel partners, commitment to customer service, and helpful resources, Travelgenio is a great choice for anyone looking to book a trip.
Travelgenio Customer Reviews Overview
One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.
In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.
Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.
Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.
Overview of Travelgenio complaint handling
-
Travelgenio contacts
-
Travelgenio phone numbers+34 911 160 765+34 911 160 765Click up if you have successfully reached Travelgenio by calling +34 911 160 765 phone number 168 168 users reported that they have successfully reached Travelgenio by calling +34 911 160 765 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +34 911 160 765 phone number 225 225 users reported that they have UNsuccessfully reached Travelgenio by calling +34 911 160 765 phone numberSpain & International+1 (646) 568-7507+1 (646) 568-7507Click up if you have successfully reached Travelgenio by calling +1 (646) 568-7507 phone number 0 0 users reported that they have successfully reached Travelgenio by calling +1 (646) 568-7507 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +1 (646) 568-7507 phone number 0 0 users reported that they have UNsuccessfully reached Travelgenio by calling +1 (646) 568-7507 phone numberUnited States+1 (613) 699-1162+1 (613) 699-1162Click up if you have successfully reached Travelgenio by calling +1 (613) 699-1162 phone number 0 0 users reported that they have successfully reached Travelgenio by calling +1 (613) 699-1162 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +1 (613) 699-1162 phone number 0 0 users reported that they have UNsuccessfully reached Travelgenio by calling +1 (613) 699-1162 phone numberCanada+44 870 099 0971+44 870 099 0971Click up if you have successfully reached Travelgenio by calling +44 870 099 0971 phone number 29 29 users reported that they have successfully reached Travelgenio by calling +44 870 099 0971 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +44 870 099 0971 phone number 72 72 users reported that they have UNsuccessfully reached Travelgenio by calling +44 870 099 0971 phone numberUnited Kingdom+353 818 274 072+353 818 274 072Click up if you have successfully reached Travelgenio by calling +353 818 274 072 phone number 10 10 users reported that they have successfully reached Travelgenio by calling +353 818 274 072 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +353 818 274 072 phone number 13 13 users reported that they have UNsuccessfully reached Travelgenio by calling +353 818 274 072 phone numberIreland+61 388 205 378+61 388 205 378Click up if you have successfully reached Travelgenio by calling +61 388 205 378 phone number 11 11 users reported that they have successfully reached Travelgenio by calling +61 388 205 378 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +61 388 205 378 phone number 25 25 users reported that they have UNsuccessfully reached Travelgenio by calling +61 388 205 378 phone numberAustralia+64 99 853 516+64 99 853 516Click up if you have successfully reached Travelgenio by calling +64 99 853 516 phone number 7 7 users reported that they have successfully reached Travelgenio by calling +64 99 853 516 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +64 99 853 516 phone number 14 14 users reported that they have UNsuccessfully reached Travelgenio by calling +64 99 853 516 phone numberNew Zealand+43 123 046 1113+43 123 046 1113Click up if you have successfully reached Travelgenio by calling +43 123 046 1113 phone number 9 9 users reported that they have successfully reached Travelgenio by calling +43 123 046 1113 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +43 123 046 1113 phone number 11 11 users reported that they have UNsuccessfully reached Travelgenio by calling +43 123 046 1113 phone numberAustria+32 70 354 719+32 70 354 719Click up if you have successfully reached Travelgenio by calling +32 70 354 719 phone number 7 7 users reported that they have successfully reached Travelgenio by calling +32 70 354 719 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +32 70 354 719 phone number 7 7 users reported that they have UNsuccessfully reached Travelgenio by calling +32 70 354 719 phone numberBelgium+45 78 791 031+45 78 791 031Click up if you have successfully reached Travelgenio by calling +45 78 791 031 phone number 3 3 users reported that they have successfully reached Travelgenio by calling +45 78 791 031 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +45 78 791 031 phone number 10 10 users reported that they have UNsuccessfully reached Travelgenio by calling +45 78 791 031 phone numberDenmark+358 20 020 302+358 20 020 302Click up if you have successfully reached Travelgenio by calling +358 20 020 302 phone number 3 3 users reported that they have successfully reached Travelgenio by calling +358 20 020 302 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +358 20 020 302 phone number 12 12 users reported that they have UNsuccessfully reached Travelgenio by calling +358 20 020 302 phone numberFinland+33 821 610 761+33 821 610 761Click up if you have successfully reached Travelgenio by calling +33 821 610 761 phone number 8 8 users reported that they have successfully reached Travelgenio by calling +33 821 610 761 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +33 821 610 761 phone number 14 14 users reported that they have UNsuccessfully reached Travelgenio by calling +33 821 610 761 phone numberFrance+49 699 675 9148+49 699 675 9148Click up if you have successfully reached Travelgenio by calling +49 699 675 9148 phone number 8 8 users reported that they have successfully reached Travelgenio by calling +49 699 675 9148 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +49 699 675 9148 phone number 21 21 users reported that they have UNsuccessfully reached Travelgenio by calling +49 699 675 9148 phone numberGermany+30 211 198 3786+30 211 198 3786Click up if you have successfully reached Travelgenio by calling +30 211 198 3786 phone number 11 11 users reported that they have successfully reached Travelgenio by calling +30 211 198 3786 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +30 211 198 3786 phone number 8 8 users reported that they have UNsuccessfully reached Travelgenio by calling +30 211 198 3786 phone number16%Confidence scoreGreece+39 282 951 839+39 282 951 839Click up if you have successfully reached Travelgenio by calling +39 282 951 839 phone number 10 10 users reported that they have successfully reached Travelgenio by calling +39 282 951 839 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +39 282 951 839 phone number 14 14 users reported that they have UNsuccessfully reached Travelgenio by calling +39 282 951 839 phone numberItaly+31 208 082 817+31 208 082 817Click up if you have successfully reached Travelgenio by calling +31 208 082 817 phone number 3 3 users reported that they have successfully reached Travelgenio by calling +31 208 082 817 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +31 208 082 817 phone number 16 16 users reported that they have UNsuccessfully reached Travelgenio by calling +31 208 082 817 phone numberNetherlands+47 23 960 885+47 23 960 885Click up if you have successfully reached Travelgenio by calling +47 23 960 885 phone number 12 12 users reported that they have successfully reached Travelgenio by calling +47 23 960 885 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +47 23 960 885 phone number 15 15 users reported that they have UNsuccessfully reached Travelgenio by calling +47 23 960 885 phone numberNorway+351 707 501 997+351 707 501 997Click up if you have successfully reached Travelgenio by calling +351 707 501 997 phone number 2 2 users reported that they have successfully reached Travelgenio by calling +351 707 501 997 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +351 707 501 997 phone number 8 8 users reported that they have UNsuccessfully reached Travelgenio by calling +351 707 501 997 phone numberPortugal+34 902 909 981+34 902 909 981Click up if you have successfully reached Travelgenio by calling +34 902 909 981 phone number 2 2 users reported that they have successfully reached Travelgenio by calling +34 902 909 981 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +34 902 909 981 phone number 8 8 users reported that they have UNsuccessfully reached Travelgenio by calling +34 902 909 981 phone numberSpain+46 844 683 618+46 844 683 618Click up if you have successfully reached Travelgenio by calling +46 844 683 618 phone number 13 13 users reported that they have successfully reached Travelgenio by calling +46 844 683 618 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +46 844 683 618 phone number 17 17 users reported that they have UNsuccessfully reached Travelgenio by calling +46 844 683 618 phone numberSweden+41 315 280 581+41 315 280 581Click up if you have successfully reached Travelgenio by calling +41 315 280 581 phone number 19 19 users reported that they have successfully reached Travelgenio by calling +41 315 280 581 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +41 315 280 581 phone number 15 15 users reported that they have UNsuccessfully reached Travelgenio by calling +41 315 280 581 phone number12%Confidence scoreSwitzerland+91 117 127 9057+91 117 127 9057Click up if you have successfully reached Travelgenio by calling +91 117 127 9057 phone number 23 23 users reported that they have successfully reached Travelgenio by calling +91 117 127 9057 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +91 117 127 9057 phone number 26 26 users reported that they have UNsuccessfully reached Travelgenio by calling +91 117 127 9057 phone numberIndia+81 345 894 815+81 345 894 815Click up if you have successfully reached Travelgenio by calling +81 345 894 815 phone number 16 16 users reported that they have successfully reached Travelgenio by calling +81 345 894 815 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +81 345 894 815 phone number 16 16 users reported that they have UNsuccessfully reached Travelgenio by calling +81 345 894 815 phone numberJapan+65 31 581 467+65 31 581 467Click up if you have successfully reached Travelgenio by calling +65 31 581 467 phone number 13 13 users reported that they have successfully reached Travelgenio by calling +65 31 581 467 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +65 31 581 467 phone number 19 19 users reported that they have UNsuccessfully reached Travelgenio by calling +65 31 581 467 phone numberSingapore+54 115 984 2113+54 115 984 2113Click up if you have successfully reached Travelgenio by calling +54 115 984 2113 phone number 3 3 users reported that they have successfully reached Travelgenio by calling +54 115 984 2113 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +54 115 984 2113 phone number 8 8 users reported that they have UNsuccessfully reached Travelgenio by calling +54 115 984 2113 phone numberArgentina+55 614 042 1065+55 614 042 1065Click up if you have successfully reached Travelgenio by calling +55 614 042 1065 phone number 9 9 users reported that they have successfully reached Travelgenio by calling +55 614 042 1065 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +55 614 042 1065 phone number 6 6 users reported that they have UNsuccessfully reached Travelgenio by calling +55 614 042 1065 phone number20%Confidence scoreBrazil+52 155 4162 2959+52 155 4162 2959Click up if you have successfully reached Travelgenio by calling +52 155 4162 2959 phone number 5 5 users reported that they have successfully reached Travelgenio by calling +52 155 4162 2959 phone number Click up if you have UNsuccessfully reached Travelgenio by calling +52 155 4162 2959 phone number 8 8 users reported that they have UNsuccessfully reached Travelgenio by calling +52 155 4162 2959 phone numberMexico
-
Travelgenio emailsatencionalcliente@travelgenio.com100%Confidence score: 100%Supportredessocialesurgencias@travelgenio.com100%Confidence score: 100%Support
-
Travelgenio headquartersc/Albasanz, 15, 2º Izq, Madrid, 28037, Spain
-
Travelgenio social media
Most discussed Travelgenio complaints
incorrect priceRecent comments about Travelgenio company
ticket refundOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Travelgenio?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Travelgenio Customer Service. Initial Travelgenio complaints should be directed to their team directly. You can find contact details for Travelgenio above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
I am trying to call the customer service number and there is no reply except i have been put on hold and i really need help in changing my flight date. please if possible how well can i get to you so that i can get help.