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Certs, Inc. Complaints - Travel scam!

Review all Certs, Inc. complaints

Certs, Inc.

Posted: 2008-01-29 by Mark Andrews [send email]
Travel scam!
Complaint Rating:  100 % with 16 votes
Company information:
Certs, Inc.
424 E. Central Bldv. Suite 413
United States
Phone: 866-291-0099
www.certsinc.biz

We were lured by an advertisement mailer to attend a buying club called APS in Katy, TX with a promise of 2 round trip airline tickets anywhere in the US just for attending the presentation. We actually joined the club and soon after were required to send $29.99 for processing the "free" tickets. We sent the money to APS, then got a voucher for travel through Certs,Inc. We mailed in the request and they replied with a request for $50 deposit for each traveler to pay for "taxes". We sent the money to Certs along with the original voucher and other paperwork and weeks later it was returned with a rude letter stating our offer was void due to a minor technicality about the date on the APS voucher was a couple of days prior to the date I signed the form. I felt sick to my stomach when I received the letter knowing I had been ripped off and I stopped my payments to APS, then had to tell my wife that our 20 year anniversary trip had been canceled. To add insult to injury, now we are being hounded by the APS collection agency to pay up for the remaining balance of the bogus contract we signed.
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Comments

212 days ago by Jbs [send email]
We fell for the enticement of free tickets from Certs and went to a UTOPIA travel club presentation in Beaverton, Oregon. (However their information was contained in a VIP Travel Services folder and VIP has its share of complaints filed!) Utopia is being investigated by the OR Atty. General, since those people who signed up for the exorbitant membership fees were not given the 48 hours right of rescission under state law. Anyway, we'll tear up our CERTS voucher form and learn from everyone else's experience. They'll not get any of our money or waste any more of our time!
127 days ago by Hank [send email]
Went tpo travel presentation w/Pulaski Travel (also Hallmark Travel and other names) and got the Certs voucher. Got through successfully after some hickups with Seneca and actually made it through to the (expected) "Cannot tfulfill your request" letter.

However, in my view, my contract for travel is with Pulaski (et al) and therefore might sue for a trip. Will let you know later how my "talk" w/Pulaski turns out.

Certs has a total of $150.00 of my money. I will cancel and request it back after talking w/Pulaski.

Has anyone else taken this route?

Let me know.
110 days ago by Certs, Inc. [send email]
First, we'd like to apologize for any inconveniences you may have experience redeeming your travel certificate from our company. Keeping that in mind, we'd like to point out a few important details regarding the travel certificate business.

Our business is no different than any other business transaction in which both parties must comply with their agreement and adhere to the terms of service.

We highly recommend in the future if you receive a call or postcard from a marketing company promising you a travel certificate if you attend a timeshare presentation that you ask for the name of the company responsible for providing the incentive.

We further recommend if it is a Certs, Inc. incentive, that you visit our web site (www.certsinc.biz) where you can read the entire terms of service for each incentive we offer, and then make an educated decision on whether of not to move forward with the presentation.

Certs, Inc. has no control over the presentation by the marketing company or the sales tactics used by the vacation club representative. However, we do police their activities and from time-to-time will discontinue the sales of our products to these companies if we feel there is misrepresentation.

Certs, Inc. has never, and will never, change the terms of service on our incentives "after" it has been presented to our clients customers.

If you have not received a booking confirmation from our company for the travel date(s) you provided, you are entitled to a full refund of all monies paid to Certs, Inc.

Due to the inconveniences of a large cancellation rate for booked travel, your travel dates will not be confirmed until 14 days in advance. This is to benefit you by allowing a full refund in case you an experience a life event that keeps you from traveling on the dates you provided us.

If you feel you have not received a fair chance at redeeming your travel certificate, please contact our customer service department (1-800-292-0099) so we can research your situation and act accordingly based off your incentive's terms of service.

Sincerely,

Gregory A. Peaden, CEO
Certs, Inc.
87 days ago by Nacho Libre [send email]
It is so funny that Greg Peaden thinks he can salvage his company's reputation by posting on here that we should contact him! I worked for a company that used Certs and they did nothing but TRY to find ways NOT to fulfill (forced breakage)! Mr. Peaden is desperate and you should not believe him. I know that he intentionally creates his certificates to trick people and mislead them. Do not trust him or Certs, Inc.

RUN AWAY!
54 days ago by Barbara Foth Lezberg [send email]
What a mess this company has caused. As well as Royal Palms Vacation, Capital Financial, and sll the other so called companies they do bussiness with, or represent. All of these companies are now under investigation by the Attorney General's Offices in Nevada, Massachusetts, and Florida.
Do not sign any thing, if it seems to good to be true, it is a scam, and we lost $ 2700.00 trying to get our RPV and related companies to get our rewards and gifts, and the use of the whole system is a hoax.
Please contact the Attorney general's office of Florida, if you were scam like us.
45 days ago by Bc [send email]
Certs inc is evil!! Customer "service" is a joke. There is no service. It is clearly set up to not give you what was promised. You can't plan a vacation getaway, since there is no assurance you get the reservation until it is too late to make plans and book a 30 ticket. What a SCAM!!! Stay away. It is not worth it.
These people should be closed down. In the old days, decent people would have run them out of town.
45 days ago by Me [send email]
u gotta LUV this ! ! ! the phone ## posted by the CEO above is for a call canter for a nationwide autoglass company. lolol can even reach them. UFB !

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