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Disaster occurs when buying Ticket from dishonest travel agent
I wanted to purchased 4 airline tickets to USA, Flights Point.co.uk offered a price of £3182.00 (INC credit card fees) for the 4 Tickets which I accept, I paid in full by credit card.
1- They want me to Emil details copy of my passport, and the credit card front and back, and the CC invoice address.
2- I refused to give those details because its not a travel requirements, as it can be misused led to fraud.
3- They refused to issue the tickets unless they get this information.
4- I went to their office and found they only have skeleton presence in UK and all the business done in DELHY India.
5- I offered to show one of their staff my Credit card as verification, they accept and promised to issue the ticket the same day.
6- They send an email saying that the ticket is processed by the airline and du to weekend it will be sent to me ASAP.
7- After the weekend after several chasing email they send an email saying that the fair is no longer available and offered full refund.
8- I accepted full refund, they did not do refund for several day's
9- Once they got my credit card details, they charged 2% credit card fees
10- They have several companies names and accounts, payments have spread over several accounts.
11- They have used my money for at least 10 day's without offering any thing in return.
12- I have purchased my tickets from anther reputable travel company, payment made by credit card, thickets was issued the same day, without giving any details about my passport or credit card billing address.
MY OBSERVATIONS:
A- This Company sell or use the information they get from customers to international fraudulent organisation
B- This Company employs inexperienced staff in the travel business
C- They take the money from customers and have no intention of delivering the air Tickets use the money and delay as long as possible before refund.
This has reference to my first mail in regard to unprofessional service you credit card division is giving to your clients. Till time no has responded to my mail from your customer care division this shows how you people work. I want to add few more points to my grievance i.e. I never requested for the ADD ON CARD nor I have revised any ADD ON CARD from your side. But the charges for Annual Fee and Joining Fee are reflecting in my account.
At the time of Application i was told that there will be no charges of Joining fee and Annual fee.As i am already having four credit cards on my name of high value banks.And i was not interested to get your banks card. Till date Three Bills have been generated on my name and I have not received any. Only after calling your stupid customer care executive and after mailing them i have got the first bill and by the time i revised it, the date was gone for the payment.
Why should i suffer when i am not at the fault,They have charged me with the interest and late fee.
I think you people don't remind and give the bills deliberately,because you can earn more by charging us the interest and late fee.
Can you kindly explain me the following things and reply urgently.
With Regards,
Syed.
this has to be the most far worst travel agent in st louis their customer relation was very very poorly bad service so just for heads up dont ever go there u will not get good service i know there are so many more agencies here in st louis that will treat u with dignity and respect
I couldn't agree more. This is exactly the same as my experience with FLIGHTSPOINT. They obtained a deposit from me under false pretences. Once they had the money I was stuck with them. They speak English under favourable circumstances, but under pressure their English become broken and almost unintelligible, and the only phrase they seem to be able to speak clearly is "deposit not refundable".
As with you they asked for a picture of the front and back of my credit card. I phoned my CC company and they said under NO circumstances should I give that to FLIGHTPOINT. The only possible reason they could want that information is for...well I'll leave that to you imagination. I've bought long haul tickets many times before and have never been asked for that information and never had so much aggro buying tickets .
AVOID FLIGHTPOINT