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Trading Planet Ltd - Life Cleanse Tablets Complaints - Not Free Samples

Review all Trading Planet Ltd - Life Cleanse Tablets complaints

Trading Planet Ltd - Life Cleanse Tablets
Posted: 2009-08-11 by   Sarah Monks
Not Free Samples
Complaint Rating: 96 % with 426 votes
Company information:
Trading Planet Ltd
Lothian, Scotland
United Kingdom
Phone: 0808 2389891

You order for secial promotion Life Cleanse Diet pills as a trial, for £1.00 but in their Terms & Conditions have the right to send you more at a cost of £79 + £3.95 postage.
Be aware they aren't that good! The phone number isn't a UK based one so could be Premium rate, wouldn't confirm if they would do a refund on return of product, telephonist has just put the phone down on me saying they will correspond via e-mail only!!

Think carefully before you use this promotion on the internet!!
Comments United Kingdom Diet Products
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More Trading Planet Ltd - Life Cleanse Tablets complaints
Trading Planet Ltd - Life Cleanse Tablets - false offer-NOT a free trial
Trading Planet Ltd - Life Cleanse Tablets - Samples

Comments

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 101 days ago by   zoloftn151 -3 Votes
Don't you think that if there was a " Life Cleanse Tablet " out there that worked that it would be in EVERY MAJOR retail outlet in the world? Go ahead buy this shit. Waste your money.
 100 days ago by   boyyob +1 Votes
I have the same problem.

they charge me 180 pound for those diet pill.

go to the bank and stop it before too late.
 100 days ago by   scruffie 0 Votes
This is the same as the Viv3Lab scam. DON'T touch them they make it almost impossible to cancel your credit card charging and the card companies can *do nothing* because it is in the Terms and Conditions on the website making the sale (unless you actually cancelled the trial before 15 days from your initial order).

The best advice I can give is to send a letter to the company at the Livingston address cancelling all your orders from them. Keep a photocopy and get a Proof of Posting receipt from the Post Office. By law that is treated as received by them 24 hours after you posted it. Beyond that the card company can then use that as a basis for challenging any further attempts to charge your credit card or bank account.

None of the phone numbers they issue are live. If you get connected via VISA to the Merchant they will tell you that your pills were supplied by another company and it is nothing to do with them (which is clearly a lie - otherwise VISA would not hold the information on the billing). This is a huge international scam and has cost people £millions.
 100 days ago by   pedro pete 0 Votes
I have also been stitched up by this internet scam .
Apparently in their terms and conditions there is a clause whereby they will send you a monthly supply @ £79 + carr . Contact them immediately to cancel, otherwise they will send you these useless pills month after month .
 100 days ago by   scruffie 0 Votes
Update - I just managed to get through to their Customer Service Number 0808 238 9891 - and told them I was cancelling the order. The guy said that they could only take a cancellation via email - but the moment I told him that I had written cancelling the order and had proof of posting - and that VISA had said that with that they would then be in a position to reverse the charges, he immediately said he would cancel all accounts immediately.
 100 days ago by   fastford 0 Votes
I've been ripped off by them too only just noticed after paying 62p for the pills i've now been charged over 3 times each over £70.00. I've cancelled my card! Will this be enough to stop it???
 99 days ago by   markmaz 0 Votes
had same problem and am not happy, Does anyone know the email address for trading planet ltd as i cannot find one. thanks.
 99 days ago by   cesar69 0 Votes
i would like to contact these people too as i have just read all the complaints!!! whats the best way to contact them please???????
 99 days ago by   Kelyguasi 0 Votes
Does anyone know the email? please
 99 days ago by   Kelyguasi +1 Votes
Does anyone know the email? Please.
 99 days ago by   Lilifranglaisgirl 0 Votes
Taken from their email. I think I'm going to send a letter by registered post today and cross my fingers, the robbing ********! This came from the following address: "Viv3 Labs" <support@viv3.com>

Our refund policy is as follows:

1. You may receive a refund of any Product that you ordered up to thirty (30) days after your order is placed.
2. Customers are restricted to receiving a single refund per product ordered. Repetitive refunds are not permitted unless the product, as delivered to you, is defective. We reserve the right to refuse a refund to any customer who repeatedly requests refunds or who, in our judgment, requests refunds in bad faith.
3. In order to process your refund, you must supply us with your name and delivery address. If you provide us with insufficient or incorrect information your refund will be delayed.
4. Depending on the bank that issues the credit card, your refund can take up tothirty (30) days to appear on your credit card statement. If you have any questions about whether a refund has been issued by us, please call Our Customer Service Department.
5. Shipping and handling costs are not refundable.
 99 days ago by   diannebee 0 Votes
I got caught too. Stupid I know, but didn't read all the Terms and conditions. Have authorised my bank to cancel my card and issue a new one so that Trading Planet Ltd can't take any more money out. Bit of an inconvenience but worth it.
 99 days ago by   mike mason 0 Votes
got caught as well. phoned credit card company. they said cannot refund, but can put a block on any further attempts at them withdrawing more money on card. i emailed trading planet at support@viv3.com, to get a refund, and the reply was they 'cannot offer customer support by email". the customer support no. is 0808 238 9891, but i have not tried that yet. good luck.
 99 days ago by   j east 0 Votes
i didn't read the terms that if you don't cancel within 15 days the free trial becomes full cost and they then send you another pot after 30 days. I thoght I was just getting the one lot. I've just received the second lot and seeing the amount have discovered this all to late I am £294 down. Have contacted the creditcard company and will phone viv3 tomorrow but from the sound of it it doesn't look good. This is one way to loose weight have no money to buy food!!!
 98 days ago by   Devoet André 0 Votes
Bonjour,
En juillet j'ai bien reçu 2 échantillons payés via Mastercard au nom de Devoet André.
Voilà qu'à ce jour, je reçois un produit Acai Berry Detox au prix de 82, 95livres.
Ce produit n'a pas été commandé !
Et en plus je vois que ma carte Mastercard a été débitée 2 fois de la somme et ce, sans autorisation !
Je désire récupéré au plus vite ces 2 sommes et, bien sûr, vous renvoyer le produit NON demandé !
A vous lire,

Bien à vous.

VALCKE Martine
 96 days ago by   marisha12 0 Votes
16.08.09
Oh My God, How stupid Am i . I didn't read the small print . Thanks to all the above comments I am going to try & stop them in their tracks . Wish me luck.
 95 days ago by   gossipgirl 0 Votes
I ordered 2 bottles on 13th August '09, then as i didnt receive a confirmation of order email i decided to type in Trading Planets Ltd to Google and couldnt believe i could be so stupid to order stuff from them!! I cancelled my bank card immediately. I have just received one bottle of pills today and called the number on the invoice enclosed 0808 238 9891, and asked the woman on the phone to cancel my orders so i dont get charged an extra 69.99 x 2. She said she has cancelled the orders and i wont be charged anything. Im going to keep checking my bank account though because i dont believe them after reading all the comments above. Fingers crossed.
 95 days ago by   shopping queen 0 Votes
I ordered both the detox & life cleanse pills on 14th August '09 and as I didn't receive confirmation of my order by email I Googled the company name and thankfully found this site. Feel like a complete dumbass for being duped so easily!!!

I phoned the customer services number 0808 238 9891 approx 30 mins after ordering to cancel the order and this was accpeted on the phone and a reference number was quoted to me. When I asked for an email confirmation that htye have indeed cancelled my account it was like you were asking something impossible - they sent me the email 72hrs later and it came from the support@viv3.com address. Saying that I received the 'free sample ' pills through the post today!

To ensure they won't be able to take any further payments from my VISA I sent a letter by standard delivery to the Trading Planet address in Livingston confirming my cancellation of the order which they signed receipt of on the 15th. This way VISA has proof that the order was cancelled and means I cannot be held liable for any future payments - which has been confirmed by VISA.
 95 days ago by   won't be followed again ! 0 Votes
I got caught too!! I just received a new bottle in the mail and I got charge 133.74$CAD twice!
Free Trial my ass!

Now I realize how stupid I was to trust this company!!! I live in Montreal Canada so I called this phone number: 1-888-325-8623. The phone connection was so bad, I had to pretend I was almost deaf so the guy had scream in the phone. This way I was able to understand what he was saying! He only asked me for my email address. Once I gave him my email address he told me that my account was canceled. Since I only gave him my email address (and no other information) I didn't believe him. He told me that he could access my account information with my email address. I wanted to test him so I asked him what was my customer ID (since I didn't know). After that, I phoned a different number: (+44) 2031399027. The connection was OK. I gave the customer ID the other person gave me and this guy confirmed that my account was canceled. Both person told me that I will receive an email in 1 week to confirm my cancellation. 1 WEEK!!! and apparently, the procedure to request a refund will be indicated in that email ( I seriously doubt that)

Well I did not wait for 1 week. I sent an email to support@viv3.com. And I will mail them a letter today. VISA told me that with an email or a letter, any future payment could be reversed.

THIS COULD BE USE FULL if you order the product LESS THAN 30 DAYS ago (which is my case):
(I found this on their website and if I understand correctly we could get a at least 1 refund)

Our refund policy is as follows:

1. You may receive a refund of any Product that you ordered up to thirty (30) days after your order is placed.
2. Customers are restricted to receiving a single refund per product ordered. Repetitive refunds are not permitted unless the product, as delivered to you, is defective. We reserve the right to refuse a refund to any customer who repeatedly requests refunds or who, in our judgment, requests refunds in bad faith.
3. In order to process your refund, you must supply us with your name and delivery address. If you provide us with insufficient or incorrect information your refund will be delayed.
4. Depending on the bank that issues the credit card, your refund can take up tothirty (30) days to appear on your credit card statement. If you have any questions about whether a refund has been issued by us, please call Our Customer Service Department.
5. Shipping and handling costs are not refundable.
 95 days ago by   Derby 0 Votes
Does anyone have the full postal address so I can send letter as advised?

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