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TracFone Wireless
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2.4 737 Reviews

TracFone Wireless Complaints Summary

246 Resolved
467 Unresolved
Our verdict: Engaging with TracFone Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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TracFone Wireless reviews & complaints 737

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B
7:02 am EDT

TracFone Wireless disappearing airtime minutes

Dear tracfone:
It is fraud to steal the minutes off of someone's three family tracfones and then refuse to provide a record of their usage without a court order, sworn statements, and several other requirements that will cost me more money as well as attorney fees. It is wrong to then state that after jumping through all those hoops you will then call me on the phones you stole the minutes from to confirm the information in my sworn, notarized statement or court order before sending the records within 30 days. The phones don't work, because you took out minutes, and i'm certainly not going to add more minutes so you can call me to confirm information that you already have from a sworn statement or court order. You're business practices and customer service practices constitute fraud and theft. Your process for disputing such theft/ fraud is expensive, convoluted, and unfair to a consumer who has been a long-time customer with three accounts for several years. I have been lied to, stolen from, and had my time wasted by several of your agents. I'm disputing charges with my credit card company. You should be ashamed. If anyone is interested the company operates under various names including tracfone, net10 wireless, total wireless, straight talk, safelink wireless, telcel américa, simple mobile, and page plus cellular. I would avoid all of the above unless you want an endless series of headaches and extra expense to get what you paid for!

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Kenwill2006
, US
Oct 01, 2016 8:20 am EDT

I agree. SAME THING WITH ME...

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O
9:50 pm EDT

TracFone Wireless customer service

I purchased a Tracfone in June/2016. It is still under warranty. Every time someone tries to call me, their call goes to voicemail. I have call Tracfone over ten times but to no avail. I am passes from representative to representative asking the same guestions and left on hold, sometimes over an hour. I am told I can not be reimbursed for being left on hold. Sometimes I get the service center in the Philippines, sometimes the states. The people in the Philippines are hard to understand. Neither service center provide satisfactory results. I need help! Every time I call it's the same thing. My telephone number is [protected]. Don't know what to do!

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7:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TracFone Wireless minutes disappearing

I've been using Tracfone for several years My phones and my children's phones have been erratically losing minutes. I have called several times on it and was told to fax in a subpoena with verbatum verbage saying this is my phone with a photocopy of the sims card, yada yada. As i continuously fed $ into the phones like a slot machine i continued to lose my minutes. I thought it might just be easier to get a new phone and maybe the problem would be solved. I purchased 3 new phones each with 1200 minutes + the minutes that rolled over from the last phones. Within a few months (of barely using them i might add) you guessed it- the minutes were gone. Needing to speak with my young children i kept adding minutes mainly for emergencies. I just called on it again this time to finally have resolution & the "manager" Ryan Paz straight out told me he doesn't BELIEVE me because it never happens, he's never heard of any problems until now & that in fact it is IMPOSSIBLE for the minutes to disappear. HA! Then as expected from their poor cust service over there in Honduras he hung up on me. Blown away by their incompetence. I called to speak with another person who automatically said "yeah i'm a manager too" minutes cannot disappear like that. Just a bunch of trained monkey's! Calling Corp HQ tomorrow. ++++SCAM++++Wish me luck!

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11:09 am EDT

TracFone Wireless various

Ordered a phone directly from Trac Fone website. After spending 2 plus hours with customer service to activate the phone am told the phone cannot be programed and to return it for another phone. New phone arrived and was able to activate, but not for my local area. Went to Walmart and bought a cheap no frills Trac Fone and was able to activate for my area. The phone would self dial in my pocket so I purchased another different model at Walmart. Again, could not activate. Called customer service and after 2 hours transferred me to another agent. In the process of transfer Trac Fone lost over 400 minutes of voice, text and data. I am so disgusted with incompetent customer service we are discontinuing our service and we have been with them for over 10 years.

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7:34 pm EDT
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TracFone Wireless I do not like to be ripped off, plus even when they don't care, it's sad

I had a old tracfone i had just added 445.20 min. .But it was hard to use so my daughter gave me a newer tracfone. I called the trac co, to get my min 's transferd but no matter what they could not do it they told me the i had they no longer carried so i got a new phone but they still could not switch over my time so i thought i'll just buy time and low and behold the next day the time was there and i could make calls but the phone would not pick up wifi i had it on 3 other places and the company could not help me so again i buy a new tracfone and the told me that they did not have service here yet they had it the day before . So i told them that you did have it, plus my husband can make all kinds of calls and my daughter can call any where when she's here i am disabled and 65 i told them but they did not care ida j. Davidson .Dubois wy. And cant afford to buy any more phone why did they keep selling me time? yet neither has service here

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LousyTracfone
, US
Aug 19, 2016 7:41 am EDT
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Even though the above complaint was poorly written with no punctuation or grammar, it touched me because it makes VERY CLEAR that TracFone and their subsidiary, SafeLink, is only there to prey on the vulnerable. I think ALL SAFELINK USERS SHOULD CONTACT THE US GOVERNMENT AGENCY THAT PAYS TRACFONE/SAFELINK THE MONEY, AND INFORM THEM ABOUT THE CRAPPY SERVICE AND POOR PHONE QUALITY! I am not sure, but I think the agency is the FCC. If us abused customers of TF/SL hit this lousy, rip off company where it matters - in their wallet - It is then, and probably only then, that TF/SL will straighten up their act and provide a decent service.

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R
2:40 pm EDT

TracFone Wireless phone cards

Look on the packaging where it details the phones to be used with a certain card. There are none. Bought the wrong card. Called customer service. Second worse phone conversation ever in my life. The more aggravated I became the more they read from a script or a flip chart. I listened to them and asked what they could do to rectify my concern. Nothing .
Must be enough new customers to keep pace with their dissatisfied ones leaving.
The worst customer service since Sprint used Pakistan as their customer service hub in the 90's.

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Xierra
, PH
Jun 11, 2016 11:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello there! If you are fed up with talking to Customer Representative, try sending an email at NT.CorpResolutionTeam@net10.com or you can chat with them live @ http://bit.ly/1b9xrmg. They will be able to assist you immediately. Believe me, I've tried it, and I was satisfied.

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R
12:42 pm EDT

TracFone Wireless tracfone byop sim card and customer service

I am raj. I have my unlock smartphone ... I had check my IEMI number on tracephone website and they said that congrats your phone is compatible. I had purchase new BYOP SIM Card... after that I had contacted there customer service agent... they said your phone is not compatible bcz it is overseas phone. After sometimes the agent had asked again my serial number of the SIM card. Then they said you had not activated the card. for that I required air time Pin. I went to Walmart and purchased $22 air time card.
Now I had contacted them again and the agent was so rude and unprofessional... even didn't care to reply also... we have to hang up and hang up then they say something which is irrelevant what they said before.
again wait and wait...
Then they asked me the Air time pin number I had provided that ..no reply from then... again wait and wait ... when I asked repeatedly is there some one no reply no reply...
Then again they asked me ZIP code... I had provided it ..no response... wait and wait...
When I was getting mad... Tracephone agent shows there attitude... rudeness... unprofessional...
And finally Tracephone agent had told me that you SIM card is faulty and has to replace it. When I has some query ...they shows rudeness ...you want replacement? only one reply.
Really spoil my long memorial day weekend!
I am getting frustrated... with Tracephone services and particularly the behavior . I never came across such rudeness, unprofessional, attitude people.
When I had informed that you are making me mad ! then who bothered ... Tracephone had try to make me more mad and frustrated. I didn't know what is going on.
I am so upset that a Tracephone getting new customer and they are behaving in such a way then what they will do once I start the services. I have no hope that they will provide any services.

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4:07 am EDT

TracFone Wireless customer service

I purchased my second tracfone about 4 months ago. I had my last tracfone for about two years and never experienced any issues. Two days ago I took my phone out of my purse and plugged it into my charger as the battery was running low. After a while I heard the message notification go off and it kept going off. I checked my phone a noticed that it wasn't the messages it was my phone shutting off and restarting and shutting off again over and over, never actually getting to the home screen. I googled the problem and tried to troubleshoot it on my own, nothing worked so I called customer service the next day.
The first person I spoke with didn't seem to understand that I had no control over the phone he asked me to go to settings, turn the phone on, turn the phone off, all things I can't do. Finally he said their send me a replacement. I gave him all my contact information and he told me to return just the phone not the battery or ad card and it would take 2 weeks before I receive my new phone. This was very frustrating to me because tracfone have me a defective phone shouldn't they value their customers and replace it immediately? I spoke with a supervisor who then told me it doesn't take that long I would get the phone within 4 days. She told me to return the phone with the battery and sd card and they be emailing me a return shipping label. I never received the label so I called back, the first rep had phone problems so I was on hold for 15 minutes I hung up and called back the next rep was extremely rude and kept me on hold for 15 minutes. I finally told her I just want to check what email they have on file and she told me they didn't have my email address. I have her my email and she tried to rush me off the phone in frustration so I asked her to repeat it back to me and she had it incorrect. I tried to ask a question and again she tried to end the call at which point I told her she kept me on hold for q5 minutes now it was time for her to provide, me customer service...she hung up. I called back and asked for a supervisor who told me none of the informatio, I'd given twice was in the system. I gave it again. He said I had to return the phone with the battery no sd card and the charger. And it could take a week to get the phone. He also said I would get the email with the return label within two hours, it's been 12 and I don't have it.
My frustration level is through the roof. I wouldn't even call that customer service it's all purely aggrevation. And I still have a broken phone

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6:02 am EDT

TracFone Wireless tracfone customer service

I purchased a new tracfone and had the minutes switched from my old tracfone to my new phone...the new phone was an Alcatel tracfone...after I switched I began having difficulty managing the new phone...called tracfone customer service several times but they were of no help...I then decided to go back to my old phone...after a half hour wait time I was connected to someone I could hardly understand...very nasty...I started out with 259 minutes and she said they would only return 85...I had the new phone only one day..didn't even get to use it...is this fair? What can be done

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Xierra
, PH
Jun 11, 2016 11:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey! If you are fed up with talking to Customer Representative, try sending an email at TF.CorpResolutionTeam@tracfone.com or contact them via live chat @ http://bit.ly/18WfOoC. They will be able to assist you immediately. Believe me, I've tried it, and I was satisfied. I knew I came to the right people from the company.

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11:38 am EDT

TracFone Wireless customer service

Saturday 04/30/2016 I was to receive this warranty replacement phone over month ago.
Congratulations TracFone you took more of my life, my health, & my $$$ !
I called the # TracFone gave me & it cost me 26 minutes 22 seconds of my minutes I paid for just to learn the phone is not in stock & there is no idea when it will be in stock. Why didn't TracFone contact me to let me know this? Even though it is normally a toll free # (866) w/ any other phone, w/ TracFone it costs you to call them even though it is their fault. What a racket!
This after all of the hours I wasted online trying to get an answer.
Is TracFone going to @ least reimburse the 26 minutes 22 seconds it cost me to learn something TracFone should have notified about? Well?
TracFone does not care, because they don't have to care! They already have my $$$ & if I drop dead because of the stress TracFone has caused me, so what they already have my $$$ ! The minutes I didn't use are just more profit in their pockets!
Well, what is TracFone going to reimburse me? Nothing! They don't have to!

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12:10 pm EDT

TracFone Wireless the whole system of customer service

it took 3 hours to fix Tracphone's error to set it up so I could purchase minutes from my phone. Finally achieved that and got 2 calls back telling me they hoped my issue was resolved, which deducted minutes I had purchased for MY use. I also provided feedback on my time consuming frustrating experience, and got 2 calls, also deducting my minutes. I went back on their sight, and told them to quit calling me and reinstate my minutes. The person told me they would fix it. The result was 2 more calls deducting minutes and no resolution. SO today I tried again, through the chat window, and was told the only way to fix it was to call them using my minutes...seriously? They have a system set up to use your customers minutes, and then we have to purchase more because they wasted our minutes, and then to resolve it we have to take even more minutes and our personal time? BIG SCAM

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5:06 pm EST

TracFone Wireless cell phone

I purchased a cell phone off hsn and it became defective after about one month. Tracfone said I need to send old one in before I get a new phone. My old phone had 5413 minutes on it with an end date of 2030. When I got my new phone and tried to activate it on January 28, 2016. The thieves-(tracfone) stole nearly 3500 minutes from my deactivated account. And the thieves (tracfone) told me also that they were stealing my time on my account only giving me 90 days. To anyone reading this review, do not buy tracfone because if you have to get a new phone-they will steal all your minutes and the time on your account that you paid for. If your account has to briefly be shut off! Avoid tracfone! I would except a refund of my minutes but they are claiming that my account does not show my complaint of actual minutes and the closing date of my account. So I feel I will be screwed! I had a case number when I was advised to send old phone in [protected] My email is [protected]@yahoo.com My old phone had the evidence of minutes and account time on it when I sent it back, unfortunately it locked up! When they deactivated my phone number, my account on my computer went inactive so unfortunately my account evidence was at there mercy! I am saddened to feel I will not be compensated. I will have to go elsewhere for cell phone service!

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Xierra
, PH
Feb 19, 2016 4:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

If you are fed up with talking to Customer Representative, try sending an email at TF.CorpResolutionTeam@tracfone.com or contact them via live chat @ http://bit.ly/18WfOoC. They will be able to assist you immediately. Believe me, I've tried it, and I was satisfied. I knew I came to the right people from the company.

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R
5:19 pm EST

TracFone Wireless service

I have purchased a new Tracfone and am trying to get it activated along with transferring my old phone number and minutes. I have been in contact with 4 of your agents which are ether in India or South America. They do not understand the English language. I have been sent an additional SIM number and told to call again with the new SIM number. This I have done on a number of occasions and receive the same response, to call back in 24 hours. This has become totally unacceptable and am now at the point of just returning the Tracfone and discontinuing my service with this company.

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Xierra
, PH
Feb 19, 2016 4:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You might need to take your issue to the right people for an immediate response. Try sending an email to this email address email address is TF.CorpResolutionTeam@tracfone.com, or contact them via live chat @ http://bit.ly/18WfOoC. These people can help you!

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2:38 pm EST

TracFone Wireless replacement phone

I requested a larger phone as I am 65 and it's difficult using the small phone. After going through four people in the Philippines and two at their headquarters I finally shamed them into sending a replacement I have not yet received although I was told 5 to 7 days, then 7 to 10 days. Now I cannot get through to their worthless customer service at all. They must have blocked my ticket number and phone number. These people are low life and an example of government tax money going to lobbyists for the phone companies. No company as Tracfone should have a government contract the taxpayers are funding. MY replacement dates to the request Dec 29TH 10:AM and it is now January 9TH. Ticket Number #[protected]. I doubt if these lowlife even read this board.

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Xierra
, PH
Feb 19, 2016 4:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You might need to take your issue to the right people for an immediate response. Try sending an email to this email address email address is TF.CorpResolutionTeam@tracfone.com, or contact them via live chat @ http://bit.ly/18WfOoC. These people can help you!

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R
1:01 am EST

TracFone Wireless trying make me buy minutes after they shut my phone off cause they couldnt find problem

I couldn't take picture or receive pictures she was nice we went through codes was on line for hour she couldn't find problem I couldn't even receive downloads she still didn't find problem so while I was waiting I happened to see that Bluetooth was on so I sent a picture it worked I typed excuse me I fixed it you didn't told her my Bluetooth was on and I didn't need her she typed any thing else I can do I replied no thank you signed off gave them a bad review and they cancelled my account I corrently have no phone think they are unfair when we called she said we had to buy min now im waiting on sym card in four or five days tracfone just screwed my ad on line thank you trac foney

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Xierra
, PH
Feb 19, 2016 4:37 pm EST
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That must be very frustrating but you can still verify its status. Please try sending them an email about your concern to TF.CorpResolutionTeam@tracfone.com or chat with them live @ http://bit.ly/18WfOoC. Your concern will surely be directed to the right people of the company. I've tried it and I was surely satisfied!

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11:48 am EST

TracFone Wireless fraud, loss of service, malicious harassment

This company has inflicted malice based severe distress due to your error (S) and fraudulent activities. I want this resolved today including full reimbursement and compensation for the hell your company has put me through. Please read below the chronological series of event that you caused and call me at [protected] brought a phone card today, 1/3, as per the (Pardon the expression) ### in your loss prevention department (Who refused to disclose his name, cut me off and was not interested in looking at the facts) was rude, condescending and punitive, again to your company's series of errors and fraudulent activities on my account in order to avoid criminal action which is within my rights, please read about what your company has done to me I want this resolved, including compensation for the malice that you have inflicted on me due to your errors and illegal activities. This is my last attempt before filing charges to resolve this matter. Please forward below to you executive resolution department in the us for a call back monday morning before 10 or after 11:30. See below for the multitude of violations and harassment you have caused me - the latest – demanding I pay for 2 refills for 2 phones 9i. E. A shakedown!) after they illegally disconnected a phone with service through july, which was not involved with the illegal charge to my account. Loss prevention person refused to give me his name. I need this resolved, please call me and them today, monday and also please forward paperwork to file a criminal complaint. They committed 3 felonies by: failing to double minutes charging me for adding my doubled minutes suspending my paid in advance service - ) not including the renewals - one january 12 the other june - because I disputed unauthorized charge to my card resulting in a overdraft with related fees. They refuse to solve the issue or have a competent american call me to resolve. Better have someone call today (No your chart line is another rufe that doesn't work - or I will, through a relative who is a federal prosecutor, file criminal charges my 2 phones are on auto refill with 2x minutes. When the one phone was refilled, they only gave me the straight minutes, not the double. After 5 calls, they added the minutes and charged me causing my checking account to overdraft. I called the bank to dispute this charge after tracfones illegal refusal to transfer me to an american - 6 times. Yesterday, they disconnected both my phones without notice causing me undue harm and distress. Both phone before their added minutes were valid through mid january on one phone and september on the other. They refused today to transfer me to a supervisor and they have fraudulently and with gross malice with the intent ot defraud, disconnected 740 minutes on one phone and 440 minutes on the other. I want to file criminal charges against this company and I want meaningful compensation for what they have done by turning me off even though I am prepaid through mid month january. I have requested in writing to speak with an american and these requests have been ignored. The department that handled this is closed for the holidays.

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Xierra
, PH
Feb 19, 2016 4:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You might need to take your issue to the right people for an immediate response. Try sending an email to this email address email address is TF.CorpResolutionTeam@tracfone.com, or contact them via live chat @ http://bit.ly/18WfOoC. These people can help you!

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6:09 am EST

TracFone Wireless poor reception, inept and costly customer service

I've had continuing problems with Tracfone. The reception is very poor. It has also become difficult to add minutes online because their website is so touchy. So what would have taken a few minutes to add minutes, now takes 1/2 hour because their system keeps making you reenter the same information. When you try to contact the chat helpline, they blame you and your internet connection, and keep repeating what you already knew before you began the chat. When you have to call to add minutes because their website is so inefficient, their system is so slow that it takes 20 minutes and having to constantly repeat your credit card information, name, etc. You are charged for each of these minutes if, like many of us, you no longer have a landline. There are other phone options. Don't choose Tracfone.

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Xierra
, PH
Jan 21, 2016 5:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I too have had many issues with my phone, but I found this email address to the company and they fixed my problem right away. Some problems may require a little more time to fix but the people at this address are very good. Try it. The email address is TF.CorpResolutionTeam@tracfone.com. Also give them your name and account cell phone or serial number or you can chat with them live @ http://bit.ly/18WfOoC.

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6:32 pm EST

TracFone Wireless phone..

Bought my Daughter a TracFone, Register it and everything, the phone number she had receive for her phone is not the right phone number.She called the house number and then A different phone number showed up instead.I just bought a card with more minutes, the minutes did not go to her phone, and now Im very upset.Tried to call Customer service for over 6 times, and that had not gotten me anywhere no human answers the phone, I just keep getting the same Response press this, and press that, Im really pissed now.I wasted my money on a minute card, and can't seem to get any kind of help.

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2:13 pm EST
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TracFone Wireless defective phones you can not return either opened or unopened

Complaint activity report case # [protected] bbb serving southeast florida & the caribbean consumer info: km, km business info: tracfone wireless, inc. 5916 w milwaukee, wi [protected] 876-5753 location involved: (same as above) consumer's original complaint : i purchased 2 phones (4 total )most likely last year some time from dollar general- the first phone didn't work - defective. so i went to dollar general to take it back- along with the other one that was unopened to exchange for a different flip phone- i was told i could exchange the unopened phone- but the defective phone i had to send back to tracfone.the store scanned it a million times and then advised me that tracfone wasn't taking back the unopened one either- and i paid for the flip phone anyway without an credit for the one they scanned a million times when they handed it back to me. i asked if it worked after all that monkey business and was told yes.- i threw all the phones in a drawer and had intended just to sell them all at a yard sale - it was so much of a hassle to return defective phones for my money back. then a year later i found them after forgetting about them - i activated the flip phone and it turned out that one was defective as well - plus the phone number they assigned me used to be a porn sight number![protected] divine seductress - ... it does not ring or show the numbers calling! and only records a message when it feels like it. i didn't want my nieces to have that kind of number so i attempted to activate the other phone i attempted to return. turns out when it was scanned a million times - it does not work as dollar general promised. i went threw all the 'hoops" to get it activated. tf made a service number and promised they would have it working the next day! well, it doesn't and now i'm suppose to jump threw more hoop to get my money back for 3 defective phones - and they can't start the service for the new one. i've spent hours on the phone and now just spent a long time filling out chats and waiting and waiting only to have them disconnect that chat too product_or_service: samsung //trac fone account_number: [protected] consumer's desired resolution: desiredsettlementid: other (requires explaination)i also filled out a customer service "chat" and waited forever...i asked if they were still there- and then they hung up. after all that time as well!alejandra: i will need to read all the chatalejandra: are you still there? if i do not get a response from you within three minutes, this session will have to end.***i want to know why someone can't take back the defective phones at the store purchased with the receipt unopened or opened with a receipt? and why all the hassle. not happy bbb processing 11/23/2015 web bbb case received by bbb 11/24/2015 vg bbb case reviewed by bbb - member 11/24/2015 otto email send acknowledgement to consumer - member 11/24/2015 otto email notify business of dispute - member the customer service is virtually worthless and i can't get the headquarters to correct the frustration either. so far i spent over 5 hours with customer service and $50 in phones that do not work. along with a 22.00 phone card

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11:15 am EST

TracFone Wireless they all lie to you

Track phone wireless is the worst cell phone company they don't know what there doing they all lie to you from the supervisor to the manager they lie lie lie track phone need to go out of business I sent my old cell. Phone back a long time ago and they keep sending me. Empty boxes to return my old cell phone back I already did that along time ago they lie lie obout sending me new cell phone

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TracFone Wireless Customer Reviews Overview

TracFone Wireless is a prepaid mobile phone service provider offering a variety of wireless plans without long-term contracts. Their services include talk, text, and data with flexible options to suit individual needs. TracFone operates as a Mobile Virtual Network Operator (MVNO), utilizing the networks of major carriers to provide coverage. They also offer a selection of smartphones and basic cell phones, catering to a range of preferences and budgets. Customers can purchase airtime cards or enroll in auto-refill programs directly through TracFone's website or authorized retailers.

TracFone Wireless In-depth Review

Product Range and Availability:

TracFone Wireless offers a variety of mobile phone options, allowing customers to choose the device that best suits their needs. Additionally, they provide different plans and packages, giving users the flexibility to select the one that fits their usage requirements. TracFone Wireless boasts excellent coverage and network reliability, ensuring that customers can stay connected wherever they go.

Pricing and Value for Money:

TracFone Wireless offers competitive prices for both devices and plans. Their pricing is comparable to other wireless providers in the market. In addition to affordable rates, TracFone Wireless includes additional features and services in their plans, providing customers with great value for their money.

Customer Service and Support:

TracFone Wireless provides accessible and responsive customer support. Customers can easily contact their customer service team through various channels, such as phone, email, or live chat. TracFone Wireless is known for efficiently resolving issues and complaints, ensuring a satisfactory customer experience.

Network Coverage and Quality:

TracFone Wireless offers extensive coverage area and reliable signal strength. Users can expect consistent data speed and reliable network performance. When compared to other wireless providers, TracFone Wireless stands out for its excellent network coverage and quality.

Ease of Use and User Experience:

TracFone Wireless's website provides a user-friendly interface with easy navigation and functionality. The activation and setup process is straightforward, allowing customers to quickly get their devices up and running. TracFone Wireless offers a seamless user experience with convenient features.

Flexibility and Customization:

TracFone Wireless offers flexibility to its customers by allowing them to switch plans or add-ons as per their needs. They also provide options for international calling or roaming, catering to users who frequently travel. TracFone Wireless ensures that customers have control over their accounts and usage.

Contract and Terms:

TracFone Wireless offers flexible service agreements with varying lengths. They have transparent terms and conditions, ensuring customers are aware of any early termination fees or penalties. TracFone Wireless maintains transparency in billing and charges, providing a hassle-free experience.

Additional Features and Services:

TracFone Wireless offers additional features such as mobile hotspot availability, enabling users to share their data connection with other devices. They also provide international calling options, allowing customers to stay connected with their loved ones abroad. TracFone Wireless offers value-added services like device insurance or extended warranties, providing peace of mind to customers.

Overall Satisfaction and Recommendation:

TracFone Wireless receives positive overall ratings from users. Customers are likely to recommend TracFone Wireless to others due to its reliable service, competitive pricing, and excellent customer support. While TracFone Wireless has its strengths, it is important to note that some users may experience occasional weaknesses, such as limited device options or specific coverage issues in certain areas.

Competitor Comparison:

When compared to other wireless providers, TracFone Wireless stands out for its unique features and advantages. Their competitive pricing, extensive coverage, and flexible plans make them a strong choice. However, it is essential to consider factors such as specific coverage requirements or device preferences when choosing TracFone Wireless over its competitors.
How to file a complaint about TracFone Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with TracFone Wireless. Make it specific and clear, such as "Incorrect Billing by TracFone Wireless" or "TracFone Wireless Poor Customer Service."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with TracFone Wireless. Include key areas such as:

  • Customer service interactions: Describe the nature of any customer service issues, including unresponsiveness or rudeness.
  • Service problems: Mention any issues with phone service, such as dropped calls, poor signal, or data problems.
  • Billing disputes: Detail any incorrect charges, overbilling, or difficulties with payment processing.
  • Product issues: If your complaint involves a device, describe the problem, including any defects or malfunctions.
  • Contract and terms: Address any misleading information or disputes regarding the terms of service.
  • Resolution attempts: Explain the steps you have taken to resolve the issue with TracFone Wireless and the company's response, if applicable.
  • Personal impact: Share how the issue has affected you personally, such as financial loss or inconvenience.

Remember to provide specifics about any transactions, including dates, amounts, and any relevant communication with the company.

5. Attaching supporting documents: Attach any relevant documents or evidence to support your complaint. This could include screenshots, receipts, or correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state the resolution you are seeking from TracFone Wireless, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts presented are correct to the best of your knowledge.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from TracFone Wireless or other users to further your case.

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