TracFone Wireless
reviews and complaints

I am thoroughly disgusted with this company's lack of professional and optimal tech support. Each and every other night, like clockwork, for the past month I have to call in to have them reconfigure my phone to accept internet. Words cannot describe how upset this makes me. Not only is it inconvenient, but had I known this company provides such poor service, I would have talked my husband out of getting this phone. When a call is placed to 'customer service' they always refer to my data minutes at zero! However, my husband purchased phone with ' a plan to include texting, voicemail, internet, etc. NONE OF THEM WORK CONSISTENTLY FOR MORE THAN ONE NIGHT AND I AM SICK OF IT.

I am thoroughly disgusted with this phone and the help I have received with it. I ordered it through QVC and received it the end of Dec. or first of Jan. 2017, But I had to wait for my minutes to expire on my straight talk phone in Feb. I activated it Feb. 12, 2017. the text message has never worked on it. I have called at least 5 times to get help. once they tried to say it was my fault! Not likely since it never worked from day one. another time he assured me after 25 min. of going back and forth, if I turn it off for 10 minutes and back on it would work. NEGATIVE! Every time you have to deal with someone: WHY? #1 you can hardly understand them #2 if you ask for a supervisor they put you on hold for 30 min. so you 'll get even more mad and hang up! #3 why do they keep putting you on hold several times when they are supposedly helping you and never do? #4 when I ask for a supervisor, I am the customer and I don't expect her to argue with me and tell me she's trained and I don't need one. when a customer ask for a supervisor you give them one. If she was so good she would have fixed my problem. My g-mail has quit twice and is presently not working again since March 5, this is aggravating for a new phone. Finally the last woman I talked to said " It's our policy you cant have a new phone. " I told her after all of this trouble you will give me a new phone or my money back on 3/4/17. So she wrote a ticket for a new phone, said I would get it in 7-10 days. On 3/8/17 I got a box for the bad phone, why wasn't the new phone in it too? SO I called AGAIN. now they say I won't get it until the 18th. this is totally ridiculous! To put a customer through this is uncalled for. my phone came with 1350 min/text/data. I have used most of it on you trying to get a piece of junk replaced. You will have to call me because the text doesn't work and neither does my g-mail. I hope you give your employees a course in how to talk to their customers better and quit putting us on hold so many times when we need help. I live alone and it is important that I have a phone plus I'm not in good health. I hope to receive a new perfect phone with the 1350 mins/text/data like I ordered really soon.

Phone stopped charging battery within warranty period. I followed all instructions in warranty book and all was a dead end. Tried calling but no live person. Message sent me a link. Was a dead end as the information would not compute. Did a live chat. Message was you need to contact tracephone. It is easier to contact the Kremlin. What I have hear here is a defective phone some crooked ### who make it impossible to reach the chicken ### thiefing ### and ### who leave no way to get in contact with them for warranty guarantee.

On Jan. 6, 2017 I purchase a phone online speaking with the agent said there would be no problem, and there was so. Jan. 23, 2017 phone return by way of FedEx, they received phone on Jan. 25, 2017. Tracefone refuse to credit my account I've been calling and they keep putting me on hold and transferring me to different departments, they have held my money still.

Phones for sale @ TracFone are absurdly overpriced and I want to purchase a particular new phone which they do not sell but would gouge the consumer if they carried it by $100-200 more than current retail price. I attempted to ask simple question and refuse to spend 1-2 hours on the phone in call centers with unskilled tech. I tried Chat again bc I'm a fool. In advance I advised tech that I would provide the name and brand of phone, my zip code and state ONLY but will not provide personal nor account information unless the answer to my question was "Yes, we cover service for the phone in your area/zip code if you are our customer". As usual, Chat staff ignored my request and refused to answer the simple question.

Not sure why but it seems that tracfone has made some changes with their providers. And without any notice just shut off my phone service. Even tho I had 30+ days of service left. With a bunch of text, data, voice, and even international credit left on my account.
They seemingly did this because the phone number they had given me was no longer available to them. So not only did I lose all I had paid for but my phone number.. Which is a total pain to now have to go to every place that had that number for me.. And fix this.

After numerous chats online.. And no way to get through the automated phone system that requires a phone number on the account to be given.. Which mine was now out of the system.

I basically had to pay for more service... And live with the new phone number and being blown off by support with a never ending response of... Is there anything else I can assist you with.

After years of service with you.. I think you just robbed me out of around 50$ screwed me out of my number.. Never gave me any notice or consideration.

Displeased.

I added a card and lost minutes, data & texts. The first person I chatted with solved nothing the second person I spoke with and she said my minutes and data and texts would be put on my phone she gave me a confirmation number [protected] My minutes and data and texts are still not on my phone. CAN ANYONE HELP ME GET MY MINUTES AND DATA AND TEXTS THAT WERE PAID FOR, THIS IS RIDICULOUS.

February 22, 2017 /[protected]

I received a mailing with bonus minutes if we purchased a one year card. Today, I purchased a one year card and tried to add the bonus minutes and was told that this coupon had expired. I am attaching a copy that clearly shows that this offer is still valid.

If you make an offer to your customers, you should stand by your offer . I believe I should receive these free bonus minutes.

I bought an iPhone from this site and after I received it I activated the sim kit but nothing was working. I contacted TracFone support service and they said that was not their fault and told that there was probably a problem with the phone. They said that it was manufacturers problem and said that I need to contact Apple. I contacted Apple and their rep did all he could to help, and we found out that there was nothing wrong with the phone and that it was TracFone responsibility. Contacted TracFone again and told them everything Apple told me, but they refused to admit that was their problem! Apple support said that TracFone has to authorize my sim, but for some reason that was not done! I'm extremely disappointed with this company!

I thought I had lost my LG flip phone tracfone. I called them to deactivate, and bought a new one. Didn't like the new android, and after I activated it. Tracfone wouldn't roll over the 259 minutes I had on the phone I thought I had lost. The android was an Alcatel - piece of junk. Wouldn't hold a charge, way too complicated for me to operate(I'm old!). I returned that phone to Walmart. Then I called Tracfone again and told them that I had found the "lost" phone and wanted to reactivate it. They sent me a new sim card. Once again I had to buy more minutes. They would NOT put the 259 minutes on the found phone, and gave me all kinds of ridiculous excuses as to why I couldn't have my 259 minutes back, and finally told me that my phone was defective. So basically, they STOLE my minutes that I had paid for. Since I had already paid for those minutes, how hard would it have been to either put those minutes back on the phone or send me a card to replace those minutes. These thieves know nothing about customer service at all.

I am a 64-year-old senior citizen living on a fixed income. I have no patience when it comes to TracFone and getting my minutes immediately added after I've spent my hard-earned money on a $29, 99 TracFone card. I am reconfiguring my money so that if/when my 360 minutes (I have triple minutes) are up, I have a cell phone from another company and won't ever be using TracFone ever again.

On Thursday February 9, 2017, I purchased a $29.99 (120 minutes) TracFone card from the local Giant grocery store in Prince Frederick, MD. When I got home and tried to add the time to my phone, it went into "System processing order" mode. It kept giving that message on Friday, all day Saturday, and again this morning (Sunday, February 12, 2017). At no time did a human being come on.

I have 12 minutes of time left and 360 minutes of missing time that I have already paid for.

A family member is in the hospital and is dying. I need to be in contact with family and friends.

TracFone has my money. I have 12 minutes of time left, 360 minutes (6 hours) of missing time, and a dying relative. I need my 360 minutes -- or a refund in full.

Thanks!

On 1/4/2017 I purchased a 120 minute calling card, I am on the double minute plan and did not receive my double minutes. I called and the person I talked to said I was just on the basic plan. I told him he better check again. After a few minutes he came back and verified I was indeed on the double minute plan. The minutes were added and he told me to call back to up date my account. I did this and was asked for my zip code. That person said I was updated and was good to go. Later that afternoon I went to make a phone call and my phone said no service. I called back again and was told that because I had a different zip code my phone number had been changed. First of all I find this is B.S., why would my phone number change just because my zip code changed. By the way I have been at this zip code for 2 years and had no problems adding minutes. The person I talked to this time said to turn the phone off and then back on and the new number would show up on my phone, no such luck. Now I call back and have trouble with the pre recorded menu because I have no phone number to give them. I am getting very P O. Finally get thru and am told the same thing about the zip code, I tell them just give me my old number back, they said they can't because it has already been given out, come on, in less than a couple of hours? I finally get my new number. How about compensating back about 15 minutes I used texting everyone the new number? This service sucks, and while I'm at it hire people that speak clear English, very annoying sorry I didn't understand you. You can contact me at [protected]@hotmail.com. or [protected]. Keith Vieau

Worst customer service ever.
Accidentally purchased the wrong type of card, I just want to switch to the right card of card. They will not do it, Multi billion dollar Corp and they refuse to transfer a measily 45 bucks to a cell fone?
I am ending my service with these people immediately.
Kevin and Steve ( presidents of tracfone) you should be ashamed or yourselves ripping people off 1 at a time while you make millions.

I called TracFone today because the phone I have would not connect to the internet using the mobile data feature. I spent well over 2 hours on the phone with customer service and the went through their script of possible solutions. None worked. Was transferred to another department and went through the whole process over again with someone new, because when you get transferred to someone else, the previous representative does not forward what they have done with you. We went through the troubleshooting script again with a few additions which included a factory rest of my phone. This still did not work. Their final solution was to replace my phone. I thought this was great until they wanted my phone sent back prior to sending the replacement. They said it would take 5 to 7 days to get me the new phone after receiving mine. I told them this was unacceptable as this was a business phone and I could not be without the phone for over a week and half! I asked for a manager and was told this was company to policy and there were no exceptions. I’ve been a TracFone customer for over 15 years and our family has had at least 10 phones over that time. As a result of this policy and treatment, we will no longer be TracFone customers and will be seeking a new provider.

tracfone sells simm kits that are suppose to work in your unlocked android cell phones and I purchases one at Walmart and it worked for awhile until they lost a tower here and now it is to far away for the att tower and then they want you to go purchase a T-Mobile kit after already paying for a att and paying twice on top of wasting 60 days on one of your prepaid cards and your phone not working and passing the cost on to you this is no way to do business I do not recommend you doing business with this company.

I have a tracfone [protected] I done had for a while I actually bought a card for it the same day I lost phone I go buy another phone a alcateonetouch a206g I bought a 29.99 all from a walgreens by my house 90th center I lost the phone I set up my email information did security code etc ok I deactivated my phone an they where to hold my minutes til I went about another phone well out the blue moon my [protected] is calling my phone I jumped out my bed called tracfone an spoke with cindy who states she is a supervisor I asked her how the hell did my phone get re activated she said they had to know my I formation! There is no way a stranger could know my first pin 7812 let alone my dead dogs name impossible so I deactivated it again an changed my info I would like all my minutes reimburse or send me my money for my phone an my minute card since customer service feels friendly enough to re-activate my phone to anybody who calls in on it wasting my money that I spent that came out of my pocket so I would like reimbursement all my money ran back to me with the prices of my phone can't no one get that info im beyond dis appointed i'm mad as hell

Out of the clear blue sky, my tracfone has been updated. It installed a new keyboard which is fine. But now I can't open pictures that have been texted me. It says to download. When I do that, it says downloading, but nothing happens. Before I could easily receive pictures. I cannot open my account to see how many minutes I have left. This phone does not consistently ring no matter how loud the settings are.

I hav been dealing with straighttalk/tracfone 4 over 3 years now . I hav purchased 3 phones . I hav had 26 replacement phones . 25 of 1 model & 1 of a diff model . I've had my hand burned 3 times and upon returning 2 my bedroom I found my bed smoldering and a 3' diameter scorched area on my bed . I saved my room from going up in flames . 4 the last year I've been trying 2 get both my defective phones replaced . The company has drug their heels and never replaced either . Now both r out of warranty and their response is "2 bad buy a new phone " . I believe they r crooks . I also hav a second # with a diff company that I've called them on because I can't make many calls or use internet on my tracfone . I can't loose my # so I kept paying the monthly service even tho I'm severely limited on use . Is there any help u can offer ?

Tracfone more like Trickfone. Absolutely the worse display of customer service I have ever encountered. I purchased a smart phone for my dad for Christmas and tried to activate it 12/30/16. I activated many phones in the past through the website with minimal to no issues. But now overtime you try to do something you get a error message to call customer service. I'm thinking no problem whets few extra minutes to make sure that this is done right...boy was I wrong. After calling in someone was on the line in about 2 minutes. She saw where the activation was in progress from the website and needed to transfer me over to the dept that handles the activation. Sorry but isn't that number that is supplied. After waiting over a hour I hung up and called back. Only to on hold for a additional 35 minis. That is completely unacceptable on every level. So I waited a few days just trying to give the process time and nothing. I decided to call back today(1/2/17) and see if I could get a answer thinking that maybe they were short staffed because of the holidays. But no today is worse and they tell me that the process is complete. How is this possible and I cant make a call or receive a call. This was after being on hold for a hour. So I request that they transfer service back to my previous. I get told that they cant do that because I need a new SIM card and they can send me one in 3 to 10 business days. There is nothing wrong with the card it currently has, its only been out of service for like 2 days. I decided to just go buy another phone similar to previous one. I hop on the website thinking that things are better on there and its the same BS! Furious is an understatement. I call only and tell the rep that everything and all she can say is I'm sorry but that dept has a high call volume and that's why it takes so long. I informed her that I get where she is coming from but this ridiculous and anything over 30 minutes is unacceptable. I guarantee today is the last day that Trickfone will get any of my money. Oh yeah and thanks for ruining what could have been a great Christmas gift.

I just bought an Alcatel One Touch Tracfone and was trying to activate it online and when I entered the serial number on the red activation card it tells me it was already associated with another account. Then I called their customer service line to activate it and the automated service told me the same thing. Then I talked to a customer service representative who again told me the same thing about the serial number on the red activation card. I told him that it was a brand new phone and has never been activated so he tells me to give him the serial number from the back of the phone which come to find out is different from the one on the activation card that came with the phone. I thought we had the problem solved and that I could now activate my phone but oh no. He then tells me that the sim card with the phone is expired and I'll have to wait 1 to 9 business days to get a new sim card before I can activate my phone. I tried calling back to talk to another twice but lost connection with the first one and the second onde I talked to was some idiotic woman who obviously doesn't understand a word of English and didn't have any business being a csr. She kept telling me to take the phone back to the store and ask them why the activation card wasn't right. I kept trying to explain to her that they don't package the phones and would have no idea, but she couldn't seem to comprehend that. The phone itself only cost $15 because it just a cheap little flip phone which is all I wanted, but I also bought a 60 minute airtime card which is non-refundable. I'm really upset over this and don't really want to do business with Tracfone anymore but since I bought this airtime card I guess I'm stuck getting another Tracfone but I will be taking this piece of crap phone back to the store today.