Complaint Rating:

Company information:
ToysRUs
Wayne, New Jersey
United States

Purchased 2 NBA Live 08 games for kids on 12/21/07. My step kids live in London, Ont. Canada. I live in Indiana, USA They came for x-mas vacation and we gave them these games for x-mas. They took them home and started to play them. They said that they put them in there psp's and played one session and the game lockedup there systems. They called me and told me about this problem. I told them to wait tell springbreak and bring them back to Indiana with them. Well its now 03/14/08 and I called to see what I needed to bring them in to exchange them and the local store told me that I couldn't exchange them. I have all my receipts. I called Toysrus customer service and they told me that I would have to call the manufacture of the game to return them. I asked them for the phone # to E.A. Sports and the couldn't find a phone #. I found the # online and called them. I can't believe a company that sells consumers products don't have phone #'s for there product lines. They said I would have to ship them the game and they would ship it back to me. I asked if they could ship it to my kids in Canada and they said no. By the time I pay shipping to ship they games to California and then ship them to Canada I should just go to Walmart and by 2 new ones. I say Walmart because Toysrus doesn't stand behind there products they sell nor do they have a phone # to help a customer with a problem that they sold a consumer.