Complaint Rating:

Company information:
Toys R Us
United States
toysrus.com

My daughter bought a bike and within the first week its been back several times, the last time because the disk brakes seized up throwing her off the bike! On asking for her money back she was refused, with two managers shouting at her in front of other customers and saying there was NO fault and she would be getting no refund. On showing the managers a print out from trading standards, my daughter was also told, " that means nothing to us!" ( obviously their shop staff are mechanics as well as 'well briefed' on the sale of goods act !) so now its now in the hands of trading standards.

Personally, i'll be giving this shambolic bunch of numpties a miss in future! Don't go there, they couldn't organise a bun fight in a bakery!