Complaint Rating:

Company information:
Toys R US
Texas
United States

I visted the Toys R Us website and they show an ad for Video Games BUY TWO GET ONE FREE. In the ad is says"excludes video software and Video Pre-Orders". Nothing about select items. The website is really slow and difficult to us. The search engine is awful. So I spent 30 minutes loading my cart only but when I get to the checkout it charges me full price so I call them. The clark was really nice and cheery BUT she had me click three times to show me the "select items" part. In other words it is intentionally not clear. By this time I am mad at the time I wasted and so I spoke to a supervisor who was so nice and no help at all. When I told her the website was awful she informed me they had worked on it this weekend, when I told her it was slow she said it was my computer, when I told her the ad was deceptive she told me it was unforunate but that is what it is. I have stopped the emails and will not shop there again. At this time with money so tight why would a store spend so much time, effort and money to get your business and then make you go away mad?