Toyota
reviews and complaints

I had communicated to Toyota India about a particular issue in my car. The company's dealer who is supposedly to address my grievance went about very defensive and reciprocated in an unilateral manner about their service standards without attributing any blame to them selves and conculded everything was fine. My concern is not about the blame game as opposed to the fact how they went about addressing the issue that I raised. I was not given any opportunity to present from my side, and even post taking it up that please let me be heard, they have altogether stopped communicating with me. The last mail is have written is as follows:
":Dear Toyota team:

This is with respect to the muted manner in which you are treating. Despite my mail, I am findings you to be snubbing me. If this is the approach I am very sorry about the stone like and insensitive manner. No, I do not want any compensation, but show some empathy to customers that you keep talking about.

Must say its been a very poor exprience."

Despite this mail, they have not responded. I find this behaviour very hard to believe. Clearly, they lack basic responsibility towards their customers.

i was feeling so worry about of my car because it might be caused heavy accident at anytime anywhere. It had been repair by Toyota Service Center Ipoh, Malaysia more than 1 1/2 month the same problem of the car have not settle for me yet! My Vios car is registered on May'2004, Model : Toyota Vios (G) . I was send my car to repair since Sep'2013 for being engine suddenly dies off (flame-out) / breakdown while driving on the road ! This was happening off & on . At first time they said it had diagnose air sensor problem, so that part had change also doesn't settle the origin problem, it should be diagnose wrongly because of the same problem come out after they handling car to me. I continuously go back to Toyota Ipoh, service center for 4 to 5 times for the same problem! They can't even found the problem & solve it either ! These was make me so disappointed & feel lost of confidence about Toyota Car even servicing ! I was feeling so unsafe while driving these kind of condition car ! Is there any compensation or claims if something happen to me or to my passenger! I would not be compromise with Toyota if this matter really happens one day!

Very, Very disappointed after this experience with my first Toyota vehicle

My name is Faruk Çubukçu, writing to you from Turkey. Unfortunately the subject is a complaint about an authorized service centre in Turkey. Name of the authorized service is TOYOTA PLAZA BOROVALI in Izmir city in TURKEY.
The issue is related with my new Toyota Corolla car has just bought 45 days ago (1st of August) from the authorised service center. Last week I made a little accident and stoke one of the door to park door (which is established by insurance expert). So I take my car to this service center building (TOYOTA PLAZA BOROVALI). It is OK so far.
After couple of days, I was called to take my car back today. I went there and become very surprised because they said that “your car has had an accident during the test which has been done outside”. Then I saw the car that is damaged seriously. Crash is very enormous and from front side specially. Then they made an explanation that “we did it we can fix the car and give it to you later”. I said that the car was here and you must care for it. You caused an accident (unknown and suspicious) and caused serious damage. So you must compensate it. Repair and the value lost.
And the car lost at least half of value. This is a breach of trust. So I started legal applications. And also informed TOYOTA authorizes. But these procedures work very slowly. So I am very helpless now.
They are responsible of the accident but they don’t to compensate anything. Besides another suspicious issue that this car was there to be painted for only a door paint repair but they say that they were testing it outside. Perhaps they used my car for an ordinary work and they have an accident. I also suspect that they may arrange some “illegal accident reports” to make the situations good for themselves.
I want to inform you about this bad situation.
Sincerely,

I was sold a brand new defective car. toyota refuses to take responsiblity for the defect, because they dont consider is to be a manufactuer defect. the car is only three months old, and I reported the defect two weeks into ownership, and neither the selling the dealership or toyota will help me. I would loose 7 grand to sell it, and 5 grand to re paint the car. toyota is a waste of company. they have done nothing to help me and they allowed a their dealership to be little me, and call me a liar, and even ask me to leave beacsue I wanted them to fix my car properly. do yourself a favor and dont buy a toyota. they dont caer about their consumers who spend there hard earned money to drive there cars.

Hi
I bought this car for my daughter 4month ago. My first Toyota product..
The KM on this car was about 160 000 but is was very neatly something for the eye. The previous owner did the services on time until he bought an other car and so the runx stood still for a while according to the dealer.
I was impressed and purchased the car. The next service of the car was at 180 000 .
At 177365 km i took the car to McCarty Toyota in Paarl ( reg no 1991/003245/06 ) Vat no [protected] for its first service ( in my posestion )
When they brought the car back to me the oil light went on.They even said nothing to me or my daughter who drove this car from Wellington to Cape Town every day .
My daughter phoned me and complained about the noise that the car made and i told her not to use it. I phoned McCarthy and they came and drove it back to the workshop in Paarl +- 15 or more km>
They looked into the matter and phoned me back with the news . Sugar in your oil pan. My question to them is how, because this is the first time that we put in oil . Yes i opened the bonnet just to see how the engine looked and thats it.
I took some photos and tasted the sugar and yes its sweet and its sugar.
Then i went back to the dealer and he couldnt help me. Even Toyota cant explain how the sugar came there . But they assured me that the oil pan of the car was never dropped.
How can you help me
Thanks
Freddie

I own a 2008 Toyota Camry car. Recently I had noticed that small cracks are appearing on dashboard vinyl. I have a few friends who own similar cars and similar models and they complained of similar problem. I visited a Toyota service center and the manager informed me that the warranty on the vehicle has expired and if I wish to install a new dashboard then it will cost me US$ 900/-. I personally think that this is a manufacturer's defective material that has been used on these cars since I own a 2005 Toyota echo and the dashboard looks as new. Now will Toyota investigates this problem and inform me whether it is prepared to replace the dashboard and bear the cost.

GUD MORNING, PLS I WANT TO KNOW IF AM IN THE RIGHT PLACE TO LAY COMPLAIN

MY CAR WAS STOLEN LATER IT WAS FOUND IN LENASIA SOWETO, AND WHEN IWENT THEIR TO CLAIM MY CAR I FOUND OUT THAT THE CHASIS NUMBER HAS BEEN TAMPERD WITH, SO THEY TOLD ME THAT THEY NEED COMFIRMATION FROM TOYOTA PLANT.PLS I NEED YOUR ASSISTANCE;

THE NAME OF MY CAR IS TOYOTA CAMRY .PLATE NUMBER ZML 890 GP

MY NAME IS MR RAPHEAL DUNU

PHONE NUMBER [protected]

EMAIL ADRESS; [protected]@yahoo.com, PLEASE I WILL BE VERY GLAND TO HEAR FROM YOU, THANKS.

Toyota automobiles company promotion 2013.
Curzon square, 25 park lane
London
W1k 1ra
United kingdom
Switchboard: [protected]
Www.toyota.co.uk

dear lucky winner,
This is to inform you that you have won a prize money of £500, 000.00 (five hundred thousand pounds) and 1 hp laptop for the yearly toyota lottery promotion united kingdom which is organized by toyota in conjunction with chevron texaco oil and gas company, “your email address" were selected through a computer ballot system drawn from nine hundred
Thousand email from canada, australia, united states, asia, europe, middle east, africa and oceanic as part of our international promotions program which is conducted annually, we have only selected 20 people as our winners, throughelectronic ballot system without the winner applying.

These are your identification numbers:
Ticket number: [protected]/2013
Serial number: 3872/506
Lucky numbers:7/4/88/28/01/40
Verification and funds release form
—
(1):your name:
(2):your full address:
(3):your mobile number:
(4) reply to this email id ([protected]@live.com)
(5):your nationality :
(6):yoursex:
(7):your age:.
(8):your country of residence:
(9):your occupation:.
(10):your winner e-mail address:
(11):account name:
(12):account number:
(13):bank name:
(14):bank address and branch:opp:-
(15): please note that a copy of your passport or your drivers license is needed while sending your information...
Please fill the information below and send to:
[protected]@live.com
Dr. andy john
Foreign service manager
Toyota lottery (pty) ltd.
Call [protected]
Website:www.toyota.com
I want to congratulate you in advance and please do not forget to help the poor in the society when toyota makes you a beneficiary of their world of wealth.
Congratulations once again on your winnings!
Yours faithfully,
Mr. robert wilson
For the chief executive officer (ceo) toyota lottery compan

I took my truck into this dealership to get it lifted on Monday the 27th of May (only went with the dealership so my Tacoma could stay under warranty). At the time of scheduling, I was thinking about getting larger tires, but was quoted around $1800 for a new set (mounted and balanced). When I mentioned that the price was ridiculous and showed the salesman (Richard) two different online prices at $215 for each tire, he didn't have anything to say. I also called a local tire company and was quoted $1000 for 4 of the exact same tires mounted and balanced and installed. He didn't offer to price match, so I didn't bother to use them for this service. Additionally, the man who was helping me works for the add-on section, but didn't have a good understanding of tire/wheel size or of the lift kits. I feel that the knowledge base for what he was selling was missing, and I was disappointed that I had to convert tire size on my own when he should have the base knowledge. I also didn't feel that he had enough truck knowledge for me to ask any additional questions, which was disappointing.
When I dropped off my truck for the service, I was asked if I was also getting bigger tires. I relayed the story, and the service guy (Jason) said he was surprised because the dealership does price-match. I told him if they had offered to price match (especially after I showed the service guy 3 different and cheaper quotes), I would have bought the set from them. I was disappointed.
I opted to drop my truck off at 7am on Monday nearly a week later (because that's how long it took them to get the parts in) so that it would be done that day. They gave me a loaner car (which was nice), but it wasn't open yet. I was told 7:30, so I walked around the lot for a while. At 7:40, it was still closed, so I talked to the first sales person I saw, who told me it opened at 8:00. Apparently, the woman who worked that desk had been let go, but no one had been scheduled to cover down and only a few people seemed to know that. They kept trying to call the fired woman in for work, not knowing she no longer worked there. Finally, after over an hour of waiting, another salesman got the system running and I got my loaner car, which was dirty and smelled very strongly like cigarettes. I went back inside to have them make a note (so that I wouldn't get charged) and was told not to worry about it. He did give me two hats for my patience, and though I'm not a hat wearer, I appreciated the effort. I was also told not to worry about filling up the gas tank, because of the inconvenience I'd suffered that morning. When I got into the car, it didn't even have 3/4 tank of gas!
I received a call that Monday evening to let me know that my truck would be done the following day (Tuesday). I was not happy about this, but acquiesced. I'd been told two days was the worst-case scenario. The following morning, I received another call telling me that they had received the wrong parts (tundra instead of Tacoma) for the front end, but that they would have them overnighted and it would be done the following day (Wednesday). At this point, I was very unhappy. I told them as much, but was not offered any kind of consolation aside from "sorry".
Wednesday, I received yet ANOTHER call. The parts had not yet come in, but should be in on Thursday. At the time of scheduling, I had let them know that I would be leaving the country on Friday the 31st, and was told that it would be NO issue. I let them know that if it was not finished by the end of Thursday, I would need them to remove the half of a lift kit and replace my original parts and give me back my money because I was out of time.
Finally, Thursday, I received a call and they were finishing up on my truck. I went to pick it up and drove it to the grocery store, where I nearly lost my front end going over a speed bump. I parked my truck and looked at the front shocks. There was a 2 inch gap between the top nut and the top of the shock and the washer was just flopping around. It was obvious to me that a bushing was missing…on both sides of my front end. It was also obvious to me that it hadn’t been test driven. I could have easily sheared off this nut had I hit a bump hard enough. I returned to the dealership and located the mechanic who did the work. He admitted that it was a mistake and immediately installed the bushings, which fixed the issue. I had to request to speak to a manager, who finally gave me $100 store credit (after I requested some kind of reimbursement). Jason (the salesman I’d dealt with since Monday) also threw in a wash/vacuum for when I return to the states. He also told me that they thought about washing my truck that day but figured out that I’d want it back ASAP, and also offered the excuse that the 3” lift might make it not fit in the dealership washer. I was also told how important all 10s were on the survey I would be receiving. Absolutely shocking! This was not a 10 scoring visit! I understand that it was not his fault, but I do not want my awful experience to read as “excellent” in some database.
The issue is, I don’t know if I’ll ever use either the $100 voucher or the vacuum/wash. I’m concerned about the level of workmanship done on my Tacoma, but thankfully, I have mechanics I work with at work who will look at it to ensure it is safe. In the meantime, I just don’t have a lot of faith in the quality of work I’ve received, which worries me about something so small as an oil change in the future. I’ve also heard horror stories about how long a wash/vacuum takes at this dealership. Bottom line is this...I will attempt to NEVER use this dealership for any other aftermarket purchase unless I have to. If I must, I will ensure that they HAVE the parts on hand when I drop off my vehicle and that they have physically LOOKED at them to ensure they are correct, which is the advice I recommend to everyone. I will also physically inspect everything I have done/worked on before I leave, which is a shame. I should have complete confidence in this dealership, which is a national name. I am terribly disappointed in the dealership.

http://mossyscrewedme.com/
On February 16, 2007, I purchased a “certified” used 2002 Ford Escort for $12, 000 from Mossy Toyota during their “red tag sale”.

When I took it for a test drive, I noticed a vibration, and asked about it before I bought the car. I was told at that time that the idler needed to be adjusted and they could take care of it if I brought it back the next day when the shop had time. I remembered the exact same thing I had to have done a few times, on a Chevy Vega I once owned.

I had been a loyal customer of Mossy Toyota for over 6 years, and all that time they had treated very me well. Many occasions picking me up from home or work when my previous vehicle needed repairs.

They are also well-established and the most prominent dealership in town with nearly a dozen dealerships. I thought that I could rely on what they said, when they told me that the vibration was not a big problem and they would fix it right away.

I took them at their word, and bought the car. It came with a 90-day, 3, 000 mile bumper-to-bumper warranty and I purchased an extended warranty in addition, just to be safe. It did not cover previously submerged and rusted out flood cars with contaminated electronic equipment.

I had no idea then that the contract I signed included a clause — on the back — that took away my Constitutional rights and required any dispute to be submitted to an arbitration program chosen and paid for by Mossy Toyota.

When I took the car back for repairs, I was taken aback by their change in attitude. It turned out that Mossy knew about the vibration problem beforehand and knew they could not fix it before they sold it to me.

They claimed that the vibration was “normal” and didn’t need to be fixed. The head mechanic said “that’s the way it is” and that “this type of car is prone to shaking.”

The vehicle shook only when in drive and at a stop. Shaking the rear view mirrors to the point I could not see through them and headlight beams bouncing on the street.

I returned several times and asked them to fix it. They took the car for repairs twice, but the shaking and rattling continued. They refused to take the car back after repeatedly asking, even laughing at me at one time.

Then I contacted an independent expert after several weeks of pleading with Mossy and asked him to examine the car. When he did, he found extensive rust damage and other signs that the car had been submerged under water. He said that vital electronic equipment was contaminated and corroding.

He also found that the vehicle had been in a collision. I found out eventually that the collision damage had also been reported to Carfax even though the dealer provided a clean “Auto Check report”.

He concluded that the car was unsafe to drive. I then made arrangements for an alternate vehicle.

They did not take the car back, offer a like vehicle or anything else… Only turned their back leaving me no alternatives.

I was stuck with a lemon I could not sell to anyone, knowing what I knew about it being unsafe. I would not take advantage of anyone else by re-selling it. The car remains sitting, un-driven, un-drivable, and collecting dust in my garage to this day.

Finally I hired an attorney who filed a suit on my behalf. Then Mossy Toyota filed a motion in court to get the case kicked out of court and go to arbitration, before the American Arbitration Association.

While I was waiting to get things resolved, I had to keep making monthly payments for the car. Otherwise, it could have been repossessed, ruining my credit. I ended up paying off the entire loan of over $12, 000 — all for a car I couldn’t even drive.

My attorney found out that the one arbitrator who was going to hear my case had a history of representing car dealers. Another had a history of ruling for the company and against the consumer on forty different cases.

So he contested that arbitrator and another one was named to hear my case. There was more back-and-forth over the arbitrators. Then Mossy refused to pay to initiate the arbitration proceedings as required by the contract. Under the AAA (American Arbitration Association) rules, the company was supposed to pay $750 to start the arbitration process moving. But Mossy refused to pay.

Instead, they insisted that I pay up-front. But that is contrary to AAA rules. The contract they presented to me said that they would pay up to $1500 for case management and arbitrator fees, but they still insisted that I pay instead.

My attorney has tried over and over again to get the case heard. Meanwhile, I have had to wait. And wait. I’ve been waiting ever since 2007, now in the seventh year, just to get my case heard in arbitration.

Last year, the AAA dropped Mossy and wrote a letter to Mossy refusing to hear any case from Mossy, demanding that the AAA name be removed from Mossy’s contracts.

The AAA wrote they took that action because “Mossy Toyota has not complied with our request to adhere to our policy regarding consumer claims…”

Recently, the court ordered that my case be heard by the Judicial Arbitration and Mediation Services (JAMS). I have a hearing date set for next June, before a JAMS arbitrator.

But again in March 2013, Mossy filed a motion seeking to have the case dismissed and taken off the docket for JAMS.

So now I’m still having to battle, just to get a hearing in arbitration. I know that the proponents of arbitration claim that it’s faster than courts. But — I don’t think they take into account cases like mine.

If I had been able to have my case heard in court, I think that Mossy Toyota would not have sold me that defective car in the first place. But why not, since they know I can never get them in front of a jury?

A VW Polo was traded in last year (2012 – June) for the purchase of the above mentioned BMW. However due to the many faults on the BMW transfer and collection time took just over a month and a half. When ownership of the BMW was eventually taken, the Polo had not been transferred to Ethekwini Toyota in time resulting in myself having to pay for both vehicles in the month of July.
I was promised that I will be fully refunded (by the sales rep) for this extra monthly payment for the Polo as the car right fully belonged to Ethekwini Toyota. It was said that the amount of R1, 900.00 was being handled by the account’s department and on a number of occasion’s being deposited direct to my account only to realise this was all a lie merely to buy some time.
Further more, when the BMW was purchased, the car had not come with a spare key. This was also promised as the previous owner was in Cape Town at the time. On numerous occasions the sales rep had mentioned that they sent out a key speacialist to tend to the issue (which had never happened), and had also “apparently” delivered the spare key. They refused to pay and replace the spare key and to date has still not replaced the key.
I may not be a fleet buyer/owner or purchased a top end vehicle from Ethekwini Toyota, but the after sale service and treatment was absolutly phathetic. Everything is promised to the client in order for a sale, and later on followed by LIES.

I purchased the best truck I could ever wish for, 2001 Toyota Tacoma; it’s an xtra cab with TRD with the SR5. Today at 113500 miles it still looks and runs showroom new. But it has the rust on the frame and bad too. Toyota refuses to help in any way. In 2012 the frame was perfect, now it is almost eaten through. I love this truck but it is unsafe to drive and I am very displeased with how they are handling the situation. At 113500 miles I opt to go with Toyota compared to Chevrolet because Toyota had a wonderful reputation on reliable vehicles and I was sold on that. When the recall was sent out, I was living in Virginia and battling cancer so I missed the recall. I believe Toyota should warrant their product or close down their plants if they won’t honor the issues at hand. I want a new frame or at least another truck with my engine and transmission, my baby is gorgeous. I am now on a fixed income with blood clots in my lungs due to the cancer I need my truck.
Toyota what will you do to help?

I recently went to Hudson Toyota to purchase a car that's was $1, 000. I called days in advance, I called an hour before to make sure these cars were still on the lot and purchasable. When I get to the lot I get two different stories on what happened the car I came to look at. These people are dishonest and are rude and unhelpful. They will tell you anything to get you into the door. The only honesty that came out of the people mouth is when the salesmen told me "The customer service is just there to tell you anything to get you in the door." What a sham this place don't waste your time! http://www.hudsontoyota.com/detail-1997-chrysler-cirrus-used-10049448.html this is the car I went to go see the one with the blown transmission that was sold. So go check it out yourself!

I bought my Camry in March of 2011; Car had a wheel alignment issue since the day one; it would pull towards one direction & at a certain speed the steering wheel would shake. My first visit back to the dealership was with the same complain within a very few days of purchase & after that quite a few more. Every time the dealer would say that they fixed it but the issue did not seems to get completely resolved & re-appear again. I am a working class person & cannot take time off frequently to go back over & over again. Every time I went for the service, I notified of the issue the dealership & they would accept the fact that there is an issue. They asked me to replace tires at about 18K – 20K miles & I paid & did it as well but the issue was not resolved. Eventually I contacted Toyota corporate & they would not do anything either, other than sending me back to the same dealer who has not been able to do any good for almost 2 years. I have my hard earned money into it & am not being heard on the pretext that alignment can go off very easily with a slight jerk to the drive system while driving. I use my car for commuting between my office & work that is connected with 19 miles of highway drive & 3 surface street.

Paid champion Toyota dealership 269.38 for the 2013 Toyota corolla on 11/21/2012. I have been receiving complaints from Toyota financial services that they never received the payment from the dealership. I made the payment with Nathan on credit card at the dealership who works in finance. I have receiving harassing phone calls for three months, at all tips of hrs from Toyota financial services and i have never been late or skipped a payment.