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2.0 1217 Reviews

Toyota Complaints Summary

292 Resolved
923 Unresolved
Our verdict: When using services from Toyota with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:31 pm EST
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Toyota warranty issues loss of business

I keep losing business to a local car dealer that tells people not to come to my store to have an after-market radio or remote start added to their car. I have customers tell me this nearly every day when remote start season (Nov-Dec) starts. We have had numerous customers not show up for scheduled work and find out afterwards that the dealer told them these things and they got scared.
Nearly all of the salesman will tell you that adding an after-market part will void your warranty.
This statement is illegal under the MAGNUM MOSS WARRANTY ACT
They do not attempt to explain it in anyway. I have spent 2 years gathering information and they just will say things like this and only like this "if you add a remote start it will ruin your car and void the warranty"
PRESTON TOYOTA NEW CASTLE, PA 16105

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9:51 am EST
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Toyota fake email award

[protected]@notification780.onmicrosoft.com

Recipients

Subject: CONGRATULATIONS LUCKY WINNER
Priority: Normal Date: Wednesday, November 6, 2013 3:38 AM Size: 3 KB

TOYOTA AUTOMOBILES COMPANY
BURNASTON A38/A50, DERYSHIRE
EAST MIDLANDS DE1 9TA UNITED KINGDOM
(Customers Help Line) +[protected].
STAR PRIZE WINNER
This is to inform you that you have won a BRAND NEW TOYOTA CAMRY 09 CAR and a
cash prize of (£500, 000 GBP). The car comes with a special TOYOTA INSURANCE
Cover for one whole year that is till the next promotion. It also comes with a
one year Warranty and FREE repairs at any TOYOTA AUTOMOBILES depot or service
station worldwide. Your Batch No: [protected]/166 and Winning No: 1544 make you as
one of the lucky winner in our Charity bonanza.

for your informations Warning! Fraudulent emails are circulating that appear
to be using TOYOTA free award addresses, but are not from The TOYOTA.please be
careful.

Fill the Information below:

1. Full Name:
2. Full Address:
3. State:
4. Occupation:
5. Age:
6. Sex:
7. Country:
8. Winning Email:
9. Mobile Number:

Contact Events Manager

Name: Dr. Matt Williams,
Email: [protected]@gmail.com
Tel: +[protected]

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1:48 am EDT
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Toyota poor communication

I had communicated to Toyota India about a particular issue in my car. The company's dealer who is supposedly to address my grievance went about very defensive and reciprocated in an unilateral manner about their service standards without attributing any blame to them selves and conculded everything was fine. My concern is not about the blame game as opposed to the fact how they went about addressing the issue that I raised. I was not given any opportunity to present from my side, and even post taking it up that please let me be heard, they have altogether stopped communicating with me. The last mail is have written is as follows:
":Dear Toyota team:

This is with respect to the muted manner in which you are treating. Despite my mail, I am findings you to be snubbing me. If this is the approach I am very sorry about the stone like and insensitive manner. No, I do not want any compensation, but show some empathy to customers that you keep talking about.

Must say its been a very poor exprience."

Despite this mail, they have not responded. I find this behaviour very hard to believe. Clearly, they lack basic responsibility towards their customers.

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Sunil Gehlot
, IN
Sep 06, 2010 1:25 am EDT

I have purchased a Innova SUV of TOYOTA but the breaking system of the above vehicle has failed only at 19395 Kilometers.

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Toyota poor of service

i was feeling so worry about of my car because it might be caused heavy accident at anytime anywhere. It had been repair by Toyota Service Center Ipoh, Malaysia more than 1 1/2 month the same problem of the car have not settle for me yet! My Vios car is registered on May'2004, Model : Toyota Vios (G) . I was send my car to repair since Sep'2013 for being engine suddenly dies off (flame-out) / breakdown while driving on the road ! This was happening off & on . At first time they said it had diagnose air sensor problem, so that part had change also doesn't settle the origin problem, it should be diagnose wrongly because of the same problem come out after they handling car to me. I continuously go back to Toyota Ipoh, service center for 4 to 5 times for the same problem! They can't even found the problem & solve it either ! These was make me so disappointed & feel lost of confidence about Toyota Car even servicing ! I was feeling so unsafe while driving these kind of condition car ! Is there any compensation or claims if something happen to me or to my passenger! I would not be compromise with Toyota if this matter really happens one day!

Very, Very disappointed after this experience with my first Toyota vehicle

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miss tong
, US
May 28, 2016 9:24 am EDT
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我要投诉怡保的Toyota Service Center。我车拿回去Service之后当天我发现到我车的 front boret有凹下去一个小点。我马上投诉当天的负责人,他就帮我拍下了照说帮我问经理。其实都是敷衍我,我就相信他。第二天我到回去问他给什么交代我,那负责人又说要问了当天帮我Service车的技术人员先。如果是他们弄到也不会承认的,我又忍他。隔几天后他打回来给我说不是他们Toyota的技术人员弄到的。就这样推泄责任,跟本都没有问到经理,伙计弄到,一百巴仙不会承认。这么大间Toyota就当没事吗?希望贵公司给我一个交代。

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Toyota fraud and theft

I bought a 2012 Scion IQ from Frontier Toyota on Feb. 16, 2013. On August 16, 2013. I took the vehicle into Frontier because of the idling and smelling of gas issue. They kept my car for 3 weeks. In short, they rebuilt the engine. Because the car was running rich, carbon built up around the pistons. Because the specs. were modified either by Frontier or past owner, it gave the illusion that it had a lot of power, when in reality, it DID NOT! While in their care they removed all the after market parts that were on it when I purchased it, and replaced these parts with standard stock parts. (Steering wheel, back leather seats, front/back windshield, tires, front headlights, etc.) I choose to buy this vehicle, because the car performed/ran like a large vehicle, it had excellent traction, it handle the road like a race car! I filed a complaint with the State Department of Repair. I'm trying to find an attorney to assists me in this matter. When I went to pick up my car from Frontier Toyota, I spoke with another gal that had her IQ in for repairs. She told me that her car was there, because they had to replace the engine? THESE CRIMINALS at Frontier Toyota... need to be stopped! Innocent people, primarily FEMALES, are being hustled! HELP ME! They've received over 24K from me, for a vehicle that really didn't exist! It was an illusion!

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Toyota authorized service damage my car. not compensate

My name is Faruk Çubukçu, writing to you from Turkey. Unfortunately the subject is a complaint about an authorized service centre in Turkey. Name of the authorized service is TOYOTA PLAZA BOROVALI in Izmir city in TURKEY.
The issue is related with my new Toyota Corolla car has just bought 45 days ago (1st of August) from the authorised service center. Last week I made a little accident and stoke one of the door to park door (which is established by insurance expert). So I take my car to this service center building (TOYOTA PLAZA BOROVALI). It is OK so far.
After couple of days, I was called to take my car back today. I went there and become very surprised because they said that “your car has had an accident during the test which has been done outside”. Then I saw the car that is damaged seriously. Crash is very enormous and from front side specially. Then they made an explanation that “we did it we can fix the car and give it to you later”. I said that the car was here and you must care for it. You caused an accident (unknown and suspicious) and caused serious damage. So you must compensate it. Repair and the value lost.
And the car lost at least half of value. This is a breach of trust. So I started legal applications. And also informed TOYOTA authorizes. But these procedures work very slowly. So I am very helpless now.
They are responsible of the accident but they don’t to compensate anything. Besides another suspicious issue that this car was there to be painted for only a door paint repair but they say that they were testing it outside. Perhaps they used my car for an ordinary work and they have an accident. I also suspect that they may arrange some “illegal accident reports” to make the situations good for themselves.
I want to inform you about this bad situation.
Sincerely,

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11:28 pm EDT
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Toyota dishonest business practices

I went to this dealer to buy a specific car, however I was steered into another car that was cheaper and told was comparable. It was not. I was sold an extended warranty and then lied to about the terms and how it would be financed. Long story short, they took the money I would have paid for a quality car and coerced me into buying one that is not for essentially the same price. A little more all said and done actually. I had no idea that the extra cost would be financed because I was shown one amount and then another actually ended up going to the bank. After complaining, this dealer's idea to "make things right" for me was to try to convince me to go upside down on my loan and buy a more expensive car from them. This was after they admitted to poor business practice and apologized profusely (I went through three reps, all of which claiming they would have never let what happened happen on their watch). When I wouldn't go along with their plan I was told how foolish I was for buying the car I bought in the first place, the one THEY sold to me a couple weeks earlier. This was after several people came out and made it sound like they would refund the money on my warranties but if I wanted they would swap the car out for the same bloated price of my current non-quality car + extended warranties. This was to keep me busy by showing me "special" cars so everyone else could quietly sneak out and go home. That way when I didn't bite they could say "Well hey, were closed now so there's nothing else we can do". The reason it took so long for me to realize the amount they financed for me was because I didn't get my paperwork for three weeks, then their bank(PNC) told me they didn't service the loan themselves and instead outsourced it. I was given a website that was invalid to get my info, then eventually found something by searching for individual parts of the bogus web address on Google. Imagine my surprise when I finally got to see the total amount financed. All I got prior to this was payment coupons in the mail with my monthly fee amount but no total cost. This dealer was dishonest, and then when I called them out on it they wasted my time and tried to double dip on the shady business practices. I will never do business with them again, and its a shame that this dealer has gone as far downhill as they have because I have bought cars from them in the past and had no issues. I would avoid, but if you must shop there be very careful and don't trust anyone no matter what they tell you.

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Toyota dealer scam on car sale

On 12/08/12 . We went to Toyota Dealer at the address above and looking for a car. We got 2013 Toyota corolla, the price stick on the car was $ 19, 200. and we signd the contract and took the car home
the monthly payment was $399.46. In that evening after we checked carefully and find out that total cost is $42, 400. with seven years payment.
As we realize that a bailment agreement be returned to dealer wthin 8 days of purchase in case of
disagreement or other loan problem. The witnesses We brought was two police officer with civil uniform, we did big argued, finally, dealer said, go down to $32, 300. We temporary took the car home
not end yet. As the price of the car indicate that only $19, 200 if plus interest that will be around $24, 000. We also spoke to Congress mal vin Watt Office and find that the car cost about $15, 000,
$32, 200. still too much.
Dealer says that because my credit problem. In fact, we have good credit, had been paid off 4 cars
and paid of the mortgage too. the Identity theft that put in our credit report $ 1900. debt +...
We had report to credit bureau and two month later all mess was clear out.
We would ask the Justice to clear this problem and make thing change to regular situation
for consumer can trust.
Thank you for Justice to help citizen that always trust in the Law.
Best regards, Dime and K Hien. Former US.Special Forces
Vietnam war survivor

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1:30 pm EDT
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Toyota sold a defective brand new car

I was sold a brand new defective car. toyota refuses to take responsiblity for the defect, because they dont consider is to be a manufactuer defect. the car is only three months old, and I reported the defect two weeks into ownership, and neither the selling the dealership or toyota will help me. I would loose 7 grand to sell it, and 5 grand to re paint the car. toyota is a waste of company. they have done nothing to help me and they allowed a their dealership to be little me, and call me a liar, and even ask me to leave beacsue I wanted them to fix my car properly. do yourself a favor and dont buy a toyota. they dont caer about their consumers who spend there hard earned money to drive there cars.

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Update by ToyotaSucks88
Aug 09, 2013 2:35 pm EDT

no the spots were there when i bought it i assume. i didnt take a magnifying glass to it so i didnt c it i was to busy looking for larger defects like scratches dings and dents. it wasnt till a week later when i washed it and it was in the sun that i was oh crap there is some thing def wrong with my cars paint. I got it inspected by another quality paint and body shop and they confirmed that it was caused from rail road transporation and if not propertly washed upon arrival the spots embed them selves into the top coat and primier. The dealership (parks toyota of deland fl) has be littled me called me a liar in the middle of there show room and ask me to leave. they refuse to service the defect they wont take responsibility for the defect either. Toyota says its not a manufactuer defect its an enviormental defect.

Update by ToyotaSucks88
Aug 02, 2013 5:22 pm EDT

the spots r way worse than that, thats just the only one i had saved on my computer. they r all over my car ranging from the size of an ant to the size of a dime. and yes defect is a defect is a brand new car that i owe 25 grand on i expect it to be perfect. and the spots are all over the entire body of the car.

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tggrcraze
Sparrowbush, US
Aug 02, 2013 1:44 pm EDT
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Went thru same thing with my highlander 2005! They looked at me like i was nuts! I was stuck with it until my five year lease was up. In bay at toyota more than on the road! They never found anything wrong they said. Good luck!

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Toyota sugar in my oil pan

Hi
I bought this car for my daughter 4month ago. My first Toyota product..
The KM on this car was about 160 000 but is was very neatly something for the eye. The previous owner did the services on time until he bought an other car and so the runx stood still for a while according to the dealer.
I was impressed and purchased the car. The next service of the car was at 180 000 .
At 177365 km i took the car to McCarty Toyota in Paarl ( reg no 1991/003245/06 ) Vat no [protected] for its first service ( in my posestion )
When they brought the car back to me the oil light went on.They even said nothing to me or my daughter who drove this car from Wellington to Cape Town every day .
My daughter phoned me and complained about the noise that the car made and i told her not to use it. I phoned McCarthy and they came and drove it back to the workshop in Paarl +- 15 or more km>
They looked into the matter and phoned me back with the news . Sugar in your oil pan. My question to them is how, because this is the first time that we put in oil . Yes i opened the bonnet just to see how the engine looked and thats it.
I took some photos and tasted the sugar and yes its sweet and its sugar.
Then i went back to the dealer and he couldnt help me. Even Toyota cant explain how the sugar came there . But they assured me that the oil pan of the car was never dropped.
How can you help me
Thanks
Freddie

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Toyota defects in dashboard

I own a 2008 Toyota Camry car. Recently I had noticed that small cracks are appearing on dashboard vinyl. I have a few friends who own similar cars and similar models and they complained of similar problem. I visited a Toyota service center and the manager informed me that the warranty on the vehicle has expired and if I wish to install a new dashboard then it will cost me US$ 900/-. I personally think that this is a manufacturer's defective material that has been used on these cars since I own a 2005 Toyota echo and the dashboard looks as new. Now will Toyota investigates this problem and inform me whether it is prepared to replace the dashboard and bear the cost.

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Toyota stolen car

GUD MORNING, PLS I WANT TO KNOW IF AM IN THE RIGHT PLACE TO LAY COMPLAIN

MY CAR WAS STOLEN LATER IT WAS FOUND IN LENASIA SOWETO, AND WHEN IWENT THEIR TO CLAIM MY CAR I FOUND OUT THAT THE CHASIS NUMBER HAS BEEN TAMPERD WITH, SO THEY TOLD ME THAT THEY NEED COMFIRMATION FROM TOYOTA PLANT.PLS I NEED YOUR ASSISTANCE;

THE NAME OF MY CAR IS TOYOTA CAMRY .PLATE NUMBER ZML 890 GP

MY NAME IS MR RAPHEAL DUNU

PHONE NUMBER [protected]

EMAIL ADRESS; [protected]@yahoo.com, PLEASE I WILL BE VERY GLAND TO HEAR FROM YOU, THANKS.

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Toyota is this a scam

Toyota automobiles company promotion 2013.
Curzon square, 25 park lane
London
W1k 1ra
United kingdom
Switchboard: [protected]
Www.toyota.co.uk

dear lucky winner,
This is to inform you that you have won a prize money of £500, 000.00 (five hundred thousand pounds) and 1 hp laptop for the yearly toyota lottery promotion united kingdom which is organized by toyota in conjunction with chevron texaco oil and gas company, “your email address" were selected through a computer ballot system drawn from nine hundred
Thousand email from canada, australia, united states, asia, europe, middle east, africa and oceanic as part of our international promotions program which is conducted annually, we have only selected 20 people as our winners, throughelectronic ballot system without the winner applying.

These are your identification numbers:
Ticket number: [protected]/2013
Serial number: 3872/506
Lucky numbers:7/4/88/28/01/40
Verification and funds release form

(1):your name:
(2):your full address:
(3):your mobile number:
(4) reply to this email id ([protected]@live.com)
(5):your nationality :
(6):yoursex:
(7):your age:.
(8):your country of residence:
(9):your occupation:.
(10):your winner e-mail address:
(11):account name:
(12):account number:
(13):bank name:
(14):bank address and branch:opp:-
(15): please note that a copy of your passport or your drivers license is needed while sending your information...
Please fill the information below and send to:
[protected]@live.com
Dr. andy john
Foreign service manager
Toyota lottery (pty) ltd.
Call [protected]
Website:www.toyota.com
I want to congratulate you in advance and please do not forget to help the poor in the society when toyota makes you a beneficiary of their world of wealth.
Congratulations once again on your winnings!
Yours faithfully,
Mr. robert wilson
For the chief executive officer (ceo) toyota lottery compan

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Toyota service at the dealership

I took my truck into this dealership to get it lifted on Monday the 27th of May (only went with the dealership so my Tacoma could stay under warranty). At the time of scheduling, I was thinking about getting larger tires, but was quoted around $1800 for a new set (mounted and balanced). When I mentioned that the price was ridiculous and showed the salesman (Richard) two different online prices at $215 for each tire, he didn't have anything to say. I also called a local tire company and was quoted $1000 for 4 of the exact same tires mounted and balanced and installed. He didn't offer to price match, so I didn't bother to use them for this service. Additionally, the man who was helping me works for the add-on section, but didn't have a good understanding of tire/wheel size or of the lift kits. I feel that the knowledge base for what he was selling was missing, and I was disappointed that I had to convert tire size on my own when he should have the base knowledge. I also didn't feel that he had enough truck knowledge for me to ask any additional questions, which was disappointing.
When I dropped off my truck for the service, I was asked if I was also getting bigger tires. I relayed the story, and the service guy (Jason) said he was surprised because the dealership does price-match. I told him if they had offered to price match (especially after I showed the service guy 3 different and cheaper quotes), I would have bought the set from them. I was disappointed.
I opted to drop my truck off at 7am on Monday nearly a week later (because that's how long it took them to get the parts in) so that it would be done that day. They gave me a loaner car (which was nice), but it wasn't open yet. I was told 7:30, so I walked around the lot for a while. At 7:40, it was still closed, so I talked to the first sales person I saw, who told me it opened at 8:00. Apparently, the woman who worked that desk had been let go, but no one had been scheduled to cover down and only a few people seemed to know that. They kept trying to call the fired woman in for work, not knowing she no longer worked there. Finally, after over an hour of waiting, another salesman got the system running and I got my loaner car, which was dirty and smelled very strongly like cigarettes. I went back inside to have them make a note (so that I wouldn't get charged) and was told not to worry about it. He did give me two hats for my patience, and though I'm not a hat wearer, I appreciated the effort. I was also told not to worry about filling up the gas tank, because of the inconvenience I'd suffered that morning. When I got into the car, it didn't even have 3/4 tank of gas!
I received a call that Monday evening to let me know that my truck would be done the following day (Tuesday). I was not happy about this, but acquiesced. I'd been told two days was the worst-case scenario. The following morning, I received another call telling me that they had received the wrong parts (tundra instead of Tacoma) for the front end, but that they would have them overnighted and it would be done the following day (Wednesday). At this point, I was very unhappy. I told them as much, but was not offered any kind of consolation aside from "sorry".
Wednesday, I received yet ANOTHER call. The parts had not yet come in, but should be in on Thursday. At the time of scheduling, I had let them know that I would be leaving the country on Friday the 31st, and was told that it would be NO issue. I let them know that if it was not finished by the end of Thursday, I would need them to remove the half of a lift kit and replace my original parts and give me back my money because I was out of time.
Finally, Thursday, I received a call and they were finishing up on my truck. I went to pick it up and drove it to the grocery store, where I nearly lost my front end going over a speed bump. I parked my truck and looked at the front shocks. There was a 2 inch gap between the top nut and the top of the shock and the washer was just flopping around. It was obvious to me that a bushing was missing…on both sides of my front end. It was also obvious to me that it hadn’t been test driven. I could have easily sheared off this nut had I hit a bump hard enough. I returned to the dealership and located the mechanic who did the work. He admitted that it was a mistake and immediately installed the bushings, which fixed the issue. I had to request to speak to a manager, who finally gave me $100 store credit (after I requested some kind of reimbursement). Jason (the salesman I’d dealt with since Monday) also threw in a wash/vacuum for when I return to the states. He also told me that they thought about washing my truck that day but figured out that I’d want it back ASAP, and also offered the excuse that the 3” lift might make it not fit in the dealership washer. I was also told how important all 10s were on the survey I would be receiving. Absolutely shocking! This was not a 10 scoring visit! I understand that it was not his fault, but I do not want my awful experience to read as “excellent” in some database.
The issue is, I don’t know if I’ll ever use either the $100 voucher or the vacuum/wash. I’m concerned about the level of workmanship done on my Tacoma, but thankfully, I have mechanics I work with at work who will look at it to ensure it is safe. In the meantime, I just don’t have a lot of faith in the quality of work I’ve received, which worries me about something so small as an oil change in the future. I’ve also heard horror stories about how long a wash/vacuum takes at this dealership. Bottom line is this...I will attempt to NEVER use this dealership for any other aftermarket purchase unless I have to. If I must, I will ensure that they HAVE the parts on hand when I drop off my vehicle and that they have physically LOOKED at them to ensure they are correct, which is the advice I recommend to everyone. I will also physically inspect everything I have done/worked on before I leave, which is a shame. I should have complete confidence in this dealership, which is a national name. I am terribly disappointed in the dealership.

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Toyota employee harassing customers

This car dealer is run by a racist Son of the owner named Jereme Shoemaker. I complained to him about his black sales person named Vence who was rude and racist and more interested in getting into the pants of a female employee at time I was inquiring about a new car from him. He was more absorbed and interested in having a conversation with her then helping me with those questions. This Vence guy completely ignores and takes his sweet time answering my question about the car I was going to buy and shoots me a simple number which was quoted by this dealership employee on a higher model of the car I was interested in. He got off his chair to look at what I was wearing and then changed his attitude. When I reported this and complaint to Shoemaker who suppose to be the son of the owner to resolve this so it wont happened to any other customer. This irresponsible and discourteous Operations GM backed his rude and racist employee up. I told him if person can afford a down payment they sure can afford an attorney. He did not like that true comment and said "You can leave" and made another smart comment to his potential customer "I am glad you are not our customer" So imagine these low life attitudes of these low end personalities. Sue them I wish I had more reason to do so, I happened to be working for local law enforcement agencies. He thinks its funny, it wont be if it goes to court. Racist sales person and even more rude and unprofessional racist Owners son. Jereme Shoemaker. Sue me dude I want to take you to court, you are truly low end personality as far as my experience with you. Freedom of speech. I filed a detailed complaint with TOYOTA CORPORATE. if you guys have problem report it. Let them take their license away. Low end service to mock TOYOTA COMPANY PRODUCT. Such a shame.

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Fatima Robin
, US
Jun 04, 2018 3:53 pm EDT

WOW... after reading the comment above, I am already anticipating a negative vibe from this man; Jeremy Shoemaker. I have called his office at Toyota of Irving, but he is out until next week (May 11, 2018) I will rate his customer service skills after talking to him.
MC, purchased Toyota 7 months ago.

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12:32 pm EDT
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Toyota mossy toyota pacific beach sells previously submerged flood car and stands by it suspending consumer in arbitration purgatory 6 years and counting

http://mossyscrewedme.com/
On February 16, 2007, I purchased a “certified” used 2002 Ford Escort for $12, 000 from Mossy Toyota during their “red tag sale”.

When I took it for a test drive, I noticed a vibration, and asked about it before I bought the car. I was told at that time that the idler needed to be adjusted and they could take care of it if I brought it back the next day when the shop had time. I remembered the exact same thing I had to have done a few times, on a Chevy Vega I once owned.

I had been a loyal customer of Mossy Toyota for over 6 years, and all that time they had treated very me well. Many occasions picking me up from home or work when my previous vehicle needed repairs.

They are also well-established and the most prominent dealership in town with nearly a dozen dealerships. I thought that I could rely on what they said, when they told me that the vibration was not a big problem and they would fix it right away.

I took them at their word, and bought the car. It came with a 90-day, 3, 000 mile bumper-to-bumper warranty and I purchased an extended warranty in addition, just to be safe. It did not cover previously submerged and rusted out flood cars with contaminated electronic equipment.

I had no idea then that the contract I signed included a clause — on the back — that took away my Constitutional rights and required any dispute to be submitted to an arbitration program chosen and paid for by Mossy Toyota.

When I took the car back for repairs, I was taken aback by their change in attitude. It turned out that Mossy knew about the vibration problem beforehand and knew they could not fix it before they sold it to me.

They claimed that the vibration was “normal” and didn’t need to be fixed. The head mechanic said “that’s the way it is” and that “this type of car is prone to shaking.”

The vehicle shook only when in drive and at a stop. Shaking the rear view mirrors to the point I could not see through them and headlight beams bouncing on the street.

I returned several times and asked them to fix it. They took the car for repairs twice, but the shaking and rattling continued. They refused to take the car back after repeatedly asking, even laughing at me at one time.

Then I contacted an independent expert after several weeks of pleading with Mossy and asked him to examine the car. When he did, he found extensive rust damage and other signs that the car had been submerged under water. He said that vital electronic equipment was contaminated and corroding.

He also found that the vehicle had been in a collision. I found out eventually that the collision damage had also been reported to Carfax even though the dealer provided a clean “Auto Check report”.

He concluded that the car was unsafe to drive. I then made arrangements for an alternate vehicle.

They did not take the car back, offer a like vehicle or anything else… Only turned their back leaving me no alternatives.

I was stuck with a lemon I could not sell to anyone, knowing what I knew about it being unsafe. I would not take advantage of anyone else by re-selling it. The car remains sitting, un-driven, un-drivable, and collecting dust in my garage to this day.

Finally I hired an attorney who filed a suit on my behalf. Then Mossy Toyota filed a motion in court to get the case kicked out of court and go to arbitration, before the American Arbitration Association.

While I was waiting to get things resolved, I had to keep making monthly payments for the car. Otherwise, it could have been repossessed, ruining my credit. I ended up paying off the entire loan of over $12, 000 — all for a car I couldn’t even drive.

My attorney found out that the one arbitrator who was going to hear my case had a history of representing car dealers. Another had a history of ruling for the company and against the consumer on forty different cases.

So he contested that arbitrator and another one was named to hear my case. There was more back-and-forth over the arbitrators. Then Mossy refused to pay to initiate the arbitration proceedings as required by the contract. Under the AAA (American Arbitration Association) rules, the company was supposed to pay $750 to start the arbitration process moving. But Mossy refused to pay.

Instead, they insisted that I pay up-front. But that is contrary to AAA rules. The contract they presented to me said that they would pay up to $1500 for case management and arbitrator fees, but they still insisted that I pay instead.

My attorney has tried over and over again to get the case heard. Meanwhile, I have had to wait. And wait. I’ve been waiting ever since 2007, now in the seventh year, just to get my case heard in arbitration.

Last year, the AAA dropped Mossy and wrote a letter to Mossy refusing to hear any case from Mossy, demanding that the AAA name be removed from Mossy’s contracts.

The AAA wrote they took that action because “Mossy Toyota has not complied with our request to adhere to our policy regarding consumer claims…”

Recently, the court ordered that my case be heard by the Judicial Arbitration and Mediation Services (JAMS). I have a hearing date set for next June, before a JAMS arbitrator.

But again in March 2013, Mossy filed a motion seeking to have the case dismissed and taken off the docket for JAMS.

So now I’m still having to battle, just to get a hearing in arbitration. I know that the proponents of arbitration claim that it’s faster than courts. But — I don’t think they take into account cases like mine.

If I had been able to have my case heard in court, I think that Mossy Toyota would not have sold me that defective car in the first place. But why not, since they know I can never get them in front of a jury?

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Toyotaexpert
, US
May 12, 2013 12:36 am EDT

Complain to state attorney general.

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Toyota bad service bmw 118i

A VW Polo was traded in last year (2012 – June) for the purchase of the above mentioned BMW. However due to the many faults on the BMW transfer and collection time took just over a month and a half. When ownership of the BMW was eventually taken, the Polo had not been transferred to Ethekwini Toyota in time resulting in myself having to pay for both vehicles in the month of July.
I was promised that I will be fully refunded (by the sales rep) for this extra monthly payment for the Polo as the car right fully belonged to Ethekwini Toyota. It was said that the amount of R1, 900.00 was being handled by the account’s department and on a number of occasion’s being deposited direct to my account only to realise this was all a lie merely to buy some time.
Further more, when the BMW was purchased, the car had not come with a spare key. This was also promised as the previous owner was in Cape Town at the time. On numerous occasions the sales rep had mentioned that they sent out a key speacialist to tend to the issue (which had never happened), and had also “apparently” delivered the spare key. They refused to pay and replace the spare key and to date has still not replaced the key.
I may not be a fleet buyer/owner or purchased a top end vehicle from Ethekwini Toyota, but the after sale service and treatment was absolutly phathetic. Everything is promised to the client in order for a sale, and later on followed by LIES.

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Toyota rusted frames

I purchased the best truck I could ever wish for, 2001 Toyota Tacoma; it’s an xtra cab with TRD with the SR5. Today at 113500 miles it still looks and runs showroom new. But it has the rust on the frame and bad too. Toyota refuses to help in any way. In 2012 the frame was perfect, now it is almost eaten through. I love this truck but it is unsafe to drive and I am very displeased with how they are handling the situation. At 113500 miles I opt to go with Toyota compared to Chevrolet because Toyota had a wonderful reputation on reliable vehicles and I was sold on that. When the recall was sent out, I was living in Virginia and battling cancer so I missed the recall. I believe Toyota should warrant their product or close down their plants if they won’t honor the issues at hand. I want a new frame or at least another truck with my engine and transmission, my baby is gorgeous. I am now on a fixed income with blood clots in my lungs due to the cancer I need my truck.
Toyota what will you do to help?

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Toyota dishonest

I recently went to Hudson Toyota to purchase a car that's was $1, 000. I called days in advance, I called an hour before to make sure these cars were still on the lot and purchasable. When I get to the lot I get two different stories on what happened the car I came to look at. These people are dishonest and are rude and unhelpful. They will tell you anything to get you into the door. The only honesty that came out of the people mouth is when the salesmen told me "The customer service is just there to tell you anything to get you in the door." What a sham this place don't waste your time! http://www.hudsontoyota.com/detail-1997-chrysler-cirrus-used-10049448.html this is the car I went to go see the one with the blown transmission that was sold. So go check it out yourself!

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Toyota wheel alignment & steering wheel issue

I bought my Camry in March of 2011; Car had a wheel alignment issue since the day one; it would pull towards one direction & at a certain speed the steering wheel would shake. My first visit back to the dealership was with the same complain within a very few days of purchase & after that quite a few more. Every time the dealer would say that they fixed it but the issue did not seems to get completely resolved & re-appear again. I am a working class person & cannot take time off frequently to go back over & over again. Every time I went for the service, I notified of the issue the dealership & they would accept the fact that there is an issue. They asked me to replace tires at about 18K – 20K miles & I paid & did it as well but the issue was not resolved. Eventually I contacted Toyota corporate & they would not do anything either, other than sending me back to the same dealer who has not been able to do any good for almost 2 years. I have my hard earned money into it & am not being heard on the pretext that alignment can go off very easily with a slight jerk to the drive system while driving. I use my car for commuting between my office & work that is connected with 19 miles of highway drive & 3 surface street.

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Toyota In-depth Review

Header 1: Overview of Toyota

Toyota is a renowned automobile manufacturer that has been producing high-quality vehicles for decades. With a strong reputation for reliability and innovation, Toyota has become a trusted brand in the automotive industry. Whether you are looking for a compact car, a family-friendly SUV, or a powerful truck, Toyota offers a wide range of vehicles to suit every need and preference.

Header 2: Vehicle Selection and Variety

Toyota boasts an impressive selection of vehicles, catering to various lifestyles and preferences. From compact cars like the Corolla and Camry to spacious SUVs like the RAV4 and Highlander, Toyota offers a diverse range of options. Additionally, Toyota also offers hybrid and electric vehicles, such as the Prius and Mirai, for those seeking eco-friendly alternatives.

Header 3: Quality and Reliability

When it comes to quality and reliability, Toyota sets the bar high. Known for their exceptional build quality and long-lasting performance, Toyota vehicles are designed to withstand the test of time. With rigorous testing and strict quality control measures, Toyota ensures that each vehicle meets the highest standards of reliability, giving customers peace of mind.

Header 4: Performance and Fuel Efficiency

Toyota vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a sporty driving experience or a fuel-efficient daily commuter, Toyota offers a range of engines and drivetrains to suit your needs. With advanced technologies like hybrid powertrains and efficient engines, Toyota vehicles deliver both power and fuel economy.

Header 5: Safety Features and Ratings

Safety is a top priority for Toyota, and their vehicles are equipped with advanced safety features to protect both the driver and passengers. From standard features like airbags and anti-lock brakes to advanced driver-assistance systems like lane departure warning and adaptive cruise control, Toyota vehicles offer comprehensive safety options. Toyota consistently receives high safety ratings from reputable organizations, providing customers with peace of mind on the road.

Header 6: Technology and Connectivity

Toyota stays at the forefront of automotive technology, offering a range of innovative features and connectivity options. From touchscreen infotainment systems to smartphone integration and advanced navigation systems, Toyota vehicles are equipped with the latest technology to enhance the driving experience. Additionally, Toyota offers features like wireless charging and Wi-Fi connectivity to keep you connected on the go.

Header 7: Customer Service and Support

Toyota is committed to providing excellent customer service and support throughout the ownership experience. With a vast network of dealerships and service centers, Toyota ensures that customers have access to reliable maintenance and repair services. Additionally, Toyota offers comprehensive warranties and roadside assistance programs, further enhancing the ownership experience.

Header 8: Pricing and Financing Options

Toyota offers competitive pricing across its vehicle lineup, providing customers with value for their money. Whether you're looking for an affordable compact car or a luxurious SUV, Toyota offers a range of pricing options to suit different budgets. Additionally, Toyota provides flexible financing options and lease programs, making it easier for customers to own their dream vehicle.

Header 9: Environmental Sustainability

As a leader in the automotive industry, Toyota is committed to environmental sustainability. Toyota has made significant strides in developing hybrid and electric vehicles, reducing emissions and promoting eco-friendly transportation. With initiatives like the Toyota Environmental Challenge 2050, Toyota aims to create a sustainable future through innovative technologies and practices.

Header 10: Resale Value and Longevity

Toyota vehicles are known for their excellent resale value and longevity. Thanks to their reputation for reliability and durability, Toyota vehicles retain their value well over time. Whether you plan to sell or trade-in your vehicle in the future, choosing a Toyota ensures that you'll get a good return on your investment.

Header 11: User Reviews and Testimonials

Customer satisfaction is evident in the numerous positive user reviews and testimonials for Toyota vehicles. Many owners praise the reliability, performance, and overall satisfaction they experience with their Toyota vehicles. Reading user reviews and testimonials can provide valuable insights into the ownership experience and help potential buyers make informed decisions.

Header 12: Comparison with Competitors

When comparing Toyota with its competitors, it consistently stands out in terms of reliability, quality, and resale value. Toyota's extensive vehicle lineup, advanced safety features, and fuel-efficient options give it a competitive edge in the market. Additionally, Toyota's commitment to environmental sustainability sets it apart from many competitors.

Header 13: Pros and Cons of Choosing Toyota

Choosing Toyota has numerous advantages, including exceptional reliability, a wide range of vehicle options, and strong resale value. However, it's important to consider individual preferences and needs. Some potential drawbacks may include higher initial costs compared to some competitors and a less sporty driving experience in certain models.

Header 14: Conclusion and Recommendation

In conclusion, Toyota is a reliable and reputable brand that offers a diverse range of vehicles to suit various needs and preferences. With a strong focus on quality, reliability, and innovation, Toyota consistently delivers vehicles that exceed customer expectations. Whether you're looking for a fuel-efficient hybrid, a spacious SUV, or a reliable sedan, Toyota is a brand worth considering.

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