Toyota
reviews and complaints

I purchased a new Scion from this dealership back in '06. Better late than never to discuss my complaint. Be very aware of these practices no matter where you buy your vehicle. After dealing with a young salesperson, I was brought into an office with a "customer laison" as he referred to himself. I agreed to a specified payment for 60 months.

They took my debit card and charged me the agreed $500 down payment. Then they put me in another room with the Finance Manager. Well this is where things really go downhill. He explains the deal is now for 72 months instead of 60 months, and is also $45 higher. I call the "laison" back in and ask what happened? He said "we couldn't get you the interest rate we wanted". Well they already had my $500 and the keys to my trade in, way before the deal was even in writing. That to me seemed very deliberate. Well I felt uncomfortable and under pressure. They were very insistent so I signed and unfortunately went through with it. Please do not let this happen to you. Do not give your debit card to anyone before you've sat with the actual Finance Manager and are sure of the actual deal you are getting into. Don't let a "customer laison" sweettalk and lowball you into the worst deal of your life.

Saw vehicle on eBay and called at 9am to see if it was available...I was told vehicle was available. Drove for 1 1/2 hour from CT to NY to see vehicle. Pulled into parking lot and called again to see if vehicle was available. Sales representative told me, and absolutely assured me, the vehicle was available and there was no deposit on vehicle.

I immediately went in and spoke to a representative who told me car was sold. I told him this was a bait and switch and manager told me he had a deposit on vehicle over an hour ago (Odd considering I just confirmed availability). They quickly offered to show me a slew of other vehicles. This occurred at 11am. As of almost 6pm, the vehicle is still for sale on Ebay! This is a classic bait and switch. Buyer Beware of this dealership! This cost me an hour and a half drive from CT each way, gas money, and a lot of time!

At approximately 40K miles on my 2008 Sienna Limited I was applying a leather cleaner to the seats. I then spotted a crack in the side panel of the passenger side seat. I went to Germain Toyota in Florida and had the standard 40K service and showed them the seat problem. They came back to me and said the vehicle is out of warranty. I then took the complaint to Toyota and got the same run around. The old warranty game! They had to know that the crack happened before the warranty ran out! Thats the end of Toyota for this family!

It was late night, about 10:20 p.m. after long hours of talking and getting nowhere, and under pressure to buy (ended up leasing) I was literary taken for a ride...I know it sounds stupid to complain about this, because they did not force me to pay this much, but a downpayment of 4000 plus 1500 for a trade in (that's a total of 5, 500 dollars) is a lot of money for a toyota highlander (not even hybrid or any upscale vehicle). Especially considering that my monthly lease of $320...I think their business practice is lacking professional ethics. I called them, and I called toyota, but they dismissed my complaint. I am not sure if I have a recourse but I thought that $5, 500 downpayment for a lease ($320 /month) for a toyota highlander is tooo much...

I purchased a small suv from rk toyota 2 years ago. i liked the truck it was nice to look at but didn't know it had a lot of major problems. i was young and it was my first time buying from a dealership and the salesman was aware of that. so i test drove it and it had a knocking sound in the engine so we discusssed thatand it was verbally agreed to be fixed. me not knowing to get it in writing i went along with it. it also had really bad motor mounts so bad that another car repair place told me not to drive the car over the speed of 45 for risk of losing the motor. it had a bad u joint and rear end was done for. when i put my car in reverse it dropped down so low onto the wheel well that it looked like i had hydrolics. then when i went back to rk the salesman told me he didn't know a rear end could go bad. but what was i to do i had already drove the car off the lot. on top of all that it was a 99 it had 200k miles on it and i was paying $390 on it every month and the alternater broke on the car twice in 2 months the fisrt time they fixed the alternater but 2 weeks later it went out again leaving me and my 1 year old son stuck in the pouring rain trying to get home. the second time it broke they told me i had to pay 400 dollars to get it fixed. so in a month i would have given them $790 for a truck that wasn't worth it. so they never fixed it and i was stuck with a car i couldn't drive but still had to make payments on. o i got fed up and voluntarily repoed the car. i wasn't aware that i need to take the plates off and they waited til a day after i was to show proof of insurance to turn in my plates which caused my liscense to be suspended. so i am now having to pay the $500 uninsured motors fee put a sr-22 on my liscense, plus insurance. then when i tryed to get a document saying when they came and got the car they told me i had to pay them $1200 just to get a piece of paper. so in a nut shell it was the worst experience and has caused me a lot of headache and problems and still trying 2 years later to get my liscense right. they are liars and cheats and only want to make a sell not have valued customers.

I purchased an extended Toyota warranty through a dealership so I would be covered in the event that major repairs may need to be done to my vehicle. I paid an extra $2, 000.00 for this warranty and Toyota denied my claim.

The inspector said there was a blockage caused by not having regular oil changes. I provided all the documents showing that we had regular oil changes done, but they still denied my claim.

I believe that I have been ripped off by Toyota. They took my money for the warranty, but the warranty is basically worthless because when there is damage and you need work done to your vehicle they deny your claim.

I do not trust Toyota anymore and have no respect for this company. They prey on people and steal there money from them.

I, Jose Pacheco, brought a 2007 toyota rav4 from north hills toyota.this was suppose to be a certified vehicle.i have taken back for the rear brakes and a dead battery.The second time which was for the battery i spoke to the manager Steve i was up set i have not made a payment yet and its in the garage for the second time.I told him if this vehicles keeps going to your services department i ll drive back to the dealer and he can keep it.He inform me they got there money its between me and the bank now.If i go down there creating problems he would call the police and hung up on me.I called back and he decided to take care of the problem.This person Steve should not represent Northhills Toyota because thats not the way to treat a customer.

i have a very bed incident, first i went to see tacomas, ilike one style used the vendor told me u need to see new ok, but they see my nissan armada they convence me to trade ok they give me the very lowes price ok, my wife dont like the vehicle, i call next day the sales person if something we can do to recover my vehicle is ok if they charge something he hang up the phone, i call again cause i forget my personal items they not give to me they just promise so i waith 2 monts i dont get it, they promise they going to send to my adrees/plus the truck i noticed a lot problems when i was parked in drive the car pulling, also when i drove in freeway jumping like ballon idont like the vehicle i speak to the manager the problem, he just turn around, so i replace my toyota for another armada/dont buy toyotas/dont buy carson toyota they just like to see your $ in my person no more toyotas and nomore carson toyota to make busines/first thing check what race is the sale person mos egypto india thye going to lie and get your money beware

OMG! I JUST HAD THE WORST CUSTOMER/SALES EXPERIENCE OF MY LIFE AT VENTURA TOYOTA. MY HUSBAND AND I WERE TEST DRIVING A CAR AND JUST WANTED TO GET THE "JIST" OF WHAT IT WAS ABOUT. TELLING HIM WE WEREN'T GOING TO BUY RIGHT NOW BUT WE WERE REALLY INTERESTED HE BECAME AGRESSIVE. I TOTALLY UNDERSTOOD SINCE HE WAS JUST TRYING TO DO HIS JOB, BUT THINGS TURNED UGLY WHEN WE STARTED LEAVING. HE TOLD US THANKS FOR WASTING HIS TIME AND WERE WE JUST "KICKING THE TIRES". I TOLD THAT HIM SAYING THAT WAS UNCALLED FOR BUT HE JUST KEPT ON GOING ON. HE THEN SAID, WERE WE GOING TO PAY HIM FOR THE HOUR HE WASTED ON US? HE ALSO ASKED IF WE HAD A GOOD TIME DRIVING THE CAR FOR FREE!? I DIDN'T REALIZE WE HAD TO PAY TO TEST DRIVE CARS ANYMORE? I THEN ASKED TO SPEAK WITH HIS MANAGER AND HE SAID GO RIGHT AHEAD, HE IS WHO I SHOULD HAVE BEEN TALKING TO TO BEGIN WITH. I THEN COMPLAINED TO THE MANAGER BUT ALL HE COULD DO IS APOLOGIZE LIKE HE'S HEARD IT BEFORE. I HAVE NEVER EXPEREIENCED SUCH RUDE, BAD, UNEXCUSABLE SERVICE! I WISH I COULD REMEMBER THE SALES MANS NAME BUT HE WAS YOUNG, COLORED EYES AND HAD SPIKIE HAIR. DO NOT BUY FROM HIM OR THAT DEALER!

I'm very frustrated with Toyota service... for sure I'm not going to reffer this dealer to anybody. First they wanted to charge me houndreds of dollars more then other Toyota place for the same service and now I cant even get the car rental. My Venza just would not start, dead as can be. I know I did not leave any lights on...After jumping I run the car for good 40minutes which seemed to do the trick. few hours letter I was ready to go for my appt, and the car would not start again! This morning (sunday) when I called Toyota they told me that I would have to pay for the rental car! I just bought a car a year ago, and I have to pay out of my packet because the car is not working?! something is very wrong with this picture. I'm stuck and tomorrow I would have to miss work. This is the WORST service and I wish I went with hyundai...

We purchased a Toyota "Certified Used Vehicle" from this dealership, with full expectation that for the "premium" we paid as the buyer for a certified used vehicle, we would get a vehicle that was reconditioned to Toyota's exacting standards as outlined in the 160-point Quality Assurance Inspection and "certified" as advertised on Toyota's website.

We purchased this vehicle online from a dealership in NJ. Upon taking delivery of the vehicle, our sales person noted a low tire pressure warning light that was blinking. He directed us to take the vehicle to our local CT Toyota dealer who would be able to reset the light.

Our local Toyota dealer inspected the car and found that we were sold a car with NO spare tire, hence the reason for the warning light. Upon further inspection, there were a number of other items also identified as part of Toyota's 160-point certification that were not addressed. Needless to say, with no spare tire, among other concerns, we had our local dealer make the necessary repairs.

We contacted the NJ dealer to request reimbursement for these repairs and they have offered to "settle" at approximately one half our "out of pocket" expenses.

First i took my Toyota Hilux 3.0D.4.D for a service @ Monument Toyota. i collected my vehicle and returned home with it, arriving at home i noticed the cup holder was not replaced which led me to inspect the other items Monument Toyota had listed as work to be carried out and charged me for, brakes front and rear, air cleaner, oil level. besides the cup holder the brakes were not done, the old pads were still in, the old air cleaner was still in the vehicle, i called Monument Toyota and queried, they responded that i had to bring my vehicle in the next day so they can do what was not done, 'what if i did not inspect the vehicle?' is this the way this branch makes money by screwing their customers? secondly it is now just over four months later and i still do not have my cup holder.

their prices cup holder R528.15 uni trans Toyota R 296.70, monument wiper blades R440.00 uni trans R 188.60. i have more issues and i would like Toyota south Africa to sort this out.

dear sir,

my name is khaled alharbi i bought a car from toyota Sadia Arabia, jeddah, center name toyota 1 w161 saudi arabia. center address toyota 1 toyota 1 prince sultan st., alsalamh, 55139 jeddah 21534
phone: [protected]. the problem is that i have been waiting for more than 10 days and yet i did not get it. every time i go to them they say tomorrow without good reasons. please help me out, because i am seriously thinking of taking my money and go to another dealership.

Payment Type : CASH
Model code :FJ Cruiser - GSJ15L-GKASKV - FJ2 4.0 Sports Utility 5Dr Petrol Automatic
Year Model : 2010
Color : 2KBFA11
VIN No. JTEBU11F3AK098688
Ship No. 1838
Case No.1512

Terry Bierd General Sales Manager and Alex Saayd general Manager and owner Bob Rorhman (Billionairre) have a hiring scam the last 2 years where they have USC train you for $629.00 and then they fire you 2 to 4 weeks later, the fact is they hiore 20 to 30 reps every other month and have a pattern of this practice and poor people looking for work are ripped off of there hard earned money $629.00 and trained by a joint that guarantees you nothing but ripping you off, I filed with Illinois attorney general, FTC for trickery in advertsising to get my money back. I suggest you do the same, stay away from Bob Rohrman auto group

I write to you in utter disgust for the service I have received from Gateway Toyota Gateway, as you can view from the attached letter to the manager whom has not replied to my mail & has denied receiving the email.

My husband & I were on holiday in Johannesburg and Cape Town since the beginning of December and had to deal with the additional cost of a battery replacement on the 2006 Toyota Hilux we had purchased in May 2010. With us doing just 5000km's since the purchase of the vehicle I feel it was unfair for Toyota Gateway to not put in a new battery for us at the time of selling us the Hilux. We did call the consultant, Jerome, who could not help and therefore asked that the manager please call us, who DID NOT return our call. We had to make numerous calls and finally did get hold of Willem. We were told that he was unable to help & therefore ended up paying R800k from our side.

Over and above this, our windscreen wipers are working properly from the time we bought the vehicle. As previously mentioned, Jerome was made aware if this and my husband had taken the vehicle to the Gateway branch numerous times with this not being sorted out. We were then told by Jerome that we are to take the vehicle to a service station & that will sort it out. This morning we had dropped the Hilux of Mobeni service station & was told 6 hours later that SA warranties would not cover this (even after we had bought an extended warrantty, policy number CMH40241) & that we have to pay approximately R450 for our vehicle to be released from the service staion although NOTHING was done on vehicle ! which I am not paying. Upon calling the Gateway branch manager he now asks us bring the Hilux back to gateway! We also do not have a key for the canopy. We are incurring costs of telephonic calls and travelling to & from Gateway with nothing being sorted out.
In conclusion I wish to say that the staff are racist at the Gateway branch as I am sure they do not give this kind of service to everyone else. How can you help me? I am HORRIFIED at this type of service.Due to the numerous queries and non-cooperation from Toyota staff we have decided to never deal with them ever again.
I await your feedback with regards to all of the above.

Regards,
C Moodley

We recently brought our 2004 Toyota Camry to Tri State Toyota in Dudley, Ma for a repair to a damaged moon roof in their service department.
They did a complete (and actually under the ridiculous original estimate) repair in a timely fashion.
When we picked up the vehicle, the next day my wife noticed that something had been oversprayed or left on the console which left white spots/blotches all over the center dash radio/console and also the air bag deployed dash warning lights were on.
Neither of these conditions existed when the vehicle was brought to them.
We arranged a review of these items, brought the car back and were promptly told they did not cause the blotches and could, with a 99 Dollar "diagnostic" fee, turnoff the air bag lights as "obviously" there was no damage to the car or reason for the air bag warning lights to be on! Really? No kidding! That's why we brought it back!
Upon our refusal to pay additional money to correct their damage we were told there was nothing else that could be done...
Yes they did the originalrepair, but what ever happened to the days when a service company actually cared about ther product they maintained? This company seemed far more concerned with their bottom line and denied the damage they caused. Do not trust these people.