Toyota
reviews and complaints

Numerous Bad Reviews on TAYLOR TOYOTA (you can't trust this car dealership!) -from Craig List members, and complaints filed against the company over the years are listed on the BBB's bad business partners list!
...BBB's Business Reports from numerous customers, & former employees; state that: Taylor Toyota Inc - North Augusta, SC, is not only a racist car dealership, but Taylor Toyota Inc - North Augusta sales managers encourages their car salesmen to scam, lie, and cheat- first-time car buyers, sticking them to unethical contracts that are designed to drain their customers' life savings, and refusing to hire better qualified new salesmen to clean up the company's bad image (usually sabotaging black new-hires for racial bias & verbally abusing them during job interviews)! THEY SURE DOWN ANNOUNCE THAT IN THEIR CRAPPY COMMERCIALS! Taylor Toyota Inc - North Augusta, SC
- Car Dealer Reviews | Read ...Taylor Toyota Inc - North Augusta, SC Numerous Bad Reviews and Poor Ratings. Find out what others are saying & watching out for scams at Taylor Toyota Inc - North Augusta, SC before you visit. www.cardealercheck.com/baddealers/anntaylor/7471.html
BBB's Business also has Poor Reviews for Taylor Toyota Inc -, Bad Business Reviews and Poor Ratings for Taylor Toyota Inc - North Augusta, SC.. www.bbb.org/racism/taylor-toyota-92756
Taylor Toyota Business Bad Reviews in North Augusta, SC - Central ...
BBB's Business Poor Reviews for Taylor Toyota, Business Reviews and Ratings for Taylor Toyota in North Augusta, SC.
www.bbb.org/.../taylor-toyota-in-north-​augusta-sc-9391

I wish to voice up my disappointment to the segambut branch Toyota service centre. I sent my car to this service centre to check my rear tyre area area which creating some sound. My appointment was at 9am and I was attended to at 9.45am and still ok for me for waiting only 45 minutes. After the test drive and inspection by the technician and reported that might be due to absorber problem. The front counter fat lady told me that they are unable to repair it today and asked me to leave my car there for 3 to 4 days for them to check and repair. I argued with that fat lady why it takes 3 to 4 days to replace an absorber ? This is ridiculous. The fat lady said due to they are packed and they need to open up every things to check. I believe this is either that fat lady don’t know about the absorber or this service centre do not have mechanic and they got to outsource the mechanic from others state probably and they need times to send my car to outstation and bring back then 3 to 4 days sounds logic. This is not the hospital operation whereby the patient got to check in, carry out blood test, urine test, diet for 12 hours before operation, operate in ICU, stich back, monitor, blood test and urine test again and wait for recover before can discharge. This is totally a stupid service centre to take 3 to 4 days to replace an absorber.
I had few bad experience before with this segambut outlet. One of it is the problem with the car engine mounting. I was informed by one of the technician when I sent my car for routine service and maintenance that my engine top mounting got a minor crack line. The technician said this is still ok as long as no sign of leakage of engine oil. That happened somewhere in the second year I owned the car and still under warranty of 3 years. Since the technician said is ok and I did not bother also. One day when I did the emergency brake and I found out that the steering is vibrating too much and I sent my car to this service centre again to check. They told me that the top engine mounting is having a crack and that is why causing the steering to vibrate when brake. They also told me that my car still can use as long as no sign of oil leakage. Unfortunately this was happened just 1 month after expiry of my 3 years warranty. I told them that this supposed to be under warranty as the problem was detected one year ago and their technician did not tell me the consequences that this engine mounting crack can cause steering vibration when braking. Furthermore it is now still under 100, 000 KM but they said either 3 years or 100, 000 KM which ever come first. Finally I got to paid thousands to get my car engine mounting changed. Actually the steering vibration happened quite some time ago and I did not notice cause it is mild. I don’t speed my car and seldom do emergency brake and that’s why did not notice the strong vibration. I would say this service centre is not carry out their professional duty to rectify the problem. Totally sucks
Another incident was there is one time when I had book an appointment to replace a new spare parts of my engine. Can’t remember what spare parts already. I told them that I need to take my car on the same day and I will drive in as early as possible at 8.30am and I don’t mind to collect at night also as long as it is the same day cause I need to use the car the next day. They told me this parts only take few hours to replace and I can collect my car about noon time. So I fixed the appointment and also informed that make sure that spare parts is ready in their workshop. They said everything is ok and this is a common engine parts that they are having it. So I drive in the car at 8.30am and waited there until noon and I approached the counter to find out the status of my car. What happened is they told me that there are still waiting for spare parts to deliver from somewhere else. Again this is ridiculous. I don’t know what to say and finally I picked up my car the next day.

I definitely will sell my car soon and definitely will not buy the Toyota again. Another reason is the new model of Toyota camry is sucks. They are not bringing in the US current model but bringing the US obsolete model. This model the outlooks is terrible.

We own a fleet of vehicles which we use in our business which is a courier service.
We need the vehicles to be serviced when due, we bought 1 from toyota corner here in mackay. The services have not been done, the vehicle is kept for a few hours, we receive the bill. work has not been done.
Oil wasnt changed, battery was not tested plus othe service requirements.
The bill is over rated with the price at some stupid fee.
We have to take our vehicle now to a another toyota agent which is a 2 hr drive from us, the vehicle has been serviced properly and the fee is nearly triple cheaper there.
Why do we have to put up with that kind of service (no service really) as far as im concerned they are taking money under false pretenses, we need those services to be done as to the standard that is required.
When we try and phone them they will not take our call but they take the money.
What can be done about these companies that are not doing their job as far as im concerned they should not have a service lisense.
Regards
Hoppy Express

My '-07 Corolla had a light on the dash that said, "Check Engine." so I took the car to Christian Brothers Automotive to have it diagnosed, and they told me that the emissions system computer needed to be replaced, but that the car was still under warranty. Warranty covered 8 years or 80, 000 miles. I went home and looked up the code from the diagnosis, and found that yes, Christian Bros. was right and that this is a common problem with Corollas. Also found out that the repairs should be covered under warranty.

Armed with that knowledge, I went to the Dub Richardson Toyota service department where they confirmed that yes, the computer should be replaced. They went on to tell me that it would cost $800. I explained that the service should be covered by warranty, and the service writer tried to tell me how wrong I was. I am completely convinced that if I hadn't looked it up myself and confirmed the warranty information they would have charged me for the repair plus billed Toyota for the warranty work as well.

If you have to do business with Dub Richardson, make sure you have all the information in hand and don't let them cheat you, because that is what they were trying to do.

Don't go here to buy a car. I went there on 8/11/12, wanting to look at a used car. The sales person was super nice and seemed very helpful. One of the sales managers came over asking me what I was looking for I told him the car that I was interested in and he then informed me that that car was sold. I told him that I did not want to see anything until i knew what I was approved for due to my credit not being the greatest.They ran my credit and asked me how much I made a month, made sure that I was stable at my job. Then the sales lady took me out to the lot, I got into what I thought was a used car until I seen the car only had 7 miles on it, I said I'm approved for this? she said yeah that what the manager told me to take you to look at. We went through the whole price negotiation thing and decided on a price and payments. Went to finance signed papers and gave my down payment and I was out the door. Seemed great at the time till 2 days later I was asked to come back and talk to the GM because all of a sudden the bank I signed with would not finance me. This went on for almost 2 weeks. 2 weeks are you kidding I told them straight up that I did want to see a car that I wouldn't be approved for, much less take it home for 2 weeks. I went back today and the finance lady said I have a bank that will approve you for 20, 000 and The car that I was in was 22000 and that I needed to put 2000 more down or get a cheaper car. I chose a car that was 15000 with 11, 000 miles, but she said the only car on the lot that I could have was a 2009 corolla with 75, 000 miles. I thought I was approved for 20000, isn't 15 less than 20? I was so disgusted that I returned the car and got my money back. This is bad business all the way around. How do you give someone a car with a contract and then 2 weeks later change it and increase the down payment, interest rate, and the monthly payment. There is no way I would EVER do business with this company and I will make Damn sure that everyone knows what type of business this company runs. Seems to me like the sales people just saw how much I make and the oh yeah commission baby.

Purchase a used pt cruiser 6/2012 as of this date have not received bill of sale for car or registration. after dealing with salesman acts as if we don t exist, after dealing with 2 (so called managers). they act as your best friend still no bill of sale or registration.

finally after 4 visits to dealer we refused to drive the cruiser with expired temporary plate so we are now driving a rental car until the regristration and plates arrive. i know we should not have gone through this and will never buy a toyota or deal with Gateway toyota in toms river again. the only thing we can say good about Gateway toyota is maryann lordi is an asset but your salesman and manager leave much to be desired and need to learn customer service better.

I had a terrible experience with salesman George Mogollon at Pat Lobb’s Toyota of Mckinney. I went to look at purchasing a car there and found a used Merecedes on the lot. The salesman, George Mogollon, seemed like a nice person and showed me a binder that had written paises about him from previous customers.

George Mogollon told me that the car was in execellent condition and that Toyota of Mckinney puts every car through a rigorous 16 point inspection before it is put on the lot. I asked George if he would mind if I took the car to a mechanic to have it checked out. He acted like he did not want me to and said that I didn’t really need to waste money on having it checked out since they already did that.

I went ahead and took it to an authorized Mercedes mechanic. He put the car on a lift and showed me it had a terrible oil leak and that it could cost thousands to get it repaired but he said it looked bad. He said he would not know the extent of the repairs until he got further into the engine.

He also found that the car had probably been wrecked. He had a meter that measured the paint thickness. It showed that the whole front left side had been repainted-probably to due to a major accident; he of course advised me against buying this car. He said that a reputable dealer would not have put this car on their lot.

I took the car back to Toyota of Mckinney and told George Mogollon what the mechanic had said. He acted like he was mad that I had taken it to a mechanic and suddenly his personality changed from Mr. Nice Guy and he became very belligerant, which I am sure was due to the fact that he lost a sale he thought he had.

He started arguing with me and said the car was in excellent condition. I showed him the receipt from the mechanic and the problems with the car that were found, which were written out. He kept arguing with me and then basically told me to leave, which I did in a hurry.

I would advise everyone to stay away from Toyota of Mckinney as George Mogollon lied to me and I really doubt all those written praises were from real customers.

Dear Sir/madam

Its unfortunate to state the very poor services provided by a world class company _TOYOTA
We have purchased Toyota INNOVA in the year 2009 model 2.5 G at KOTA INDIA by Chandra Toyota company.
Innova was in excellent working order and suddenly on 11th august it failed to start, company people were called for the help...But they could not diagnose anything so they towed the vehicle to the company workshop.For the last TEN days company people including GM

It is amazing to find out how little input the factory has in matters that concern their distributors and the consumer that purchases their products. At toyota central of downtown los angeles, california, for example, two managers that were dismissed for decoding the site that informs the factory of customers that had just purchased a new vehicle from them, are already working for two local toyota dealerships here in los angeles. The former general sales manager of toyota central, alex luevano, while still working at the dealership, created a scheme to default the system as to prevent unhappy customers from never sharing their purchasing experience through a survey with the factory. As long as the factory surveys surrendered a 100% satisfaction from the customers probed, toyota central's management team was assured to receive factory bonusses for a job well done. Customers that were most likely great candidates to give negative reviews about their pucharsing experience at toyota central were completely erased from the system as if they had never existed. Two sales managers working under the general sales manager benefited as well from the bonusses funded by the factory, but became so reluctant and fearful about defrauding the factory and for that matter, defrauding their customer base, that at one point they decided it was best to inform the general manager as to the scheme created by luevano and company. Shortly after, both sales managers, the general sales manager, and a female employee from their customer relations department were dismissed from further employment at toyota central. According to one of the sales managers, not even on his wildest dreams he ever thought it possible being able to work for toyota ever again, but he was given a new opportunity at one of the local dealerships in los angeles. Although not directly involved in the scheme, he benefited from it, but had enough common sense to reconsidered and have a volte-face as to informed his superiors of the scheme. Needless to say, luevano and the people at the customer relations department denied ever doing anything wrong, and somehow, they had enough "lip" as to convinced the factory representatives of their inoncence. The truth of the matter is, if they were so inocent they would still be performing at toyota central, and they're not. The truth of the matter is, that as long as a dealership is profitable enough to the factory, what they do or how they do it, is irrelevant and immaterial to them. Just show me profits and if there is corruption involved while doing it, we the factory will make sure to look the other way. I give the former two sales managers at toyota central enough credit for coming forward with the truth, and as long as you admit to your mistakes, america will always forgive you and you deserve a second chance. The former general sales manager of toyota central, on the other hand, never admitted to any wrong doing, and is still out there proliferating corruption. I could only caution the public from purchasing a vehicle from toyota of pasadena in los angeles county, because he is there currently acting as their general sales manager. Furthermore, and as recently as july, 2012, he was shopping for former salespeople at toyota central to initiate a lawsuit against toyota central for adding ficitious extra costs to the reconditioning of their pre-owned inventory, prior to making these vehicles available for sale. Obviously, these extra costs represented additional profits to toyota central at some point, and once the vehicles were sold to the public, these non-existant service costs would reappear as profits since the buyer would pay for them. To the best of my knowledge, an attorney suggested to the former general sales manager, that it could be best if he contacted former salespeople from toyota central and have them be involved in the lawsuit. It is obvious that since the former general sales manager knew off-hand and for a long time that this was happening, and he nevertheless failed to come forward with the truth, it would be counterproductive to have him directly involved in a lawsuit. It is rather apparent that he was putting his hands on the cake, too, and now that it was taking away because of his dismissal for tampering with customer's surveys-another source of income for him - he somehow felt cheated! What an irony!

Wednesday, my wife signs a contract for a Matrix 2012, the business manager wants a $500.00 deposit cheque since she can't pick it up until Friday, two days later. He said he would give her back her cheque then. * Hard to drive two vehicles at a time when home is 69 km away. She goes in Friday, goes to pick up the car. She has to remind the business agent about her deposit cheque. He said he'd be back with it. 30 minutes later, he comes to explain it is in a locked cabinet and the girl with the key is away for an hour. I said fine, we'll wait. We waited - waited and waited. The owner, comes down to explain the cheque had been cashed. When I wanted a perk for our inconvenience and wait, (one we would partially pay for with the cashed deposit cheque) the guy flew off the handle. Long and short, we didn't want to take the vehicle from people we couldn't trust. No! We had to take it! It was used? Anyways, we finally got given a cheque for the $500.00. But we were wondering, how many people might give the deposit cheque, thinking it was in the bill of sale (this wasn't) and if they don't get a receipt, they may forget. We were just wondering if it's a habit to tell the customer they won't cash it, cash it (like they did with us) then hope the customer forgets or believes the amt was used as a down payment? I mean, if they take a few of these cheques in a day and half the people are misled, they could end up with a small fortune in a different bank account named Sun Country. The owner said, "they could have handled the deposit matter differently" but quite frankly, after getting misled for almost three hours... I don't trust him either. Toyota Canada, says they don't control dealerships and how they do the sales, only warranty issues, yeah right. In other words, sell the cars, scam what you want as we don't care about our reputation. Well, if they don't care, the Toyota will be sold to someone with similar ethics and I will go buy a Chev from a company that does.

On 15th February 2012 I visited Romford Lookers Toyota with a view
to purchase my first Toyota used vehicle. While I enquired with Mr
Christopher Jones and Mr Richard Keegan I have been advised a Toyota
Prius is available and I have provided with a Vehicle History
Confirmation Certificate (attached) which suggested registration date
is 07/11/2009 and a Prius 1.8 engine. I have been told all the
necessary paperwork’s will be provided in a file on the day of
delivery. On 16th Feb I have collected the vehicle and a file has
been provided with delivery in which I later found out only had
Vehicle History confirmation certificate (attached) and MOT
certificate.

As I had no previous experience in Toyota Prius I was under
assumption the vehicle I have been delivered is Prius 1.8 registered
on 07/11/2009.
However post delivery it has been identified that the vehicle actually
is a 1.5 engine Prius and not registered on 07/11/2009 as the Vehicle
History Confirmation Certificate (attached) suggested.

The following has been provided incorrectly or not provided at all:

1) Vehicle History Confirmation Certificate doesn’t match with the
vehicle delivered. Thus a deceptive approach has been adopted to agree
the price by providing a Vehicles history which is relatively less old
and has bigger engine size to influence the negotiation price.
2) Mileage Check certificate has not been provided as promised with
the used vehicle
3) No Service History record has been provided with vehicle
4) No centre stamp has been provided on the workshop inspection certificate.
5) Finance agreement has not been provided (which later was sent to me
after I made an enquiry)

Following the identifications of the above I have contacted the dealer
on various occasions with complaints (email attached) which I have
been promised would dealt and provided with . However no actions have
been taken as promised todate.

I am not a very experienced person in car related matters and that’s
the reason I had decided to purchase a used vehicle from an approved
Toyota dealer as you promise to carry out all the checks on the
vehicle before classifying as approved vehicle and promise to provide
all the necessary paperwork’s with the vehicle. I am really
disappointed regarding the way the deal has been made on this vehicle
through deception and deliberate negligence in dealing with my
concerns and dissatisfactions

Toyota central of downtown los angeles, california should be investigated by toyota motors corporation and by the proper authorities for the use of unethical practices in the reconditioning of their pre-owned inventory prior to make it available for sale. They should be made liable for forging "service charges" for work never performed on these vehicles, and they should be made liable on their intent to decieve customers, salespeople, and assistant sales managers in order to get the advantage for attaining additional profits. Whether the owner or the general manager, they should be ashame of themselves for conniving such an elaborated scheme through their service department just for the sake of putting extra money in their pockets. Toyota central should be made liable to indemnify all of the hundreds of customers, salespeople and assistant sales managers that were the inocent victims of this scam for the last three years. And although their former general sales manager had the courage to come clean and tell the truth about how the dealership was generating "fake" service charges for work never performed on these vehicles, he knew of such practice long before being dismissed from employment, but it took for his dimissal from toyota central to finally become honest with himself and others.

The truth of the matter is that the General Sales Manager was stripped of the opportunity to continue making money at the expense of unsuspected customers, salespeople and assitant sales managers, alike. He knew that the owner and the general sales manager at Toyota Central were applying nonexistant service charges to their pre-owned inventory...service charges for work never performed in the vehicles, and he went along with the idea. He never voiced any type of disapproval nor he took any steps to correct these unethical practices exhibited by the people in charge. These profits were later shown as profit from the service department and obvsiously all the upper management had a hand in the pot. It was only after he was dismissed from the dealerhsip that he decided to come clean and tell the truth.

Now it appears that the former and last General Sales Manager of TOYOTA CENTRAL of downtown LOS ANGELES, CALIFORNIA, has persuaded former salespeople of the dealership to file along with him a formal complaint with the proper authorities against TOYOTA CENTRAL for seemingly enhancing the service costs of used vehicles prior to make them available for sale to the public. According to the former Gerneral Sales Manager, the service costs involved in the reconditioning of all the pre-owned inventory were enhanced through service charges for the work intended for the reconditioning of these units, but in reality, and although all of the work was charged in service bills, the actual work was never performed because it wasn't really need it. In essence, in paper as a service charge they showed work that it was never performed. They perpetrated this scheme just to gain additional profits which would be later shown as income profit from their service department. According to his comments, the dealership was looking for ways to increment the "pack, " which is a fee paid to the owner in every vehicle sold, whether new or used, and which comes off the top of the profit made after the vehicle is sold, and is calculated before deductions for commissions paid to salespeople, asistant sales managers, and finance managers. Since it was impossible to increment the "pack" fees because they were already outrageous, Toyota Central and its upper-management, configurated a fraudulent scheme through the service charges applied for the reconditioning purposes of pre-owned inventory and thus make additional profits. From a customer's perspective, it meant paying a lot more for a vehicle which its true cost was inflated with fictitious service charges for work never performed. From a salespeople and assistant sales manager's perspective, it meant less profits available from where to draw a commission. This explains why many a times the salesperson makes $100 while selling a vehicle and spending four hours in the negotiation and delivery procedures, and the owner or owners make thousands in the some process. The truth of the matter is that as significant and noble the actions taken by the former General Sales Manager are, the question still remains, Why didn't he come forward with the truth before? He was aware that this was happening for nearly three years or longer yet, it took for him to get dismissed before finally becoming honest with himself and others. Not only should he have cautioned the sales personnel and the assitant sales managers that unethical practices were being employed by upper management to defraud them of their hard-earned money, but he should have contacted the proper authorities including law enforcement. IT IS TIME FOR TOYOTA MOTORS COORPORATION TO GET MORE INVOLVED WITH THE DEALERSHIPS THAT REPRESENT THE FACTORY TO PREVENT THINGS LIKE THIS FROM HAPPENING AGAIN.

I am not satisfied with my TOYOTA. I noticed a lot of features are missing for example: The door to the gas cap outside does not lock anyone can open it by pushing on it. There is only a single CD player in this car. My old porsche had a 12 changer CD player in the trunk. This is an inconvenience trying to load a CD every time you want to change it. (why is this?)There is no outside keyhold for the trunk.

You cannot use a trunk key because there is no key hole. There is no cd player. Seems like the things that were convenient are not convenient anymore. Why were the above things mentioned taken from the car. This a lot of money to invest in a car and receive less than you had in the old car.

I found this whole experience apalling! I am think of filing a complaint with the BBB.
I want to be compensated by your company and would you at least add a 6 CD changer to my car?

Toyota motors corporation is betting that with time most of their problems will go away, and america, as it always does, will forgive them for their wrongdoings. It took for congress to intervine before toyota's president and ceo, akio toyoda, finally accepted blame for the mechanical malfunction in the accelerator pedals of some of their models.in fact, toyota had to recall 9 million vehicles worldwide because of safety issues and other problems.in the race to overcome general motors for worldwide supremacy, toyota dragged its feet and became "safety deaf" until their ceo was personally warned to provide quicker and better responses to dangerous safety defects. His arrogance prior to the intervention of congress was trully alarming and it gave a sense that toyota was placing their most important asset at the end, the consumer.in that sense, and as important as the dealerships/distributors that sell their products are to toyota, more important are the customers that purchase them, because without them they have nothing. By the same token, toyota motors corporation has an ethical responsibility towards their customers to prevent that dealerships like toyota central of downtown los angeles, california display unethical behavior in their daily dealings with customers. Toyota central and their management had put the cart before the horse, the profits before performance, they have become greedy to the point that customers and employees alike are being taken advantage of for the benefit of the few. Toyota motors corporation and the dealerships that represents them in selling their products do not seem to have a "mission & purpose" in place, and if they do, is certainly "i" centered where they feed the ego and certainly not their customers and/or their lower-level employees.

Toyota motors corporation has allowed some of their dealerships/distributors to get away with unthecial practices. A perfect example of this is toyota central of downtown los angeles, california, which throughout the years has made a pretty good living out of cheating and deceiving the latino community of downtown los angeles and the surrounding areas. More than 99.9% of their clientele is of latino heritage of which close to 90% are unable to speak the english language. Many of them visit this dealership without a valid driver license, but as long as their credit status is in good standing, toyota central will get lenders like tfs-toyota financial services and a few others to facilitate credit to them. These customers are at an obvious disadvantage because although able to purchase or lease a vehicle, the cost of doing so to them tends to be a lot higher. Not only do they end up paying higher interest rates, but toyota central will include a mark-up on new cars of anywhere from $2, 000 to $5, 000 over msrp-manufactured suggested retail price.in addition, toyota central will load up the deal with other extras allowed by the lenders, such as service contracts, lojack and other items. Toyota central plays to the fact that since these people are at a disadvanatge the chances of them making a formal complaint are almost nonexistant.in used cars, and according to former managers of toyota central, prior to making their pre-owned inventory available for sale to the public, toyota central applies non-performed service charges to each vehicle. A used vehicle has to go through a reconditioning process and an inspection for safety prior to being offered for sale. It usually consists of simple maintenance, such as oil changes, brakes, tires, etc.in the case of toyota central, they do perform the simple task of reconditioning the vehicle but the service charges involved in doing so are enhance with many other service charges that were never performed.in essence, they increase the selling price of the vehicle with noexistant service charges and the profits are then shown through their service department. Very clever indeed! This is a great way for toyota central to sell a vehicle at a higher price to the public, and although the actual profits will not be shown in the direct deal with the customer, they will be appear later out of their service department since the customer without knowing paid for them at the time of purchase. Furthermore, and by doing this, the profit shown while selling the vehicle will be less and therefore they will pay a lot less in commissions thereafter to their sales and finance departments. Most recently, toyota central was involved in a huge internal scandal regarding their surveys. Their general sales manager, two of their sales managers and a female in charge of the csi-customer satisfaction index department were dismissed for tampering with customer's surveys. It is not a sercret that the factory, toyota motors corporation, is eager to make sure customers are not only satisfied with the product, but also with the way that their distributors handled the selling and finance process involved in obtaining the product. For that, toyota motors corporation, pays large sums of money as performance bonusses to the managers and upper management of these dealerships to ensure that the surveys comply with their standards. Anything below an "excellent" mark in a survey represents a bad grade to the dealership and it could compromise not only the bonusses received from the factory but the allocation of vehicles the factory provides the dealership with for selling purposes. At toyota central, just like in any other dealership, the people in charge, managers, can get a sense of the type of survey that they are most likely to receive from a particular customer. Customers that were most likely to give a bad survey about toyota central were erased from the system as if a negotiation with them had never transpired.in that sense, subsequently the factory was unable to contact them for a survey. After serveral complaints made directly to the factory, finally they decided to step in and clean up the mess. Unfortunately, is just not enough. It takes for someone to move a mountain before a large corporation like toyota motors does anything at all to correct wrongdoings by their distributors. Toyota motors coporation is mainly in the business of building and marketing their products. They are great with demographic charts that show what segment of the population will purchase a particular model. Their dealership's representatives are young, gun-ho, fresh out of college, lads that are not in touch with the public. They have no people's skills to oversee how ethically or unethically a dealership operates. They visit a dealership once or twice a month to show their famous charts, and as long as they do lunch with the owner or the upper management of the dealership, as far as they are concerned, everything is okay. The same applies to tfs-toyota financial services while dealing with finance directors or managers of a given dealership.

In the case of toyota central of downtown los angeles, their general sales manager, two sales managers, and a female from their csi-customer satisfaction index department were recently dismissed for tampering with surveys. Toyota motors coporation rewards upper management at dealerships/distributors with large monthly bonusses for excellent surveys. Anything below an "excellent" grade means a bad survey to the dealership thus managers do not get paid on the factory bonusses. This being the case, there are two ways then to deal with surveys. Ethically or unethically!. The ethical way to do it is to offer great service to the consumer from start to finish, and there is never and end or finish point while dealing with customers because the effort should not stop when they are leaving the dealership. A customer should be for life and therefore it should be an ongoing proposition. The unethical way to do it is to get rid of them as soon as possible and any subsequent complaints derived from dealings with them could be easily erased from the system as they had never happened.in the case of toyota central, customers that were unhappy after purchasing or leasing a vehicle from them, thus most likely to submit a negative survey to the factory, were totally erased from the system so that the factory would be unable to contact them to get their impressions on their buying experience with toyota central. The dealership has gone as far as organizing once-a-month meetings with fresh owners of new cars, in which if present the customer would have received a free oil change just simply for attending, intended to ensure excellent surveys in return. Needless to say, the survey bonusses to managers have to be attractive enough for them to go this far.

Toyota central of downtown los angeles is by far the worse dealership to purchase or lease a new or pre-owned vehicle. As usual, toyota motors corporation caters to their distributors/dealerships regardless of any wrongdoings as long as they are profitable to the auto-maker and as long as they use tfs-toyota financial services as the number one financial source to get deals approved.in the case of toyota central, they especialize in working with the latino community. Most of their customer base is unable to speak the english language and many of them attempt to purchase a vehicle without a valid driver license. But getting them approve carries a larger cost since toyota central will sell them a new vehicle anywhere from $2, 000 to $5, 000 over msrp-manufactures suggested retail price, and they load the deal, many a times without the customer even knowing, with such extras as service contracts, lojack, and other items. They play to the fact that since these customers are at a disadvantage the chances of the them making a formal complaint are almost nonexistant.

Toyota is selling vehicles with faulty problems and they are aware of it! if you buy one and have any kind of large scale problem or potentially large problem they will call it normal and send you away. if they acknowledge the problem by putting it into service it opens up to liability. since hundreds of thousands of customers are sueing them for problems they deny any issues with other customers. buy american right now! if you deal with toyota right it will become a nightmare...