Menu
Toyota Customer Service Phone, Email, Contacts

Toyota
reviews & complaints

www.toyota.com
www.toyota.com

Learn how the rating is calculated

2.0 1217 Reviews

Toyota Complaints Summary

292 Resolved
923 Unresolved
Our verdict: When using services from Toyota with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Toyota has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Toyota. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Toyota reviews & complaints 1217

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Toyota reviews & complaints

ComplaintsBoard
S
7:20 am EDT

Toyota during the service mechanic broke a part and dealership refuses to fix it at their cost

Truck into the dealership for steering "recall" part. During this service, the mechanic broke a part, (steering gear box), and the dealership resuses to fix it at their cost. I had to get a part and have an indipendent shop fix it. That shop showed me what the dealership had done to break this part.

Read full review of Toyota
Hide full review
ComplaintsBoard
K
6:44 am EDT

Toyota avoid jon lancaster toyota at all costs

On October 15, 2005 we had our prius serviced at Jon Lancaster Toyota like we have since buying the car in 2001 The first part November The check engine lite came on, we took the car into lancasters service department. Well the service manger came after us to show us the Air, and air condisioner filters where plugged and gritty Marked off on service check off on the prior service as good, they also rotated the tires and one showed the tread seperating from casing also checked as ok with the tire rotation.then less than an a month before.

Read full review of Toyota
Hide full review
ComplaintsBoard
D
12:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Toyota incompetent techs

Techs were unable to find problem. Complained of clunking noises. Asked for complete safety check on first visit. Nothing wrong. Came back 2 months later with same problem. Nothing found. Later on the highway, upon accelerating heard huge clunk. Next day discovered coolant leak. Took to nearest dealer, not Wilde. They found engine mount had lost the bolts holding engine in place. Engine had shifted resulting in serpentine belt cutting into lower radiator hose. Total cost, $650. Asked service manager at Wilde for reimbursement. Not their fault. So far nada.

Read full review of Toyota and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
F
F
Ffoen
Greenfield, US
Feb 04, 2012 3:18 pm EST

We test drove a 2008 Pontiac G6, the radio wouldnt turn on, but all the hazard warnings are displayed on the radio, which somewhat worked, so we said no deal util the radio was replaced.
After listening to the scam story that he would have to check with his manager to see if they could replace, they said they would.
Well 3 days after we purchased we still dont have the car, and the excuse is they couldnt get the "better radio to work with the onboard computer".
I told them just to put the stock radio in and now we were told we have to wait another 5 days.
I will be totally suprised if this gets done in that time frame. Also we were promised the car being cleaned, full tank of gas, and extra key and key fob, but when talking to the salesman, he seems to have forgotten that promise.
My impression of there sales department is that they will promise you the moon, but upon delivery of the vehicle, thats all forgotten.

B
B
baskarS
, US
Dec 23, 2011 1:26 am EST

I purchased 2008 camry and next day after delivery I noticed minor complaints and they refused to fix it...sales guys are well tamed to cheat customers...bad car experience several times

G
G
Gary Grande
Muskego, US
Nov 27, 2011 10:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They're just as bad when selling new stuff. They'll slip in the extended warranty and, a few years ago the undercoating also, despite being told that these weren't wanted. If you don't notice, you'll simply pay for them.

T
T
tacomaguy
, US
Nov 10, 2010 5:18 am EST

similar experience caused me to stop stop servicing at wilde. they are shameless!

K
K
4kapps
New Berlin, US
Aug 16, 2010 1:08 pm EDT

I took my 05 Sienna to Wilde Toytoa in Feb & again in March because of oil leaking and oil pressure light flashing on and off - both times told nothing wrong with in. In May the engine blew. Expense to me was $4500. They refused to back me, warranty refused to cover it because the top half of the engine was starved for oil and they felt it was my fault! Service Manager at Wilde Toyota won't even take my calls or call meback - they know it is their fault, but avoid me.

ComplaintsBoard
K
8:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Toyota customer complaint on toyota vios (j) auto-pjr5365

K RAJAMOHAN A/L KUPPUSAMY
TEL:O12-4696159
05.07.2010

CUSTOMER COMPLAINT ON TOYOTA VIOS (J)AUTO-PJR 5365

1 PURCHASED FROM DEALER FADASON SDN BHD, BANDAR PERDA, BUKIT MERTAJAM, S.P.U
REGISTRATION DATE:02.06.2010

1.1 BRAKE LIGHTS-SOMETIMES MY BACK BRAKES LIGHTS WILL BE 'ON' AFTER I STOP ENGINE
AND PARK MY CAR. I COMPLAINT TO ENCIK IZHAM.

2 ON THE 26.06.2010(SATURDAY) AROUND 1.00 PM I WENT TO FADASON CENTRE
AT BANDAR PERDA TO CHECK WHY MY CAR'S BRAKE LIGHTS 'ON' SOMETIMES AFTER
STOPPING THE ENGINE.

2.1 THE MALAY TECHNICIAN ON DUTY SAID HE HAD ADJUSTED THE LIMIT SWITCH FOR THE
BRAKE PEDAL AND I SHOULDN'T HAVE THE BRAKE LIGHT 'ON' PROBLEM ANYMORE.
I THANKED THE TECHNICIAN AND DROVE HOME.

2.2 WHEN STOPPED MY CAR'S ENGINE AND PARKED, MY BRAKE LIGHT WAS 'ON' AGAIN.

2.3 I DROVE TO TOYOTA FADASON SERVICE CENTRE AGAIN AND TOLD TO ENCIK IZHAM
OFFICER IN CHARGE THAT I AM VERY ANNOYED ON WHY THIS SIMPLE PROBLEM
OF ADJUSTMENT OF BRAKE PADEL LIMIT SWITCH CANNOT BE SETTLED DURING FIRST
VISIT, AND I HAVE TO COME BACK AGAIN ON THE SAME DAY.

2.4 THIS 2ND TIME (AROUND 2.30PM) A CHINESE TECHNICIAN ON DUTY VERY ANGRILY
DROVE MY CAR VERY FAST (LIKE A SPORTS CAR)INTO THE WORKSHOP.I DID COMPLAINT
TO THE OFFICER IN-CHARGE(ENCIK IZHAM)BECAUSE HE ALSO CAN HEAR THE TYRE'S
SOUND.

2.5 I ALSO WENT TO SEE THE MANAGER (MR NG) TO HIGHLIGHT MY BRAKE LIGHT PROBLEM.
I SAID TO THE MANAGER:"WHY DIDN’T THE TECHNICIAN DO IT RIGHT THE 1ST TIME." I MADE
A CUSTOMER COMPLAINT FOR MECHANICAL IMPROVEMENT.

2.6 ON THIS DAY 3-7-2010(SATURDAY)WHEN I SENT MY CAR FOR MY 1st SERVICE THE CAR FOR MY 1st SERVICE, THE
MANAGER MR.NG CALLED ANOTHER TECHNICIAN TO EXPLAIN TO ME THE SAMPLE OF EXPLAIN TO ME SHOWING ME THE
SAMPLE OF THE BRAKE LIMIT SWITCH.I WAS SATISFIED WITH HIS EXPLAINATION BECAUSE
UNTIL THE 3-7-2010 I DID'NT ENCOUNTER ANY BRAKE LIGHT "ON"PROBLEM.I THANKED
BOTH OF THEM FOR THE EXPLAINATION.

2.7 THEN ON 3-7-2010(SATURDAY)I SENT MY CAR FOR THE 1st SERVICE AFTER A MONTH
FROM THE REGISTRATION DATE.THE SERVICE WAS WELL DONE, I PAID FOR THE BILL AND
DROVE AWAY.

3 PLENTY OF SAND INSIDE THE PETROL PUMPING INLET

3.1 ON MY WAY HOME FROM THE TOYOTA SERVICE CENTRE, I STOPPED AT PETRONAS KIOSK
TO FILL PETROL.

3.2 WHEN I WAS ABOUT TO PUMP IN THE FUEL I SAW PLENTY OF SAND SURROUNDING THE
PETROL TANK INLET CAP AND COVER.

3.3 I USED THE TISSUE TO REMOVE MOST OF THE SAND, AND I PUMPED IN THE FUEL.

3.4 THEN I DROVE BACK TO THE TOYOTA FADASON SERVICE CENTRE AND I SHOWED THE
REMAINING OF THE SAND TO MR.NG AND THE TECHNICIAN WHO SERVICED MY CAR.

3.5 AFTER THE MANAGER MR.NG CONFIRMED THE SAND, I REQUESTED HIM TO CLEAN UP MY
PETROL TANK, FILTER, ETC, ETC.

3.6 MR NG SAID THAT HE WILL CHARGE ME MORE RM200.00 TO CARRY OUT THIS CLEANING
JOB IF THERE IS NOTHING FOUND INSIDE THE PETROL TANK.

3.7 I AM ONLY WORRIED THAT THE SAND CAN FURTHER DAMAGE OTHER MECHANICAL
PARTS OF THE ENGINE AFTER SOMETIME.

3.8 SO, I AGREED TO LEAVE MY CAR PJR 5365 ON THE 03.07.2010(SATURDAY) AT THE
TOYOTA FADASON SERVICE CENTRE AROUND 5.45PM.

3.9 TOYOTA FADASON SERVICE CENTRE WILL CARRY OUT THE FUEL TANK CLEARING ETC..
ETC…. ON THE 05.07.2010 ON (MONDAY)

4 REPUTATION

4.1 I AM ALSO CONCERNED REGARDING TOYOTA REPUTATION. I HOPE WE CAN SETTLE THIS
PROBLEM IN A DIPLOMATIC WAY.

4.2 PLEASE CARRY OUT A THOROUGH INVESTIGATION ON THE TECHINICIANS WHO DID THE
THE ADJUSTMENT OF THE BREAK LIMIT SWITCH ON THE 26.06.2010 AND 1ST SERVICE ON
03.07.2010.

4.3 TOYOTA FADASON SERVICE CENTRE'S CCTV CAN CAPTURE THE TECHNICIANS ACTIVITIES
ON THE 26.06.2010 AND 03.07.2010.

4.4 I ONLY SUSPECT THE TWO TECHINICIANS WHO ADJUSTED THE LIMIT SWITCH FOR THE
BRAKE.

4.5 RESEARCH CENTRE PLEASE ADVISE ME WHEN TO TAKE MY CAR FROM THE TOYOTA SERVICE
CENTRE.

4.6 I WILL NOT TAKE OUT MY CAR FROM THE TOYOTA FADASON SERVICE CENTRE UNTIL THE
THOROUGH INVESTIGATION IS COMPLETED.

4.7 I WILL HAVE TO RECEIVE A FULL SERVICE REPORT INVESTIGATION FROM YOUR TOYOTA
RESEARCH CENTRE BEFORE I CAN TAKE OUT MY CAR FROM TOYOTA FADASON SERVICE
CENTRE, BANDAR PERDA.

4.8 HOPING THAT TOYOTA RESEARCH CENTRE WILL GIVE FAVOURABLE CONSIDERATION TO
MY COMPLAINT.

FOR DETAILED EXPLAINATION PLEASE CONTACT K.RAJAMOHAN AT [protected].

EMAIL ADDRESS: [protected]@yahoo.com.my

FAX NO: [protected]

Read full review of Toyota and 1 comment
Hide full review
1 comment
Add a comment
M
M
marine9966
, MY
Jan 26, 2011 5:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

1st is malay technician, then chinese technician...and he is indian victim. they r all malaysian except the vios which is japanese. i was suprise the japanese was left uncheck...

ComplaintsBoard
L
1:02 pm EDT

Toyota racist and rude managerc

We were quite satisfied with our dealing and just about to sign the financing papers when we encountered that there had been a huge misunderstanding. We wanted to speak directly to the representative that helped us and while trying to locate her, we had to deal with a sales manager. He was FAR from nice. To begin with, right off the bat, he was very rude. He then continued to make smart remarks and insult us. We would have bought the car we were looking at regardless of the misunderstanding but thanks to his attitude, we left. This would have been our 4th toyota purchase, but after this, I dont think I want to ever deal with them again.

Read full review of Toyota and 2 comments
Hide full review
2 comments
Add a comment
S
S
Shannon36535
Foley, US
Jul 09, 2010 8:55 pm EDT

yeah... read your own remarks ###

S
S
Shannon36535
Foley, US
Jul 07, 2010 6:19 pm EDT

Laurey dont listen to kevin richards.. he is some kid who hasnt had his diaper changed lately. Good for you for standing up for customer service... Im sure they will be calling you when they realize the sale was lost and you dont go back!

ComplaintsBoard
B
5:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Toyota bad service

I took my car for a service at the above mentioned dealership (Corolla professional 1.4) on the 2nd June 2010
& I specificaly requested that they check the break pads for me.
When i picked my car up the same afternoon i was told the is nothung wrong with my break pads.

On the 22 June, whilst driving i head a noice coming from my back wheels i took the car to Toyota again & they did a quick check on it & i was told to bring the car
on the 24th, I took the car inn today & i got a call from Brian, advise that the breaks are finised & they need to be replaced.
I told him that is very unacceptable, so i requested for his DP's number

His name is Thomas, spoke to him on [protected], he said he is awre they made a mistake, he is prepared to let them replace the brakes, they won't charge me for Labour & i will pay 50% towards the breaks

I find this very unacceptable, i am being inconvinienced for somebody else's mistake.
What gurrantee do i have that the car was even serviced, if they could make an error of this kind.

I want my break pads replaced for FREE

Regards
Mrs Nkosi
[protected]

Read full review of Toyota
Update by Bongiwe
Jun 24, 2010 5:51 am EDT

I am very upset

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
5:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Toyota fail of air bag deployment

I was a proud owner of a toyota innova which I recently bought in April 2010. Unfortunately i had met with an accident in which the impact was so bad that my car's chasis were bent and my wife was injured in this accident but the airbag failed to deploy. I had to send the car to UMW Toyota head office Malaysia for investigation for " why my airbag didn't deploy?". My experience with their head office has been the biggest NIGHTMARE of my life. THey don't answer e-mails in time, they don not reply our calls and they do not even give us our investigation report. It took me almost 1 month after putting so much preasure on them to recieve my report. Their so called customer service managers Mr.Edmond Lim and Mr. Ramesh do not give any service at all to their customers. I REGRET owning a TOYOTA.

Read full review of Toyota
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
4:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Toyota exhaust downpipe & silencer

Monday 14 June took vehicle in - exhaust downpipe leaking exhaust fumes into the cabin. Was promised part would be ordered same day and feedback would be given. 7 days later (21 June) still no feedback nor spare. Phoned dealer - ones again i was promised feedback - received none. 21 June complained to Toyota SA - they promised feedback - no feedback received. Service is pathetic. It is dangerous to drive in exhaust fumes.
A company the likes of Toyota should be able to send a simple part like this over night for fitment the next day.
It is now eight days - no feedback, no service. Really poor.

Read full review of Toyota
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
1:37 pm EDT

Toyota charcoal canister failure

We recently took our 2007 Toyota Matrix which has a little over 28, 000 miles in for service because the check engine warming light came on last week. Unfortunately our three year warranty just expired 3 months ago, go figure! We were told the Charcoal Canister Assembly needs to be replaced. Although they did not tell my wife why the canister was contaminated and needed to be replace, he did suggest we can live with it as is and the car would continue to run as normal. Being the man that I am and having a fairly new car, I do not think it a great idea to drive the car as is. However, I am completely disappointed with Toyota because they do not make car like they use to. We have always taken the car to the local Toyota dealer for regular oil-changes, etc. I have drove many older cars prior to inquiring this new car, issues such as this does not typical arise until 100, 000+ miles. Here we are with a 3yrs car with 28k and it is already due for a $450.00 repair just months after it run out of manufacture warranty.

Well, do any of you know what cause this issue with the Charcoal Canister Assemble to get contaminated? Is this an easy fix, can I do it myself? I have a little mechanic skills.

Read full review of Toyota
Hide full review
ComplaintsBoard
A
11:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Toyota poor service

disk pad replacement 6hrs, you ask for the manager incharge to complain, they will not show up. they will let you wait until you had enough and decide to go home.

Read full review of Toyota
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
7:08 am EDT

Toyota my transmission went out without a warning

I wanted to complained about my 2003 Toyota Rav4.My transmission went out without a warning no check eng. light or burnt transmission fluid nothing now its costing me$4, 8000 to het it replaced for a Toyota i know it was out of the five year 8, 500 mile warnt. but for a car that is builted on relibility thats unheard of.My husbands 86 chevy transmission is still going strong and he is a much worse driver then me but he has told me to buy american i guess he was right. I wanted people to know the problem i am having with truck and hope they get better service then myself.

Read full review of Toyota
Hide full review
ComplaintsBoard
H
10:44 am EDT

Toyota scam

At 30K miles the transmission went on the van, Toyota Universe fixed the

problem. Four months later having only a routine oil change. the front

differential leaked oil causing it to seize and damaging the transmission.

Toyota Universe service manager Joe said it was my problem that the differential

leaked not his, and the dealership would not fix the problem.

the Sienna which now has 40K miles had the following issues. 3 sets of brakes, 2

sets of roaters, 3 sets of tires including those run flat tires, which on the

third set I had to put regular 17 inch tires. I would not recommend Toyota

Universe for anything, They will give you nothing buy grief.

Read full review of Toyota
Hide full review
ComplaintsBoard
L
3:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Toyota innova gearbox

Lee Chin Aun
7, Jalan SP 8/4,
Saujana Puchong
Bandar Putra Permai,
43300 Puchong, Selangor Darul Ehsan.

May 8, 2010

Customer Service Head
Toyota Motor Corporation

Dear Sir,

RE: GEARBOX MALFUNCTION

Refer to the above matter, I bought a new Toyota Innova 2.0G(Manual),
registration number WPM 1187 in October 2007. After few months taking
delivery of my vehicle, I encounter a gearbox problem. When I engaged to
fifth gear, sometimes it will automatically bounce back to neutral. This
happened mostly during highway driving. Now it happens frequently. I have a
family of 5 members. Accident is waiting to happen. I can’t imagine if this
happen during over taking of vehicle.

I’ve always serviced my vehicle at your authorized service centre and have
made complaints to your service centre so many times on the same problem
since the first encounter on the problem. Now, 3 ½ years have passed and my
warranty is over. Your inexperience service centre still can’t find a
solution to my problem.

On two occasions, I kept my vehicle at your UMW Toyota Seksyen 3, Puchong
Service Centre for 5 days and the second time 3 days respectively. I was
hoping that the problem was finally solved but when I took my vehicle the
problem was still the same and not solved. Then I personally met with Encik
Hasnor Izwan B.Mohammed Nor on 3rd May 2010 to ask for an explanation but
he promise me to give an answered the following day. I waited for 3 days
for the update on the problem but the manager did not call. Is this the way
you treat your customers and the kind of service you give us? I’ve also
called up the customer service at [protected] and voiced up my problem but
no action taken and nothing was solved for me.

I’m lost and have ran out of patience as has been 3 ½ years already and my
problem is still not solved.

I’ve given your service centre more than enough time to solve my gearbox
problem. Now, I’m requesting Toyota to change a brand new gearbox for my
vehicle. Being number 1 in the automobile industry, where are your
technical expertise gone?

Lee Chin Aun
7, Jalan SP 8/4,
Saujana Puchong
Bandar Putra Permai,
43300 Puchong, Selangor Darul Ehsan.

How can this problem still occurred after 3 ½ years. My records in the
system have shown my complaints. So, where do I go now to solved my
problem? My only hope now is TMC to solve it and I hope there will be an
answer and solution for the on going problem.

Thank you.

Yours faithfully,
Lee Chin Aun
Mobile no: [protected]
Email: [protected]@gmail.com

c.c. : Mr. Kuah Kok Heng
[protected]@toyota.com.my

c.c. : HQ UMW Toyota
Seksyen 3, Puchong Service Centre

Read full review of Toyota
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
1:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Toyota - poor toyota service

Hi All, I would like to make a complaint about poor Toyota service I received in Malaysia, I've sent in my car twice for Toyota service center personnel to check on my internal car clock for keep on slowing down after a couple of days even though I've adjusted it back to the right time many times, the 1st visit I make to one of the Toyota service center...

Read full review of Toyota and 58 comments
ComplaintsBoard
S
1:37 pm EDT

Toyota don't buy

VSC light came on in my brand new 2010 corrolla, tried to turn on my street- lost all steering and the only way the car stopped was by hitting a deep curb. Caused substantial damage to the car which the dealership says isn't their problem. This is the 3rd car I have purchased from this dealership and can assure you it will be the last! Let me suggest DO NOT buy a Toyota until they learn to assume responsibility for their products! They are putting more people in danger with every car they sell!

Read full review of Toyota and 2 comments
Hide full review
2 comments
Add a comment
A
A
Applesause
, US
Jul 16, 2018 11:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I BOUGHT A TOYOTA SIENNA JULY 4TH TRADED A DODGE CARAVAN UP TO THIS DATE THE CARAVAN STILL IN MY YARD.I KEPT CALLING TOYOTA LEAVING MESSAGES FOR MICHELLE DAVIS AFTER I RECEIVE A STATEMENT FROM TD BANK FOR PAYMENT ON THE CARAVAN THIS WILL GET MY CREDIT IN BAD STANDING SINCE I ALSO HAVE THE TOYOTA SIENNA I CANNOT PAY TWO VAN PAYMENTS I ALREADY TRANSFER MY INSURANCE TO THE SIENNA TODAY IS JULY16TH.WHAT THIS DEALERSHIP IS UP TO I HAVE NO IDEA...ELISSA LEE

T
T
TxAgent
, US
May 26, 2010 1:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

That can't be right, Toyota recognizes the faults in their new cars, thus the recall, which means you must have had a defective unit. There's no way in hell they said "That's not our problem."

ComplaintsBoard
P
12:24 pm EDT

Toyota bad customer service

On May 1, 2010 I took a pre-approved voucher to the dealership which said that I pre-qualified for $32, 792 on a car. The salesman DeSean Williams said he would find what I wanted and that he would call, He called on May 4th or 5th to say he found a car for me. When I went in on May 6, he had 2 used Camry's waiting. I told him that I would prefer a Corolla, he had me drive an 09 Corolla with 46842 mile on it. I said it was okay, the finance guy tryed to get me to buy an Hyundai Sonata that I was pre-approved for. I said, no. We signed all the paper for the Corolla, but I didn't take posession of the car as I had no insurance. My son told me not to buy the car as it had too many miles. I called DeSean on Friday the 7th and told him I didn't want the car. He said that I would have to talk to his manager Mr. Palmer, who told me that he would look into it and call me back by noon Sat. He didn't call. My son tried to call him but never got through. Finally on Tuesday May 11, my son went to the dealership and picked out another car for me with only 13000+ miles and it was a 2010. I said okay and DeSean called me on Friday May 14 to ask when I was comming to pick up the car. I said I would be there on Sat the 15th. My son and I went on Sat and I test drove the car. He told me that the finance department was backed up, but take the car home and we would complete the paperwork on Mon. At 3:00 on Mon Desean called and asked if I would prefer a new car. I said yes and he said he could get me a Yaris. I looked the car up on the internet and called him to say I would rather have the car I was driving. He said okay, when I got to the dealership after work, he said that I should look at the Yaris, I did and I didn't like it. He said that the bank wanted to charge a fee to finance the car I was in, anywhere from $400 to $4000, but I was still pre-approved for a Hyundai Sonata. I told him to give me back my $1500 deposit and I would go elsewhere. He took my debit card and said my money would be returned. It is now past 3 business days and my money has not been refunded.

Read full review of Toyota and 1 comment
Hide full review
1 comment
Add a comment
D
D
damoose
Pearland, US
Jan 19, 2014 6:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Mike Calvert Toyota has the worst customer service of any Car Dealership I have ever dealt with. I filed a formal complaint with Toyota Corporation and the BBB. I would "never" recommend Mike Calvert Toyota and will do everything in my power to discourage anyone from doing business with them. If you see a response from Mike Calvert to this complaint, don't believe anything they say! Check out the BBB and you will see all the complaints against them. My complaint hasn't shown up yet, but it will. Mike Calvert Toyota is the epitome of everyone's opinion of a "used car salesman". Their entire Dealership epitomizes that perception. I will continue to the day I die to discourage anyone from doing business with Mike Calvert Toyota! It's just the beginning of my mission to spread this message LOUD AND CLEAR!

THIS COMENT IS BASED ON MY OPINION AND I HAVE THE RIGHT TO THAT OPINION. I'M GIVING THEM "ONE" STAR, "ONLY" BECAUSE THIS REVIEW BOARD REQUIRES AND ENTRY IN THAT FIELD.

MIKE CALVERT TOYOTA DESERVES "NO" STARS AND "NO" RESPECT!

ComplaintsBoard
P
4:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Toyota unprofessional service

The car dealer service were unexceptionally unprofessional, they forced us to sign their contract without reading any details of the process what so ever, their cancellation percentage it’s certainly too much compared to other dealers. A Lack of communication and explaining all their circumstances carefully and clearly were a major problem.

However the above queries are what I presume that the car dealer DID fail to complete their customer service, therefore I strongly object and do not agree with their contract in any way. Below are the following of arguments based on the incident?

(1) They pressured us to buy the van which we were not ready to.
(2) I told them I only wanted to enquire about the price, but they took us in the room and ask for deposit which I gave $200.00. These in my opinion are signs of indoctrinating
(3) They forced my husband and convinced him in an unmannered way to sign the circle without informing him to read and observe the contract first, my husband began to read the form but they disrupted him and convinced him saying that the contract is, if the loan is not approved then we will lose the deposit which we did take their word and so my husband did sign it. At this point his disruption had taken all my husbands attention away from the contract and the information he was reading. In a way i believe we were both mis lead and unpleasantly convinced without giving my husband ANY time to review the contract to give him ENOUGH time to understand the contract COMPLETELY, my husband is not aware with the 1o% until now when we decided to cancel our enquiry.
(4) My husband was not aware of the 10% and also the cooling of period.

In my perspective i think that this car dealer has very POOR customer service. They did not explain their conditions accurately and FULLY.

Read full review of Toyota
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
3:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Toyota service

It was all fine and dandy when i went to go buy a used car. They got me into a car that the bumper was scratched. Promised me to fix the bumper, give me an extra set of keys, and a small cack on my wind shield and there ws a light bulb out inside the car. These were the problems that i knew of. i took the car in for repairs. i had to find a ride to and from work that day and come to find out the only thing they fixed was the crack. i had to continue to call and call and they did not help me in any way. I took it again and again i had to find a ride to and from work because they did not want to shuttle me to work give me a loaner car. come to find out the breaks were bad the roters were bad and the tires were bad on top of everything else that was wrong. they did not fix my bumper or give me an extra set of keys. They called me later that friday telling me they were going to give me a loaner car or find me a ride to work on mon or tues for them to fix my car bumper. IT IS NOW MONDAY AND I HAVE YET TO HEAR FROM THEM! IM HIGHLY UPSET AND I WANT SOMETHING DONE BUT OF COURSE THEIR CUSTOMER SERVICE AND THEIR PROMPTNESS IS HORRIBLE!

Read full review of Toyota and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Robin Sajina
, US
Nov 16, 2011 6:46 pm EST

I am having problems with Toyota universe. They had my car for 5 days now and I am trying to find out what is wrong with it. I have been having trouble with some kind of leak coming from the engine. The car is under certified warranty. I have been coming with the same problem since I bought the car 5 years ago. They will tell me that their mechanics haven't found the leak and after several days after having the car at their shop they would bill me for sealing a part. The leak however continues. The manager Paul told me he would get me a courtesy car it hasn't happened yet nor do I expect it. They don't return my phone calls at all. It's seems like they are just avoiding me.

ComplaintsBoard
M
12:25 pm EDT

Toyota professional dishonesty

This is the first time I write a complaint because Toyota of Dallas had tricked and lured me into their business. I think people have a right to know so that they could be aware of their scheme. This is what I wrote to BBB:

Where is your integrity Toyota of Dallas?

One of the managers named Danny gave me a deal over the phone on a Toyota Highlander for 26K. I drove all the way from Arlington to their place and by the time I came in I was told that it was sold. Few days later, I talked to one of the sale persons and he told me that he has two highlander cars and he has one for 26k for me. So, within hours, I came in for a cheaper highlander, again, I was told it was sold. So, I was dealing with him on a different highlander, which was 31K. This deal didn't work out for both sides so I went home. About 3/4 days later the same manager, Danny, called me again and said that they have a special deal going on. He was willing to give me the same highlander (31k) for 26K. I confirmed twice with him over the phone on the price and the car and he validated it. I called him back again before I take off but now he told me a different price: 26k plus options which is over six hundred dollars more. I sensed some kind of a fraud so I dropped the deal and didn't even bother to come in. The next day, one of the sale persons whom I dealt with before called me and I told him that I didn't want to come in because I couldn't believe how his manager could change his mind so fast. Because of their dishonest practices I didn't want to deal with them. Within 10 minutes later the sales manager, Daniel Dixon, called me and so I presented my case. He told me that he could give it to me for 26k. When I came in, again, he told me the highlander was gone and he tried to sell me a different cheaper highlander for that price. I told him that I want a highlander with the same options for that price. At the end, after three or four hours of working with the numbers, he told me that he has GOOD NEWS for me. He presented a cheaper model with a higher price. THIS DEAL WAS SO GOOD THAT I COULD NOT HELP BUT REFUSE IT. What really bothers me is their DECEITFULNESS. THEY DID NOT FULFILL WHAT THEY HAD PROMISED. They intentionally lied to me to get me in and tried to sell a cheaper model. THEY ARE PROFESSIONAL FRIENDLY BUT ALSO PROFESSIONAL DISHONESTY.

Read full review of Toyota and 2 comments
Hide full review
2 comments
Add a comment
A
A
Another Unsatisfied T.O.D. Customer
Dallas, US
Jul 23, 2010 6:01 pm EDT

It is not only their sales department, TRUST ME. The Service Department and Body Shop are just as crooked. Here is some interesting reading:(probably have to copy and paste the links)

http://www.tacomaworld.com/forum/2nd-gen-tacomas/78707-toyota-dallas-wrecked-my-tacoma.html

(this is an update thread to the post above - after they tried to fix it)
http://www.tacomaworld.com/forum/2nd-gen-tacomas/80162-toyota-dallas-update-very-very-long.html

Some Boycott Toyota of Dallas facebook pages if you want to join:

http://www.facebook.com/home.php?#!/group.php?gid=104503032921492

http://www.facebook.com/home.php?#!/group.php?gid=107009105996516

D
D
Dallas guy
75056, US
May 16, 2010 11:08 pm EDT

Be careful of Rolph the middle management new sales guy and his boss, Daniel Dixon.

I went in to test drive a Toyota Tacoma priced msrp at $29, 720. Taxes, title, and license "out the door" was around $32k. I wasn't planning to purchase that day unless I was offered a ridiculous deal, so I made a ridiculous offer of $25k drive out. I said I would put $5, 000 down. To this offer, Rolph replied "I'm insulted". I told him I was in no hurry and I could leave. He told me it was absurd to expect to pay $7, 000 less. He went to his boss and came back with a different offer, coming down to about $28, 500. I said I wasn't interested and Ralph went on to explain that most people at this point would try to cut the difference between $25, 000 and $28, 500.

Without giving every single detail, Rolph basically was insulting me the entire time.

I was near my boiling point at this time. It was 5-10 minutes before closing on a Saturday night. I then stated "Okay, for tonight, my final offer will be $25, 500 'out the door'. If you can't accept that I will leave and think things over."

Rolph then proceeded to go back to his boss about the offer. Another 5 minutes go by, and then Rolph and the sales manager Daniel Dickson comes out with his gong (they bang this when they make a sale). I then start to smile and am astonished.

Daniel Dickson proceeds to tell me that it is the last deal of the night and we're going to make it happen. He writes down the number $25, 778 and has a line for me to sign in agreement. I reach for the pen and ask to be sure "Alright, this is $25, 778 out the door?" Daniel Dick agrees and says "Yes, this is the amount to be financed." I stop and ask him to elaborate and ask "Wait, so this is the total that I will be paying for the car out the door, which includes my $5, 000 down payment?" Daniel Dick then proceeds to agree "Yes, we are taking your $5, 000 down and you will be financing $25, 778."

Then I elaborate further "Okay, so I will be putting $5, 000 down so that means the amount I owe that I will be financing will be $20, 778 right?"

Guess what folks, his reply was "No, you're putting $5, 000 down and $25, 778 is the amount that will be financed. That is my offer."

He then says he has to go and walks away. Rolph is left there to explain things to me. He proceeds to explain that we must have mis-communicated. I then point out that if that were true, then he was thinking that my total drive out offer of $25, 500 +$5, 000 down = $30, 500 was insulting to him. So, this ridiculous offer that I was getting would be $32, 000-$30, 500=$1, 500. They just let me save a whopping $1, 500! You seriously expect me to believe that we miscommunicated that?

I pointed out that he was trying to pull a fast one, got up, and left. Be very careful of this tactic at Toyota of Dallas or anywhere else that would dare pull this. I will be posting this information in as many review sites as I can to inform the public. Be safe everyone.

ComplaintsBoard
P
11:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Toyota paint problem

Re-sent / Urgent reply
Dear sir,
Vehicle No. : HR 26 AD 2652 (Innova)
Ref No. : TKMMAIM10A111922 Dt: 08.04.2010.

We met Mr. Rajeev Budhiraja, from (HCR dept.) they do agree there is some problem in the paint on bonet of our car.
They are for ready to do repaint and charging Rs 3500/- .we like Toyota personal intervene and solve this problem to repaint without any charge/ complementary.
Since we did made the payment in bill & with no fault of our this is happening there for we should not be penalize again to pay for repaint.
Your earliest action shall be appreciated.

Best Regards
Sandeep Mithal
(Managing Director)

Read full review of Toyota
Hide full review

Toyota In-depth Review

Header 1: Overview of Toyota

Toyota is a renowned automobile manufacturer that has been producing high-quality vehicles for decades. With a strong reputation for reliability and innovation, Toyota has become a trusted brand in the automotive industry. Whether you are looking for a compact car, a family-friendly SUV, or a powerful truck, Toyota offers a wide range of vehicles to suit every need and preference.

Header 2: Vehicle Selection and Variety

Toyota boasts an impressive selection of vehicles, catering to various lifestyles and preferences. From compact cars like the Corolla and Camry to spacious SUVs like the RAV4 and Highlander, Toyota offers a diverse range of options. Additionally, Toyota also offers hybrid and electric vehicles, such as the Prius and Mirai, for those seeking eco-friendly alternatives.

Header 3: Quality and Reliability

When it comes to quality and reliability, Toyota sets the bar high. Known for their exceptional build quality and long-lasting performance, Toyota vehicles are designed to withstand the test of time. With rigorous testing and strict quality control measures, Toyota ensures that each vehicle meets the highest standards of reliability, giving customers peace of mind.

Header 4: Performance and Fuel Efficiency

Toyota vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a sporty driving experience or a fuel-efficient daily commuter, Toyota offers a range of engines and drivetrains to suit your needs. With advanced technologies like hybrid powertrains and efficient engines, Toyota vehicles deliver both power and fuel economy.

Header 5: Safety Features and Ratings

Safety is a top priority for Toyota, and their vehicles are equipped with advanced safety features to protect both the driver and passengers. From standard features like airbags and anti-lock brakes to advanced driver-assistance systems like lane departure warning and adaptive cruise control, Toyota vehicles offer comprehensive safety options. Toyota consistently receives high safety ratings from reputable organizations, providing customers with peace of mind on the road.

Header 6: Technology and Connectivity

Toyota stays at the forefront of automotive technology, offering a range of innovative features and connectivity options. From touchscreen infotainment systems to smartphone integration and advanced navigation systems, Toyota vehicles are equipped with the latest technology to enhance the driving experience. Additionally, Toyota offers features like wireless charging and Wi-Fi connectivity to keep you connected on the go.

Header 7: Customer Service and Support

Toyota is committed to providing excellent customer service and support throughout the ownership experience. With a vast network of dealerships and service centers, Toyota ensures that customers have access to reliable maintenance and repair services. Additionally, Toyota offers comprehensive warranties and roadside assistance programs, further enhancing the ownership experience.

Header 8: Pricing and Financing Options

Toyota offers competitive pricing across its vehicle lineup, providing customers with value for their money. Whether you're looking for an affordable compact car or a luxurious SUV, Toyota offers a range of pricing options to suit different budgets. Additionally, Toyota provides flexible financing options and lease programs, making it easier for customers to own their dream vehicle.

Header 9: Environmental Sustainability

As a leader in the automotive industry, Toyota is committed to environmental sustainability. Toyota has made significant strides in developing hybrid and electric vehicles, reducing emissions and promoting eco-friendly transportation. With initiatives like the Toyota Environmental Challenge 2050, Toyota aims to create a sustainable future through innovative technologies and practices.

Header 10: Resale Value and Longevity

Toyota vehicles are known for their excellent resale value and longevity. Thanks to their reputation for reliability and durability, Toyota vehicles retain their value well over time. Whether you plan to sell or trade-in your vehicle in the future, choosing a Toyota ensures that you'll get a good return on your investment.

Header 11: User Reviews and Testimonials

Customer satisfaction is evident in the numerous positive user reviews and testimonials for Toyota vehicles. Many owners praise the reliability, performance, and overall satisfaction they experience with their Toyota vehicles. Reading user reviews and testimonials can provide valuable insights into the ownership experience and help potential buyers make informed decisions.

Header 12: Comparison with Competitors

When comparing Toyota with its competitors, it consistently stands out in terms of reliability, quality, and resale value. Toyota's extensive vehicle lineup, advanced safety features, and fuel-efficient options give it a competitive edge in the market. Additionally, Toyota's commitment to environmental sustainability sets it apart from many competitors.

Header 13: Pros and Cons of Choosing Toyota

Choosing Toyota has numerous advantages, including exceptional reliability, a wide range of vehicle options, and strong resale value. However, it's important to consider individual preferences and needs. Some potential drawbacks may include higher initial costs compared to some competitors and a less sporty driving experience in certain models.

Header 14: Conclusion and Recommendation

In conclusion, Toyota is a reliable and reputable brand that offers a diverse range of vehicles to suit various needs and preferences. With a strong focus on quality, reliability, and innovation, Toyota consistently delivers vehicles that exceed customer expectations. Whether you're looking for a fuel-efficient hybrid, a spacious SUV, or a reliable sedan, Toyota is a brand worth considering.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Toyota customer service

Phone numbers

800 869 682 More phone numbers

Website

www.toyota.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Toyota?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Toyota Customer Service. Initial Toyota complaints should be directed to their team directly. You can find contact details for Toyota above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Toyota. Discuss the issues you have had with Toyota and work with their customer service team to find a resolution.