Toyota
reviews and complaints

I don't normally do this but I had such a horrible experience I felt I had to share it...

On Monday evening 8/23/2010 at approx. 8PM my 2010 Toyota Camry would not start. The next morning at 7:45AM I called Toyota assistance to come pick up the car and repair it as its under warranty and has only 5, 500 miles and is only 6 months old. They told me that they don't pick cars up that did not purchase the extended warranty. I challenged them and they reassured me that this was the case. I then hung the phone up and looked at my service manual and what do you think the service manual states... As long at the car is under the 3/36, 000 warranty (and it is with 5, 500 miles and 6 months old) they will ### the car up and repair it. I have now wasted a day of back and forth and have called a tow truck to come and pick it up and take it to Toyota.

I am very disappointed with the service, attitude of the phone assistant that I talked with, unwillingness to provide assistance and Toyota as a company.

I attempted to go to the "My Toyota" web site for owner and post my complaint for someone at Toyota to handle and much to my surprise they wont let you post or upload issues/concerns/stories. I'm amazed that a company the size of Toyota wont embrace the "open communication" of it owners and allow them to voice their stories good or bad, rather you have to " call in your issue".

I categorize this as a full on "Toyota Fail" in customer service, customer communication and warranty follow threw.

Gary Hooker - Disappointed Toyota Owner
Dallas TX
8/24/2010

Boa tarde.
Recebi um e-mail dessa companhia me parabenizando por ter sido sorteada com um veículo TOYOTA e mais um prêmio em dinheiro o qual para recebê-lo teria que entrar em contato no máximo em 10 dias enviando alguns dados pessoais e como é sabido que a internet e um meio muito usado para ações fraudulentas preferi verificar se o mesmo tem procedência ou é apenas mais uma fraude.
Segue em anexo a cópia do e-mail. Sem mais, aguardo resposta. Obrigada.

THE TOYOTA CAMRY CAR AUTOMOBILE COMPANY.
22 DANSOW ROW, STAMFORD
LONDON, W1J 6H, UNITED KINGDOM.

Congratulation Dear Toyota Car Winner,

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a Camry) International programs held 20th August 2010 in the London Uk as our ca
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The selection process was carried out through random selection in ourcomputerize
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Reference Number: TY-799BV90
Ticket Number: TY-[protected]
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Please contact us with the claim requirements.

1.Name in Full
2.Address
3.Nationality
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10.Ticket Number: TY-[protected]
11.Pin Code: TY-7448500

To begin the processing of your prize you are to contact our accredited Prize fi
duciary Agent as stated below:

Mr. Gordon Gary
(VERIFICATION DEPARTMENT MANAGER)
Email:[protected]@w.cn
Tel:+[protected]

If you do not contact the claims agent within {10} working days of this notifica
tion, your winnings would be revoked. Winners are advised to keep their winning d
etails/information from the public to avoid fraudulent claim(IMPORTANT) pending
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Once again Congratulations
Regards

Mr.Fabian Lopez

Lottery Manager.

I have made a booking of Toyota Vios and paid a sum of RM3, 000 as deposit at a Toyota dealer Wheelcorp Sdn Bhd (Old Klang Road) on 7th August 2010.
Due to unexpected financial problem recently, I am unable to buy the car and appeal to the dealer for a refund. The branch manager rejected my appeal and threaten to forfeit the deposit if I can’t pay the down payment to collect the car. She is very rude and said she has all the right to forfeit in the event of cancellation of order for any reason whatsoever.
I then contacted UMW Toyota Sdn Bhd (Malaysia Headquarter) 603-[protected] at Shah Alam to explain my situation. The customer service representative said that they cannot do anything about it and my deposit shall be forfeited. I understand according to the agreement there is a clause stating that the deposit paid by the customer be forfeited in the event of cancellation by customer. However, I just could not believe that Toyota Malaysia is so inconsiderate that they will forfeit customer’s deposit money even if the customer is facing financial difficulties.
I would really appreciate if anyone can help me on this matter.

I was walking too the parking lot of a dealership and a salesperson yells out to me and tells me oh you are here to buy the car now. As I walk back to where he is so I can go into the dealership where he works he says oh you could not afford those expensive cars so now you are coming to buy one from us? When I walked in he tells me you can't come in here only if you are going to buy a car from us! Brought it to the attention of the manager and guess what he tells me. I too would have done the same thing as my salesperson!

I purchased a 2010 Tundra Double Cab on January 23, 2010 and in the contract I wanted leather seat ($1400) installed after my $1000.00 check cleared on the end of the month of January 2010. So when my check cleared I started calling to see when my leather would but installed. I called Dennis Wiles, the saleman that sold me the truck on the last week of February 1, 2010, and he said that he had called CC Top company and schedule to have my leather installed on February 8, 2010. So I called to CC Top to confirm my appointment, CC Top staff told me that no one had contacted him about installing any leather seats for me . So CC Top took my information to call Milton Ruben Toyota back to confirm. So a day went by and I still did not hear from anyone. So called the saleman, Dennis Wiles back the next day and he said that February 4, 2010 is the date of my appointment. So I got off early from my job to go to get my leather seats installed on February 4, 2010, and Dennis Wiles called me back stating that CC Top had to order my leather and it would not be installed until Monday, Februaury 8, 2010. So by this time I told Dennis and CC Top to cancel and give me my money back for the leather. It was way to much hassle to get this done. The dealership lied to me. It did not stop there though. I called Dennis Wiles to get my money back from the Dealership and he transferred me to his mother in the finance department, and I left a voicemail stated to refund me my money. I didnt receive a call back until today when she stated that if I dont get the leather then she will have apply the money to my auto loan. I held the party of my bargain but the dealership lied about scheduling my appointment, and I even got off my job . I have contacted the Customer Retention department and I am going to called Toyota President and VP until this gets resolved. Do not go to Milton Reuben Toyota in Augusta, GA to buy anything.

Check engine light on took it to the dealer who told me that it the charcoal device in the emission control system needed replacing, over $600. I ask if it was covered under the ZERO emissions warranty. They told me that it wasn't. Not very trusting of car dealers I called Toyota customer service. They told me that it was covered. Had I not call Toyota the dealer could have charged me and then turned in a warranty reimbursement. For god's sake this is a Toyota dealer you'd think they'd know what'c covered, yes? There's a lot more than I have room here to write.

I bought a used car and feel ripped off. My car was totaled in an accident and my insurance will not help me. Nor did the other person make a statement so they could determine who was at fault they just blamed me cause I reported it. I purchased gap insurance and they wont help me. I had it towed and they sent the tow bill to collections. I feel they are ripping people off the car isn't worth what I paid and I've invested thousands of dollars in repairs and now have no car and owe a bill. If I could sue them I would. Someone drives the same kind of car and I'm being mistaken as well. Due to this I have bad credit and feel like I'll never have anything.

I just wanted to inform people of how thoroughly disgusted I am with the purchase of my 2006 Toyota Corolla from John Lancaster Toyota-Madison WI. In 2006, I did an extensive amount of research on cars that I was looking towards purchasing. I went to Lancaster due to it's location. I test drove one vehicle and fell in love with my Corolla. I decided to buy it and even had it customized by putting leather seats in it. I recall the salesman telling me that if I did the required maintenance, I could expect to drive the car over 200, 000 miles. Over the last 2 years I have come to call it my cute little piece of ###. It has given me nothing but headaches and has cost me countless dollars in repairs. I also swear that the people at the Lancaster Service Center sabotage the car. Every time I get something fixed, the next month something else goes wrong with it. Mind you, this is a car with less than 50, 000 miles on it. This last repair cost me close to $400 dollars-2 weeks before Christmas. Do you think the service people were sympathetic?...Hell no! Oh, wait, the cashier gave me some Kleenex when I started to cry. I forgot about that.

As of late, I have even considered smashing the thing into a tree. I just can't afford to keep dumping money into it. Lancaster is trying to suck me dry.

I work at a very large company where the thousands of employees have been relatively unscathed by this recession that we are having. Often people discuss purchasing vehicles. You can better believe that I will be a one woman crusade steering people as far away from John Lancaster Toyota as possible. I can only cross my fingers and hope that more people decide not to do business here. I would love it if they went bankrupt. In my mind, these people cost my son his Christmas. I bought a LEMON and I am paying for it with no help from this company. Of course, their excuse is always..."That's no longer under warranty" Give me a break. I've been having problems since 20, 000 miles. I have a list of all of the service that's been done. I am just sick and tired of dealing with these greedy people that obviously care nothing about their customers. I will never, ever buy a car from this company again and hope that other people looking at Lancaster will go somewhere else.

We leased a NEW car from Toyota Bay Ridge. Right after we got the car we realized that this one was used as demonstration: customers were allowed to try it before buying. The car had a big scratch on front bumper and around 200 miles on odo. There were newspapers and not related to the car items in. We came to resolve this situation and talk to the manager.

I do not shake hands because of different reasons. After I didn't shake hand to the manager, he got upset and even increased his voice telling that he doesn't have time for us.

We wanted a new car instead of "demonstration" one or, if it's not possible, get satisfactory reimbursement: increased mileage or similar things as well as normal conversation. We got nothing of these and we have a very bad feeling after visiting this branch and talking to the manager.

Traded my car in June 10th 2010 for a new Toyota. I was still making payments on my trade in. To this day (Aug. 3rd 2010) my trade in has not been paid off. Im in collections with the bank it is financed through. I will have to start making the payments on a car I no longer have in order to save my credit score. This is a horrible car dealership I wish I never bought a car from them. And if your reading this and considering purchasing a Toyota, go to another dealership its not worth the headache!

Well, Vios and Innova new owners, are you experiencing any sulfur or rotten egg ordor in the cabin and the exterior of the car when your car engine and your car air conditioner is running?

I am one who is currently inhaling sulfur ordor everyday as my car farts at its own mood and I have to wind down the window everytime it does that. Imagine a driver doing that few times a day for another 10 years as my car is only 7 months old.

What did the service staff said as most of you may want to know? "Remove your car mats." I complained that the ordor is coming from the air conditioner vent; in stenches. My car has no smell in the cabin and the smell will appear when the engine is running for some time (the ordor comes and go when I wind down my window). If the mats are smelly I will smell is everyday.

The staff mentioned that many vios owners are facing same, but no innova users have complained...so I'll be the first. As I read in many articles; it is very possible that the new catalytic converter is the main problem faced by many users of many toyota models in the USA from 2003 till 2006. Thus, I am wondering whether they shipped the defective parts to Asia.

At the moment the service center will work on sealing the gaps near the air conditioner as it is possible that the sulfur is leaking into the cabin from the rear air conditioner system (innova has 2 separate system). I'm saying this as they have already cleaned the front air cond coil and sealed whatever gaps they can see but they missed out the rear air cond system.

I only worry that the catalytic converter will damage my engine in the long term.

Do share your experiences if YOUR TOYOTA CAR STINKS!

I wish to make a complaint on behalf of Miss Sumalee Sripputha with regards to the unnecessary sarcastic remarks and rudeness of a staff of Toyota Leasing Thailand Co; Ltd. The staff of Toyota leasing is known only as K .Methavee.

Briefly, On the day of Thursday, date d 22nd in the year 2010 at about 1950 hours, telephone number [protected] made a call to my phone number [protected]. A femal voice spoke on the phone seeking to speak to Khun Suwan which was me . At that time when i received the call ; i was resting after a days work ;thus i informed politely the toyota leasing officer to hold on and transffered the call to K. Sumalee.

Upon answering the call by K.Sumalee. The officer has had demanded the due payment of the vehicle instalment which was overdue by just a day which had made it into a delinquent two months non payment. K.Sumalee had just transferred the amount of 9485 baht on 20th July 2010 at a seven eleven branch off the soi 50 Phahonyothin Road Branch.(It was just 2 days ago) The amount 9485baht was transferred and discovered miscalculated and paid short of 144 baht after being informed by K.Methavee on 22nd July 2010 at about +- 1955 hours .K.Methavee insisted that we pay the outstanding by the next day amounting to 10, 200++baht which was totally
impossible.Due to unforeseen circumstances, our business was affected due to the economy and unforeseen problems and uncalculated problems occured in our business thus; made our payments of monthly instalment a little difficult . Though we were not on time, we never delayed our instalment more than the third due month.Our maximum of deliquency is just two months. But Khun Methavee spoke toi K.Sumalee over the phone with full of sarcasm, insistency, not allowing any chance for K.Sumalee to explain, citing that K.Suwan best know what K.Suwan had agreed and promised over the phone.Which she allegedly exclaimed that it was all recorded. I am happy that she had recorded every conversation we had spoken, thus the proper authority will listen and understand our dillema with Toyota Leasing Thailand Co; Ltd. AND see if I had MADE ANY PROMISED to K. Methavee in any aspects. I remember I had just said that I will try every means to pay as per request but I cannot promised when.As long as I have the chance to received any payments from my clients, I will transfer the instalment payments if not a single month payment or two months whichever depending on my capabilities.

Over and over again K.Methavee had used strong and hard tactics of "'negotiating by intolerable and sarcastic remarks". She (K.Methavee even "challenging & defied" k.Sumaleeto speak to another officer.

She (Khun.Methavee) even "Threathened" to transfer our payment delinquency details to the debt collecting department and threathened that she will imposed a fine and debt collection fee of 800++ baht as claimed by K. Sumalee.

The conversation took almost over 10 minutes and during the conversation, Khun Sumalee overheard K.Methavee whispering to her colleague that " it is not over" or thai language " ยังไม่จบ ยังไม่จบ". What is themeaning of all these. NOW our family are worried of the "threats" made by K.Methavee about the "debt collectors" . As we always have the vision of debt collectors as individuals who are arrogant, rude, aggressive and somewhat dangerous.

My main objectives to complaining K.Methavee, is that; She as an employee of a giant company may be hardworking calling for overdue payments and probably get a commission or percentage if there are payments made... I guess. BUT with aggressiveness, sarcasm and rudeness; I believe, professionalism is not in her bloodstream. My advise is the top of the line should have a refreshers course first and then trained the grassroots.

Finally, Our family would be pleased if the proper authority could assist us and also contact us . We would be more than pleased to provide more information. We will not end just now. But we will pursue this matter until the proper authorities take actions against these delinquent companies.

Our email address : [protected]@live.com
Contact person : K.Sumalee Sripputtha
Tel: : [protected]

Once again we thank the proper authorities and looking forward to hearing fromyou soonest.

Date : 21/07/2010

UMW Toyota Motor S/B
2 Persiaran Raja Muda,
Seksyen 15,
40200 Shah Alam, Selangor.
Tel : 603-[protected]
Fax : 603-[protected]
Attn : Mr Peter R Rayappan (Regional Manager, Pen Malaysia Operation)

Dear Sir,
I refer to the above matter and your letter dated 15/07/2010.

I write this letter so that i may express my deep dissatisfaction with the paltry offer of "a special package...and a reasonable trade in price" for my car stated in your letter above.

This offer comes after your admission that the misalignment of the digit on my engine block was entirely caused by the actions of your company. Further compounding my dissatisfaction is the fact that the corrective actions had been taken in order to fix an engine failure in the first place. I hope you can see that your attempt at resolving the issue with my engine resulted merely in the substituting of one problem with another.

I take note that you have expressed on behalf of your company how "deeply sorry" you are for the "considerable amount of inconvenience" that has been caused to me. However i have also taken note that you have proposed no other offer of compensation for the inconvenience and losses i have suffered as the result of the admitted actions of your company other than the above mentioned paltry offer. In particular i have suffered the following :

- a reduction in the amount of money that i could have sold the vehicle for ;
- the great inconvenience due to the loss of use the vehicle for the period in between the period when the insurance of the
vehicle was still valid ;
- the payment for the renewal of the insurance which became necessary only because the vehicle could not be sold at the
time due to the misalignment of the digit on the vehicle engine ;
- charges imposed by Puspakom for the inspections required ; and other losses yet unknown.

I sincerely feel that you need to offer a more equitable package to me in order to compensate me for the losses i have sustained. I counter offer a package that i feel will adequately compensate me for the losses i have sustained. My proposal is as follows :

- that UMW Toyota Motor Sdn Bhd. ("UMW") compensate to me an amount equal to the different in value that could have
been obtained for the vehicle but for the misalignment of the digit and the eventual selling price. Due to the reason of
this, buyer had canceled the order which the price he offered to me is Rm73k, and your company refused to buy in this
vehicle, i forced to sell it immediately to other car dealer with the lower price to get cash, the price they offer me for
buy in only is Rm64k. The variance is Rm9000 between the car dealer buy in price while my last buyer is offered me
Rm73k.
- reimbursement of the charges incurred as a result of your admitted error, including but not limited to, the NCD insurance
recovering premium Rm1011 after i found that my inspection is failed, Puspakom inspection charges Rm150 and petrol
fees Rm100 during this period that i had to paid.
- an undertaking from UMW that UMW will further compensate me for any further losses due to a depreciation in the value
of the vehicle should the vehicle again fail to be transferred to a purchaser due to any error attributable to UMW and/or
its agents.

Rest assured that should our discussions fail to result in a mutually satisfactory conclusion, i will consider proceeding to legal action to pursue my claims against UMW.

I also take this opportunity to put in writing my objection to your imposition of an arbitrary period of "seven (7) working days" from the date of your letter. Providing me a mere 7 days to consider your offer, after considering the amount of inconvenience your company's action have cause me, is adding insult to injury.

I look forward to your reply.

From vehicle owner,
Lee Chee Boo
JHN 6266

I am in the market to purchase a new car and was considering a lease. I went on the Toyota website to get information and I received a phone call from Katie Harwell from their sales department. I explained to her that I need a HIGH mileage lease on a Camry, (about 30k miles per year), and that I was upside down on my current vehicle due to high mileage. I live more than one hour away from this dealership so I told her that I was not going to make the drive unless she could assure me that it was not a waist of time. She responded with “It’s the last day of the month and I ASSURE YOU we can take care of this. So I dropped my plans for the day and drove the 70+ miles to the dealership. Once I was there I test drove a couple of the new cars and decided on one of them. I gave them all my information and waited for them to come back to tell me what the lease payments would be. Then I was informed that the only way I could do the lease was to come up with over $8000 CASH! When I was told this, I asked to see the General Manager Vince. Just as I thought he refused to come and speak with me. I was then told by my sales rep that what she did to me was very common and they are instructed to do that by the management at Roberts Toyota. They will say and do anything to get you in the door. This is very poor customer service, I was lied to, waited my time and money, and the management would not even come out to speak with me. I am going to tell EVERYONE I know not to buy from them.

On October 25, 2006 I placed a good faith deposit on a 2007 FJ Cruiser with Ernie Palmer Toyota in Jacksonville, FL. I was told this deposit would be refundable if I did not purchase the vehicle in question and was needed only to re-route the vehicle from the sea port to the Jacksonville dealer.

After the deposit was placed, I continued to seek quotes from other local Toyota dealerships. When I spoke to Randy Richman, general sales manager for Ernie Palmer Toyota, regarding my best quote, he was very unprofessional. He was rude to my wife in a phone conversation and proceeded to yell at me over the phone. His behavior was dishonorable and unbecoming of a manager. As a result, my wife and I made the decision to go elsewhere.

We then purchased the same model (2007 FJ Cruiser) from David Mauss Toyota in Sanford, FL. We were treated with respect the entire time and have nothing but praise for their professionalism.

I am disappointed with Randy Richman’s behavior and his disregard for customer service. He has refused to refund my $500 deposit, disputing the fact he said it was originally refundable. Randy Richman and Ernie Palmer Toyota are a poor reflection of Toyota’s commitment to quality customer service. I am asking you to please refund my $500 deposit.

I am appalled at the toyota commercials that are aired on television The commercials all belittle children. One is regarding his son sitting on his driving the truck than says to the boy isn"t that the girl you like oh look she has a camera phone but yet the reportors critized Brittany Spears for doing the same thing to get away from the paparaze this is a double standard as far as I am concerned. There is also another where he is belittleing his daughter regarding her drawing. Also his wife by scattering snacks all over her new car.

Because of these commercials I would not buy any Toyota product or even have one given to me free I would sell it before I put it in my driveway.

I went in to the Toyota dealership and brought a 2003 MR2 Spyder, purchase price were around 26, 244. and because I owned around 22, 000 on my Aztec and they were only going to pay me around 12, 000 on my Aztec to keep me from being upside down in my 2003 Spyder It would cost me 11, 000 dollars and I paid 7, 000 with a check and 4, 000 with a credit card. Went to trade it in just recently and owned around 24, 000. What did Toyota do with my money it was not applied to the deal even though the contract show it. I am still heart broken about this because I took part of the money from a Thrift account which I still paiding and the other from my credit card which I am still paying (I am a widower). I fill out a complaint at Keith Pierson Toyota and were told Mr Pierson would call me today well no call.

Truck into the dealership for steering "recall" part. During this service, the mechanic broke a part, (steering gear box), and the dealership resuses to fix it at their cost. I had to get a part and have an indipendent shop fix it. That shop showed me what the dealership had done to break this part.

On October 15, 2005 we had our prius serviced at Jon Lancaster Toyota like we have since buying the car in 2001 The first part November The check engine lite came on, we took the car into lancasters service department. Well the service manger came after us to show us the Air, and air condisioner filters where plugged and gritty Marked off on service check off on the prior service as good, they also rotated the tires and one showed the tread seperating from casing also checked as ok with the tire rotation.then less than an a month before.