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Hi All,
I would like to make a complaint about poor Toyota service I received in Malaysia, I've sent in my car twice for Toyota service center personnel to check on my internal car clock for keep on slowing down after a couple of days even though I've adjusted it back to the right time many times, the 1st visit I make to one of the Toyota service center didn't result in a part replacement, the technician was saying he has 'reset' my clock and it was working according to him, later I found the problem came back again, 2nd visit on 27th May 2010 I make to another Toyota service center the technician mention he has 'cleaned the fuse & contact point', but the problem re-occur again in couple of days.(their invoice#150V115370)
Both experience give me an impression that even though customer may have pay a premium to bought a Toyota which 'supposed' to be providing good quality car & world class customer service, but actual dealing with them actually just give customer headache and wasting time on resolving a small problem such as a clock issue which could be fixed by a simple replacement, after all how much is a clock worth compared to our valuable time spend on multiple visit & their reputation in stake ?
In another attempt on 4th June 2010 to sort out this matter with their freephone customer service at [protected] to claim my fundamental customer rights to claim defective part under warranty, the lady who handled my case mention she'll check & get back to me soon which she never did, this again shows lack of responsibility & accountability, with above poor technician competency & poor customer service received I hereby advice whoever interested to buy Toyota car please think again and check how many people has complaint about Toyota before you go into misery just like rest of us, its' no wonder so many Toyota car defects and complaints has came up of late, this shows the company is heading for closure soon, so be warn that your new Toyota car may not get the warranty they promise once their company closed down due to bad management & bad customer treatment.
Rgds
Dissatisfied Customer
Some update to the matter above.
Today 8th June 2010 I've made another attempt to lodge a complaint via Toyota malaysia website to claim my consumer right, apparently some customer service manager by the name 'Mr. Saravanan' called me however he was not willing to provide a part replacement for the faulty clock, instead he 'Insisted' I should bring in my car to Toyota workshop again for his 'specialist' to further diagnose & troubleshoot the clock issue, though I've asked him what could his 'specialist' do to diagnose a factory assembled 'electronic clock' which based on my understanding is a non serviceable component, does his 'specialist' have specialised equipment to test the clock ? he can't seem to answer that but still insist on sending my car in for another checkup, I've re-iterated to him this will cause me have to waste another half day to one full day, however he 'promised' he could lend another car of similar make and model if my car need to stay in workshop, with this 'promise' I reluctantly have to schedule another appointment this friday morning (11th June) amidst my busy business schedule for this 3rd attempt to resolve such a small issue.
I do have my reservation this's just another ploy to 'pretend' they've 'checked & confirmed' my clock is working fine after their investigation, to be fair to any company of such business scale like Toyota I'm giving them 3rd chance to get this fixed right, if my prediction proves correct that even after this 3rd trip the clock still not being replaced and problem persisted I'll have to give up any confident left for Toyota, it's a sure thing Toyota is going for closure soon by the way they treat their customer, their customer service personnel have no idea what's constitute good customer service & that every company needs repeated business from satisfied customers to keep their company going, and the reason for such company failing is just because they failed to honor such a small warranty claim, I'm not even claiming for the other car defects I've noticed since the beginning which their service personnel always says 'it's normal for this problem to happen', thing s such as badly assembled door which needs to slam hard to get it closed properly, this type of car quality is similar to proton car, this proves again Toyota QC these days sucks big time.
A very dissatisfied Customer.
Repair shops charge up to an hundred dollars to charge an air-conditioner. 60 dollars for the service and then an arm and a leg for the freon.
One can buy a recharge device and freon for $25 or less.
BUT TOYOTA in their infinite wisdom put the low pressure port in a place that is impossible for a 'civilian' to get to to recharge.
I WILL NEVER, EVER buy another Toyota prouduct EVER again. This is the final straw, this automobile has cost FAR too much AFTER we bought it.
Good day,
sir .
my car is toyota etios 2011 in this model,
this is to inform you that i m not satisfied about the service of the toyota because there are miss comitment about the my car.this is my first toyota car & iam very bad feel in parchase this car, this car go to work shop 10 time but same battery & ac problam still no body reply me,
I have 2003 toyota with 1.8 motor . Its N/g the has 73000 miles has had reg oil chages . I call toyota cs about my motor . They told me they wood give me 1000.00 for a new car or they wood help pay for a new moter when i ask how much i was told it is on case by case .then they told i had get the car to the dealer after phone calls i got them to cove the tow but i still have to pay to have it check out the dealer said he wood work with me about this very nices people a the dealer. I check around the ethernet i found there were a lot of people that have the same thing with this engine. toyota said there motor has no recall on it . the car is a the dealer waiting to hear about more to come
Although I love my car (and all the other Toyota's I have purchased in the past), the recent delivery of my 2008 Yaris Liftback has left a sour taste in my mouth. Here is the laundry list of my recent bad experience.
When I approached the dealership a few months ago with interest in purchasing a Yaris, they tried to get a $500 deposit for a "special order" from me. After some talking I found out that there was really no such thing, they said they could only make a request to receive a car after it comes into port. At this point, I told them that if they can find a car I am interested in, I will give them a deposit.
About a month later, the salesman called me with a car he found. I came in, signed the paperwork, gave him the money, and was told that the car would be transported from the other dealer the next day. The next day when I arrived at the dealer, I was informed that the car had been sold to someone else even though I was told the car was mine and I had signed the paperwork for having the car transferred to my dealer.
They kept my deposit and another month went by. I ended up researching incoming vehicles myself and gave the dealer the VIN # of the car I wanted—the only factory option installed on the car were the fog lights. I specified some additional SET options I wanted installed on the car (interior lights, stereo, splashguards, mats, exhaust tip, and electrochromic mirror) and received an email from the dealer confirming these options and the price. The day the vehicle was to arrive, I signed all the paperwork, finalized the loan, had a temporary registration, but guess what? The car DID NOT show up!
A week later, the car finally did arrive--with a large dent in the driver's door no less. I was told that they would fix the dent for me during the week and do "whatever it takes to make me happy." Since my truck was in the shop (someone crashed into my truck a few days prior) I went ahead and accepted the car under the condition that they would fix the problem.
I scheduled an appointment for them to fix the door, and took my Yaris home. The next morning, during my long commute to work, I discovered the following problems: the interior lights installed were white and orange interior (not the blue ones I ordered), the stereo installed was a crappy Audiovox/Advent Stereo (which didn't work properly—audio from CD was unlistenable, illumination didn't work properly, and it wasn't the Toyota Stereo I ordered--not to mention they charged be $400 for this $50 sub-standard radio) the center armrest was loose and damaged, there was no exhaust tip installed, and the dome light switch was broken. Needless to say, I was not happy!
A few days later, I brought the vehicle back to the dealer for them to fix the dent. The dent was pulled and the result was satisfactory to me but it was not perfect—if you look closely you can still see a small dent in the door. With regard to the radio, the customer service manager had the service department look at the radio and they confirmed that the unit was broken. The manager said they would order me another stereo and I told him, "No way, this is not the unit I ordered and I am not going to pay $400 for a piece of *** Wal-Mart stereo."
According to the manager, the reason my car was delayed at port was because they ran out of the radio I had ordered and installed this one instead (without my approval.) I told the manager that this type/quality of non-functioning radio was unacceptable to me and that I would put my own unit in. I requested a refund for the broken unit and was told by the manager this “was not an option.” Prior to this, the manager had been cordial but his tone began to change after discussing the radio.
He had the service department look at my other issues and obviously told them I was a “troublesome customer.” When the car came back from the service department the paperwork said my complaints were “interior lights don’t work and center console is installed at wrong angle.” The mechanic’s comments were: “interior lights functional and center console angle is not adjustable and is built into the car per Toyota design specifications.” When I read this I was furious—I grabbed the service manager and told him to look at broken center armrest. I explained to him that I am not some [censored] customer complaining about “everything”, I am a mechanic with 16 years experience and know the difference between what is right and what is wrong. When I explained to him that I was complaining about the armrest (loose, not fully secured, with broken plastic around the bottom of it which secures it to the center console), he noticed that the armrest was indeed damaged—he ordered a new armrest and a new dome light assembly (which was also broken as I stated.) With regards to the interior lights, he said that would be something I would have to take up with the customer service manager.
When I spoke to my salesman he told me that he would make everything right and that I would be receiving a phone call from the customer service manager. Here it is two months later—and the issues are still not resolved. In order to make this right the following needs to happen: I need a refund for $399 for the Audiovox radio (I will surrender the unit back to the dealer or SET), and I need the correct interior light kit given to me (I will be more than happy to install this myself as I am done dealing with Harrelson Toyota in Rock Hill, SC).
This experience has been one of the most frustrating things I have ever dealt with in my life. In this country, when a person purchases a new vehicle, it is a given that the vehicle should be 100% when it is received by the customer—if not, then the dealer should “make things right.” As you can see, this has not happened. The dealer will not work with me, the distributor will not work with me, and Toyota America will not work with me—I have filed complaints with all of these entities and all of them give the same answer: There is nothing we can do.
my vehicle met an accident and we handover the vehicle to the radha madhav toyota at guntur at 15-12-2012.They didn't change the spare parts even not answering properly and i found there some irresponsible fellows at sevice .If the same way will continue after two days i'll take the toyota company to consumer court
what happened? Toyota use to be a very reliable automobile.
As I knew Toyota have a good quality and good workmanship, I need to check this first.
I purchased a used Prius from them and had issues with the car less than 7 days after purchase. I went round and round with them for 3 years and just finally got rid of the car. Do watch out for the salesmen and get EVERYTHING in writing and make sure you read and understand EVERY paper you sign no matter how long it takes to read every word.
buy American!
My RAV4 fell under the same 80, 000 warranty scam & sat for over a year until the new bulletin was issued that included the exact diagnostic codes as mine. Hopwever, because of sitting for over a year, the battery needed to be replaced, which wiped clean all the codes (I learned from another source). Since Toyota couldn't duplicate the diagnostic codes in the bulletin, they wouldn't fix my car. I have since learned that they KNEW the battery replacement wiped clean all codes until the new battery had at least 50 miles. Unbelievable that Tpoyota really believes that the issue of the Bulletin made them look good to the general public; however their failure to make good on it - speaks volumes.
Dears,
First I want to introduce my self
I am one of Toyota Lovers since 15 years ago
I believe in Toyota as the biggest & greatest company in the automotive fields
One of my dreams to own of the Toyota models
My dream became a truth in 2008 as I own Toyota yaris
Unfortunately, I faced a serious problem at Nov 2010
My car had a problem in a fuel injection in beginning of November
As of normal process, I sent mail to Toyota Service centre in Abou Rawash area
Repairing take 3 days (as I will explain in detail later)
Service Centre repot as there is no problem in the Fuel injection system
After receiving the car from my side, I noticed the same problem in the car
Using a truck to carry the car to service centre again (consuming full day for car delivery& repairing)
The car stopped again after only 4 hours of car receiving
Then, I obligated to wait 3 days for the truck to carry my car again
Another 2 days in the service centre to receive my car
The car stopped again after only 4 hours of car receiving ( I am not repeating the words)
This is really happened
Another 5 days in the service centre to receive my car tomorrow
However, I want to highlight some issues I faced during this bad experience:
1- Toyota call centre didn’t receive the phone calls (Follow up of my car status is unknown process)
2- Trucks is not available for 3 days to carry my damaged car (Toyota lost their clients to other unknown & unauthorized service centers)
3- Toyota employees has no interest in customers satisfaction (calling Mr. Sherif Complaint manager in Toyota) without solution
4- There is a time gap between finishing car repairing & customer receiving (No answer from call centre)
As you can see from the above mail
1- 3 weeks left now without my car
2- consuming time & money to follow up my car
3- I was in charge for my car delivery to the service centre using truck twice
4- Losing 4 working days in my current job to receive the car more than one time
Finally I appreciate your fast replay on my mail.
Please accept my respect and regards
Mohamed Elezza
E-mail: mohamed.elezza@etisalat.com
Web: www.etisalat.com.eg
I forgot to mention that the check engine light has come on too. It almost didn't start and then it ran funny on my way home. I'm so upset that I'm in this situation.
write in to newspapers...not many ppl can read your complaints.
I totally agree with you. All the heads will not return calls or answer your calls. Their secretary is like an shield; will give all sorts of excuses from meetings to going outstation and when one asked when is the customer service manager coming back then she will say that your case is transffered to another person and when one asked to speak to the other person, she will answer she/he is not at his/her desk. Try writing in formally...after a few times you can sort the consumer tribunal court for help. I'm pist with their service too. Not even a courtesy call.
Never resolved the issue never paid me for the repairs I made.
Land Cuirser Engine Failure and Customer Relation
I would like to share with you my concerns and complain about service provided and customer relation of your dealer in Saud Arabia/ Al-Khobar section.
I have reached them with bringing my car Land Cuirser Model 2008 (JTMDU09J784013575)
Where it has unusual sound in the engine; and in short time they said it has to be replaced or fixed with all adjustments with spare parts under my account.
Unfortunately, I have tried to understand the reasons why the engine failed without any kind of alarm (light or sound), no leak, and no increase in temperature. My inquiry how is the most critical part of the car which is engine has not protected with any kind of alarm and it is the situation as I am sending you my E-mail. It is Toyota not any other car which I proud to own it!
Until know I have not be answered and I am frustrated where I kept my car on their shop waiting and seeking your support and help
My big family in all GCC countries (Saudi Arabia, Qatar, Kuwait…) Bni Hajer builds incredible and unique relation with Toyota for decades and I am sure they share me their feeling and support.
This mail should directly go to your SPAM mail. Do not even respond to this mail. Its a hoax.
I'm having similar problems with a 2010 Toyota Sienna. DVD was dealer installed - but they over cut the roof liner so you can clearly see cuts. Plus, there is a large cap between the liner and the DVD.
I also got a remote starter. BUt, when you start the car with the remote, you can't unlock the doors - unless you stop the car with the remote. How dumb is that?
When they installed the DVD they made a mess of the interior.
When I returned the van to get the DVD fixed (it started to fall down), they lent me a van but told me I had to bring it back clean and full of gas or they'd charge me $80. BUt, the loaner was gross when I got in it (crakers, chocolate, kleenex...etc all over). Plus, when I finally got my van back they had used 1/8 tank of gas. So, I should have charged them $80 for cleaning their loaner and them not bring my van back full.
This is my first and last Toyota. Say what you will about GM, but I have NEVER, NEVER had a problem with GM service or "making things right" on a purchase of a new vehicle and I've bought 4 NEW GMs in the past.