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CB Travel and Vacations Review of tour package
tour package

tour package review: Refund 1

O
Author of the review
9:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bought Spain & Portugal package from Hong Thai at NATAS fair (Aug 2013). On 29th Nov, being informed that that don't have enough people for the tour that departs on 13th Dec. I could understand the situation and asked for refund. On 2nd Dec, another staff called and suggested other tour. Told him I have requested for refund and this time, I emailed the company asking for refund.
I had to pay a premium for the last minute booking of hotels and tickets to other Europe station, digging into my savings since i haven't gotten my refund. On 30th Dec, i sent an email asking for status on refund. Receiving no reply, i followed up with calls (3 times) on 3rd Jan. It's only till 6th Jan that i finally received a text to say they have processed my refund and that i need to wait another 4-6 weeks for credit card company to reflect in my statement! This is ridiculous! With my persistent following up, i have to wait for almost 3 months for my refund while the contract stated 4-6 weeks for credit card refund!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
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Rabindra Kumar Tripathy
, IN
Dec 05, 2012 6:52 am EST

Dear Officer great India travels,
I Rabindra Kumar Tripathy state you the complaint as follows---mobile no [protected] & [protected]--
Mr Vinay Sharma from your office has given me week end offer for two Keral tour package on 27th oct.and committed will send the package detail with free fooding voucher and Blackberry mobile as complementary very next day(28th oct).But next day varification did not confirm my booking as it falls 25th dec to 2nd january.where as vinay has taken this booking after i confirmed my date of journey on mobile.My booking no is [protected] & [protected] and package is Rs 5499/- each.So for many time i called to that no but nobody is telling me where about of him.Once i called mr Amit, the team leader on mobile no [protected].Kindly cancle and refund the amount earliest.or confirm my booking.