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Total Focus Video and Photography Complaints - Scam artists!

Review all Total Focus Video and Photography complaints

Total Focus Video and Photography
Posted: 2008-02-11 by Ashley LaPaglia [send email]
Scam artists!
Complaint Rating: 100 % with 2 votes
Company information:
Total Focus Video and Photography
Fort Lauderdale, Georgia
United States
www.totalfocuspros.com

If you HAVE used this company: PLEASE PLEASE PLEASE report them to the Better Business Bureau. This is the ONLY way to get back at them for what they have done to you! Report them PLEASE! www.bbb.org

If you are thinking about hiring them: PLEASE trust me when I say DO NOT use this company! They do NOT work off the contract they make you sign! They will promise to deliver exactly what the contract says... then do the exact opposite!!

My husband and I got back from our honeymoon (after paying them IN FULL $1372.00), only to get an email from them that we still owed $982! AND, on top of that, by this time it was past 1 month since our wedding, so NOW the $982 would not be due PLUS INTEREST!

We could do nothing - but pay - to get our wedding video.

PLEASE do not use them - and if you have been swindled by them already - PLEASE report them! PLEASE! They need to be out of business!
Comments United States Wedding Services
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Comments

165 days ago by Laura [send email]
I agree. Last year I used this company to photograph my wedding. Long story short, I paid $1600 for a photographer, an album with 18 pictures, and an additional $720 for a CD so that my pictures, which did not look any different than the pictures that were taken by digital cameras, would not disappear. The men that worked at the Ft. Lauderdale office were extremely rude. They believed that I should pay another $1000 plus to make a fancier album instead of taking the cheap album that was in the package that they sold me. After leaving their office in tears, I realized that my wedding day was a beautiful day that I would not let them ruin. I would NOT recommend this company to Satan.
70 days ago by Ashley Lapaglia [send email]
Hello. It's Ashley again. Just thought I'd add something else to my first complaint. My husband and I were married in January 2008, the company wasn't available for me to "edit" my video until the beginning of May, it is now June 12, 2008 and I was told I need to wait another 6-8 weeks for my video to be available. ALSO: When I signed my contract w/ Total Focus Video/Photo Video Network, they told us that we would be able to edit our video ourselves - yet another lie! You have to pay an extra $1200 if you want to edit your video yourself! lol. Are they kidding?! This whole situation is almost laughable...they are the WORST company out there! Also, after paying TWICE the price my contract stated, when I went into their office, they demanded I pay another $450 and tried to up the price even more! They are a complete "bait and switch" company. They act like they're giving you what you want - but they don't. Even if you get everything in writing, they will distort the statements. For example: You pay for standard editing, but the actual professional editing is called something completely different, so if you want it, you must pay even extra. SCAMMERS!!!
45 days ago by Marie [send email]
I used Total Focus & Photography for my wedding. I requested from the start the CD with all the pictures taken at the wedding. I also stated that I wanted to have candid photos taken. LOONG story short. I got scammed into a basic package with no copy of the CD with all the pictures like the lady above, they are asking me for an additional $720 for the CD. (After I was told this was included in my package.) The photographer had no personality. The pictures are very amateur. No skill to them what so ever. Actually, the pictures by my family and frends came out much better than the ones taken by the photographer. I was also charged an extra $600 and something for them to stay an extra 2hrs because they only cover 4 hours. The face shots he took of me getting ready were horrible and he did not take any pictures of me by my self fully prepared before I walked out of the room to walk down the isle. On top of that the photographer came into my room as I was slipping into my gown and I asked for him to leave the room till I had him called in. I was practically naked when he walked in the room. He did not leave the room, instead took a few unwanted pictures that I VERY MUCH DID NOT APPRECIATE. When I complained to them about this, all I was told that their photographer has been with them for 2yrs and that he has not had a single complaint. That they assure I would LOVE the photos once I saw it all complete. In a lot of pictures he took more of the carpet than people. I had an outside ceremony, and you can see ne neighborhood houses more than the people. Horrible. I would NEVER recommend Total Focus & Videography to my worst enemy. I am still waiting for my album. My wedding was in April of 2008.
26 days ago by Eartha [send email]
unfortunatley, im in the same situation ..kinda.im getting married in december and decided not to get them after i found a more feasible company, i called there office and told them within the grace period of there contract and when i called to inform the person spoke to on the said thats fine.a week later the mgmr calls and was RUDE! but, because i had already signed the contract i am basically bound to it.i hope i dont have anymore bad experiences with them but im already having a bad idea about them and my wwedding day isnt even here yet!I DEFINTELY WOULD RECOMMEND THEM EITHER AND IM SERIOUSLY THINKING ABOUT REPORTING THEM AS WELL!

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