Complaint Rating:

Hi,

I have applied for a post paid connection on 18th of August and my line was activated on 19th of August. Today by 2.00 P.M my line got disconnected. It’s been almost a week after the number was activated and now suddenly disconnected and when I called up the customer care, I was told that the company was not able to verify my address so it had been disconnected.



I have been getting all my communications without fail and It is not difficult to find my residence.



I don’t understand your system, you have activated the line even without doing any verification and now after a week after me giving all my contacts my new number and you simply disconnect without any intimation.



I am in the field of business development and every call is important to me and this what you have done to me is causing too much of uncomfort to me and my profession. I need a solid reason for the act and I am taking this to human rights a legal proceedings if your response is unsatisfactory. My mobile number which was given to me was 98412 49456. I am going back to use my old Vodafone number.



I think I did a big mistake in believing your executive who convinced and sold me the card.