I am handling some financial matters for a family that has had some very challenging financial hardships & health problems. I contacted TCR & asked they no longer call & harass the family members & that I would handle the negotiations from here on out. I asked & received the bottom line pay off for an old AMEX card TCR was collecting for. I told them exactly when I would have the funds available to pay them, they (attorney & supervisor) finally agreed to the amount & date of the payoff. The individual I dealt with was a man named Kareem & he was very polite on all of my calls.
The problems began when I asked my assistant to verify the payoff amount & get wiring instructions because I was going to fulfill my commitment on time. The amount they told her was 30% higher than what Kareem said. Then another person named Crystal started calling me & my assistant told her we had dealt with Kareem & that i was only going to pay what had previously been agreed to. She said Kareem no longer works for the company & I must pay the greater amount not what was the previously agreed to number, then all of a sudden Kareem joins the call, my assistant shares with him that I was only going to pay what was agreed to so he dropped increase by 1/2 but still $400 over the agreed amount.
I call Kareem back & explain that was not the deal, I have been candid, honest & fulfilled all of my commitments & he/TCR did not honor their end of the bargain & in fact lied about him no longer working there. He said he would call me back & he did so & agreed to the original payoff. Then the extremely rude behavior begins. I get some guy named Alex come on the line & he proceeds to make me extremely angry by telling me he did not trust me & I could not wire the funds. He kept saying either pick up the phone off speaker or go to court & pay 30% more.
He then proceeded to harass me by saying you must be having a bad day so just call back some other time when I'm in a better mood. He then hung up on me when I asked to speak to his supervisor, Sean Simpson. These people are not only rude they are deceptive & dishonest. I plan to contact AMEX & share this story, I have contacts on their board of directors & hope to get them fired off this account.