Complaint Rating:

Company information:
Total Cleanse
United States
totalcleanse.net

I ordered my 14-day trial of both the Total Cleanse and Acai Berry 500. It took 12 days to receive the Acai Berry and 13 days to receive the Total Cleanse. By the time I received the Acai Berry, the weekend was here and I did not have time to cancel it. The company charged me $89.31 before my 14-day trial was up. I emailed the address it listed to cancel, but they said I must have the wrong company and that I didn't get charged through them. Then I called my bank. Luckily they were able to get me a phone number (1-877-859-1105). I called and it was a company named 'Myeztrim' (never heard of them). Fortunately I was able to speak with someone and he told me he would reverse the charges. I was skeptical, but I just checked my bank account and the reverse was made.

I was not as lucky with Total Cleanse. Although the charges to my bank account have not yet happened, when I try to call and cancel within the 14-day period, the phone number first asks you for an access code. When you can't enter one, it hangs up on you, then when you call back it doesn't even pick up. It already has the phone number you called from registered somewhere and it won't let your call go through. The worst part is that when I spoke with my bank, they can't really do anything. I do not know the name of the company that it will use to withdraw the money and I don't even know the amount they will charge me. I have to wait until it happens, then file some report with my bank to get the charges reversed.

If anyone has success with getting through to Total Cleanse, please post it so the rest of us can have it too.

What a SCAM!!!