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2.8 50 Reviews

TopResume Complaints Summary

22 Resolved
28 Unresolved
Our verdict: Dealing with TopResume, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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J
1:17 pm EDT
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TopResume resume writing service/cv service

I paid them in April to rewrite my resume after their initial "free review" gave lots of pointers that seemed tailored to my resume. Once they collected my money, the sandbagging began. It took several emails to even get my first draft...2 weeks after I paid I finally get a 1st draft and it's my exact resume but reformatted with bullet points and a couple choice words swapped out (likely with the use of a thesaurus). They changed my degree which was odd. I asked for a complete overhaul because I was not satisfied and yet again, had to wait several days for another reply. Their services are that of a high-school level, amateurish and now looking back I see that a lot of their "reviews" online are probably fabrications too. I am sorry I fell for this trap and I hope others heed my warning not to do business with them.

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Ghost6846
,
Jul 14, 2016 9:46 am EDT

Hi, We are sorry that you are unhappy with our service. The delays and incorrect edits that you encountered should never have happened. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it and providing great customer service. We guarantee our work and will rewrite it for you if you are not satisfied.

Please feel free to contact us if you have any further questions or concerns. You can direct message us on Facebook, call us on our toll free line at [protected], or email us at support@topresume.com.

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K
7:55 am EDT
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TopResume resume

This automaton Katie Warren that keeps emailing me to spend money for a better resume, after reviewing what was sent.

The major problem with that is I never sent one to be reviewed.

I have gotten no reply to that question, just more spam to spend money with them.
IMO the pen name person Katie Warren & TopResume is a fraud service.

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Ghost6846
,
Jun 27, 2016 7:26 am EDT

Hi Ken, We're sorry to hear of this technical issue. However, we take all feedback seriously and we can assure you that we are in no way a fraudulent company.
If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at [protected]. You can also contact us by sending an email to support@topresume.com.

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A
9:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TopResume resume editing service

I hired them in March 2016 once they sent me a good discount, so I hired the most complete package which assures you to have a Top reviewer, a LinkedIn profile, a "cover letter" and all the edition service of your Resume.
I found that they collected very effectively my money. but after I sent them all my information, which was extense, they took several days to contact me back. It surprised me that they sent me a draft version of my CV and a "cover letter" that were a complete joke
It was evident that they did not even read my resume, because they included a fifth of my work experience and one third of my studies, but what really pissed me off was that the CV they sent me was 90% different of my experience & Skills, and the cover letter they sent me, was totally not applicable to me.
I complained about this, they replied 4 days later (they only give you 7 days to review) with a newer version, which was a little bit more complete, but was still oriented to other type of person, not alligned to my experience. I sent my comments immediately back, and then I received a newer version (3 days later) after the deadline to review. They just sent me a notice saying "since your time to review has ended, we have concluded our services with you". I complained back and I never heard from them again.
Beware of this Fraud company!

Read full review of TopResume and 2 comments
Update by agvega
Apr 01, 2016 9:33 am EDT

I hired them once they sent me a good discount, so I hired the most complete package which assures you to have a Top reviewer, a LinkedIn profile, a "cover letter" and all the edition service of your Resume.
I found that they collected very effectively my money. but after I sent them all my information, which was extense, they took several days to contact me back. It surprised me that they sent me a draft version of my CV and a "cover letter" that were a complete joke
It was evident that they did not even read my resume, because they included a fifth of my work experience and one third of my studies, but what really pissed me off was that the CV they sent me was 90% different of my experience & Skills, and the cover letter they sent me, was totally not applicable to me.
I complained about this, they replied 4 days later (they only give you 7 days to review) with a newer version, which was a little bit more complete, but was still oriented to other type of person, not alligned to my experience. I sent my comments immediately back, and then I received a newer version (3 days later) after the deadline to review. They just sent me a notice saying "since your time to review has ended, we have concluded our services with you". I complained back and I never heard from them again.
Beware of this Fraud company!

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JamersW
, US
Jul 13, 2016 1:19 pm EDT
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Yep - scammers

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Ghost6846
,
Jun 27, 2016 7:34 am EDT

Hi there, We are sorry that you are unhappy with our service. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it and providing great customer service. If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at [protected]. You can also contact us by sending an email to support@topresume.com.

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A
1:25 am EDT
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TopResume resume

I paid for the "expedited" service and was shocked that it took three writers and over 4 weeks for TopResume to "re-write" my resume. Their writers were clueless and could not even properly put together a summary of what I did that looked good. They basically re-formatted my resume and used the verbiage that I had previously give or take a few words. This is the 3rd resume service I've used over the past 15 years and the only one I've been displeased with. I recommend using anyone else. Don't go for their sale!

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JamersW
, US
Jul 13, 2016 1:20 pm EDT
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They did similar to me too. Really sad that all their reviews online are fabrications - notice all the users only have 1 review that claim how wonderful this service is? They probably pay their employees to set up fake accounts and post fake reviews. Horrible service.

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Ghost6846
,
Jun 27, 2016 7:36 am EDT

Hi Avi, We are so sorry to hear of the delays you experienced, and that you were ultimately unhappy with our service. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it and providing great customer service.
If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at [protected]. You can also contact us by sending an email to support@topresume.com.

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K
9:06 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

TopResume fraud company!

I've ordered a resume and a cover letter from TopResume and the total amount I paid was over $185. I never received the resume and cover letter. I contacted them many times and every time they said that these had been sent. Then I contacted my back and opened a claim against TopResume. TopResume provided them faked emails in which they claim to have sent me the products three times! These people are terrible liars! They never provided me anything! Shame!

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Ghost6846
,
Jun 27, 2016 7:39 am EDT

Hi Kylie, We are so sorry to hear that you never received your resume and cover letter. We want to make sure you get taken care of as soon as possible with either a rewrite or a refund. You can either contact us with a direct message on our Facebook page, call us on our toll free line at [protected], or you can also contact us by sending an email to support@topresume.com and we'll get you taken care of right away.

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A
5:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TopResume not the best resume service

I made a resume myself but it looked very poor. So I found TopResume website and decided to give it a try. I was having trouble getting interviews so I was in need of some advice. It took a week for them to complete my resume. When I received it I was shocked because the name and contact information was wrong! Not to mention that one of my past company's name was spelled wrong. The resume they made for me was horrible and it was hard to read. My resume was extremely long and contained three pages! Second and third pages were really unnecessary.

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JamersW
, US
Jul 13, 2016 1:18 pm EDT
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Their service is terrible and not professional.

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Ghost6846
,
Jun 27, 2016 7:43 am EDT

Hi Adam, We are sorry that you are unhappy with our service. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it. Your resume should not have had these errors in it and we'd like to make it right. If you could send us your contact information in a direct message on Facebook, call us on our toll free line at [protected], or send us an email to support@topresume.com, we'll get this matter taken care of right away.

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K
11:06 am EST
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TopResume resume writing

This business will review your resume for free then tell you what's wrong with it and what they can do to improve it for you. If you continue to purchase their service they will take your current resume and copy-paste it into their own template which will include a bunch of skills unrelated to you, mis-spellings as if someone from outside the US is writing it, and they will refuse to refund you because of their "no refund policy." DO NOT WASTE YOUR TIME. I have also contacted the BBB with a complaint and disputed the charge with my bank.

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Tim1111
, US
Jul 21, 2016 4:03 pm EDT
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My experience with topresume.com company has done nothing but add additional stress. I was expecting a professionally written resume that would be 2x more interviews within 60 days, guaranteed. It's been more than 60 days and not only have you not delivered on not delivered on their promises but I still do not have working resume.

There is no personal interaction, the writers do not reach out in anyway but a cookie cutter copy and past format emails communication. The second writer asked for no additional information. There were grammatical errors, it was not proof read having duplicate dates for the same role, there were made up statements about my sales performance, the accounts I worked with were modified to only internet accounts, the formatting and headers don't work.

It would take me hours to go through and edit the revision to have remotely close to a working document. All you have done is complicate this process for.

I have no interest in working with your group further. I am not sure who you have writing for you but you need to step up your game.

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JamersW
, US
Jul 13, 2016 1:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They don't have "professional writers" - what a load of baloney. The only thing this company is dedicated to is taking your money and giving you a mediocre (at best) product that the high school kid down the street could have spliced together. Horrible service and hilarious how they always comment back about wanting to fix the situation but I bet 99.9% of the time the persons are still unsatisfied after they try to remedy whatever lack of service they provided.

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Ghost6846
,
Jun 27, 2016 8:01 am EDT

Hi Kratos, We are sorry that you are unhappy with our service.
We can assure you that all of our professional resume writers are dedicated to writing their clients’ resumes and would never copy and paste a customer’s resume.
If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at [protected]. You can also contact us by sending an email to support@topresume.com.

ComplaintsBoard
S
8:50 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TopResume horrible!

I decided to use Top Resume because I was getting no hits from the jobs I was applying to. My work experience was 25 years. Well, I started by completing their questioner. There were several questions about my experience and my background. I was expecting something from this site, but there was no help from them. Soon I got my resume. But it was horrible and looked like nobody even looked at my questioner. I gave them information about me, but the writer didn't use any of it. All he did was add a summary. I emailed the writer and he said that he will make another resume. Few days later I received another one. But it was the same as previous. He ignored everything I asked. All he did was add some false information and delete my last working place. I emailed him again, I got only a lame excuse and he also told me to make the changes myself. Don't spend your money on getting your resume redesigned. Do it yourself or use another site.

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Ghost6846
,
Jun 27, 2016 8:03 am EDT

Hi, We are sorry that you are unhappy with our service and had difficulty with your writer, this should absolutely not have been the case.
If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at [protected]. You can also contact us by sending an email to support@topresume.com.

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gaben67
, US
Apr 28, 2016 11:49 am EDT
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I placed my order on 3/31 and I didnt get my first draft until 4/15. They said it would be 1-2 days to get the second draft and I still have not received it. I have sent them messages almost every day this week and heard nothing back. It is almost a month since I ordered, this is not an acceptable timeline.

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T
2:52 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

TopResume - fraudulent advertising

I relied on the representations made by "Katie" at Doostang d/b/a TopResume. I completed the survey requested and submitted two resumes for the resume writer's reference and use. What I received in response was a 1/2 page of nonsense that in no way qualified, by accepted standards for resume writing, as a "resume". This is a total rip off - buyer beware!!!

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11:06 am EDT
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TopResume - they copied my resume

I sent my resume to the website www.topresume.com, but they told me that it was really bad. They offered me that they would write resume for me, and I needed to pay $200, because it was fast. I paid money and got the resume, which looked like mine, which I sent them before. I have no proof that they copied it, but I wouldn’t recommend you to use thi...

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