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CB Telecommunications T-Mobile USA 5438 Bruce B Downs Boulevard, Wesley Chapel, FL, 33544, US
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T-Mobile USA
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T-Mobile USA

5438 Bruce B Downs Boulevard, Wesley Chapel, FL, 33544, US
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T-Mobile USA - harassment

Yesterday my husband & I finally went into the t-mobile store near our home, he purchased a cell phone & we were done...so we thought. We've always dreaded going to this store. In the past we've needed to, but we'd rather drive far for decent service, their service has always been awful. Last night @ 9pm we both got calls from an unrecognizable number. Neither one of us answered, not only was it very late but we were also putting our kids to bed. After non stop calls my husband finally answered and it was Andrea. An irate t-mobile employee who was there when we were, accusing us of stealing a cell phone case, she stated she had us on camera AND threatened she would be calling the police on us if we were not in the store paying for it by opening time. I believe she said it was $32 and some change. Andrea, the rep didn't just cross the line by calling us after hours and accusing us but she was insulting, extremely rude and very unprofessional! Did not even give my husband the opportunity to speak & when I finally got on the phone she hung up on me! The whole situation was surreal! It was unethical unprofessional and just plain unbelievable! It was all so unsettling. If she truly reviewed the recording as she claimed to have done she would've realized how ignorant her assumption was. This lady either stereo typed us or is just an idiot! She clearly has no idea what she's doing if she had no problem calling us to disturb us late at night with such nonsense. I called T mobile to complain, spoke with Adam a supervisor who was of no help. He suggested I call the district manager for help, then proceeded to tell me he couldn't provide me with the DM's name or number. Really? He suggested I call the same store & try to get the DMs number from them but he didn't think they would give it up OR told me i could call another store nearby for it. We've been loyal customers for over 5 yrs, I've spent plenty of money there & this is the treatment we get? No one deserves this. This is bad business at it's best.
This has all been unnecessarily stressful and an extremely frustrating experience which not only kept us up all night but also affected my fragile health and has taken up a lot of our valuable time. There seems to be no solution in sight which makes it all worse. We deserve an apology, compensation and Andrea, the employee definitely deserves some sort of repercussion as well as better customer service skills. Perhaps training her would help since her irrational behavior seems to be a huge liability.

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Crow
, US
Dec 02, 2011 4:24 pm EST

I have been with tmobile for a very long long time (10yrs) And their customer service has become the worst in the last year.

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lulujane
Newbury, US
Jul 30, 2011 3:51 am EDT

I wish I new better staying with tmobile. After I constantly complains about over charged bills that I could not even understand, I cancelled my contract and was slammed with another bill that each time I
tried to clarify with customer service they would yes transfer me ten times coz they play games so you can give up and pay.

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ctfaudit
Germantown, US
Feb 26, 2011 4:00 pm EST

The DC Metro Area experienced a storm in late January. The rush hour took me 9 1/2 hours to get home from work. I had no service on my TMobile phone. I had to get out of my car and knock on windows to ask other drivers if I could use their phone. I wrote to the CEO in Washington and their response was they do not guarantee service and I still need to pay the $200 cancellation fee. Do not use TMobile service. They are awful.

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rachel zosaya
Torrance, US
Jul 07, 2009 8:08 pm EDT

about a two months ago i got charged for the texting i then text you guys to cancel the texting but i keep getting charged for the texting each month on my bill i cant get in touch with anybody with your company its all voice mail i text to stop texting and the response i got was u r not subsribed to our service or u have already unscribed if thats the case then why am i still being charged this is not cool you need to stop charging me

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Mary Joseph
,
Nov 17, 2008 6:04 pm EST

I received a letter stating that I owe this company money. First off I live in the state of South Carolina and this telephone was activated in the state of New York. I am persuing legal action and need some input on this situation. I see that I am not the only one having this same issue. If you would email me back with some feedback I would greatly appreciate your input.

Valerie
Valerie
, US
Sep 14, 2008 12:07 pm EDT

In November I switched my T-Mobile plan from a family plan to a Fave 5 Family Plan so I could receive two free airline tickets. T-Mobile was running a promotion if you switched to the family plan you would receive a free voucher for a ticket. I have been speaking with T-Mobile regarding when I would receive the free vouchers since February. I was told I would definitely have them by the end of March and would be able to use them by the middle of April I planned a trip to Vegas thinking I would use the vouchers. Well, I never received the vouchers and had to pay $600 for my tickets. I also had planned a second trip that was cancelled due to not receiving the promised vouchers.

I have been calling repeatedly and have talked with several people. Finally in July I received 1 voucher. Problem is as I have a family plan, I was to receive two vouchers. I spoke with the fulfillment center, TLC, who told me T-Mobile only has me listed to receive one. I had been speaking with TLC since April telling them that I should receive two vouchers never once did they tell me I was only listed to receive one.

I then called T-Mobile on July 10th and explained that I only received one voucher instead of two. I have been calling since on a regular basis. I keep getting told that this has been escalated to their business unit for a month now. I spoke with Matt at the end of July and received a call back from a representative who stated I would have my second voucher by August 11th. I waited until August 13th and called TLC to see if it was sent yet. They show no activity in my account since July 9th. T-Mobile never contacted them regarding my second voucher. I have spoken with Matt, Skylar, and Sam, all who have stated they would send this to their business unit to look into. I spoke with T-Mobile on Wednesday of last week and was suppose to receive a call today. When 5:30 came and I had not heard from them, I called. I spoke with Josh who stated Skylar called and left a message on my phone that they would call back on Thursday. I had my phone with me all day and Sklar never called despite what their notes state. I spoke with Josh today and explained my situation and he told me looking at my account it shows that my situation has not been sent to the business unit and he would do so. I have been lied to since March and have still not gotten the second ticket that is owed to me.

I am now planning my honeymoon and have planned on using these tickets once again. If I do not receive these vouchers, I will be out another $800. I was supposed to receive both vouchers by the end of March and as of August 18th I have yet to receive the second voucher.

I received my second voucher on August 26th and sent in right back overnight signature required. (Just under the wire of the 30 day advance requirement) I explained my situation to TLC and TMobile that I am using these for my honeymoon. I was assured that although the voucher states to put three destinations if I noted what it was for, there would be no problem getting the tickets. I called TLC to check the status of my vouchers today and was told as I didn�t provide the required three destinations it has been delayed and someone would get back to me within 60 days. I have waited since March for these vouchers and had I received them at that time I would have been able to request the three destinations. Since it took them til August I have paid for one trip cancelled another and now would like to use them for my honeymoon. I was assured that it wouldn�t be a problem but apparently I have been lied to yet again. I don�t have 60 days. I have 20 till I am married and need these for my honeymoon as promised. I can�t believe it is September and I am still dealing with this issue.

If I am unable to use them for this trip I will not be able to redeem these vouchers which is the only reason I extended my contract. It has been a long journey and I hope you can help me get one was promised. Please help. You can find other complaints regarding this promotion on the internet.

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butterfliqueen5
Orange, US
Feb 26, 2011 5:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It's a given that not every cell provider will have service 100% of the time, it depends on where you are and where their towers are.

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GaelicEyes10
Boston, US
Jul 07, 2009 8:50 pm EDT

No one's going to respond to an e-mail like that by the way. It's horribly written.

Secondly, you have to go in or call to get your texting cancelled, as it is with all companies. Anyone can text T-Mobile from your phone, all they need IS your phone to do it.

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Kara Reopelle
,
Dec 01, 2008 12:21 pm EST

yes i am in the same bs with t-mobile when i payed them off 3 years ago then now they want 700.00 dollers from law offices mitchell n kay and they want me to pay at least 280.25 in 30 days and i am a stay at home mom on food stamps trying to get a job and they need to quit calling me every two days on the damn thing because that just pisses me off more to bug me about money to borrow from family i all ready owe money to and i am not borrowing money from friends

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