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Great Fun review: unathorized charges 75

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11:06 am EDT
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Class action lawsuit against trilegiant aka tlg great fun

This website below is starting a class action lawsuit against trilegiant. if you were one of the what seems like hundreds of consumers who were duped into this membership then follow this link and add your information. it's about time someone does something about this! it also provides a list of the names they do business under such as tlg great fun.
Http://www.girardgibbs.com/trilegiant.html

I bought a product from a company called ez comfort (personal care products), during my shopping experience I filled out their "rebate eligibility" form. turns out I wasn't eligible for a product rebate but was signed up for this $12.99 monthly entertainment card with tlg great fun. I had no idea and would not have agreed to any such thing as I am living on unemployment and can't even make my mortgage payment! and I could admit user error if I had received the card and the charge right away but I ordered from ez comfort at the beginning of february and didn't receive any correspondence or charge from tlg until the beginning of april. seems to me like if this was legitimate I would have received a letter, email or welcome package immediately and my card would have been charged in february or march.

Ez comfort is obviously getting something from trilegiant for this sleazy duping and selling of their customers to them. when I called and explained the situation ez comforts had no comments other than I applied to see if I was eligible for a $20 rebate which automatically entered me in to this card. when I asked her why they would offer a customer a $20 rebate on an order that came to $11.97 with shipping she couldn't answer. yeah, that's not a scam at all.

I called my bank to have the charge reversed but as always chase was looking out for their customers and told me trilegiant would have to authorize the charge cancellation! even after I explained I didn"t authorize the membership to begin with! i'm guessing there's an affiliation there too!

Trilegiant (aka tlg great fun) canceled my membership and agreed to refund my account but it would take 1-2 billing cycles which means if they follow through (which does not appear to be there usual practice from all the complaints) i'll see that money in 1-2 months.

I have other personal issues going on and need to cancel my bank account now so i'll never see that refund. I tried to explain that to tlg but it fell on deaf ears. i'm out the $12.99 but I signed up for the lawsuit. I suggest anyone else with complaints do the same thing. don't forget to write a complaint about or to the company that gave you up to trilegiant too. orbitz, ez comfort, priceline, etc. they're getting something from trilegiant in order to hand you over like that. I don't know whom i'm more pissed at trilegiant or the company who gave them my card! either way both have lost a customer!

As a side note for the poster who stated they worked for tlg and it was not a scam but customer failure to read the fine print... search the internet, I found 3-4 different sites on my first search devoted to page after page of complaints from customers who did not know they were being signed up, who were charged several months after their original non tlg purchase that led to their membership, and who were charged repeatedly after receiving a cancellation confirmation # from tlg. while I can agree that if you were charged for several months or as one poster stated years before realizing it then that is a personal issue but for the hundreds of other consumers who responded immediately (some of us while the charge was pending) on the basis of a product"rebate eligibility"or"protection" this is a scam! or it would be in large bold print that you are being redirected to an entertainment value card and it would happen at the end of your purchase not during it and people would recognize the name on the charge.in that case there would be at the most maybe one page of complaints not more than 13 on this site alone. how does it feel to know you make your living off other peoples frustration, tears, and loss?

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The complaint has been investigated and resolved to the customer’s satisfaction.

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75 comments
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Eli Becker
,
Aug 19, 2007 12:00 am EDT

As a Quicken user, I recognized this bogus charge on its second appearance. It appeared on my charged card as TLG*GREATFN55506578AUG. Google search revealed a vast number of complaints against this company. I called mastercard and they immediately recognized the scam. They advised me to call [protected], Great Fun's office number, and protest the charges as unauthorized. Mastercard's security said that I should have no trouble getting the credits issued for the two months activity. TLG stands for Trilegiant and their strategy appears to be to piggyback transparently onto some other purchase and then assess a small enough monthly fee that a busy person won't notice the unauthorized charge! Despicable.

I am grateful to this site for helping me instantly recognize the scam as a scam.

Valerie
Valerie
, US
Nov 18, 2008 11:05 am EST

I was purchasing an item from Footsmart on -line and while completing an order, I was sent to this greatfunsite.com not realizing it. It was for an offer of 20.00 off my next order which I thought was with FootSmart. I signed up and lo and behold it is a program that charges 11.99 at the time. Now I have a charge of $11.99 a month showing up on my account.

I didn't realize it but notice it on my bank statement. I called the company on Nov. 4th to question the charges and was informed that they have been trying to contact me to send me my great discount card... hello... they have my address which I confirmed at the moment. So I canceled it. They have been receiving $11.99 for the past 6 months. That I have not received no services for.

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Sabrina Sapp
,
Jan 24, 2008 12:00 am EST

I don't have any idea who these people are but, I will be contacting an attorney in regards to the unauthorized charges to my checking account. I check my online banking daily and I noticed that a charge of 11.99 has been debited from my account. I called this TLG Great Fun the office was not open as of yet. I will be demanding my funds be returned to my account and notify my banks fraud department to be aware and not to allow these people to debit my account. Something needs to be done and these people should be prosecuted to the fullest extent of the law and consumers should be warned on a regular about these types of scam artist.

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Patrick S.
McHenry, US
Feb 24, 2009 8:50 am EST

While viewing AMEX billing statement, noticed $11.00 charge paid to "Great Fun". Looked up "Great Fun" on internet and found many complaints regarding this company and related companies or branches, posting fraudulant unauthorized charges to credit cards. I called today(2/24/09) to dispute charge and inquire about service and cancel. I was told that I signed up for a travel club and was automatically enrolled in "Great Fun", and was sent a packet? The service was free for 30 days, and charges started after that period because I did not cancel?

I believe this was the first charge and was told there will be no further charges. How many millions of dollars have these people aquired in this manner?

Patrick S.

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George
,
Jun 11, 2008 9:54 pm EDT

There seems to be hundreds of complaints about this company, Great Fun, TLC, revolving around the same subject: unauthorized charges to credit cards. Ditto for me--twice. When this happened the first time I managed to get someone at the company who told me my "subscription" was canceled. Nice of them to cancel something I never signed up for. Several months have gone by, and now I discover another charge, this time for $12.99. Seems to me that some lonely lawyer out there could have a field day with this outfit. They are getting credit card numbers (sold to them by legitimate on-line companies?) and simply charging the cards. One of the complaints I read rang a bell: the complainant stated that he had not had this charge until he used Orbitz on line to set up trip. Same thing with me! Maybe, maybe not, they are the culprit here. Nevertheless, this Great Fun outfit is blatantly stealing from people's accounts. I have just requested a new credit card to stop the charges. In the meantime, it seems to me this is fertile ground for a class action suit.

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janette pelayo
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Apr 18, 2008 6:20 pm EDT

i called in your customer service last feb to stop the monthly charges of this great fun that I havent used it since it was issued and i dint need it . they chraged me 11.99 per month to my debit crd . I want my money back

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Tippie
,
Jul 21, 2008 12:49 pm EDT

I got charged 11.99 from GreatFun and not knowing what the services were and how I got into it. Mine started from Jun 10, 2008, I did n't notice it till today. I called my credit card company and was suggested to contact GreatFun directly as the charges could not be disputed. I called Great Fun and found out that I somehow got signed up via priceline.com. Its a membership annual service charges. I told them to stop it immeditaly and asked for credit back . Haven't got my credit back yet. This must be stopped right away. Be aware when you shopped online.

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Christopher Nieves
, PR
Dec 27, 2012 2:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I requested a cancellation of my subscription with Great Fun 4 on Oct 11, 2012. On Oct 12, 2012 I received an e-mail informing that my subscription was cancelled. After that day I have been charged the amount of $16.99 on October 23, November 26 and December 26 for a total of $50.97. I request that the charges are stopped immediately and the unauthorized ammount charged are returned to my account. Below is a copy of the e-mail received by KaeVonna, Great Fun Representative. Please contact me when this issue has been solved at nievescruz.c@gmail.com.

Christopher Nieves

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Great Fun 4 Oct 12

Dear Christopher Nieves Cruz,

Thank you for taking the time to email us at Great Fun.
Please be advised your membership # [protected] was canceled on 10/12/12. Your cancellation number is Z12CWVCP. This will eliminate any future billing.
Thank you for trying Great Fun and if you would like to become a member in the future, please do not hesitate to call or visit our site.

Thank you,
KaeVonna, Your Great Fun Representative.

Original Message Follows:
------------------------
Hello!

I'm writing to inform that I'm no longer interested in receiving your services and want to cancel my membership immediately. My member number is
9943-[protected].

Thank You!
Christopher Nieves

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1student
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May 12, 2008 5:42 am EDT

This company is pulling latest CC scam. They are 3rd party running off priceline.com to view tickets. I did not authorize this charge but did use CC 4 mos ago to purchase a ticket. They must store your CC information. I am disputing charge at present. This is scam to rip people of via the internet... watch out!

My credit card company knew exactly who and what I was talking upon the mention of GREAT FUN. After doing some internet research I dis covered this has been an on going thing since 2006, maybe even soon. Why hasn't any organization or watch dog group taken this company down a notch.

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tony kemp
Los Angeles, US
Mar 28, 2013 5:21 pm EDT

you keep charging me after i cancealed with you

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Gunthar Stroman
New York, US
Dec 31, 2008 3:24 pm EST

charges my account every other month

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Fred
, US
Dec 30, 2008 7:05 am EST

Charged my credit card without my OK.

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pragati
,
Nov 21, 2008 12:07 am EST

these frauds have been charging my credit card for the service that I never used and heard of.

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thomas k. hollywood
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Aug 11, 2008 1:22 pm EDT

took 59.99 out of my account without my permission or authorizion.

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SAMANTHA LEWIS
,
Aug 05, 2008 3:31 pm EDT

DO NOT KNOW THIS COMPANY, HAVE DEBIT OF $35.99. DATE 08-05-08

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Angela
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Mar 17, 2008 10:33 am EDT

I have also been charge by Great Fun. They have charged my credit card twice.

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glonguet
Gulf Breeze, US
Aug 04, 2009 9:23 am EDT

Same problem as others. unauthorized charges made to credit card

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Mollie Dox
,
Feb 12, 2008 12:00 am EST

I ordered several items off the internet around Christmas. When I checked my credit card bill I assumed it was something that I had purchased. I just realized that my card has been charged at least 4 times. I called the Great Fitness who basically said it was an agreement I made when I ordered from CustomDirect. I have never ordered from them. Great Fitness will not refund my money but did offer to give me vouchers that I could mail in with receipts of new purchases I made. $10. for 4 different purchases. Not acceptable. This is such a scam.

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semaj nevets
Omaha, US
Jul 26, 2010 2:58 pm EDT

I purchased an airline ticket on Priceline.com, and failed to uncheck a box. Great fun imported my creditcard information from Priceline and has been charging my bank account $11.99 for two years. I never signed up for Great Fun, used thier service, or even knew I was paying for a membership. I have been unemployed for about 8 months now, and my bank account has been near empty for about 3 month. Last Friday, I learned that my accout had become overdrawn due to this reoccurring charge. Again, I never authorized Great Fun to charge my account. My failure is not examining my bank statement (I've had no money, why would I do that?). After calling Great Fun, I spoke with a supervisor who cancelled my "membership" and offered to refund four (of the 24) months fees. My bank has cancelled my card after I hawked personal property to repay them. While I accept personal responsibility for not being more vigilant in my record keeping, I do not believe what has been done is legal. I liken the actions of Great Fun to those of someone who looks over your shoulder at an ATM, then steals your card to make withdrawls. Shame on Priceline.com for thier association with such a crooked organization. If you have had similar experience, I contacted them at [protected]. When I asked for a full refund I was told to submit a request in writing to Great Fun: Executive Support P.O. Box 6100 Westerville OH, 43086. I intend to make as much noise as possible about this.

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Joseph H Golinveaux
Berkeley, US
Jan 26, 2012 12:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

I paid $19.95 a month for a discount caor from Great Fun since September 2011 and didn't use it. I received four $25 dollar coupons from them to buy anything I wanted but their dated in the future which means I would have to pay $19.95 a month each month until the coupons are valid. I feel this is a scam.

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SHARON
,
Oct 15, 2008 2:41 pm EDT

I HAD NO IDEA WHAT THIS CHARGE WAS FOR. WHEN I CALLED TLG I FOUND OUT IT WAS FROM SOMETHING I CLICKED ON WHEN I BOOKED A ROOM WITH PRICELINE. I AM VERY UPSET THEY LET MY CC NUMBER TRAVEL ONTO TLG. I DID GIT A CONFIRMATION NUMBER TO HAVE THE $11.44 CHARGE CREDITED TO MY CC ACCOUNT. BE CAREFUL WHEN YOU ROAM AROUND THE SITES YOU ARE ON. YOU JUST MIGHT SIGN UP FOR SOMETHING YOU DONT WANT.

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Scott Holzshu
Clayton, US
Feb 22, 2011 1:06 pm EST

I guess I am another victim in this never ending scam. Another unauthorized charge to my debit card that they claim I authorized. I will be forwarding this complaint to the NC Attorney General's Office today. We will see what happens.

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Ken Dobbs
,
Aug 19, 2008 8:50 am EDT

I believe this is related to Traveler's Advantage. I never signed up with Great Fun.

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madbair
Lawson, US
Jan 14, 2010 10:23 am EST

Unauthorized charges

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Ferd Duyanen
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Jul 24, 2007 12:00 am EDT

I called my bank and i told them about this illegal or unauthorized charges on my card and they have no idea either. I think this company is robbing us of our identities. I say it's "Identity Theft".

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Michael Jones
,
Dec 08, 2007 12:00 am EST

I had charges for $109.99 appear on my credit card. Called the company and submitted a dispute. This company is a ripoff and needs the Feds involved in this.

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Hyunsoo
,
Sep 01, 2008 7:15 am EDT

since June, every month from my account unauthorized money comes out.
every month exactly $11.99 and it is descripted by "PURCHASE 90630826018917944262401 ON 08/26 AT TLG*GREATFN55820695AUG [protected] CT"
I need my money back and stop this situation.! Right now.

Valerie
Valerie
, US
Nov 07, 2008 11:39 am EST

Was sent a postcard stating my credit card would automatically be charged for a membership renewal to Great Fun unless I called the provided number and canceled. I don't remember signing up for the membership so I decided to call and cancel. Received a automated runaround to a recording stating that due to the high volume of calls, my call could not be processed please try later. Tried several times and received the same result.

On Trilegiant's website they listed their affiliates and all their phone numbers. Called Great Fun directly and was able to cancel the membership that way. If you are experiencing the same problem, please try the route that I took for satisfaction. www.trilegiant.com

I am keeping my fingers crossed that the membership was actually canceled.

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Josh Robison
,
Nov 17, 2008 10:59 am EST

I have been getting unauthorized charges on my account for 11.99

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Russell Vargo
,
Nov 22, 2008 11:03 am EST

Great Fun took $12.99 out of my personal bank account without an authorization. I want my money back and never want to have anything to do with this company again. This is rediculous.

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Ken
Redmond, US
Dec 31, 2008 3:43 pm EST

Just noticed a monthly re occurring charge on my American Express credit card. Great Fun for $11.99. This was done via Fandango, and I have complained to them. This is underhanded and not fair. How can they get away with this? I have googled the company, I see I am not the first.

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Chris
San Antonio, US
Jan 13, 2009 10:30 am EST

How do these folks get your bank info? This is so wrong. I think it may have been through a purchase I made with Chadwicks. I will never buy through Chadwicks again as they appear to be in cahoots with some sleezy companies.

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Julia
, US
Jun 30, 2009 6:40 pm EDT

This company has been taking money out of my account for over a year and I want the membership stopped. I called the number that they sent to me and they want me to enter a pin# which I have never set up with them, so therefore I cannot cancel the membership by phone. Please have my membership stopped.

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S. EDWARDS
Winston-Salem, US
Jul 17, 2009 2:13 pm EDT

I had been getting charges to my checking account for $12.99 for a few months. Called my bank and found that they were charges from a company called GREAT FUN. Well, I called GREAT FUN and spoke with a rep. and she said I signed up for this in FEB 2008 . . .well it is now July 2009. I asked the rep if I had ever used this service and she said no. I explained to her that had i REALLY ordered this service I would have used it. Well she then said I signed up for it when I signed up for Classmates.com. I have no recollection of that.
Anyway . . she said she could only refund 2 months from where they took money from my account. Doubt I will ever see it.

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Silvia
, US
Jul 20, 2009 7:16 pm EDT

I signed up for the trial membership when I upgraded my classmates account to a Gold membership. Their company offered a $15 cash back rebate. I received my rebate in the mail yesterday and it was for $10 not $15 as they advertised. I called today to speak with a customer service representative to end my membership (since their advertisement was faulse). He said he was sending me the $15 right now but that my membership was staying active. I told him no. I am cancelling the membership now and I want to know why I was sent $10 instead of the $15 they promised. He kept telling me if the membership stayed active I could enjoy the $15 and that he would even not charge me for next month. I still cancelled my membership and am now out $5. I will never recommend their membership to everyone. I will be contacting the BBB. I will let everyone I know how I was lied to by their rebate offer. Great fun huh? I don't think so! More like great aggravation!

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Michael
, US
Jul 26, 2009 7:35 pm EDT

Every month I have been getting a charge on my checking account from this business fro $11.99 and I never signed up for this, I don't even know what it is. The information on the debit on my account is Greatfn2723TLG phone # 800..., but whenever I call they disconnect me.

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SarahR
Buffalo, US
Jul 28, 2009 4:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Found out this company has charged me for months (11.99) per month. I NEVER signed up and in fact I have been making fun of them as they have been sending me checks by snail mail that say (in small print) that if I deposit the checks I am enrolling in this club/service. UNREAL!

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Mary Peck
Florence, US
Aug 02, 2009 8:15 am EDT

I get signed up every few months - no idea why - it's like trying to wipe dog dung off your shoe getting rid of them

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Teresa Beckelheimer
Springboro, US
Aug 21, 2009 7:34 am EDT

They also have been charging my checking account since March when I bought airline tickets with rental car..deleted their information. Have been receiving their fake checks but do no cash them. Is anything being done about this scam!

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tickedoff2
, US
Jan 08, 2010 8:43 pm EST

Great fun charged $11.99 to my credit card for four months in a row! Fortunately, I got their phone number, called them, gave them a piece of my mind about their unethical busisness practices and they were 'willing' to take 2 of the charges off...but Im not done with my fight. Still plan to call their corp office to make a complaint as well as the BBB.
For all of you that would like to contact them, their number is: [protected]. Just be ready, they are stubborn and have a line of bull to feed to ya! So be firm and dont take crap from them.
again that is [protected]...! Go get 'em!

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