Complaint Rating:

Company took $35.99 out of my bank account without any authorization.When it came to my attention, I called. I wasn't very happy. I gave the supervisor on the phone my name, address, phone number. When I did this she gave me a address that they had on file with my credit card number (in Arizona, I am in California), then had the nerve to ask me if I ever lived in Arizona when the charge was made(3/14/2008). I told her that Ive been at the address that I gave her for 25 years. Then she had the nerve to ask me if I was sure that I live in California. After 20 minutes of going around and around with this idiot (and thats being nice), she wanted me to fax over my credit card statement from my bank to the company's fax. Then she said after they receive that info, her boss would look into the matter of them taking the money from my account. When I got off the phone with her, I immediately went onto the net and typed in their name. My mouth dropped when I saw all the complaints about TLG Great Fun. I immediately called my bank and put in a complaint with the fraud department The lady in the fraud department called TLG and before I knew it I was on a three way call with the fraud department and TLG. My $35.99 I was told will be refunded back into my account by Thursday morning (3/20/2008) at the latest. You can guarantee that if the money isn't back in my account, they (TLG and my bank) will be getting another call from one very angry female. If you are a Bank of America customer BEWARE!!! Apparently TLG Great Fun likes to "hit" that bank the most. I am still furious about the whole situation. Still don't know how they got my info to begin with. I don't even shop online and I am careful when and where I use my credit card. Hopefully I will get my money back and I wont have to take this matter further.