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Tires Plus Total Car Care
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1.7 151 Reviews

Tires Plus Total Car Care Complaints Summary

26 Resolved
123 Unresolved
Our verdict: With Tires Plus Total Car Care's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Tires Plus Total Car Care reviews & complaints 151

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3:08 pm EDT
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Tires Plus Total Car Care over price

We went to Tires Plus to have a belt put back on - the belt is new this year. They charged over $50 (for 10 minutes of work) to put on the belt . They claimed we needed a new one. The same company said that our other vehicle needed over $600 in repairs . Turned out we needed less than $300 in repairs.

Tires Plus in Springfield OVERCHARGES its customers. I requested a refund when the belt came off a week later. The manger declined.

What a rip off!

We only went there since we needed service on a sunday. Say away from this place!

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95eclipsers
Los Angeles, US
Mar 08, 2013 2:20 pm EST
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Many people agree that they overcharge, but its hard to overcharge for flat rate labor. Tires Plus charges labor based on a given labor rate quoted from a third party source, such as Chilton or Mitchell. If the source quotesa job to take 30 minutes (that is, 0.5 hours) then the shop multiplies its labor rate by that number. So if the installation of this belt is quoted at a half an hour, and the shops labor rate is $100 an hour (which is a little higher than average), then the labor charge would be $50 plus tax. It's a flat rate. The customer pays $50 whether the work takes 10 minute or two hours. If a shop were to discount a job because it was done quickly, then along the same lines they should be able to charge more when it takes longer. In such an instance, where is the incentive to get work done quickly then? Thus, one of the reasons for flat rate. It's a safety for both the customer (so they dont agree to one price then when the job takes longer are forced to pay more) and the mechanic (because they get paid a fair rate to do a job and have incentive to get it done and move on to the next job). Most people don't complain about how quickly a service is done. The BIGGER issue in this case, is why does this belt keep coming off? If you are having an ongoing problem with a belt flying off then you have another issue, and on top of that if the belt came off it could have been damaged in the process. Maybe the shop is right and you DO need a new belt. A customer can always ask to see the part in question. Hope this helps!

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12:22 am EDT
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Tires Plus Total Car Care fuse

This actually happened a while ago, but I thought I should warn other college students. When I was a sophomore at UGA, I blew a fuse in my dash board. Even though I am a girl, I am not an idiot when it comes to cars. My dad told me to take the car to Tires Plus to get them to put in a new fuse for me and get some other minor things taken care of (oil change and tire rotation). So I took my car to the TiresPlus on College Station. After a couple of hours, they told me the reason my dash lights did not work because the entire electircal routing in my car was bad and they were going to have to replace everything electrical, which was going to cost me about 800 dollars an hour for a few hours. They also told me they replaced all the fuses in my car just to be sure.

So, after listening to that line of bull, I got out of there. I didn't get any work done on my car that day.

The next morning, I went and bought a fuse at a local store for like 3-4 dollars and changed it myself. That was about 3 years ago and my car works fine. No other auto places have found anything wrong with the "electrical routing" sense then either.

The TiresPlus on College Station in Athens is looking to make easy money on any ignorant college girl with "daddy's credit card."

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95eclipsers
Los Angeles, US
Mar 08, 2013 1:54 pm EST
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Tires Plus is extremely profit-driven, especially since they pay their techs with commission and their managers have to meet monthly quotas in order to get bonuses. This kind of management and pay scale could promote dishonestly in any shop. I would question what exactly they found that made them think that such numerous repairs needed to be made. Knowledge, however, is definately power when it comes to cars. Knowing how to replace fuses and why they go bad is something anyone with a car should know the basics of, and in this case it seems to have saved this lady alot of money. Though the diagnostic still sits in my mind, it never hurts to get a second opinion. Finding a shop one can trust, though, that's the next thing. Hope this helps!

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12:59 pm EDT
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Tires Plus Total Car Care spark plugs tuned up

back in may took my car in get 8 new spark plus bills $154.00 for labor and platium bosch plugs, now i started to have problem with my car runny rough took it to my mechanic in starke since it closer found out that they didnt replace my spark plus and left the oringal in it so they robbed me and didnt change any of my spark plus and i was there sitting in waiting room at tires plus for almost 3 hrs and i was told that they had to order parts like normal reason but never change it, I will not recommend any one to tires plus they are thiefs and bad customers service.

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95eclipsers
Los Angeles, US
Mar 08, 2013 12:56 pm EST
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Typically worn plugs do not cause a SUDDEN rough running issue. If that's what happened I would question the diagnosis of plugs entirely. In a case like this it helps to have knowledge of what used plug looks like, and what an OLD plug looks like. They should look very different. When you have the service done the second time, ask for your old plugs back, and purchase an extra new one to keep with you as well.Take the originals and your spare back to the shop you had it originally done at and state your case. Also bring with you the estimate of what the second mechanic found. If it won't work at the store level contact the corporation by phone AND in writing, incuding with your letter pictures of the old plugs and the new one laid out together. Also include a COPY of the second shop's estimate. Usually a phone call will take care of your issue, though. In the future, for anyone having plugs done, I woulld definately ask for your old plugs back. They should all be practically identical in model and manufacture, though appearances may vary some due to engine issues, wear, and plug position in the engine. Good luck!

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1:44 am EDT
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Tires Plus Total Car Care indicating a problem when no problem exists

Brought the vehicle in for 2 new tires and a alignment. Service writer came back and indicated that I had a bad tie rod and bushing that needed to be replaced prior to an alignment. The alignment would be worthless if these items were not corrected first. Total cost $488.00 . Had a personal friend look at the vehicle and said there is no reason to replace the tie rod, atleast not right now. The service writer also indicated that my air filter was bad and needed to be replaced-why I dont know, I didnt ask for this service, he had no reason to look under my hood. The cost to replace an air filter $39.00. The real filter was replaced less than 4 months ago and actually takes some work to get at. Okay, I know everyone is starving and we all want to make more money but this gentleman lied point blank to me and indicated "there are 2 filters, one to clean the air in your car and one for the engine."

This reminds me of 7 years ago when I went to the west side Tired Plus to get new tires- this gentleman indicated that my brakes were bad-were they? No I brought it to another dealer and they told me I had another year of use out of them. These people that work for tires plus are crooks, should not be trusted and should be put out of business.

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liberty1776
Cottage Grove, US
Feb 04, 2016 11:46 am EST
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OK. I hate Tires Plus too, but depending on the year and model of your car, this "there are 2 filters, one to clean the air in your car and one for the engine." is a true statement...

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MMD19064
Springfield, US
Oct 24, 2009 3:10 pm EDT

We went to Tires Plus to have a belt put back on - the belt is new this year. They charged over $50 (for 10 minutes of work) to put on the belt . They claimed we needed a new one. The same company said that our other vehicle needed over $600 in repairs . Turned out we needed less than $300 in repairs. Some recommended servcies were not necessary!

Tires Plus in Springfield OVERCHARGES its customers. I requested a refund when the belt came off a week later. The manger declined.

What a rip off!

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2:47 pm EDT
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Tires Plus Total Car Care awful experience

I bought 4 'NEW' Michelin Cross Terraine tires plus the 'warranty' for a total of $841.91 from Tires Plus June 2017. At the time I, like millions of others, was unaware that you can find out when the tire was actually made by looking at the DOT# on the tire wall which gives the week and year the tire was manufactured. The long and short of this story is that I was sold 2 tires that were already 3 years old, 2 tires there were one year in age at the same full price, and was told by 'Howard' in Jacksonville Florida (district manager) that they are allowed to sell tires up to 5 years old to consumers. The NHTSA recommends that tires be replaced that range in age of 6-10 years of age. So, you can buy tires that are already 5 years old and get only 1-5 years of actual wear if you go by the Highway Safety Administration's guidelines. They additionally recommend that it also depends upon the make, model, mileage, etc. of the tire if you can expect to get as many as 10 years. Tires Plus will only offer you the difference between what the tread wear is and the actual mileage you have on the tires towards 'new' tires (whatever the age really is you would have to check again). And so basically they offer you nothing. My car's tires had only 29K miles on them and yet the tires are 8 years old, the car is 7 years old, and I bought them 5 years ago. I asked Howard if he would (since he's in the business and knows this information) if he would knowingly buy 3 or even the 5 year old tire and not only put them on his own car but also pay FULL price (like we the consumer is forced too). His only response was to state that he could say the same thing about what I do for a living (not knowing what my career is). And to that end, I am a Realtor and in no way have I ever met a buyer who goes into a transaction knowing how old the house is that expects to pay the same for a 3-5 year old house that they would pay for a house next door that was built in 2017! I hope that everyone reads this if for no other reason than to be aware of the age of a tire at the time you're in the tire store so you can make a better decision as to whether you're going to pay the same price for a 5 year old tire that's been sitting around in a HOT warehouse or if you would rather be smarter and buy a truely NEW tire for the same price!

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Dany
, US
Apr 23, 2010 5:27 am EDT

Arrived 20 minutes early for an appointment to change oil rotate tires, They did not take car in for 50 mins from lot behind service counter, changed oil rotated tires as requested did not inform driver the vehicle was completed.

Total time at Tires Plus 110 minutes for a 20 minute max appointment and then had to ask if it was complete.

Salesman realy not bothered about time taken, other customers are also waiting for materials that had to be brought from other locations believe it or not they also had appointments.

What is the point of making appointments? when there is poor staff to follow through.

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Tiresplussucks
, US
Jun 09, 2010 9:40 am EDT
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Store # 268539 Herndon, VA

I had an appointment at 10:30 am for the oil change and tire replacement, and arrived there on time. I said I be back in two hours since I thought that two hours are enough for the service. When I get back at 12:30 pm, I noticed they just started taking out old tires. I waited about an hour more. When I addressed this problem, they didn't apologize, but said it's not that big deal to wait an hour, and the appointment doesn't mean anything to them. When I presented "On time gurantee" on the back of the invoice, they read it as if not knowing it. I got 10% discount for the next visit, but I'll never ever go there again.

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7:23 am EDT
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Tires Plus Total Car Care scam - brake work

Tires plus has a $ 99.00 breake special, I was having rear shoes put on . this is what the mechanic did, he took a small screwer and pocked a hole in the rubber boot of my wheel cylinder then sprayed WD40 inside to make it look like my wheel cylinder was leaking . then call me into the back to show me my leaky wheel cylinder . He still had the screw driver in his hand . He got disgusted I would't changed it . I took the the car home pulled the hub off and cleaned the brakes and cylinder with brake cleaner . drove the car around tring to put a lot of presure on the brakes . then took the car to another garage to to have the wheel cylinder checked . the only thing the could find is where someone had pocked a hole in the rubber boot, the wheel cylinder was not leaking !

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3:53 pm EDT
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Tires Plus Total Car Care do not care about personal

They fire store personel for not selling stuff as requested by district staff. They dont fix cars they sell what makes the agenda happy for that day. you can go in on monday and they will sell brake flushes and coolant flushes, tuesday they will sell trans svc and fuel svc and so on. And then this "tpvi" you must sell 2 or 3 or more a day plus get so many credit cards a day (known as cfna credit apps) or you will get a meeting then threaten or fired. This is not a mechanical repair shop but a scam to make the rich richer in the corporate world of Tires plus, they do not care about the customer at all.

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95eclipsers
Los Angeles, US
Mar 08, 2013 3:21 pm EST
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This is absolutely true in so many ways. This company is terrible. What this complaint alleges is very true and has been done many times. This terrible form of management trickles down to the store level where store employees are forced to try and sell every little possible thing they can on each vehicle that comes in, and on top of that sell you one of their credit cards. If they don't perform nearly impossible feats they are degraded, forced to attend remedial meetings, written up or fired to be made an example of. As the upper management has said MANY times on it's emails: SELL SELL SELL! If you are considering employement with this company I would say STAY away! They promise you trips and management opportunites to get you in the door because they need more people in the shop to cover those who they fire or who quit outright. During hurricane Sandy this company forced all of it's employees in the affected regions to work in the storm, and even told them to call previous customers to try to get them to come in for service. Called it a "Hurricane sale". Threatened employees who wanted to go home to make sure their families were safe. Employees are told during snow storms that they WILL show up and work whatever hours are needed to sell tires, irregardless of the conditions. Management has no consideration for employee safety in such matters. Company has an extremely high turn-over rate due to management. STAY AWAY!

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6:34 pm EDT
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Tires Plus Total Car Care pissed

I had an alternator put on my son's car in May. In June, it stopped working again, so they did replace it. Well it stopped working again in July and they refuse to make it good. I paid $350 for this work and I am so pissed I don't know what to do. I don't have the money to go pay someone else to do the same work that Tires Plus did such a crappy job on. Does anyone have any ideas as to what I can do to get them to make this right. I would appreciate any help anyone could give.

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95eclipsers
Los Angeles, US
Mar 08, 2013 3:46 pm EST
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In a case like this, when a customer will not get satisfaction at the store level, they then should work their way up the corporate chain until something gets done. If that won;t work, the only other option I know of is a civil remedy. Good luck in the future!

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H. Jan
San Francisco, US
Jan 04, 2011 6:23 am EST
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I took my BMW to Wheel Work at 1499 Franklin St. San Francisco for 2 new rear tires. They charged me $1, 060.84. When I got home I was going to take a look at my 2 new tires according the numbers on the invoice. I only found 1 new tire. I went back to the store next day and asked them to show me the 2nd new tire. They could not. They said that they made a communication mistake at the store. I receive no apologies from them. I spent another 3 hours at waiting room for the installation of my 2nd new tire. They cheat and lie. Do not go near them.

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H. Jan
San Francisco, US
Jan 04, 2011 5:56 am EST
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Take them to the local small claims court. They are no good.

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12:42 pm EDT
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Tires Plus Total Car Care total car care... not so much

Long story short... a good female friend of mine had a 2000 Mountaineer with a 5.0 V8. Had a misfire caused by a bad coil so I came and helped her get the vehicle to TP as they were the closest place that was still open. The next morning they called to say all was well so she arranged to have a friend come pick her (+son) up so she could get her car. She paid $220 and left thinking all was well. Went to drive away and it misfired just as before so she went back. The store told her she needed a tune-up consisting of plugs and wires... in total the repair cost ballooned to $615. (Insanity!) To make matters worse, the "ASE Master Mechanic" installed the #2 plug wire directly ON the hot exhaust manifold. Who does this? I noticed this a few days later and rerouted and taped up the damaged wire. Contacted TP corp to complain as their "repair" cost $615 and lasted just over a week before her car needed attention at another TP location while she was 130 miles from home visiting friends. I requested a partial refund as this was a horrible experience for my friend (not to mention myself) but after bouncing numerous email with someone at TP corporate the store manager finally called me and offered only a few free oil changes. For the record, the exact same spark plug that costs $3.33 RETAIL will cost you $9 at TP. When you charge premium prices you should deliver premium service and not botch a simple job in such a blatant fashion. High school auto shop kids know better than to have ignition wires ON exhaust manifolds unshielded.

I have since emailed TP corporate asking to be put in touch with the store owner as their free oil change offer was nothing short of insulting, but that request was ignored.

They may be ok for Tires, but I would never ever trust them with basic car care again, especially since they don't appear to want to keep customers happy when something goes wrong. I've worked in this industry and know it goes a LONG way to own up to your mistakes and sometimes offer a refund to make right with your customers. This store does have friendly staff so they will smile and be polite as you pay twice the retail price for the parts they install. If they screw up you'll be offered a few free oil changes and be informed "that is why we offer the warranty" (so another store can fix their mistakes?)

I will never ever set foot in another Tires Plus store after this experience.

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2:38 pm EDT

Tires Plus Total Car Care tire repair

went in at12:30 to get a tire fixed. finaley got out at 4:20. kept moving me back time after time. said next time i come in i can have a free oil change. how long will that take?

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95eclipsers
Los Angeles, US
Mar 08, 2013 3:48 pm EST
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Common thing with this company. They move the nonpaying work back to attend to the big tickets.

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6:53 am EDT
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Tires Plus Total Car Care Terrible company!

My husband and I have been taking both of our cars to our local Tires Plus for a few years now because they're close and open on Sundays, which is very convenient. We took our 2000 Chevy Malibu for a routine oil change in early August. They also recommended a coolant system flush, and we went along with it. However, the next day my low coolant light came on and stayed on while I was on my way to work. Luckily I was almost there. I purchased coolant and added it. The light did not come on again on the drive home.

Two days later, it was on again. We took the car back to Tires Plus, where they claimed that the problem was caused by 'air in the line.' All was fine for another few days, then once again the low coolant light came on and stayed on. So back we went. This time, we were told that the low coolant light was malfunctioning and that there was plenty of coolant. My husband confirmed that the car was not in any danger of overheating. We were not charged for either of these rechecks.

Tires Plus estimated that the repair for the low coolant light would cost around $250. As we did not think we were in any danger, we decided to hold off a bit on that repair. They did not state that we needed to immediately get the problem taken care of. A week and a half later while on an interstate, the car overheated. Before I could even get it onto the shoulder, the car cut off completely. It was a very frightening experience. We had the car towed to the local Chevy dealership.

The dealership diagnosed the problem as a gasket leak and charged us $800 to fix it. Admittedly neither of us know much about cars. But we had no problems with the coolant system prior to Tires Plus flushing it. They told us that we were in no danger of overheating and obviously that was not the case. So either they did something, or they failed to catch something. My point is that I should not have had the car overheat and have to pay nearly $800.

I have gone back and forth several times with Customer Relations and the store manager, explaining this story repeatedly. I got no apology at first. When asked what I wanted, I told them that I wanted reimbursement for the cost of the repair at the dealership. Finally after speaking with HIS manager twice, the store manager apologized and offered me $100. I wasn't pleased with that amount, but was frankly sick of the back and forth and didn't have time for it.

Of course that was two weeks ago and I haven't seen anything. I'm now considering small claims court.

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Justin / Mellow
, US
Sep 12, 2023 6:51 am EDT
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Bob Pfanders the General Manager never reached out to me about repairing or fixing my car tire because he never did. I came back later today and was told by another worker that he could not reach me however I called back 4 times over the span of 4 hours the same day to get a status on my car. I went in 9/6/23.

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Cgreen123
Middleburg, US
May 23, 2023 5:07 am EDT

I would like to know why I’m paying so much in labor when everyone is hanging out and sitting down. I’ve been here over an hour and my oil change isn’t even done yet. This in in Florida and I’ve never left here with a “cheap” bill either

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Harry London
, US
May 08, 2023 7:54 am EDT
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In April, 2023, the Tires Plus at the Bonita Springs location damaged my rim fixing a flat tire. I filed a claim but Tire Plus has done nothing to resolve the claim.

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Luizrodz95
Melbourne, US
Apr 24, 2023 3:48 pm EDT

My car got towed and they won’t tell me where.

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Nathen bryan
Sparks, US
Apr 03, 2023 3:15 am EDT
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Got my breaks done an I noticed my hood an rear fenders where dented ..

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Cheri Langham
, US
Aug 22, 2022 11:33 am EDT

I have went to two stores now and a total of three trips, each time requesting my alignment be done. And still they did not do my alignment. I have asked four times to ask to the district manager and I have yet to receive a call or email - any kind of communication.

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William seutter
, US
Feb 02, 2020 2:39 am EST
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Went to get oil change and our car broke down on hwy! Went to check oil did not see any on the sip stick? So put two quarts oil in before I saw it in sip stick? Went back to tires Plus and the author was off! And told him had to put two quarts of oil in? He. Offered her two free oil changess! And told my wife had no oil pan and motor is junk!

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William seutter
, US
Jan 24, 2020 12:28 pm EST
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Told my wife to go home and gave her two free oil changes and told her to get her car and go?

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Audrey Booker
, US
Oct 20, 2019 10:42 am EDT

Overcharged for things like extra labor, the quote price kept changing. The car was not put back properly as parts were missing and things were out of place. It appears person who worked the vehicle didn't know what he was doing. Oil still dirty as if oil or filter wasn't changed. Chk eng and oil light still on. $1089 spent for shoddy service

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JZ954
, US
Sep 15, 2019 2:41 pm EDT

Well it pretty easy to explain, the installer that installed 4 New Tires damaged three (3) of my rims with the drill uesed to remove the nuts on tire. Now my rims look like crap. Thanks Tires Plus! Great Job! I will be contacting Bridgestone retail Operations.

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+1 (844) 338-0739

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Most discussed Tires Plus Total Car Care complaints

Terrible company!
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