Tire Works Total Car Care

I have attached two work orders for your review. The first one 11/24/23 for $934.43. I went to the shop to see why my car was jerking. After looking at it, they said it was misfiring and needed spark plugs, etc. They performed the service and I left.

November 29, 2023, I took the car back becasue it was still misfiring and to find out why since Tire Works stated that's all that was wrong. The Service Manager comes out in approximately an hour with a bill to correct the problem of $2,992.47 stating everything that was wrong with my car after the fact stating that these things will probably go bad. As of today, my car still misfires and I'm afraid to drive it because I don't want it to stop on me and I don't have any transportation. Was this a bait and switch on the part of your company? Why didn't he tell me all of this before they fixed the car 11/24/23, charging me $934.43?

Can you please, check this situation out and explain what Tire Works is going to do to rectify this situation.

I will send my complaint to the BBB and to the Attorney General if the problem isn't solved, you fix my car, no additional charges, I had to get a Snap Finance Loan to pay for the charges, another expense to me and now you are expecting an additional $2,992.47.

I will wait to hear back from you.

I attempted to send my complaint to the CEO Jeff Weightman and/or the CFO Roshie Weightman, however, I could not find an address or email for either of them. Why is that? Most CEO's have a corporate address you can send a complaint to.

I attempted to attach my bills, however the files were too large.

Mildred Gilbert

11075 Ampus Pl

Las Vegas, NV 89141

[protected]

HORRIBLE experience. This company is a SCAM! Have spent tons of money unfortunately at the Tire Works shop on Cactus because they draw you in and it will end up costing more if you go somewhere else and don't keep paying them to fix your car. Most recently went in for them to fix oil leak. I bring my car home and it is still leaking. I bring it to the Tire Works closer to my house and the manager at Blue Diamond says that the Tire Works on Cactus fixed the radiator not the oil leak. Doug was the manager at the Cactus location who did all of this has and conveniently in the last couple weeks been fired. I call corporate customer care to get this resolved and JASMINE SALGUERO (who is "head of customer care") was so rude to me, cutting me off, giving me attitude and said that there is nothing she can do. I have NEVER talked to someone is "customer care" as rude and ignorant as this girl! I ask to talk to her boss and she says she is at the very top and she is the only person I can talk to. Please do yourself a favor and GO SOMEWHERE ELSE! Customer service is a JOKE!