Complaint Rating:

Company information:
Sears Auto Center
Danville, Illinois
United States

Our Ford Escape needed new tires. Due to the Economy we were only able to afford 2. 2 days before payday we had a flat and had to put on the "donut". When payday arrived we drove to Sears in Danville, IL 25 minutes away. We told the attendant we were only able to afford 2 tires and wanted to come back next payday to get 2 more. After they put the vehicle on the lift the tire technician informs us he can't replace just 2 tires. It is too unsafe for him to let us leave. After several minutes of arguing with him and the attendant that letting us leave with the donut on is more safe our pleas are not answered. I was even willing to sign a waiver releasing them from liability.

My wife and I managed to scrounge up enough money to get 4 tires on credit. I think this was Sears motive as they kept saying "if you put it on your Sears card you can get all 4".

During the two hour wait to get the tires replaced I even notified store security of a teenage boy stealing some DVDs.

After all of this I complained on the Sears web-site, and was told I would receive a call from the store manager. Weeks later i have not received a call. My dad was a Sears card holder even before magnetic stripes were put on cards. I am seriously considering never stepping foot in a Sears store again.