Complaint Rating:

Company information:
Universal Marketing Solutions
1300 NW 17th Ave., Suite 143
Delray Beach, Florida
United States
Phone: 561-278-6870 and 877-355-6698
universalmarketingsltns.com

i paid my $1396. on June 9, 2008 after speaking directly to the owner of Universal Marketing Solutions. I didn't hear from them for 114 days regarding the contract they supposedly had on my timeshare. I started calling them with no results. I faxed them letters demanding a refund and got callbacks denying a refund.
I received many solicitation calls from this company even though I have been on the National Do Not Call Registry for 4 years. If you are on the list, keep records of the name, number and time of the call. I've filed complaints with the BBB, AG, Div of Consumer Affairs, the Delray Beach City Attorney, the FCC and have posted my story online. They have an "F" rating with BBB and over 30 complaints. The AG office has received over 40 complaints. I don't know about the "auntie" that had a good result but if they've sold any timeshares I would like to hear about it. Jennifer Kirk and Matthew Hicks also own Creative Home Mortgage and Fidelity First Title and Escrow. They are all operating out of the same building in Delray Beach, FL. Almost all timeshare resale telemarketers who ask for money upfront are fraudulent. The AG of Florida has several of these companies under investigation at the present time. You can read reports online. I gottook, so be very careful.