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The good, the bad, and the ugly - discover what customers are saying about Timeshare Express Services

Welcome to our customer reviews and complaints page for Timeshare Express Services. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Timeshare Express Services.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Timeshare Express Services's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Timeshare Express Services, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Timeshare Express Services. Your feedback is an important part of our community and will help others make informed decisions.

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5:40 pm EST
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Timeshare Express Services Timeshare Resale

Hang up on them immediately!

In May 2010, I received an unsolicited call from TES with a pitch to sell my timeshare. I expressed immediate concern as I had 3 other companies try to sell my timeshare - I paid their upfront fee and never sold my property. They assured me they were legitimate and would also help me recover the fees I had paid to the other companies who did not produce. We had some medical bills that needed to be paid due to a motor vehicle accident that were not covered by insurance, so, at that weak moment, I agreed. I also explained to the sales rep I talked to that the medical bills and a couple unexpected bills were the only reason I was trying this method of sale one more time. He assured me they were different, they actually made their money on the financing for the new timeshare owners so their main interest was to turn the property over as quickly as possible. I was given a timetable of 60-90 days. I was told I could call every day if I wanted to check on the progress of my sale. That made me feel better at the time, but when I realized that I was often on hold over 30 minutes each time, and then transferred to an answering machine which no one ever returned my messages I was less pleased, but still optimistic. I also tried the tactic of dialing in random extensions to see if I could get a person. I never actually talked to a live person, but left a couple of messages on random peoples answering machines that were never returned.

I am at 7 months and still have not closed. I have spoken to a wide variety of representatives at TES: Jasper, David Locke, Patrick Dean, Constance and someone who identified himself as a manager named Ron to name a few.
Along this long process, I had been told the blame lay with my management company who had been sent 3 estoppel letter requests which they were not fulfilling. I called my management company on 3 different occasions and had been informed that TES had not sent the required documentation even after additional description of required documentation was forwarded to them. Out of desparation, I asked TES to fax me the package and I would submit it to the management company myself to get this process finalized. They agreed. The next day, they sent me a one page fax which was just the transmission report frtom one of the requests they sent.
I called TES again (most times waiting on hold in excess of 30 minutes each time) and was told after review, they could not send me the documents they faxed to the management company because it contained personal information for the buyers.
Fine. I drew up my own request for the estoppel letter and forwarded it to my management company by fax, regular mail and certified mail. I also faxed and sent a certifed copy to TES so they could document the request. Then in the first week of December, I confirmed by phone with David Locke that the estoppel letter had been received and my file had moved on for title work. I directly asked him when I could expect this to close and this process to be done. I was told it would be funded by the middle of January. I should have a check in hand by the 17th of January. I specifically asked if that was 2011 and he said it was. I have tried time and time again to call them these last couple of days to make sure everything was fine. No one answers. I was on the phone 13 minutes, 17 seconds with it just ringing and no one answering before I hung up immediately prior to writing this complaint.
I had hopes of being one of the few persons to have something fabulous to report about this company. I'd had enough bad things happen to me in my recent past, I thought I was due for something good and this would be it - didn"t work that way.
The universe will even things out, but don''t waste your time or effort with these people.

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Frustrated Timeshare Owner
, US
Feb 23, 2011 5:25 pm EST

I feel as if your telling my story all over again. Dates match almost exactly as well. The only difference is that our bank was charged a second time for the $1850 five months after the process began. It didn't show up as a charge under Timeshare Express Services as the original did but it was a similar Travel Broker. Check with your bank/credit card company and see if they will dispute the charge for you if payment was made using a card. Good luck to you.

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Kay Carpiensciousness
, US
Feb 03, 2011 7:36 pm EST

The reason no one answers the phone is because TES shut down. You wasted a lot of your own time with your "management co." because they never had your timeshare sold to begin with. The money you paid for the DCP packet never went to that, because they was no buyer to begin with. LOL! The owner of this company, Chris Elsis, is now in a drug-rehab facility for cocaine abuse. That's where your money went. Up his nose.

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4:04 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I received a phone call from this company (suspect my number was given to them by RCI) and they stated they already had a buyer for my timeshare. I should have known better. They gave me an unrealistic price for my timeshare saying that the buyer was already willing to pay this amount. Beware. Once they send you papers to "market" the timeshare, they want...

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11:57 am EDT
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Timeshare Express Services stole my money

They called me and said they had a buyer. (I am an idiot for believing) Got down to the wire and all of a sudden the buyer had a IRS tax problem. Now I cant get through to them to talk to anybody. When you call them you are put on a hold waiting list and when it gets to your turn they are unavailable and leave message.

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Brian.S
, US
Jun 30, 2011 8:44 pm EDT
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We got the same story! They got me and my wife for $2, 500! The company needs to be shut down!

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rich 14
Browning, US
Dec 09, 2010 5:46 pm EST

call [protected]

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Julie Rickard
, US
Sep 27, 2010 3:06 pm EDT
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Time Share Express Services stole $1400 from me. They are ruthless liars. Does anyone know how to prosecute them and possibly get our money back?

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Tom McDaniel
Bedford, US
Sep 26, 2010 12:27 pm EDT

Timeshare Express said the same thing to me. These people are scammers. Wish there could be a class action suit filed against them.

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2:42 pm EDT
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Timeshare Express Services Resale

My wife and I were interested in selling our timeshare when we received a call from timeshare express services. We thought what were the chances of them knowing that we were interested in selling. Well after talking with them we agreed to list our timeshare with timeshareexpressservices.com for one year. They wanted $2, 000.00 but they agreed to sell it for $1, 400.00

My wife would call timeshare express services at least twice a month and the first few times she was told that they had a buyer and that they were waiting for some paperwork from the timeshare people. Months went by and we could never talk to the same person twice. (Seems they have a really big turn over.)

Finally one year later they haven't sold my timeshare and I believe that they never had a buyer to begin with now I'm hoping that I can get my timeshare back. I'm sure that I can kiss my $1, 4000.00 goodbye. It's obvious that this company will take your money and hold your timeshare for a year and cry "Best Efforts" clause in their contract. I guess what really burns me is that we were told time after time that our timeshare was sold and that they were waiting for some sort of document which we found out was a complete fabrication.

DON'T WASTE YOUR TIME OR MONEY ON TIMESHARE EXPRESS SERVICES http://timeshareexpressservices.com

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peterb327
Kingston, CA
Sep 07, 2010 6:16 pm EDT

same deal i got...has a buyer...guaranteed sale...1850 bucks...now they don't even answer the phones or return calls. how can they get away with this?

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Marie Brobston
East Moline, US
Aug 30, 2010 4:33 pm EDT
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I also was solicited by phone with the promise that they had buyers for my 2 timeshares. They sent me paperwork to fill out and to notarize and (by the way that will be $1850) and said they needed the paperwork as soon as possible. Well, it has been 2 months and I have heard nothing. Calls are not answered, today I was on hold for 50 minutes and when my call was answered the person said hold a moment and never did come back on the line.

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1:43 pm EDT
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Timeshare Express Services Fradulent claims/statements

Agent will call you and tell you that they have a buyer for your condo/timeshare that you have listed for sale. Agent will tell you that buyer will have to be approved for financing and agent will have to contact you later in day with result. During that process agent will explain to you that $1850.00 will be required from you to complete sale transanction because of deed clearing package and service contract. Later in day agent will call you with good news that buyer has been financed and you have now sold your timeshare for some fantastic price and you may proceed with the closing process, which will take anywhere from 60 to 90 days. Of course, nothing can happen until you pay your $1850.00. Upon receiving your documents to sign you will see it is nothing more than a standard marketing agreement. Your timeshare has not been sold, there is no buyer, it is all just a scam.

Don,

Ocean Springs, Ms

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PMozzy
, US
Mar 03, 2011 3:18 pm EST

DO NOT USE THIS COMPANY to try and sell your timeshare. They have misled me throughout the entire process. It has been 10 months... I do give them credit for being able to spin wonderous and reasonable excuses, but it is all lies. Misplaced documentation, slow response time from resort, all excuses. They will promise to sell your timeshare, but it's never gonna happen! I wish my research had led me to this site before I signed with them.

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Tiger Man
Gaffney, US
Sep 24, 2010 11:59 am EDT
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Timeshares Express is a scam. They have a Deleware phone no. but actually operate in Florida.
I have filed complaints with the Attorney General in both Deleware and Florida. Deleware won't
do anything because they are actually in Florida. Is anyone interested in filing a class action
suit?

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Tiger Man
Gaffney, US
Sep 05, 2011 8:05 pm EDT
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I would be interested in filing a class action lawsuit.
Tiger Man
[protected]

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spicoon
Casper, US
Sep 03, 2011 3:20 am EDT

I am tired of time share rip offs

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spicoon
Casper, US
Sep 03, 2011 3:20 am EDT

Yes I am. We need to file a nation wide class action suit against fraudulent timeshare operators. We were told that we had to pay over $600 in tax assessment. Do the math. 600 times 52 weeks is $31, 200 in tax assessment. Then maintainence fees of an additional 500 or more and that is, 500 times 52 weeks equals $26.000 or a total of $97.200 for one unit. How about a class action suit? Let me know.

call of Email
ph: [protected]

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never again in ohio
Lebanon, US
Jan 03, 2011 5:49 pm EST
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you are completely dead on with everything, they had a buyer already and all they needed was to me to send them $1450 and then it would take 60-90 bussiness days that was 9 months ago. Timeshare express services is nothing more than a scam. What really amused me was when everytime I called I would ask if the timeshare was really sold, their answer was always yes untill i told them I was recording our conversations. Well they went off telling me it was against the law to record the conversations without their permission, altough they say all conversations may be recorded for quality control. Henrietta Potter and Dean Patrick are the two main liars that i dealt with. Now I believe thay know me phone number by some red flag that comes up when I call and they won't answer my call. I sujest if Timeshare express services call especialy Hennrietta Potter tell them you want to record your conversations with them I'd be willing to bet they hangup

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MUDPIE
LAKE WALES, US
Nov 12, 2010 12:21 am EST

TES timeshare express services is a scam, just yesterday the agent told me that the bank put a hold on the financing because the buyers are getting a divorce well there goes my money paid to them and please who ever reads this beware THEY WILL SCAM YOU AS WELL I begged them that if this was a scam please pick someone else they promised they had a buyer that was financially secure! that was a year ago. I feel so betrayed. on top of finding out that I have been scammed I find out TD BANK just gave all my account information to a stranger sounds like a tequila night to me.

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Abused Janet
Willington, US
Jul 31, 2010 4:24 pm EDT
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These guys stole over $1450 from me in May. COMPLETE SCAM! Rep was Jennifer Smith. There is another post from an old Timeshare Express Services here at complaintsboard. He spilled the scamming beans on the company copying the sales script at this site. Never get any call backs. No I will contact AG and my attorney plus my amex card!

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mdpop
kenosha, US
Jul 20, 2010 6:29 pm EDT

Yesterday my father-in-law was contacted by Timeshare Express Services. jackie davis contacted us and gave us the wonderful news some wants to buy our timeshare. unfortunately it is one we really use in cabo and aren't really interested in selling it. we listened and she called back later with an offer 2x more than what we paid for the unit. sounds to good to be true?! checked the BBB and found their wonderful rating of F. Good bye Jackie Davis and Timeshare Express Services. If it sounds to good to be true, IT IS!

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Vacation Addict
, US
Jul 19, 2010 3:46 pm EDT
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Thank you for confirming my fears. I was almost there. I had my card in my hand and then asked if I could look them up on the net. She sounded good but something seemed funny when they offered to purchase my timeshare for 3 times the amount I purchased it for. I don't even own it anymore. Scam scam scam. Hang up on Timeshare Express Services. If you want to sell it, put it in the classified.

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