Spectrum.com reviews and complaints 1
View all 610 complaintsSpectrum.com - refusing to downgrade to basic service
I have been a very long time customer with Timewarner but due to financial strain I cannot continue with my bill at the rate it is. I called today at 10:31am and was sent to the disconnect department. I told her I only wanted basic cable on all TVs with convertors and basic internet. I stated I use my own router and probably would end up buying a modem. I was told by two people that that wasn’t an option. When I asked her why, when I had my boyfriends bill in my hand and he was getting those services that I could not, she replied that wasn’t an option for me that I was required to stay in the phone, internet and cable package that I am in now or my rates would go up! I don’t even use the phone now. I am furious that Timewarner would try and trap me like this. I need to get this down to basic cable and wifi or I am going to have to leave.
Thank you.
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