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Tim Hortons Complaints Summary

108 Resolved
2902 Unresolved
Our verdict: If considering services from Tim Hortons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Tim Hortons reviews & complaints 3014

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7:06 am EDT
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Tim Hortons false advertising

Tim Hortons has a big billboard sing by hospital in Peace River advertising small smoothies for $1.99. Yet go to the store they charging $2.25 plus taxes. Why advertise if you can't hold up to it. I've told them twice now yet they haven't made any changes. 26 cents may not sound like much, but it is a lot when we usually go for a smoothy/day.

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Update by ABJ1111
May 02, 2011 3:18 am EDT

Well we do have a blender, we do make our own from time to time, family and i go for a lot of evening drives, and usually take in Tims. It's not a matter of home-made or drive-thru, it's a matter of false advertising, them being told about it, yet still not changed. Thnx anyway for ur input.

Update by ABJ1111
Apr 29, 2011 4:35 pm EDT

The sign is still up there. No, not just for limited time. No, not for participating locations. The owner is aware of it, he drives by it every day.

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meech123
Kitchener, CA
May 01, 2011 11:18 pm EDT

How about you get a blender and make your own smoothies everyday?

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12:42 am EDT
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Tim Hortons service/quality

I have been a twice maybe three times a day Timmies customer for almost 10 years now and recently switched to decaffinated coffee for medical reasons and am very disappointed with the quality or consistency of quality for decaf coffee. Ive always thought timmies had a 20 mins fresh standard but over the past week I have had 3 or more coffees that have been absoultley HORRIBLE burnt beyond belief. I am a chef and I know quality is key in serving customers and fresh is always the best way to go. I know and have experience many many crazy days at timmies but is it honestly that difficult to dump a pot and make a new one? Should I be going in at 4am when I grab my coffee and ask them(pester them) to make me a fresh pot of decaf? I dont want to be that pushy customer but Im educated enough to know that my money has high expectations and deserves more than this black glit that they try to call coffee...NEXT time Ill be going straight to the manager...I hope she/he is awake and working at 4am this week! This is every single timmies between napanee and Kingston...

dissatisfied customer

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oxjr
Moncton, CA
Apr 17, 2011 1:04 am EDT
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Double check with your doctor if you actually need to drink decafe or if you can enjoy your coffee and just have a smaller size or use less caffeine elsewhere. Studies have shown that the decaf process adds several oils and toxins and strips the 'good' oils from the bean. So your decaf may keep your blood pressure down but it increases your cancer risk.

Decaf is awful coffee and freshness is not the problem - the two extra steps to make decaf can increase the risk of a 'bad' batch of beans and all the fresh brewing in the world is never going to give you a great coffee.

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shopdrop1
, CA
Apr 16, 2011 8:26 am EDT

Hi there, many tim hortons now make their decaf coffee "pressed" or freshly brewed for each cup.. Ironically when I used to work there I had many complaints saying it didn't taste fresh (even though it was just brewed from the machine straight into the cup).

Tim Hortons stores will usually brew you a pot of decaf if you request it (at least mine did).. it takes about five minutes. When I worked there I didn't see it as pestering I thought that the "pressed" decaf tasted horrible to so I was more than happy to make the better stuff.

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3:54 am EDT
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Tim Hortons hiring

Our 15 year old daughter recently applied for a job at Tim's. At her interview, the woman interviewing her told her that it was mandatory for her to work midnight shifts. Our daughter replied that her parents would not be comfortable with that. Obviously she was not hired. If this is a company policy, it's ridiculous to make minors work midnight shifts. If it's not a policy the manager is way out of line expecting that from young school age people. We recently visited the same location for coffee and soup. The service was VERY bad. The girl that was hired was a jerk, she never cracked a smile, barely spoke and messed up our order and the orders of most of the people behind us. They were also out of buns for sandwiches.

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Maethren
Toronto, CA
Jul 19, 2011 2:53 pm EDT

Currently working "midnights", I personally would appreciate ANY age staff working other than myself!
I would allow my daughter or boys to attempt the position, but teach them how to fall from it gracefully - or congradulate them on successfully accomplishing it!
You need to be available 24/7 to get the job, but after you have it, if you're a good worker, you can angle into the hours you desire.

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slynn1
Orange, US
Apr 14, 2011 7:48 am EDT
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I had to work those kind of hours when I was a teenager. Most jobs teens have such as movies, eateries, retail, make you work those kind of hours... Especially in this economy, when managers can be picky...

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pobarjenkins
Minneapolis, US
Apr 13, 2011 8:18 pm EDT
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Stealth-Pil-zero-t. Nice.

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Stealth-Pil0t
Rosebud, US
Apr 13, 2011 5:32 pm EDT

Listen up everyone,
I am sorry for the BS that I've been dealin around here.
That is all.
I am not too proud to apologize.
I don't consider myself God on every subject brought up.
My opinions are my opinions but I took it way too far.
For this, I am sorry.
Let's move on.

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pobarjenkins
Minneapolis, US
Apr 13, 2011 3:39 pm EDT
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Maybe the position they were hiring for required midnight shifts? Get over it. Your daughter can apply elsewhere.

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8:40 pm EDT
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Tim Hortons poor service

April 6, 2011; 11:10 am. Waited in drive through line at TH, ordered a coffee and toasted C&R bagel with butter. Moved to the window, paid, received correct change, received correct coffee, was told the bagel would be another minute. Waited three minutes (was watching the dashboard clock). Two female staff members were busy talking behind the drive through window. One would enter a purchase into the till, then turn around and talk; the game being to do what you needed to do quickly, then chat with your co worker.. A third female co -worked joined them, then a fourth showed up at the window and laid a bagel on the counter, and said plainly "Toased C&R bagel with butter" then stood and joined the conversation with the other three. After another minute and a growing lineup behind me, I drove away without the bagel.
Now, I don't care about who the people are, or way they come from, but I do wish they would grasp the idea of efficiench and customer service. It was apparent that the staff I saw were more interested in socializing then serving. There was a line up inside the location, and an even bigger one in the drive through once this was all done. When I initially pulled up to the window, there was one (1) vehicle behind me, when I left there was several cars behind me, and, several more lined up in the parking lot.

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Dallas Cardinal
Edmonton, CA
May 18, 2011 1:15 am EDT
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I am a regular customer at the Tim Horton's franchise in the West Edmonton Mall location. There were a few times where I fell short on change, "Twice to be precise". When I was short, the cashier was sympathetic to my embarrassment. I thought this was really good service. "In fact I would have taken it so far as to recommend the branch to several of my friends, that the people working there are great." A few days later, I went in to buy my usually extra large, with 2 cream and 3 sugar. When I noticed that my embarrassment obviously circulated amongst the employees. I was immediately branded a dead beat, broke bum. Though I paid in full, I was given poor service. I wasn't greeted with a smile and warm face as I usually was. Instead, I was given disrespectful service, and hastily rushed out. I would have said fast service, had my thank you, and quote, not been ignored, as well as the managers offensive glare (Broke-Loser). I felt everyone standing behind me, noticed, and immediately gave me the same title. Tim Horton's left me feeling, like stain on the nicely polished shoes of society. As a college student taking business administration, I submitted a revue to the head office, and posted my complaint, for the world to see. I would have stopped buying from the store, without even giving them the satisfaction of a bad revue, had their product not been a favorite of mine. There's no problem with the product...There's a Problem with the place (Distributor). If improvements are not made..." I hear Star Bucks has really good coffee, and I'm sure my children will enjoy it, when their of age, to drink coffee."

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corey smith
Buffalo, US
Mar 12, 2013 8:57 pm EDT

Horrible...I've been going to this location for many yrs n never got such horrible service...1st whoever took my order was rude"what can I get u"...then I wait over 10minitues for 2 coffees, get to the window hand him a 20 n I gets $1.30 back...at that point I was feed up and asked to speak to a manager...he replied with i don't know were she is...so I pull up and go inside spoke to this so called supervisor and she says "I'm sorry I'm new at this"like I said I've been going here for years and never had such a bad experince ..I would the to know the 1s responsible for this..I will never go back again..and I'm sure everyone else that received the service I did today will probaly not eaither...hope the owner of this store is kicking himself in the ###

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lolyoulol
State, US
Dec 11, 2012 6:01 pm EST

You should have blared a horn at them, or bang their window and yell at them. Don't let those stupid girls get away with it. Sorry those female dogs ruined your day.

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pobarjenkins
Minneapolis, US
May 18, 2011 9:45 pm EDT
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"has it's impact on my pocket book. I am very busy, with juggling work and going to school, that I don't always have time to count my change."

Coffee is not a necessity. Also, as a college student that has impacts on their pocket book, you should be fully aware of how much money you have at all times. It is the corner-stone of avoiding college debt. You DID waste their time. Their drawer ended up being short and they probably had to throw in their own change to balance it out.

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Dallas Cardinal
Edmonton, CA
May 18, 2011 2:42 am EDT
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Agreed...nd thx, for seeing me eye-2-eye.

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Dallas Cardinal
Edmonton, CA
May 18, 2011 2:38 am EDT
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After looking back. I see that I made many typo's, but that's not important. Whats important is what I'm trying to get across. I would suggest focusing on whats inside the box, instead of just the box it's-self

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Dallas Cardinal
Edmonton, CA
May 18, 2011 2:33 am EDT
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One does know the difference. "As I said, it was a typo, that I made the mistake of making twice."

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Dallas Cardinal
Edmonton, CA
May 18, 2011 2:27 am EDT
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It's not that people in college can't spell, I would say it's that they have more important matters to attend to, rather than proofreading their work every time they write. Your right, I should have done the math before I ordered. Though Tim Horton's if pretty cheap, I didn't think I'd fall short a 2 cents. If you still tip for lousy service, your just promoting an upset in the marketing environment. In business, No!, everybody's not entitled to a bad day. One bad day, can lead to years of revenue loss.

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Dallas Cardinal
Edmonton, CA
May 18, 2011 2:03 am EDT
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It is a Typo, and paying for college, bills, and necessity's, has it's impact on my pocket book. I am very busy, with juggling work and going to school, that I don't always have time to count my change. Though your right, I should have walked off, and told them I couldn't pay, and that I was just there to waste their time. That way we both could have lost out, I, coffee, and them, the money it took to prepare, produce, promote, and distribute the product. I'm sure a penny is worth way more than that! (NOT!)
As for a tip...Well I don't know about you, but I don't tip people who give me poor quality of service, and Mc.Donalds, well, I already do. Their low prices, are great for my budget, as well the food is delightful.

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11:16 pm EDT
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Tim Hortons not hiring teenage girl

My daughter has applied at a particular Tim Hortons in this town. They have had a "Now Hiring" sign up for a about a month. She filled out an application, handed in her resume with it and didn't get an interview. She is a Honor Roll student, not a party kid yet this store hire some teenage girls that are sleazy and look like they are about 20 years old. She went back into the store about a week later asked for the manager/supervisor, supervisor told her they were setting up interviews that week and that they would pull her application/resume. She called a week later and was told all the hiring was done. I am not impressed with the way they hire.

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shopdrop1
, CA
Apr 16, 2011 8:31 am EDT

Seems like you are just angry that your daughter didn't get hired. Suck it up... I applied to at least 30 different places before I got hired anywhere. Sometimes there are just other, better candidates to choose from.

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lifegoesonandon
, CA
Mar 27, 2011 5:11 pm EDT

being a current Tim Hortons manager, I completely agree with "Oh Wow, Really". Availability is of primary concern when considering which applications to follow up on. Many student employees are busy during the week and need specisfic days off for hockey, dance, etc. All of which are great, however when a manager receives literally hundreds of part time applications, those with restricted availability or late start times drops them to the bottom of a very large pile.

I'm also wondering if this disappointed mother accompanied her daughter to the store when she applied in the first place. Note to potential student employees:, DO NOT bring your parents with you when you apply for a position. It basically tells the manager that are you not mature enough to seek employment on your own, which also puts you at the bottome of the pile.

It is further possible that in a small town, the store receives more than enough adult applicants. Virtually all managers when given the opportunity prefer to hire adults. The significant increase in Minimum Wage has put far too many potential student employees out of consideration. Why hire someone who is there usually for the social experience and can only work certain times / days, when a more mature and responsible adult is available for just $0.65 an hour more? Makes no sense.

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OhWowReally
, US
Mar 26, 2011 11:37 pm EDT
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Maybe they are not interested not because of her specifically, but maybe her availability is an issue. Maybe the time frame they are hiring for is during school hours when she wouldn't be available. As someone who hired for a retail store at one point, I can tell you availability can instantly disqualify an otherwise great candidate.

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5:35 pm EDT
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Tim Hortons rude manager

I've spent way too much money at Tim Ho's because of convenience, especailly when I have to work graveyard shifts. As I've complained before, the quality is way down along with the sizes of EVERYTHING since tim hortons was sold to Wendy's many years ago. Heck, prices are up too (not that most of us have noticed the changes).. but think about it.. 7 years ago you could barely finish a single apple fritter, it cost you 64 cents with tax, and it was baked FRESH in the back a few hours earlier! Now, before I get into TOO much of a rant, this complaint is about a specific incident. Unfortunately, out of convenience, I have spent a few thousand dollars at Tim hortons every year (between my girlfriend and myself). That will likely be changing now. A week ago we went to the CedarHill Tim ho's, got a couple XL drinks (for about 5 bucks) and a muffin and donut. I wanted a honey crueller, they don't compare to the original.. but they're one of the donuts that I still find 'good', or so I thought. This one was the SMALLEST I have ever seen. almost as small as a muffin. It was also almost completely un-iced. I did not return to this location for about a week beause it doesn't have a drive-thru. When I did return, I ordered the drinks for myself and my girlfriend and then mentioned my dissapointing honey crueller from before. The worker behind the counter (who may have been a manager?) was extremly rude, attempted to embarass me infront of the line up by questioning why it took me a week to complain. I explained that I had eaten the donut after driving away, and was dissapointed. I stated I hoped it would be replaced with a proper honey crueller. He laughed and told me he couldn't help me. I am a professional that has spent way too much on empty calories at this imposter of a good Canadian business. The impolite Asian man behind the counter of the Cedarhill tim hortons in Victoria yesterday, March 16th needs to grow up and get some customer service skills. I hope you're reprimanded if you continue to be so impolite, especailly to a repeat customer such as myself.

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Update by pissedEnvy
Mar 23, 2011 3:00 am EDT

ALSO HAVE RECEIVED PRE-ROLLED UP CUPS NUMEROUS TIMES IN VICTORIA BC AT THE TIM HORTONS.. BE CAREFUL.. IF YOUR CUP RIM IS LOOSE CHECK DOWN THE SIDES THERE WILL BE A TEAR, YOU'VE BEEN ROBBED. THE EMPLOYEES ARE STEALING THE PRIZES, CERTAINLY..

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Markus2
Victoria, CA
Oct 22, 2012 8:57 am EDT
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First of all, I would like to inform both the writer of this ridiculous complaint, and all of the unfortunate future readers, that there is no "asian manager" at this location. This particular store is owned by the same owner that owns the Shelbourne/Mackenzie location by the Home Depot/Boston Pizza and the Hillside Mall location. All three of these stores operate under a Quarterly (4x/year) inspection schedule from Head Office - as do all Tim Hortons - wherein they receive 96% or higher every time (an achievement that has won them several plaques which are on display in their restaurants).

The donuts come in 'par baked' and are 'baked to completion' in house and this has been going on for way more than "7 years" and no, it was not 64 cents then either. Try back in 1995. The reason for this shift is simply demand. On a single day shift from 6am to 4pm, that location alone sells over 300 donuts, never mind timbits and other baked goods. If you can propose a way, sir, that a business can meet that type of demand from scratch baking -- let Tims know.

As for your claim about the Roll-Up Cups... You make me sick. The staff are not even allowed to purchase a cup or claim a prize -- and this extends to immediate family and spouses.

I'm sorry you had a poor customer service experience, but I have been an Assistant Manager at these locations for the past 8 years and they are doing a great job. Do some research into a company before you go spouting off about them.

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5:15 pm EDT
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Tim Hortons ripped off

Tim Hortons is NOT Canadian. It was sold to Wendy's many years ago! Soon after the sale; they started reheating frozen donuts, muffins, timbits, bagels and other pastries that are made in America and shipped up here. Not only are the baked goods extremely inferior, they are also LITERALLY about half the size as before. The drink sizes are disturbing now. The Tim Horton's original small is now the LARGE... seriously, it has changed that much. Service is worse because most employees make minimum wage yet they have raised the price of every menu item numerous times. Distrubing, capitalists.

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AerosmithandQueen
Port Elgin, CA
Oct 10, 2011 1:44 am EDT
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Actually the baked stuff is made in Europe, and they just glaze/ frost it up here

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3:40 pm EST
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Tim Hortons we charge extra..

Almost daily before heading to work I stop by the Tim Hortons closest to my office. I have had minor issues in the past which I never complain about such as ex large cups of coffee only filled 3/4 of the way, over cooked pastries, not adding sleeves to hot beverages and so on..
This morning I had ordered a large steaped tea, and I usually ask for 2 milk and 2 sugar, along with a danish and then having a soar throat today I asked if I could get two honeys on the side.. which I usually add to my tea (and one for my throat). Since when is charging for honey necessary when you order a hot tea?! I have asked for two in the past and it has never been a problem. I am very disappointed in the lack of service at this Tim Hortons (Burrard St., Vancouver, BC). I find that customer service is lacking at this location compared to others and I may have to start walked further in the mornings to travel to a new location with better service, or take 5 steps the opposite direction and get my breakfast tea/coffee at McDonalds.

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Tim Hortons burnt coffee

I thought Tim Hortons coffee was to be dumped out every 20 minutes, but when we went into the Tim Hortons at our local mall (one that was very busy) we were served coffee that tasted very burnt, then we noticed that on the one pot was written 1:06 (for their dump time) and on the other was written 2:05 . our problem was that it was after 2:00 all ready! Another problem is that we have complained about burnt coffee in the past, and nothing is ever done about it, we love Tim Hortons coffee, but cant stomach much more of this.

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disgustedemployee
Lansing, US
Apr 25, 2012 1:04 am EDT
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as an employee..sadly... we are told by owners to make the coffee strech out, , , its there way of keeping food cost low andsaving themselfs money, , i dont know how its ran in up there but here in the states that seems to be the game they play, , if i want coffee i walk over to biggby in uniform and all to get my coffee, , , the 20 min thig is mostly just to draw business in i do believe, as awards are given out with a cash prize to stores for, , low food cost, , , , "always fresh award" ect, its all just a big joke,

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11:28 pm EST
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Tim Hortons chedder cheese bagel

It was Sunday on Jan 23, 2011 at 5:00pm when we went to Tim Hortons. When ordering a chedder cheese bagel and coffee, we found that Mohammed was too uncaring and slow. When we got the cheese bagel we found it was almost completely burnt. This was bad service. We hope that the management takes corrective action with this employee. We would also appreciate a free bagel in return for this poor service. We intend to tell all of our friends and family about how dissatisfied we were with this location's poor customer service.

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AdamParent1939
Fredericton, CA
Apr 01, 2011 3:09 pm EDT
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Yea maybe it was bad but you should have returned it, some people like burnt bagels/bread etc, myself included.

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suzie spells a lot
, US
Feb 26, 2011 6:40 pm EST

You spelled 'chedder' wrong - it's 'cheddar'; maybe that's why burnt it.

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pobarjenkins
Minneapolis, US
Jan 24, 2011 1:32 am EST
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I hope you told the management right away when you were there. Otherwise they cannot give you free anything because they cannot verify your statements.

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2:31 pm EST
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Tim Hortons pricing

I have no idea why this happens but I can never get the same price for one drink I get. When I don't want striaght up coffee, I ask for a half coffee, half hot chocolate. I usually get charged for the price of a coffee but every so often someone will charge me for a cafe mocha. A cafe mocha contains half coffee, half hot chocalate AND a topping of whipped cream and chocolate curls. However, I don't get the toppings (too much sugar). I wouldn't complain so much but my brother worked at a Timmy's for over a year and he's told me he only charged for a coffee when anyone ordered that.

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lovemusic38
river, CA
Jul 13, 2011 12:29 am EDT

Virgostar, your brother is right. As a Tim Horton's employee, if you ask for a coffee half hot chocolate, it is the same price as a regular coffee or hot chocolate. A Cafe Mocha is clearly a coffee with half hot chocolate and whipped topping and chocolate or caramel drizzle on the top, which is more than a coffee, half hot chocolate.

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Brian J. Dunn
dayton, US
Jul 02, 2011 8:45 pm EDT

Tim Horton's is WAAAAAAAY TOO HIGH on everything they have there! I mean, it's not even that good of quality food, etc. and they're charging "Fine Dining" price, almost! They try to scam people based on a name that you hear over and over through their advertising, etc. I guess they think that being Canadian is somehow "special"! Who gives a ### who Tim Horton is/was? I wish that he would go back to Canada and stay the hell there! [censored]BAG ALERT!

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5:47 pm EST

Tim Hortons never fresh

Two years ago (2009) I had went to a Tim Hortons late at night and the only food they had left were Jelly Donuts. I ordered one and it was harder than a rock, and so I spoke to the only women working there. She proceeded to be extremely rude and told me to stop bothering her (keep in mind, there was NOBODY out at that time). I am a teenager and am sick of workers thinking that I am not a customer that they have to treat with respect.

I e-mailed the head office stating how it is never fresh and my donut was so hard that it was not edible. She apologized and said she would look into it (although it has never been done, as donuts are still stale after 11am). I did not even get a refund for the non-edible donut. Why is customer service being put aside?

I have never ordered another donut since, the only time it is fresh is at 6 am. Same goes for their coffee if their not busy.

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sepideh
toronto, CA
Oct 16, 2012 6:16 pm EDT
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I am one of the team member in tim hortons but I suggest to everybody not to buy anything from there. Everything is frosted for long time and even you can find hair in donuts or other products.nothing is clean. If You like your body never go there.

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2:00 am EST
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Tim Hortons dirty trays

I went to the Tim Hortons in the Montreal West island off highway 40 around Chemin Ste.Maire. Placed my order and went to get a tray, but noticed the tray was filthy, kept going down about 4 trays, all dirty and even had icing on it. I went to the other set of trays and they were also dirty. I had a feeling this was a bad sign. 1 hr later my boyfriend and I both ran to the washroom with an upset stomach. Also, they were out of ketchup, which is pretty much a staple item at these fast food places. Some one is not managing this place. I'll never go there again.

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Derek5351
Durham, CA
Jan 13, 2011 4:41 pm EST

SOmething with montreal, my girlfriend and I almost puked at the bus station there in a restaurant when we realized there were flies floating around in the vinegar we put on our fries.

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Tim Hortons brain dead servers

You see the staff at tim hortons just dont give a ###.Yes they get min wage, but that is all they deserve and most cases to much.They are working there because due to lack of education or english speaking there choices are limited.I can tell the color of drive through server, by length and speed of line.
Instead of pretending to care, and try making something of them selves as Manager ect, but they just like being stupid and ignorant.I have a tims across the street from my house.I have to drive to another down street due to stupidity.I have writen tims and sugested they do secret spot checks as a customer to there franchises, but they think there to big to care.Well GM felt the same way, and there done.

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Coldnestea
, CA
Apr 26, 2011 10:53 pm EDT

Dear NO MORE TIMS:

Allow me to dissect your comment, based on the criteria you measure Tim Horton's employees.

"You see the staff at tim hortons just dont give a ###.Yes they get min wage, but that is all they deserve and most cases to much." That sentence looked like it was written by a cousin-kissing F150 driving hick.

"They are working there because due to lack of education or english speaking there choices are limited.I can tell the color of drive through server, by length and speed of line." You mean 'THEIR choices are limited' right? I know, the English language is hard, especially for white folk like you and me. Perhaps you belong on the other side of the counter.

"Instead of pretending to care, and try making something of them selves as Manager ect, but they just like being stupid and ignorant." So are you telling me then that all Tim Horton's employees are stupid, but the Managers are the exception now? Oh, and lets not forget that they 'enjoy' being stupid. Shall I keep going? Ok.

"I have a tims across the street from my house.I have to drive to another down street due to stupidity.I have writen tims and sugested they do secret spot checks as a customer to there franchises, but they think there to big to care.Well GM felt the same way, and there done." You have to drive to another Tim Horton's down the street due to stupidity - your stupidity right? After all, it seems pretty stupid to me that you would drive out of your way to a different Tim Horton's when they all offer the same bad service that you claim. One last question - when you 'writen' Tim Horton's, did you use crayons, or did you get your mommy to help you?

Author's note: I do not work for Tim Horton's, I just can't stand racial innuendo.

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FunkyMonky
, CA
Apr 17, 2011 7:49 am EDT

I don't think you know this, but at Timmy, we are actually suppose to put ranch on a ham and swiss unless otherwise instructed. Anyways, i'm sorry about your wrong order.

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shopdrop1
, CA
Apr 16, 2011 8:53 am EDT

Hi there, I worked at Tim Hortons for amost two and a half years. Now that I am not employed by them anymore I do not feel remorse for saying any other this:

With the exception of a few really awesome customers (usually the regulars), Tim Hortons customers treat the counter staff like slaves. No wonder I didn't give a ###.. I was tired of being called names, made inferior and infantilized by the country hicks who marched in through the store as though they were better than everyone. I couldn't count the number of times I've had a customer make me run to the back in TEARS because I felt so degraded. I couldn't count the number of times I had to literally clean ### off the walls of the bathroom because some customers act like monkeys and actually fling poo at the walls. All that trouble for barely over minimum wage... and thats after two years of working there. Maybe its just "stupid and ignorant" of me to have thought that people should follow the basic principle of respecting others, just cause if they wear an ugly-### uniform and serve you donuts doesn't mean that they are your personal slaves.

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Nothing2complainaboot
, KH
Apr 07, 2011 5:30 am EDT

Dear NO MORE TIMS,
As a loyal employee of Tim Hortons for the past 2 years I find your comments quite offensive. Not all employees are brain dead ###s, and judging by your ignorant comments perhaps your outlook on life is quite pessimistic and therefore you blow things out of proportion. It happens when the is little else in life to celebrate. Perhaps generalizing isn't in your best interests as I have known many Tim Hortons employees who are wonderful people and unlike yourself aren't so pessimistic. As far as your comment on the colour of the drive thru, this is very irrelevant in the drive thru times as any number of things can increase our drive thru times such as ignorant customers. In anycase 'sir' have yourself a wonderful day and hope nobody spits in your coffee.

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Tim Hortons rude behavior

I am considered one of the regulars. I go to the same Tim Hortons every day for my coffee, twice a day sometimes. Its really disgusting how I see the employees being treated by one of their managers. Every time I go into this Tim Hortons for my freshly brewed cup of coffee I see this woman yelling at her employees in front of customers. Its like shes always on her rag or something. Her name is Sue, shes a manager at a Tim Hortons and is a disgusting person for treating the people who work hard every day, like crap. I will sometimes sit in the food court and read a book on weekends and she is all I hear, she yells about every little thing and I've even seen her physically push people around. Its disgusting and something needs do be done about her. I have tried to complain several times before but nothing seems to be getting through to anyone. Hopefully someone will read this and back me up because the store owners never seem to see what the customes are seeing. This woman is crazy. She will act buddy buddy with the customers and other managers but when it comes to the employees in a lower position than her, she devours them with her pushes and shoves and ever hurtful words that are very loudly spoken for the entire food court to hear. These employees dont even do anything wrong, they are doing their job but are getting in trouble for it. I would rather be served by the other employees than her because she is insane, and the most fake person I have ever encountered. I, the customer, feel the strong need to protect these employees that are being treated this way by their manager Sue since no one else will. I am working on filing other complaints so my voice will be heard and others will give a helping hand to these "trapped" employees.

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Tim Hortons rude/careless

I would like to report a very rude and careless tim hortons franchisee or owner by the name of mark walsh. He owns and operates around 4 tim hortons stores in the heart of toronto which is downtown toronto. His franchise business which operates these 4 tim hortons stores is called m. F. W. Limited.

On thursday, november 19, 2009 at one of his locations which is on 175 bloor street east, toronto, ontario canada, m4w 3r8 [protected]; he had unlawfully insulted and harassed one of my friends who was working over there. My friend was an employee of mark walsh and was about to negotiate his contract with mark walsh on his last day as a baker when all of a sudden mark walsh had unlawfully blurted these words to my friend: "no! You are not working here no more, now get out! And for collecting your record of employment, I bet that you collected those records a lot before because you have a lack of work!". My friend was then surprised to hear what came out of mark walsh's mouth but he then felt sorry for mark walsh because he probably had thought that mark walsh was angry about something else so my friend then proceeded to offer a "farewell handshake" to mark walsh but then mark walsh stubbornly had refused the shake and had angrily told my friend to "leave immediately" and had ridiculously escorted my friend outside the kitchen area. As soon as my friend had texted this incident to me while sitting down in dining area, mark walsh then proceeded to unlawfully harass my friend by telling him to "leave the store" and that he is "not wanted here no more!". My friend then got angry at mark walsh and said that his business was ridiculous, mark walsh then replied "you have a nice day!" in a sarcastic tone and as soon as I came over there to pick up my friend from that store, mark walsh then proceeded to waive his hand in a "sweeping motion" sarcastic way to me and my friend and smiled maliciously at the both of us in a sarcastic way.

I would like to say to tim hortons corporation that mark walsh and his unorthodox business practices should be reviewed and examined because what he had done to me and my friend was very unlawful and unjust. Tim hortons has a 20 minute waiting policy, and that policy is waived if you purchase something. The main reason why my friend was sitting there was because he was waiting for me to pick him up and I was going to buy coffee from mark walsh's establishment, but after what he told to my friend, and purposely kicking him out of his store, and maliciously smiling at me, I will not go to any of his establishments ever again!

Mark walsh also owns 3 other establishments in toronto. They are on the intersections of:

1) yonge and davisville: 1910 yonge street, toronto, ontario m4s 1z3 [protected]

2) bloor and sherbourne: 419 bloor street east, toronto, ontario m4w 1h7 [protected]

3) yonge and st. Clair: 1521 yonge street, toronto, ontario m4t 1z2 [protected]

Please avoid buying anything from all 4 of his locations as he is careless and unprofessional in operating a tim hortons franchise and head office should look into this matter.

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How Rude
Ottawa, CA
Feb 05, 2020 1:51 pm EST

Not many Tims have white or native Canadians at least not in Ottawa.

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t21wer
, CA
Jun 15, 2018 8:08 pm EDT

I found customer service employee rude, racist, bigoted no class did not care about quality of service towards me and I think that all of these employee need to go through somekind of sensitivity training or anit= racism training towards visible minorities or fie all of them because they have no business dealing with the general public especially visible minorities or through them in jail if they have committed a crime.

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Sebo99
, CA
May 17, 2016 7:04 am EDT
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Tim Horton's in Oromocto, NB on Restigouche road. I purchased a large and extra large at the drive thru. As soon as I pulled onto the road I noticed the cup holder filling up with coffee. I pick it up to see and it completely pored all over my hand and legs. It was so painful and my hand and inside leg are burning. This is unacceptable. They made me fill out a accident report. What should I do. My seat and truck have coffee in places I cant even reach and the truck is brand new.

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Sebo99
, CA
May 17, 2016 9:23 am EDT
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I was checking it because it was filling up in the cup holder.

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essara
Winnipeg, CA
May 17, 2016 8:59 am EDT

Why is this a Tim Horton's issue? You shouldn't be inspecting a cup of coffee while driving.

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Sebo99
, CA
May 17, 2016 8:54 am EDT
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The bottom of the cup let go about 2 minutes after bought it you idiot. I didn't spill it. The whole coffee came out the bottom that broke.

Wine Is Good
Wine Is Good
, US
May 17, 2016 8:26 am EDT

Be more careful when driving with hot coffee.

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Yarighton
, CA
Nov 09, 2012 1:52 pm EST

Haha. Well, I don't know Brenda or Adam...but I do know Mark Walsh. And he is a ### with sarcasm oozing our of every hole. We almost came to the point of fist fighting right inside a Tim Horton's location (none of the locations mentioned above. This was actually in Mississauga more than 12 years ago.) I was actually googling his wife's name (who was a friend of mine - at the time ..and came across this post.

Funny how ### bites you in the ### even years after the fact. Karma sucks.

Gravitytheseducer
Gravitytheseducer
Cambridge, CA
Apr 23, 2012 9:20 am EDT

Stephen 45 your grammar is horrible. You sound like trailer trash. And what do you expect Tim Horton's isn't exactly high class. Their coffee is hardly coffee and everything on their menu tastes like ###. Cheap prices make for cheap, inedible crap.

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stephen 45
Kingston, CA
Jan 02, 2012 8:01 pm EST

i live in kingston ont canada and i spend alot at tim hortons im getting sick ov paying good money for crap donuts thier stail and unfresh i have heard that tim hortons is not making thier donuts a the place anymore thier bring them in frozzen i think tims should start making thier donuts fresh again before custermers go some were els

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Tim Hortons rude bully tactics and abuse of staff by management

I have witnessed the Manager/Mel (Mellissa) verbally threaten and insult staff members repeatadlly. I have witnessed this manager " Mel " lash out and insult her staff. As a daily customer of this store I need to bring to your attention the abuse of power I have witnessed. I have left complaints in the store comment box but have seen things escalate. I have personally witnessed " MEL" insult and verbally torture her staff. Loud comments such as " How can you be so stupid" constant degrading comments, rude outbursts and threats of job loss to several employees. I have sat there with groups of regular customers and all looked at each other with disgust at the cruel treatment Mel subjects her employees to. I do not enjoy or make a habit of complaining as life is too short but as a long time customer of this store I feel it my duty to make someone aware of the problem. No one deserves to be treated this way. Myself and several of my friends no longer go to this store. I will drive out of my way for your quality goods but never be back to this store.

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chevypride98
sand point, US
Jan 28, 2011 1:41 am EST

### ### ###, whether they deserve it or not treating your employees with bad language and threats infront of customers still looks bad, do it on your own time away from paying public if theres something wrong :)

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Tim Hortons ladybug in sandwich

Found a ladybug in a sandwich from Tim Hortons. It fell out of the sandwich and when I went to complain the staff just took the sandwich away and said nothing.
I had to go back up to the counter to tell them I wanted a refund. Finding a bug in a sandwich is not acceptable and they said it was probably from the lettuce. Well yes it was, but there is no reason there should be a ladybug in washed lettuce. This only means that the lettuce was not washed. As for the refund, they just put a $5 bill on the counter and walked away. I didn't receive the proper apology or customer service for this type of situation. A manager wasn't even called.

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Tim Hortons unfair treatment of workers

i work at this tim hortons in calgary and the things that the manager (Donna) gets away with as far as bullying, harrasment and verbal abuse of workers in front of other workers and customers is ridiculous. And to make it even worse when the complaints are brought to the attention of the owner and Tdl themselves everyone turns a blind eye to it and brushes it off. Here are a few examples of what she has done and gotten away with and in every case each worker was either transfered out of the store to shut them up or they were forced to quit due to the mental stress and anguish inflicted upoun them by this manager. All of this supported by the owner of the store which is even worse. In all cases below the victims of her abuse were the ones punished for her actions instead of her being the one punished and dealt with and it still continues to this day as i am watching it happen to a fellow worker at the time. Her name is Valerie and she deserves none of the actions this manager is inflicting towards and upon her.

#1. A pregnant worker who had a note from her doctor stating she could not sweep or mop the manager made fun of her in front of other workers and customers mocking her because she could not do these duties causing the woman to break down emoitionally and forcing her to take early maternity leave.

#2. A worker worker the manager didnt like she suggested in front of workers that this woman was a slut and a [censored] and that she would sleep with any guy in thier trucks in the parking lot. This inflicted tremendous emoitional anguish and stress upon this worker. the resolution ? theowner transfered the worker to another store making her feel like it was her fault and the manager was left to continue reining terror and harrasment on her next victim.

#3. She constantly makes racist comments and remarks towards the east indian and native girls saying i will never hire brown girls again because they are lazy and only show up for work when they want to. She has made these comments numerous times reducing workers to tears and instilling fear upon them that because they are of a different race that they fear that they may lose thier jobs, because the manager will replace them with caucasion workers.

#4. Another worker that had a bad back was ridiculed and berated in front of customers and other workers to the point that she broke down mentally and emotionly and quit her job because of it.

I could go on and on but i think you get my point. I have watched for years what she has done and i can not stand by quitely anymore without letting people know what kind of store owner and manager they are supporting by buying product from this store. Workers in this workplace should have the right to a workplace free of this kingd of bullying, harrasment and racism. Am i wrong or right? Please voice your opinions and please help make this company aware of how wrong these actions by this manager are.

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Update by unjust33
Feb 19, 2011 4:01 pm EST

Thanks for your comment. what city or town is your tim hortons in ?

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Razzberrie
Midland, US
Aug 10, 2011 6:10 pm EDT

I worked for tim hortons for almost 3 yrs and the manager was so mean to all of us nobody wanted to work woth her. She was always yelling at us in front of customers and never did anyhing around the store except run personal errands. It was the worst experience I ever had at a job.

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Timbit
Cornwall, CA
Feb 20, 2011 9:02 pm EST
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i live in cornwall ontario and the manager is shelley

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Timbit
Cornwall, CA
Feb 19, 2011 12:25 pm EST
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I totally agree with you I work for tim Hortons and we have the same problem with the manager ...I for the life of me don't understand why they keep them.everyone should get together and sue the ### off them and maybe they will open there eyes to the ### us employee have to put up with.

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Tim Hortons Toasting bagels

A very mild complaint: When I order a TOASTED bagel, it's because I prefer it to be toasted.When I order toasted products during busier hours, I find that my bagel is barely toasted. By barely I mean slight toasting on the edges and NONE in the middle. I understand the need to move orders along, but if it is such an inconvenience to properly do what your menu offers, simply don't offer it anymore.

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MrFawkes1605
Akron, US
Jul 29, 2010 8:43 pm EDT

I'm sorry but this is a ###ed thing to come on here and complain about. If you want it toasted more just ask for "double toasted", dont come on the internet to ### and moan.

Tim Hortons In-depth Review

Location and Accessibility: Tim Hortons is conveniently located in various areas, making it easily accessible for customers. The establishment also ensures accessibility for customers with disabilities.

Menu Variety and Quality: Tim Hortons offers an extensive menu with options for breakfast, lunch, and snacks. Their freshly brewed coffee and specialty beverages are a highlight. The use of quality ingredients and careful food preparation ensures a satisfying dining experience.

Pricing and Value for Money: Tim Hortons offers competitive pricing compared to similar establishments. Customers can expect value for money with generous portion sizes.

Customer Service: The staff at Tim Hortons is friendly and attentive. They efficiently take and deliver orders, ensuring a smooth and pleasant experience for customers. In case of any concerns, they promptly resolve them.

Cleanliness and Ambiance: Tim Hortons maintains a clean and well-maintained dining area. The seating arrangements are comfortable, creating a pleasant atmosphere for dining in.

Speed of Service: Tim Hortons provides quick service for both drive-thru and in-store orders. Even during peak hours, customers experience minimal waiting time.

Loyalty Program and Special Offers: Tim Hortons offers a rewards program for frequent customers, allowing them to earn rewards for their loyalty. Additionally, they regularly provide promotions and discounts to enhance the value for customers.

Online Ordering and Delivery: Tim Hortons has a user-friendly website for online ordering, making it convenient for customers to place their orders. Their delivery service is timely and ensures accurate order fulfillment.

Community Involvement and Sustainability: Tim Hortons actively participates in local community events, showcasing their commitment to the community. They also prioritize sustainable practices and environmental initiatives.

Overall Experience: Customers are generally satisfied with their dining experience at Tim Hortons. The consistency in food quality and service contributes to a positive overall experience. Many customers are willing to recommend Tim Hortons to others.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

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