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Tim Horton's Complaints - Bad service

Review all Tim Horton's complaints

Tim Horton's

Posted: 2008-08-11 by Tim Wellings [send email]
Bad service
Complaint Rating:  100 % with 1 votes
Company information:
Tim Horton's
4015 Center St. NW
Calgary, Alberta
Canada

Ordered a breakfast sandwich and was 1 or 2 minutes past 11 am... Hoque, cashier sold it to me even if I was off ime a little bit (at that time I had no idea what time it was and if Hoque had told me it was too late, I would have ordered something else.) Then I got to the counter to be yelled at by the little lady behind it, that it was over to go back to the line and get something else. I replied back to her that I had paid for it already, that their communication issue was not my problem (at that time I looked at my watch, it was 11:04... But before then I had NO idea whatsoever that it was a minute later than 11 when I was at the cash) She yelled back at me, all agitated, that she had told Hoque that breakfast was over and that was it. She was not making it for me.

Than I thought, why the hell am I going through this after waiting 20 minutes in line. I was asked if I wanted something else, and I said that I wanted my money back and left.

I will NEVER go and/or recommend to go to that location. I am not even that big of a fan of Tim Horton's any ways.
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Comments

16 days ago by Michelle Pimentel [send email]
I have a complaint against the tim hortons on Indian rd. My husband and I go through the drive thru at least 3 times every day for the same order. I order 1 extra large tea 3 milk 3 suger 1 bag in and a extra large coffee with 2 milk. The tea is always right and the coffe a lways has suger in it. I told the manager and she said "oh well it was one of the other girls". I have a physical disability that makes it difficult to walk, that's why I use the drive thru. I noticed the problem increased when I complained about the inappropriate behavier of one of the girls toward my husband. And his order is always correct. When he goes through the drive thru they tell him his order, so if they know the order how do they always get it wrong? Just wondering what kind of standards Tim hortons really does have. I feel it is harassment towards me because the girl has an inappropriate crush on my husband. I wonder if anyone actually checks up on these stores to make sure they do follow some sort of guidelines. Yours truly Michelle

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