Tikona Digital Networks
reviews and complaints

Hello
I have an internet connection from Tikona Digital networks
My subscriber id is [protected]

It was a prepaid connection
I have to make payment first only then do I get internet. Also if I used extra bytes, I will be charged for it.

Last year I took a very small amount plan just to keep it active. Since the services were poor, I did not renew it this year.
The billing department of Tikona Digital Networks is asking me to pay Rs 720. My question here is as per my experience, I cannot access internet even for a second, if I do not make payment. It is a prepaid connection. Then if I do not renew, they should not force me to renew and call me a defaulter just because I have not renewed the connection

Whenever I told the customer care to disconnect, they tried ways and means to keep it active. But I did not make payment because I wanted to discontinue.
I am asking them to send me the invoice. They are not sending me the invoice either. It is a funny experience that if you do not renew, you become a defaulter

Lata L Bhambwani

I have raised a disconnection request on 17th June 2017. I was told my net will be disconnected in 15 days.

Reasons:
In between April-May 2017 my Ticket for poor network connection was open for 35 days without resolution
Tikona was down in April 2017 for 15 days
Tikona was down in May 2017 for 7 days
Tikona was down in June 2017 for more than 10 days
In the last 3 months with so many tickets open, not a single technician came to my house to check my problem

For connection, they process it within 24 hours, but for disconnection they take min 15 days...why ?

Overall i am a one year old customer with Tikona, in the last one year...Tikona was down for more than 70 days in last one year.

I have already more than 50 calls with Tikona executives which has caused me lot of mental harassment during the time when internet was not working.

Now for last 17 days i am getting calls every day from Tikona, asking reason why i want to disconnect, instead of prompt customer service they harass you giving excuses, trying to give you false promises & assurances - asking you to give them one more chance for providing service.

My question is when a person has decided to disconnect, why Tikona is not acting promptly...why so many calls and questions for disconnections..

Now on 07th July, they are saying they will take another 15 days for disconnection as there is technical process involved...

Also they are asking for 1 month rent for the service i have not used since 17th June. Such a fraud company, and more bad customer support...who torture their customers when they want to disconnect.

Every day you will get 5-6 sms for paying advance bill, when you have opted for disconnection.

Please help.

I have sent a written communication to this fraud company over a year to STOP the services after clearing all dues. Have the email for the same. However to the biggest shock of my life, they are still billing me. The icing on the cake, they are threatening me by the help of their goon recovery agents that they will drag me to court and send a summon etc.

I request the Consumer bodies to scrutinize the scrupulous actions of such fraud companies who exist just to suck the hard earned money of innocent consumers.

This mental harassment and trauma is unbearable and I am forced to write this review to protect the customers from this Fraud company

Anurag Chaturvedi

Hello Sir,

My Name Is Aadarsh Kumar. I used Tikona Internet Last 8 months. but now before 15 days i faced problems. internet conectivety problem or internet agar connect ho gya to speed problem.
meri user id hai [protected]. or mera mobile no hai [protected]. sir coustomer care pe fon karta hu to problem solve kiye bina disconnect kar dete hai call. compaliant submit karta hu to bina resolve kiye close kar dete hai.
ek dam fraud company hai. koi help nhi. or bill genrate kar dete hai 15 din net chalta hai vo bhi speed slow. or 15 din net nahi chalta. please sir help me. what can i do Sir. i m totaly Frustrate.

Hi

My user ID : [protected]

No connectivity during night hours and on weekend when there is little load on server. Not able to surf internet during these times.

Tikona is not at all serious about their complaints. Now I feel they are intentionally not providing speed / Connectivity to save data.

I have launched a complaint few days back with complaint ID 1- 1-[protected] Till now it is unresolved. Speed last night was

One of Tikona Engineer visited on 19th June afternoon, tried his luck for 2 hrs. After that he also gave up saying the speed is very slow and he is not able understand the issue.

While going he said that his Area Manager will come and resolve it on 20th June. Today is 21st June and till now no action has been taken on this.

Have never come across any such service provider. Hopeless Tikona !

I have taken 4 Mbps plan and I am not even able to surf internet. They are providing speed of hardly 0.4Mbps during peak hours. You can imagine how they are cheating their customers.

The reason is they are giving this connection from a Transmitter which is fitted in near by Society named Ambanagri Society Dhanori. This has got limited bandwidth. Hence only 6 to 7 Conection can me taken from there. But greedy Tikona has increased the customer base without increasing the Bandwidth. This is the main reason for fluctuation.

I have launched lot of complaints with respect to this speed fluctuations. They make temporary arrangements for 2 Days to increase the speed and after that again the issue remains same. It is very clear they are doing it intentionally.

Hope posting this complaint in this site will help me with a permanent solution to this. I am fed up of Tikona customer care. They are hopeless.

Regards
Arun Nair

Tikona digital networks is providing worst class services to their customer, they installed a broadband connection at my premises on 27-02-2016 it works for only 01 hour several complaints made but they are not attending. We need my amount refund with immediate effect. On customer care centre executives are confirming that we are going to connect your call to our senior since morning 8 calls upto 30-32 minutes made but they have not connected. We need my amount within 2 days otherwise we will go to consumer court. My tikona id is [protected] : birendra.[protected]@kei-ind.com

I've been with Tikona broadband for nearly two years now. I've always had consistant speeds and good latency. They have been far more reliable than any other ISP's I've been with and when I recently had a problem with poor connection speeds they responded to my complaint very quickly. First class communication and all too happy to help attitude really makes a difference. Far better than others who only take action when you threaten to leave! The FUP limits are very good too and its easy to swap and changed from one plan to another. So, overall a very good and reliable Internet service..

I have been using tikona for more than 1 year now. But for the last 3 months they have irritated and frustrated me completely. I am not getting signal for even 5 hours at a time, even if there is signal, speed is so pathetic that even a single web page takes forever to load.In last 3 months I have registered at least 20 complaints with their customer "care", but to no avail.Every time their representative wastes my time by repeating the same 4-5 guidlines mentioned in their "quick solution handbook"! "Restart router, disconnect and reconnect ur rooftop device etc etc". I am tired of telling them that nothing of this sort works.Even asking them to send an engineer is a headache, they will try to teach you every damn trick in networking before they agree to do so. What is even worse is, after somehow they appoint an engineer for visit, the engineer himself disappears, won't call. Now they have a new excuse for unavailability of signal for last 1 month-"some problem from backend"! I just want to ask Tikona, what kind of incapable, unprofessional staff do you have that they have not been able to solve "some problem from backend" in 1 whole month? Or rather 3 months? And why dont you have another way to solve your customers issues and provide them the service they are paying you from their hard earned money? And lastly, they are not even disconnecting the service, when after getting tired of banging my head with their customer care, I asked them to! I had filed a request for service disconnection around 30/12/2015. But even after more than a week they have not made any move to do so, even though I was assured that I will recieve a call within 24 hours for confirmation! I am truly tired of Tikona! I dont have any solution left!

User ID: [protected] Tikona has been harassing me since July 2015. I had requested multiple request for disconnection of my service due to their faulty and cheating service. However they were not doing so till the day I had made a police complaint against harassment and lodged a complaint with Akosha for a legal case. However post that they have not yet generated full and final settlement. It had hardly used the internet for 1.5 months for which I paid 2850/- in advance. I had requested for a closure connection on 4th July 2015. Now they tell me the refund amount is Rs. -345/-. They have billed me tilled 22nd August 2015 where as I had removed the connection from my machine since July 2015. According to me my claim has to be above Rs 1000/- as out of 3 months I haven't used the connection for 1.5 months. I remember their technicians share some other customers User ID and Password initially they do all the data logging in the system. For 2 days I was using some others user id. I have sent multiple mails to Tikona team the count is 48 emails and 23 call records. As soon as I tell them I am recording call they disconnect the call. This means you are cheating people. I am mad person for sure for such companies and I am filling a legal court case against Tikona for all he pain/fraud/cheating/misbehaviour / mental agony / harassment. The claim in court would be for Rs. 2850/- paid to you + Mental Harassment Claim Rs. 50000/- + Cost to me for all calls and communication Rs. 4000/- + Cost bourned by me for the legal procedure along with travelling allowance. You take people too lightly it will cost you this time for sure.

My account number is [protected]
complaint no. 1-[protected] (raised on 22nd aug 2015)
Bill paid which is generated on 26 August 2015

I have informed customer care to terminate my account on 22 august and after that they call me also for confirmation but still there is no action taken by tikona team so far.I have sent multiple mails and call more then 10 times and recoreded our conversation too.This is pathetic.
do not want to continue the Tikona internet service. Please terminate my account as soon as possible and send the person for equipment recovery.
How can I suggest any one of my friend or family member to go for this services whose response is very poor.

Looking for solution from your end.

One disappointed costumer

Akshay Priyadarshi

Hi,

Account # [protected]
I had subscribed to Tikona service from 31-01-2015 by paying 3371/- as subscription amount for 2 months advance inclusive of 500/- security(Security had to be paid back by Tikona once I terminated the connection). The mode of payment was advance every month and the chosen plan was 1250/- per month with 4mbps speed.

Citing poor services provided by Tikona i.e. most of the time their towers were down, I decided to disconnect the connection on 05-May-2015 so that I shouldn't be charged for the next billing cycle(their billing cycle is from 07th of current month - 06th of next month) and placed request through customer care by calling them.

Got a mail from them on 04-Jun-2015 citing that services have been terminated and their delivery boy took the installed infrastructure from my place and gave me a written copy of the same.

On 18-Jun-2015, I get a Full and Final Settlement mail from them that my due amount is 0.0, but suddenly on 10-Jul-2015, I get a bill of 1470.56 for the cycle (07-Jun-2015 to 06-Jul-2015). Now question that arises here is that:

1. When mode of payment is advance every month and I had paid in advance for cycle (07-Apr-2015 to 06-May-2015) and placed disconnection request on 05-May-2015, then, why should the bill be generated?

2. After termination confirmation in mail on 04-Jun-2015 and hardware taken from my place on 05-Jun-2015, how come they send bill on 10-Jul-2015? When I don't have Tikona devices installed at my place, how can I use the internet on Tikona Network(which I never did since I placed disconnection request on 05-May-2015)?

3. Out of no where. later in July end or august start, I get a notice from their legal team asking to pay the due amount. I again drop them a mail asking to resolve the issue and they again send a confirmation on 15-Aug-2015 that the amount due is 0.0

4. On 07-Sep-2015, these guys again drop a message asking to pay overdue amount and mention a number in the message. I call that number and that number comes out be a guy from Delhi court. I discuss with him and he explains that my amount is due and he will have to send a legal notice. Now, I again call Tikona care and they say your overdue amount is 0.0.

5. I used services from 31-01-2015 till 05-May-2015 that comes out to be 7 days till 06-Feb-2015 and 3 subsequent billing cycles starting 07-Feb-2015 ending 06-May-2015. Even If we apply mathematics, I have paid them Rs 5092.45(including installation charges) as bill amount for whole period which should have been 1404.5*3= 4213.5+installation charges+ amount for 7 days calculated on pro rata basis. Still I have paid more amount than required and even then that are asking for dues for the period for which I didn't have the hardware installed.

I don't understand:

1. If Tikona has defaulted systems in place which can't keep track of the paid bills?
2. Why they keep harassing the customer when everything has been settled in advance and I have written proof citing the same?

Also, I have written to them asking for the Rs 500/- refund amount and for the past one month I am not getting any reply from them. Multiple reminders have been sent but still no reply from them.

My sincere request to Tikona team is that Please resolve the issue at the earliest and close the matter or I will have no option left other than filling a case in Consumer Court. I don't want to waste my time doing so. So, it's my sincere request to please act appropriately and do the needful.

I am attaching every proof I have w.r.t

1. Disconnection Request Placed Confirmation
2. Connection Termination Confirmation e-mail
3. Delivery Boy duly filled form citing returned hardware which has also to be used as refund form.
4. Full and Final Settlement e-mail on 18-Jun-2015 citing due amount 0.0
5. Full and Final Settlement e-mail on 15-Aug-2015 citing due amount 0.0
6. Written mails to Tikona asking for Refund.
7.Plan Details
8. Payment Acknowledgment Receipts

Regards,
Gautam Vaid

I'm not as surprised as a few of the others that have given tikona Broadband a good review, that their service is hated so much by reviewers. There are many options out there but I enjoy working with tikona. Tikona may not have the best infrastructure and customer service availability as time Warner but the cost is the real value at tikona and I appreciate having a local tikona broadband than other service provider that is expensive and if you are irritated by connectivity issue every day … I definitely would recommend you tikona wifi service plan...

I have chosen a basic unlimited plan with all the basic high speed (download up to 2mpbs and wifi modem). Previously was paying a double the amount which I’m paying now for my previous Isp. As for reliability, I haven't had a problem with any outages since turning on service in the 6month. So if you’re tight on cash but not willing to give up ur current ISP to save some cash every month, tikona is a great choice.

Very surprised at all the negative comments because in 1 years I have never had any major problem as such with tikona Wifi...Was with hathyway before and Sify before that, If you can afford it for your level of usage and want a reliable service it is definitely worth it. Recently I had a fault with my line a few months ago and it was fixed very quickly and efficiently. When you email support you get a response from someone who knows what they are doing and it's quick. You get what you pay; maybe I got a bit lucky judging by the other reviews here. From my own experience, however, I would definitely recommend tikona to my friends :)

Consumer id [protected].

I have sent a mail to tikona customer care last month on 26 May 2015 to disconnect their services even I have asked them when they had tried to reach me on my cellphone but they have not disconnected and they have sent me a bill of this month when I dropped a mail for explanation I received a call from them saying that I need to pay for this month and they are not going to disconnect until I pay the amount for this month they also mentioned that they tried to reach me last month for the same and I was not reachable in that case a professional would have dropped a mail to clarify and so also whenever they have called I had asked for disconnection this clearly shows us that this is a policy and truly a trick to make money.
I have not been using their services since 28th May 2015 after I requested for disconnection.

I request consumer court team to please intervene and investigate on Tikona

Request number is as below
online request number is 1-[protected].

Thanks in advance.

Name: Jimish Shah
User ID - [protected]

Complaint number:
1-[protected]
1-[protected]
1-[protected]

I am recharge my connection dated 12th February 2015, And 28th February 2015 tikona company declared my location as a non physical location. Tikona inactive my account due to non physical location.

After 5 days company reinstall new device at new location and customer care telling me we are not provide any engineer for any technical Issue facing in future. So I am not ready for continued with the company. Second day I am submitted all device CPE to tikona company’s executive and send scan copy to the company. After that company reactive my account for using service.

I am already send email to customer care and Appellate Authority Mr. Jaykrishnan Nair. Dated 17th March 2015. At 20th March 2015 I got call from Mr J Nair Desk regarding the Issues. And he was committed for email refund amount email within 72 hours. But till date I am not receive any call or email from tikona company.

I am call every day to customer care regarding refund issue but every day I got same answer Please give us 24 hours we will solve your Issue and send refund amount email.

I am lodge lots of complaints but till date no receive refund amount email and no receive any call.

I am not recommending tikona connection to anyone.

Hi Team,
This is mail forwraded to Worst Tikona nodal mail id, till date no response from the nodal team, i am getting automated voice calls for payment :-

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Thursday, September 18, 2014 4:56 PM
To: S, Madankumar (CHN), Vodafone India (External)
Subject: Fw: Rental waiver

Sent from RediffmailNG on Android
From: "madan kumar"[protected]@rediffmail.com
Sent:Wed, 10 Sep 2014 10:56:48 +0530
To: j.[protected]@tikona.com
Cc: [protected]@trai.gov.in, prakash.[protected]@tikona.in
Subject: Rental waiver
Hi Mr.Jaykrishnan nair, My cust id :- [protected], the connection is taken in my dad name Mr.S.R.Sampath kumar, for last two months we didn't used the service, I will pay one month rental of Rs.673, but I can't pay for not using 1st Aug to 15th Aug & 15th Aug to 10th sep, because your device got damaged & I want change my billing cycle also, kindly do the needful, as I am using this connection more than 3yrs, I have raised complaint but tag has been closed waiver not available. I am not asking waiver for used the connection, Kindly help me in the both issue or else, cancel my connection.
Regards,
S.R.Sampath kumar
+91-[protected]
Kindly solve the issue ASAP...

Contact information:
TIKONA DIGITAL NETWORK
India
tikona.in
Dear Sir /Madam,

My Name Is : Priyanka Gupta
Cust ID : [protected]

I Request you to please refund my cash & take back your line
I have purchased the monthly 849 plan and paid 3months advance. The supposedly speed I should get is 1mbps secondary speed which is promised by engineer who came to my doorstep. I understand the contention ratio but I'm getting 200 Kbps which is far far below from my imagination in this internet age.
I have complained thousand times in tikona but they refuse to do anything even they do not acknowledge. They keep transferring my calls to tech dept and back to customer care and keep blaming each other.
But every day i have to do complain regarding this speed issue that its running below 200 to 156 kbps speed instead of 1 Mbps all the time not even for an hour.

please return my money & take back your line.
otherwise i have to go for consumer court & complaint to telecom regulatory govt dept .

Thank You
Priyanka Gupta

--

Thanks,

____________________________________________________________

Priyanka Gupta| Software Engineer | CGI | Bangalore, India

I have been using tikona wireless broadband since 24th april ( Cust.id.- [protected] ). My selected monthly scheme was the 4mbps, 1600rs/month plan. the connection worked more or less alright for the first 2-3 days after which i starting getting speed and disconnection problems. the ensuing 3 months have been really pathetic and frustrating. The company engineer might have visited 5-6 times trying to address the technical issues with the connection, guaranteeing that the problem was resolved. Needless to say that problem never got resolved. After realising that the problem will never go, i decided to discontinue the service and filed for the disconnection during july 2nd week. Now the billing cycle starts 15th of each month and i have paid in full for this dissatisfactory service up till july 15th. I switched of the router after that (i did this on advice from their executive itself, who had come to collect a previous due amount, on or before july 15th ). It is 30th july today and regardless of my having called them up for disconnection 3-4 times they have not yet uninstalled their equipment from my residence. On top of this harassment and mental torture from their side, i received a call from tikona today asking me to pay another 770/- rs for the last 15 days ( for usage after 15th july ) after which they will uninstall their device.Now I had not been using their service for the last 15 days and i had filed for disconnection before 15th july and i reminded them about this fact. I was then threatened that the company will send me a legal notice if i failed to pay this amount. The company is running on terms and conditions that are not properly dictated to the customer. They are asking for money for a service that i have not been using. I am a post graduate student and the internet is one my primary resources for education, entertainment, etc, so it has been a nightmare using this service for the past 3 months and so after being mentally tortured and harrased, they are trying to extort money from me.

Even after raising lots of complaint against Tikona, my problem didnt consider. I have lots of

connection correction request too, but Tikona is never able to provide a single day with average

service even. My list of complaints in the month of june 2013 and july 2013 are as follows:-

3-Jun-2013
1-[protected]-Talked to Ashvin, I was frustrated because internet was not working since a long time, i

asked to connect me with senior, he kept my call on hold for 20 min and then it disconnected. No call

back done.

25-Jun-2013
1-[protected]- talked to darshan...no resolution.

18Jun2013
1-[protected]

21Jun20013-still not working
1-[protected]-not working

22JUn2013-
1-[protected]-not working-server issue, not showing even logging screen.

25-Jun-2013
1-[protected]-Internet not working

27jun2013
Server disconnected
talk to TL/Manager-
1-[protected]
I talked to senior Vishaal, he commited issue will be resolved permanently, but there was no

resolution. I keep facing the issue, even next time i try to talk to him, but he respond through the

engineer that he is busy and will do the callback. But i never recieve a callback.

req no-1-[protected]-24 hour resolution time was given, but the problem was not resolved.

28Jun2013-
1-[protected]
server issue-such issue never resolved.

1-[protected]-service to recheck conitnuous and proper speed.

1-JUl-2013
1-[protected]-internet not working
Rajesh ithape-senior didnt respond, he said he will callback because busy right now, but i didnt

receieve any callback from him. I waited more than 24 hour but no response.

I talked to Pradeep on 9Jul2013, the call got disconnected inbetween and no one response back. I had

to call again. I look like pradeep could not resolve the issue so he disconnected the call.
I also talked to Tushaar on the same day, he was very genuine and nice person, talked nicely and tried

to resolve my issue at his best. But after 2 days it again stopped working.

1-[protected]-In this request they response like engineer will be send. servier side issue exist too,

so they will try to resolve remotely.

1-[protected]-Internet not working

1-[protected]-engineer visit will be done to rectify issue.

1-[protected],
1-[protected]-req on 25Jun2013
1-[protected]-eng visit will be done to resolve the issue, but not done.

REquest for call from senior, to resolve the issue permanently
1-[protected]- But didnt recieve any call and even issue was also not resolved.

1-[protected]
-server issue requestion-escalation.

1-[protected]-AAnand also tried to resolve, but he was also could not resolve the issue permanently.

Rohit and Pradeep- Could not resolve the issue
1-[protected]

20-Jul-2013
Bhushan-1-[protected] and
1-[protected]- Still the issue is there.

waiver requestion:-

raise waiver on 27Jun2013- The request of waiver was for the duration - 15Jun to 25Jun. The Req no was

1-[protected]. But didnt receive any waiver in my June bill. Neither internet is working nor i am

getting any waiver.
Now planning to raise the waiver request from for july too.

Still facing lots of issues.

Ajay
[protected]