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Tiger Airways Holdings
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2.1 75 Reviews

Tiger Airways Holdings Complaints Summary

20 Resolved
55 Unresolved
Our verdict: When using services from Tiger Airways Holdings with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Tiger Airways Holdings reviews & complaints 75

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G
11:02 pm EDT

Tiger Airways Holdings cancelled flight

We had to book a return flight to Sydney from Brisbane on Sunday 11thApril with another carrier as Tigersir cancelled our booked 2.00pm flight
This cost us $650 with Virgin for my son wife and myself and we had to reorganise other plans of connections in Sydney
We were offered $120 per person ($360.00) to stay over in a hotel but as we had to be back in Sydney for work commitments we had no other alternative but to pay out the added extra cost
We have been advised that we will receive our share of the cancelled flight by Tigerair but we will still be out of pocket by around $300.00
We trust your understanding of our position is appreciated and we feel that your company should attend to compensating us with the difference we had to pay
We look forward to your reply
Scott Henry 0418114.682
[protected]@holgate.com.au

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3:08 am EST
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Tiger Airways Holdings service

This is my second time taking tigerair. I'm taking the flight on 5th march TR2483, booking ref RBJ3XN, the original flight was 18.00 from Ipoh to Singapore and it had been reschedule. The email and SMS was sent out on 28/2 but I couldn't retrieve both as I was overseas for the whole week and do not have roaming and internet access. By the time I check the flight it was 16.00 on 5th march. I was rushing from other state to the sultan Azlan shah Ipoh airport. I reached the airport 25 mins before the flight's time, passenger are still queuing for boarding. No tigerair staff at the check in counter. No one able to help to check in. I've been waiting there for so long. At last, a guy came out, he is telling me that he will check for me. Who knows he just check if tigerair send us any sms or email. He keep delaying me but not helping me to get any chance to check in and telling the option to get another flight which is I need to pay the missed check in fee which cost RM300+ which much more expensive than my original flight. Last but not least, the flight was fly off 15 mins earlier. What a bad experience with tigerair. Please emphasize on the above matter.

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9:26 pm EST

Tiger Airways Holdings misleading information

Most unbelievable airline ever..
Told me to arrive 20mins before departure is okay.
(just like I arrive from Sydney airport I arrived 20mins early to come to gold coast)
Then they tell me should have came 1hour earlier for departures back to Sydney..
Now tickets checkin is cancelled? And I have to pay $880 for new tickets? Or wait another day...
Seriously out of touch.. Very disappointed
I brought them good business but now I.
Would never book through tigerair
Even if it's free flyer

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6:29 pm EST

Tiger Airways Holdings cancelled my ticket without notice and cause me a lot of trouble

My flight should be depart on 15/1, that's today and before the day, I overnight at airport, and it's really suffer. When the next morning I went to check in, they told me that my flight has been cancelled. I was so surprised that there's no any notice. I am rushing back to my country because I just finish my study sem and going back for my new year celebration. For no reason, I have to pay more, nearly double the price for another company for buying an instant ticket. This make my whole morning crashed. And I didn't receive any notice about refund or notice about this incident. Is the company taking this issue so lightly?

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9:52 pm EST
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Tiger Airways Holdings insufficient web check in counters

Is my very first time to travel by tigerair to bkk on 1St Dec. I am utterly disappointed with the insufficiency of your staffs and web chk in counters for that day. I had to queue for 45 minutes for my turn and at that time there we're only 2 counters reducing to just one after a short while. And when my turn came, it was barely 20 minutes left for me to walk to the departure gate. In fact my family had to run our way panting, to the departure gate to "catch" the flight. The worst had yet to come, when we arrived in BKK, luggage was nowhere to be collected. Obviously the staff during our chk in seems worried and we linked that up to our delayed luggage. We finally got our luggage in the wee hours in the hotel.
I think this is worst ever traveling experience so far.
Will be our last to travel on tigerair too.

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2:25 am EST

Tiger Airways Holdings I am complaining about my reimbursement

October 24th 2016, I was suppose to travel back to Brisbane from Darwin on Tiger Air very early in the morning. Unfortunately the flight was canceled and we were told that our flight was rescheduled for 2pm in the afternoon. So we were accommodated at a hotel called Mantra or something. We were given an reimbursement form in which we should fill out and send it to Tiger Air for reimbursement for our transport fares to and from the airport to the hotel. I did that upon arrival at Brisbane and send it the very next day (25th October 2016). I put my Aunty's address whom I resided with and I waited but there was no reply until I left Australia to come back to the Solomon Islands, my country. I've checked with my aunty every now and then if they have got any mail for me after I left or recently, but there was still nothing. My name is Ms Trina Lai so, there should be records still in your system for sure. I was a visitor in Australia at that time and I had to pay for my cab fare because the Tiger Air had my flight canceled and I was told that I will be reimbursed, having that knowledge I paid for my cab fare to and from the hotel even though I was under a very tight budget as a visitor. I want to know what is going on and what is Tiger Air is going to do about my issue.

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5:46 am EST

Tiger Airways Holdings baggage 30kg not valid

We taking flight from Taipei to Singapore IT511 on 2 Dec 16.While checking our baggage and the counter informed me I has only 30kg but I total purchased 60kg.He informed that due to the 30kg under my dad name so it is not valid.WTF! We already purchased return ticket for my dad but due to his health condition unable to a board with us and we can only suck thumb for this. Now 30kg cannot be used due to my dad not boarding really cannot be accepted . I told to the counter staff but he insisted the exceed of 9kg need to purchase 15kg with NT1500. Money is one thing but the staff act really cruel. My family and I sincerely felt that we will not take Tiger air with this type of treatment.

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8:21 pm EDT

Tiger Airways Holdings tigerair vs tigerinsure/ horrible customer service

1. A call to Tigerair on 30 July 2016 around 12pm (Singapore time).
A customer service, Nicky, who assists for the call in Mandarin. She has a very bad attitude. Her reply is always 5 - 8 seconds late. Most of the time, you will suspect if the call is disconnected.
And, her only repeating reply is "I am here to just to record down your question. I can not help more on it."
That is totally different service with the customer service who speaks in English. All the customer service who assists for the call in English, they are trying to understand the problem and check with the internal team immediately in order to promptly get back to your question.

2. Tigerair vs Tigerinsurance are not synchronising with one same booking confirmation.

Tigerair:
The ticket booking confirmation can be suddenly appearing with the correct total amount you paid with insurance purchase or a different amount with no insurance purchase in the next minute after the payment is firmly done.

When you do purchase a traval insurance but the ticket booking confirmation showed a wrong amount with no insurance purchase, Tigerair customer service will expect you to contact Tigerinsure by yourself.

Tigerinsure:
No information can be found at Tigerinsure system for the same corresponding Tigerair ticket booking confirmation, including of the booking reference number or the passenger details, after a firm payment was done for the travel insurance.
Tigerinsure will expect you to send the prove on your payment for the insurance purchase.

That is funny.

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4:00 am EDT
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Tiger Airways Holdings service counter staff

I was at changi airport terminal 2, tigerair's service counter, wanted to inquire if my printed ticket required validation or I could just enter departure hall straight. There was a queue, thought not long but I waited for quite a bit. When it was finally my turn, a middle-aged Chinese woman cut the queue and directly handed her ticket to the tigerair staff right in front of my face, disregarding us in the queue. To my dismay, the staff actually took her ticket and just told me to wait. I was appalled at the unprofessionalism of this staff. He is a male tigerair staff working at service counter, seated in between row 11 and 12, on 29 July and this incident happened exactly at 6pm. I would suggest tigerair to train its staff on basic courtesy and professionalism and how to handle situations like this fairly.

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5:59 am EDT

Tiger Airways Holdings delayed flight. that after 4 hours gets cancelled!!

From Adelaide to Sydney due to leave at 1745 delayed until 1930 no reason given. Boarded the aircraft at 1945 taxied then pilot announced the flight was cancelled due to plastic bag in the engine. Was announced that accommodation and transportation would be organised. Then to wait another 2 hours to be told that you have to live 2 hours away to receive accommodation or transport. And to call support line for the 5th time to get no help.
Then to get back at the airport at 0900 because the online check in isn't working.
Pretty pathetic that you make it that you have to live 2 HOURS away to receive any accommodation or transport.
So sad that one airline can be so cheap.
I now have spent money getting a taxi to the airport now have to get one home and back again. Very disappointed! I know now to never fly with tigerair or and sister companies ever again.

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9:39 am EDT

Tiger Airways Holdings flight delay due to change of crews?!!!

Supposedly taking 9.05pm flight TR2467 from KUL to SIN. The flight got delayed to 10pm due to bad weather and air traffic which is reasonable and acceptable. But further notice said the flight eventually delayed to 1.45am, reason being the crews need to change shift and hence the delay for another 4hrs?! What kind of arrangement is this?! Poor management and poor handling for on ground turnaround! No formal announcement, no apology was made so far! Passengers need to go to the staff to ask, whatsmore there are no Ground Staff from Tigerair here! Every single question posted need to wait them call and ask! Whats more those passengers for flight later than 9.05pm all already gone back SIN! So unfair! I had been flying with Tigerair all the while and been loyal, but truly disappointed for such management! We request at least a sincere apology from Tigerair to all the passengers!

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Wine Is Good
Wine Is Good
, US
Jul 17, 2016 4:40 pm EDT

Well, in all fairness, they could have flown with the overworked crew and crashed your plane and killed you. But hey, anything to prevent a delay right.

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4:56 am EDT

Tiger Airways Holdings flight tickets

I brought my return flight to Gold Coast from tigerair online and I even checked in I got all the appropriate emails from tiger I printed up the ones I was required to do got to the airport and they had nothing on the system about my flight details despite me being able to bring it up on my phone wasn't able to board my flight then I was told it's a no show and if I wanted another flight I had to pay again I told them I had all the paperwork but that didn't matter to them I'm shattered I lost money on motel the flights an the time I took off work it's disgusting to think they can operate like that it's not my fault their system is ### seriously with all the money they take in you would expect first class customer service but instead they still remain at the top for complaints I really wish I had of checked them out before I got rolled by them and I'm not gonna stop until they refund me

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7:43 am EST
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Tiger Airways Holdings services

I along with my wife traveled by Tiger air on 11.02.2 by flight number TR-2624 vide PNR number TCEJPN . We had one check in baggage &one passenger each cabin baggage.At the time of issue of boarding pass, we gave one check in baggage & carried one each passenger cabin baggage . Our baggage were tagged accordingly.After we completed all formalities our Passports & cabin baggage were again checked before boarding . At this point our baggage tags were changed without giving any explanation to us. When we were about to board, we were asked to deposit our cabin baggage(baggage of myself & my wife).We were shocked hear this & pleaded that at least one baggage be allowed to be taken inside the plane. We were told to deposit both baggage else would not be allowed to board. We being last passenger & feeling helpless deposited both cabin baggage (baggage of both of us).Due to sudden development we forget to even takeout some money to be used during flight.I explained whole incident to air hostess on duty after plane took off & requested for help as my wife Madhu Goel being diabetic patient started feeling hungry during journey .We were asked to buy things. As we had no money, we could not purchase & my passed journey time with great difficulty.

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4:22 am EST
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Tiger Airways Holdings damaged luggage

I flew back from Adelaide on 22 November 2015 and when I collected my luggage from the carousel in Sydney, discovered one of the wheels on my suitcase had broken off. I submitted a Property Irregularity Report and mailed it to Charles Taylor Aviation the following day. Today, 7 December, I phoned Charles Taylor Aviation as I had not received a response. I was advised that a "colleague" had sent a response to the wrong email address on 2 December. She had sent it to pamela.[protected]@hotmaol.com instead of hotmail.com. How STUPID is this person? The letter advised me that Tiger Air is not responsible for damage...proceeding to list everything and anything that can be damaged by unqualified staff working for this airline. I am furious and shall never use this airline again.

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11:28 pm EST
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Tiger Airways Holdings dont allow us to board the plane and cause us pay extra sgd370+

Hi there, I would like to JOIN and make a complain. 1st issue: We were being off load by TR2457 11:45am flight's captain. I am already at the gate waiting for my friends. The captain waited for 7 Malays to entered the plane and off load 3 of us Chinese immediately? Its so disappointed and disrespectful to customers. Its totally unacceptable. Its not late and the plane was still there, the captain should accept us as well. Kindly refund us the ticket. 2nd issue: TR2464 was delayed from Singapore to kl on 20/11/15 due to reasons provided, we customers have to accept the delay? But the captain insist to offload us on 22/11/15 TR2457 which is due to we were not even late? How can this be fair to passager? Please do take action on this complain. I CALLED BUT THEY ASK TO WRITE EMAIL, BUT WHEN I EMAIL, NO ACTION WAS TAKEN! Thank you.

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11:17 am EDT

Tiger Airways Holdings horrible cabin crew

Date of the incident: 3 July 2015
Flight Number: TR 2638
Flight Journey: Singapore to Chennai
Complaint against: Ms Ginny Chong (cabin crew)

I have travelled in Tiger Airways (Singapore) for various reasons - comfort, economical and courteous cabin crew. But to my shock, I have been proved wrong.

I had my first sour experience on 3 July 2015 involving a particular cabin crew on duty that material day, Ms Ginny Chong. The fact that I remember her name so well is because she had given me enough reasons to actually take the effort to note her name and, of course, motivate me to file this complaint against her and in turn tiger airways (Singapore).

I, along with other passengers, are grateful for the web check-in facility which allowed passengers to choose their seats ahead of time so that they can actually have a hassle free check-in and if you are an early bird, like me in the present case (seated at 5C) then a chance to be among the first to disembark the flight upon reaching the destination. This of course did not happen because of Ms Ginny Chong. In particular, for the following reasons:

a. That Ms Ginny Chong placed my cabin baggage in the compartment above row 12. When I asked her please do help me find a place for my cabin baggage near my seat as if I had my baggage at row 12, I would have to wait for the other passengers to disembark before I can even get to my baggage let alone disembark. This obviously did not matter to Ms Ginny Chong as she was of the opinion (with much sarcasm, I might add) that I should have boarded the flight first in order to have my check-in baggage in the compartment above my seat.

Please enlighten me where I am in the wrong especially when tiger airways announce boarding of passengers in sequential order, i.e. starting from row 30 to rows 1 and 5 being the last few passengers called to board.

I apologise for my language in advance but how the f*** does Ms Ginny Chong expect me to board the flight first. Further, being of Indian origin, I would be called an "illiterate" or "rude" for not a following your announcements and "crazy" for not boarding first to place my bag in the compartment above my seat. I mean.. come on Ms Ginny Chong!

b. That when one of the elderly passengers asked for water (which he agreed to pay $4.00), Ms Ginny Chong and the cabin lead on the material day were of the opinion that the elderly passenger would have to wait as they were busy and get back to him. It was only after 25 minutes when the refreshment cart came along did the passenger finally get his water. Of course, Ms Ginny Chong and the lead cabin crew were very courteous to him when taking the money...just saying! I mean if there is a protocol where you are unable to provide any refreshments, be courteous.. to say the very least!

I am sure that I am not the only aggrieved passenger who boarded that flight that material day and whose journey was made unpleasant because of Ms Ginny Chong and the lead cabin crew.

The above are just a few that I am bringing to the company's attention. I am aware that it is definitely unfair to generalise the entire cabin crew staff for one Ms Ginny Chong. However, one Ms Ginny Chong has definitely influenced me to stop taking Tiger airways. Kudos to you Ms Ginny Chong.

On the other hand, a complete contrast, I had the most pleasant flight back from Chennai to Singapore - right from the ground staff to the cabin crew and for which I am grateful. In fact, I personally thank each and everyone of them for their excellent service and hospitality.

It is because of cabin crew members like Ms Ginny Chong I am put in this uncomfortable position to actually dish the entire organisation.

I really hope that Ms Ginny Chong gets her act together or in the alternative a humble request to Tiger airways (Singapore)... Please teach cabin crew members like Ms Ginny Chong courtesy and respect.

Your faithfully,
An aggrieved customer.

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8:58 pm EST
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Tiger Airways Holdings ticket booking cancel impossible due to their smartphone fault

Tiger Air Smar Phone Application (iphone) & Complaint Handling Centre is lying.

Dear Sir,

I got Tiger Air Broucher (free ticket).
Purchased with Smart Phone Application and there is no place for entering Voucher Number.
I used Credit Card because Free Voucher is only for basic air fare and I need to pay to Meal and Baggage.
There is no time to use Voucher and it is going into Confirmation Stage.

I called Complaint Centre and tried to Cancel my Booking.
1st time calling => they told me to call Insurance and gave me number. => So I called to Insurance. => Insurance told me to call back to Tiger Air.

2nd time calling => I complaint about Tiger Air Smart Phone application, and complaint centre "Lie" to me. There is place to put the Voucher when customer purchasing.

=> So, I tried to purchase the TICKET AGAIN.
=> There is no place to put the VOUCHER.

3rd time calling => they just apologise and didn't try to do anything to customer.

* If there is FAULT in SMART PHONE APPLICATION, company must accept CUSTOMER COMPLAINT. => Cancel the booking.

May I know there is REAL CUSTOMER CENTER in Singapore.
If Company just apologise and CASE Dismissed?

Company is always right?

There is no true CUSTOMER CENTER in Singapore?
If Company Side made mistake, it is company duty to LISTEN to the CUSTOMER REQUEST.

Please take the ACTION immediately.

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1:11 am EST

Tiger Airways Holdings cabin crew

Tiger Airways Singapore
TR 2278
Depart: Singapore 0950
Arrival: Jakarta 1040
Date: 07Feb15

I have been a loyal customer of Tiger Airways Singapore and have always appreciated the excellent Customer service offered by the cabin crews. Yet a recent unpleasant experienced with Tiger airways Singapore has shaken my belief.

I was in the flight en route from singapore to Jakarta on 7th Febraury 2015. Throughout the flight everything was fine till it was about to land I was instructed by the cabin crew to switch off my iPhone while I was listening to my music. I have a sinus infection and to prevent any pain occur to me I usually put on my earpiece. The cabin crew by the name of Anggie came to me and instructed me to switch off my phone and I told her about my sinus problem but she mock at me by saying "do you know how to switch off your phone?" I did switch off the phone in front of her because I'm aware that cabin crew have to perform safety functions established by CASA ( Civil Aviation Safety Authority). Worse still, I offer an apology to her while I was alighting but she did not acknowledge me.

I am writing to encourage Anggie to improve on her Customer Service as I don't want this experienced to ruin other passengers who is taking Tiger Airways in future. I can only imagine imagine how worse it can get in the case of others. I just hope that these problems will improve prior to my next flight with Tiger Airways.

Sincerely,
Art

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RachelKmc
, SG
Nov 23, 2015 11:20 pm EST
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Hi there, i would like to join and make a complain.

1st issue: We were being off load by TR2457 11:45am flight's captian. I am already at the gate waiting for my friends. The captain waited for 7 malays to entered the plane and off load 3 of us Chinese immediately? Its so disappointed and disrespectful to customers. Its totally unacceptable. Its not late yet, the captain should accept us as well. Kindly refund us the ticket.

2nd issue: TR2464 was delayed from singapore to kl on 20/11/15 due to reasons provided, we customers have to accept the delay? But the captain insist to offload us on 22/11/15 TR2457 which is due to immigration inefficiency plus we were not even late? How can this be fair to passager?
Please do take action on this complain to tigerairway management!
I called tigerairway they said me to email them,
when i emailed them they show invalid email.
HORRIBLE!
Thank you.

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alison brown 345
Sydney Metro Area, AU
Jul 15, 2010 5:15 am EDT
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Tiger Airways cancelled my flight and as I couldnt make my connection I asked for a refund. I was told this would take up to 6 weeks. Six weeks has passed and despite my having called them 3 times and been promised a refund 3 times, I still have not got my money back. Dont trust these guys. They are cheap because they cheat.

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Yvette Andraos
brunswick, AU
Apr 14, 2010 1:14 am EDT

Myself & 3 children arrived 1 hr before flight & were rejected to board flight because we should have been at the Airport 2hrs prior

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ADV VIPUL LUKKA
, IN
Mar 05, 2013 2:59 am EST
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I HAVE TRYING TO CONTACT TIGER AIRWAYS ON PHONE AND ON EMAILS. THERE TOLL FREE NUMBER IS NOT OPERATIVE AND THEY ARE RESPONDING TO MY MAILS EVEN

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razzledazzlesozzle
, PH
Jan 09, 2012 12:41 pm EST

My first time riding it was so scary. The sounds were so loud when the plane was about to fly, and it was as if the plane was just too light for the wind. :( Scary. :-/

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AngryYoung
, SG
May 18, 2011 2:20 am EDT

I tried to sign up for stripe ID, but when I reach the form Recommended by, which is optional, I just skipped it, but after I click on Proceed to payment, it clears all the information that I filled in just because I left the "Recommended by" blank. So, I am complaining at the website.

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ACE27
, AU
Jun 16, 2011 3:20 am EDT

My father was refued to board the plane because he was supposed to be there 45minutes before the flight. He was there well before then but was standing in line and got to check out 40 minutes before the flight. He was refused and the lady did not call a supervisor when it was requested. She stated that there was no one and he needed to purchase a new ticket.

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Trong
Melbourne Metro Area, AU
Oct 12, 2010 6:27 am EDT

I totally agree with your comments. I am also in the same situation and it is no way that you could talk to anyone at Tiger to get my money back. I think we need to raise the issue with the ACCC. They are the worst airline that I have experience. They shouldn't be allow to do business in Australia. Let's boycott them.

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10:13 am EST

Tiger Airways Holdings no heart and no professionalism

We are very disappointed with Tiger Air rep in Indonesia. On Jan 12, 2015, Our uncle has suffered serious sickness and the doctor of one hospital in Jakarta advised him to have a bed rest for minimal 3 weeks due to his serious nerve problems. On Jan 16, we contacted Tiger Air office in Jakarta. The staff asked us to provide them with a letter from the doctor in the hospital and a copy of the prescription. On Jan 17, we emailed the Tiger Air Office in Jakarta together with the requested documents. But received no reply. On Jan 18, we resent the email. Still no reply. We decided to call the office and Aldo, the staff, picked the call and made things complicated by saying that the letter is not sufficient as a proof, he asked also about detailed personal information of the passenger. It's so weird as all the data should be there. Besides, our email is self explanatory. On Jan 19, we called again and Della, another staff, replied that it is the procedure to have detailed description of the sickness whereas they did not say like that before. It becomes like a circle of the devil without any clarity. We demanded that Tiger Air reply our email by return email but the staff said nothing. Today, we placed a call once more. Again, Aldo the staff, answered us n informed us that our request has been rejected by Tiger Air Singapore due to insufficient clarification from the doctor. It seems ridiculous. Our question is why Tiger Air Indonesia or Singapore do not send us a written statement as a reply to our email to them. Aldo the staff told us that Tiger Air never send any written reply to anybody. Is it true? We are sorry to say that Tiger Air IS NOT PROFESSIONAL at all in managing the serious case and unpredictable one. This is about illness. None wants to be sick. We have a problem but Tiger Air seems to give us more burdens. Tiger Air seems having lost their compassion and their professionalism in taking care of the problems facing by the passenger. WHAT A SHAME!

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12:19 am EDT
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Tiger Airways Holdings no refund that ptomised

Horrible airlines. - tiger air.

They promised to do the refund for sport equipment charged
After 3 Months till date still no reply no payment !

What kind of management n service they have even their service felt sorry for having their management ignore the request.

What a shame !

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