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2.1 75 Reviews

Tiger Airways Holdings Complaints Summary

20 Resolved
55 Unresolved
Our verdict: When using services from Tiger Airways Holdings with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Tiger Airways Holdings reviews & complaints 75

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12:31 pm EDT

Tiger Airways Holdings flight delay caused me sgd 2,100 in extra expenses

Tiger Airways Flight Delay due to shortage of staff cost me time and money!

Please take this letter seriously as i will circulate it without any remorse. It is bad enough that Tiger Airways does not have an email address on their website. Reason being, too many duplicate emails from customers, easy isn’t it to avoid complaint letters? Best part is, when i called the call center for complaints and feedback, they can only provide me with a fax number. They have no email address to write into. How convenient?

I am Evie, i had booked a flight on Tiger Airways on the 18th of August 2010 from Kuala Lumpur to Singapore. The delay in Tiger Airways flight TR 2455 had caused me to miss my connecting flight to Dublin.

Booking reference number M2U9DI, flight number TR 2455 departing from Kuala Lumpur (according to itinerary) 16:40 on the 23rd of September 2010 and arriving in Singapore (according to itinerary) at 17:30. I had arrived at LCCT at 3.30pm to check-in, only to discover that the flight had been delayed to 5.35pm. I made a little noise at the counter because this was unacceptable. The flight was delayed for an hour. I had already planned for such delays, should they happen, which is why i had booked the flight to arrive 2 hours before my next connecting flight to Dublin, via Etihad.

I continued to check-in as i calculated arrival in Singapore would be around 6.20pm, i could still catch my flight with Etihad. Boarding time was at 5pm at LCCT, and ETA was 5.35pm. I waited and waited at gate T3 until 5.45pm. The staff did not announce any further delay, we customers had to inquire and only then they let us know that the aircraft had just left Singapore. Many customers made complained at the counter, but the response that we go from them was that they were not employees of Tiger Airways.

There was no representative of Tiger Airways present for us to make a complaint. Even the guy i spoke to at the call center named Arvin said he is not an employee of Tiger Airways.The aircraft finally arrived at 6.10pm. By the time we left it was 6.35pm and the pilot announced that the flight was delayed DUE TO SHORTAGE OF STAFF, AND THEY WERE WAITING FOR REPLACEMENT STAFF TO ARRIVE.

This is a huge management problem but for Tiger Airways and has nothing to do with me and it caused customers of flight TR2455 to miss other connecting flights, meetings and so forth. I cannot imagine, that such a well known budget airline, have problem in staffing. This is a huge inconvenience that innocent, paying customers have to bare. Like myself, i missed my connecting flight to Dublin as i reached Singapore at 7.35pm as appose to the rightful 5.30pm.

In total, the flight was delayed from 5.30pm, then 6.10pm and finally we left at 6.35pm which was MORE THAN 2 HOURS DELAY. I had paid SGD 1, 300 for my flight to Dublin. Travelling alone, i am now staying at a hotel in Singapore during the F1 weekend, having to bare total hotel costs of SGD 270, which was the cheapest available rate for a decent and simple hotel in a red district area. To rebook another flight, i have to pay SGD 530! Total of SGD 800 because Tiger Airways had Staffing Problems!

Tiger Airways not only caused me a total of SGD 2, 100 but also time. I have to stay in Singapore for 2 days as the next flight to Dublin is on Saturday. The unnecessary time lost cannot be brought back. I am even unsure if there are available seats for the flight to Dublin on Saturday, when missing the flight was not my fault in the first place!

I had purchased this flight ticket to Dublin 40 days in advance to avoid high traveling cost. Thanks to the "tremendously efficient" service of Tiger Airways, i am not forced to bare most cost for something that was not my fault and for something that was out of my control. All i could do was wait and hope and pray, that the people at the counter we're giving us the right time. Even that was not true as they promised we would leave at 6.10pm after the 5.35pm timing didn't work out. If they would have told us earlier, that we would leave at 6.35pm, i could have looked for a different flight. It would be cheaper than paying for hotel in Singapore!

I am now alone in a hotel room in Singapore, and i have to spend tomorrow night here as well.

I am extremely furious with Tiger Airways for the delay! And for what reason? Shortage of staff? Its amazing how they can even admit to such reasons for delay.

I demand that Tiger Airways compensate me for this extra cost that i have to incur due to their mismanagement. There was no faulty on my part whatsoever. I made sure i arrived at LCCT early to catch my flight.

I will never recommend Tiger Airways to anyone after today. The airlines might as well not exist, if it cannot be on time. A 30 minutes delay, is fine, a one hour delay is also still fine. But more than 2 hours delay due to shortage of staff is plain stupid and irresponsible!

I am forced to bare the extra cost just because Tiger Airways had shortage of staff! How is that my problem? They seriously have no respect for people’s time and schedule! Something needs to be done! Tiger Airways needs to be closed down if this is the way they are going to operate! Cheating people of their money!

Tiger Airways is just the same as the robbers on the streets! But the robbers are better because you expect that from them! Tiger Airways takes your money, promises you one thing and cheats you out of it!

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Reviewer68825
,
Jan 27, 2016 7:20 am EST

fly reference number:N5QRGC
tigerairways TR2952 flight on 27/01/16 time: 19.05 pm delay one hour and delay my friend business timing. delay flyed time on 20.05pm .
if the passenger delay 5minutes can't on board. tigerairways delay one hours what did they do? rebate? just let passengers waited and waited till fly.this the ways and treat passenger?

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9:01 am EST
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Tiger Airways Holdings cancellation of flight with delay of refund

I have booked a flight in early October 2010 with Tiger Airways from Singapore to Kuala Lumpur and the flight was cancelled. The airline company only informed regarding the cancellation a few hours prior to the scheduled flight time and furthermore, the call centre was uncontactable for the whole day and I was not even rescheduled to a later flight. Upon enquiry at the airport, I was told that 'it is useless to call the call centre as they are always unavailable' (this was told to me by a ground staff) and the passengers are supposed to go ALL THE WAY to the airport to arrange another flight time. This is ridiculous! However, they offered a refund, so I gladly filled in the form. Little did I know that they have no intention to provide a refund as 3 months down the line, I still did not receive a single call or a refund for my flight. So I called the call centre once again and was told they would look into the matter and will take another 4-6 weeks to process this. What nonsense! It has been 3 months and the airline did not even attempt to do anything about this and I will have to wait as they will only JUST look into the matter now. So if I did not call, I probably would not get my refund? I called again one week later only to receive the same reply. I assume nothing has been done yet. One frustration after another; Tiger Airways has very bad customer service. I will never book another flight under this airline and will discourage everyone from doing so as well.

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11:46 am EST
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Tiger Airways Holdings flight cancellation fees not repaid

Tiger Airways notified me at short notice that my outward flight had been cancelled due to 'operational reasons' but would fly me out two days later which was no good to me as the conference I was attending would have over by then.
I cancelled the flight, and the return flight and was told I might have to wait up to 6 weeks for my full refund. The delay was due to ' refund department was very busy', I'm not surprised. 4 months later, I still have not received my refund. Disgusting service. Needless to say I will never fly Tiger in the future.

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K Stavrou
Melbourne, AU
Dec 15, 2010 1:58 am EST
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I should have heeded the warnings from fellow travellers Tiger airways have a 'do not care -not my problem' attitude. Computer glitch and boarding pass did not print - there is no-one to call and ask what is going on? Assistants at airport have strict instructions that zero discretion for waiving any fees - no matter what. Asked if flight was on time and assistant too scared to tell me that it was delayed 2hours and chose to lie instead -saying it was on time when I had clearly heard her tell previous customer of the delay. Agree with fellow travellers -this is a once in a lifetime experience -once bitten twice shy.

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Macka
, AU
Feb 24, 2011 8:49 am EST

Booked a flight with Tiger Airways from Rockhampton to Brisbane. The flight was cancelled just before departure, so had to line up to speak with reservation desk staff. When finally got to talk with someone was handed a form to fill in and send off to Victoria. Have not heard a thing from Tiger Airways and I find it strange that the office that processes these claims has no telephone number. Tried calling their call centre but have been told that reservations are unable to assist with the matter. They did provide a contact number that, again, strange enough, when you push the buttom to talk to a customer service operator the call ends. I certainly will not have anything to do with this airlinbe again. From what I gather from other forums there is little likelyhood I will ever get a refund. Australian history shows we used to hang people for theft, pitty we can'r re introduce the practice.

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WONG _SC
, SG
Sep 30, 2010 10:06 pm EDT

I have been travelling with Tiger Airways in Singapore and found that the flying schedule has often changed if is within less than four hours without any notification as stated in term and condition. Hence this is somehow an acceptance by free per T&C listed. Unfortunately, yesterday the Tiger Airways notification team mailing came to me and notify that one of the coming flight that I purchased (2210) need to be re- schedule to 1510 which is greater that four hours of difference.

With this notification one of the clause mentioned, any of the change of date within seven days is allow and please call +65-[protected] for re- booking. This is an awful experience and is the pits of airline service that praticed by name. Without hesitate I have trying to call the no given [protected] the line was busy all times.

Be frank is this so called a customer service and resposibilities that held? And by nature the flying re-schedule was not caused by passenger instead of the TIGER AIRWAYS, hence we - as the affected party urge that this airline service and handling resposibilities should be look into so that the affected cost and time can be reduced.

Thank you!

Regards
Flight TR2458 SIN-KUL

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CKLeong
, MY
Dec 17, 2010 1:41 am EST

My flight was cancelled and I had accepted offer of full refund which need up to 6 weeks to be processed.

On the 6th week, I was being told that the process had been completed and I will get the money in few business days.

One week later, I checked with my credit card bank and found no any refund from TigerAirways yet. TigerAirways customer service told me another version of story, my refund still in progress!

The lady promised to "highlight" this case to the management and hopefully will get resolved soon.

I am not happy with TigerAirways because:
1) cancel flight frequently. (2 out of 3 flights that I took)
2) late refund process. (making empty promises of "within 6 weeks")
3) bad customer service. (Lie to customer about the refund is done)

And hereby, I make a promises that I will never book ticket from TigerAirways any more, even they keen to refund me promptly.

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lenap
, SG
Apr 04, 2013 10:39 pm EDT

On February 16th 2017, I made a flight booking with a Tiger Airways supervisor via telephone in Singapore. I clearly stated I wanted 20 kilos checked in baggage for my parents flying from Bangalore to Singapore. But for some reason, the supervisor did not enter the 20 kilos requested and my parents were subject to a great ordeal at the Bangalore airport and were asked to pay nearly 6 times the original cost of a 20 kilo check-in baggage. After several attempts at calling the Tiger Airways office and explaining the above nearly a dozen times to a dozen agents, wasting hours and hours of waiting time, finally I got to speak to the supervisor herself who did the booking. She very neatly denied that the error was hers and instead placed the blame on me that I did not say I wanted any checked in baggage for my parents. Which child would do this to their old parents when I have stuff for them to be carrying for me! I had to suck up lest the supervisor's job would be at risk! I wonder if the agents/supervisors actually are trained well enough! As I was addressing this issue, there was clear evidence of the same supervisor mistaking the new check in baggage on my parents' return journey - a request for only 20 kilos was mistaken by her as 75 kilos and a price for 75 kilos was quoted. And yet, she denies completely that I did not tell her I had wanted 20 kilos in the first instance. Such an inconsistent talk! by Tiger Airways staff and not owing their mistakes - doesn't bode well for a discount, budget airline. Look at the examples of Jet Star and others who own up their mistakes, which goes to show that they 'value' their customers. The staff at Tiger Airways seem to have a perception that their staff can't make mistakes, that it is always passengers who are at fault! Come on, we all are human, we make mistakes at work, just own up Tiger Airways... and move on rather than victimizing passengers always. For the passenger it was a matter of $100 which was asked to be refunded back (unncessarily charged for no fault of the passenger!), but this example shows the 'mean' attitude of Tiger Airways staff...who can lie to get away with things. One day, you will end up paying a huge price for this attitude...

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Mariam Kakall
, AU
Jun 27, 2011 2:12 pm EDT

I had booked several tickets for my family via Tiger Airline Sydney to Avalon on 20/5/2017 and 27/5/2017 with various return dates. On both these dates we had pre-planned family functions and their attendance was important. Unfortunately, flight on both days were cancelled, my sisters whose flight was on 20/5/2017 received their cancellation advice while they were already at the airport and they were left in a situation to accept the next available flight to Talamarine the next day. They that arrived in Melbourne at around 3 pm. They then had to travel another 2:30 hrs to come to Geelong.
The following week the drama repeated when my cousins' flight that was scheduled for the 26th May was cancelled. This time the Airline had contacted them before they go to the airport. As such they cancelled their return flights. They were then advised that the refund will be deposited to the same credit card account that was used to purchase the tickets (my credit card) within 4-6 weeks. When I got this news, on 26th May I rang Tiger Airways to confirm the cancellation and refund situation- the operator then told me that the passengers have already cancelled their flights and have requested the refund which will be deposited to the credit card within 4 to 6 weeks.
As I have not yet received any refund, tonight 26/6/2017 I range Tiger Airways to inquire about the status of my refund. The lady after checking various details advised that the refund will be for one way only as the passengers had not cancelled their Melb to Syd flight therefore they forfeight the return fare. When I challenged the truth of this matter she then put me on hold and then said that they accept the full fare refund and it will be processed within 4 to 6 weeks. I said when I range more than 3 weeks ago (as I did not remember the exact date at the time) I was told that it takes 4-6 week and now after several weeks you again say 4-6 week why is that? She said that because before no one had requested this refund and you have requested it now. I said that the passengers and myself (cardholder) have requested it at the time that the flights was cancelled, she said but it is not in our records... If you want to complain just write to our websites.

This was the level of customer service I got. Tiger Airways is the most unprofessional, unreliable airline I have ever dealth with. My family and friends will never trust Tiger Airways and will never fly with them again.

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Jaybirdy
Adelaide, AU
Jun 20, 2011 2:14 am EDT

I was flying for a weekend to Sydney from Adelaide for work at a convention, so I only had carry on luggage. I had a small suitcase, a pair of spare shoes and a birthday present for an interstate friend of mine who I hadn't seen in months due to proximity.
While boarding the aircraft, I was stopped by a rather rude, attitudey staff member who said I had too much carry on and was only allowed to take two items. I looked down at my carry on: a small suitcase, my shoes and my friend's present, a box 10cm x 10m x 20cm. I explained that I didn't want the box to get crushed in my suitcase, yet was still told to put it in my suitcase or I wasn't allowed on the plane with it. When I asked multiple times for other options, if there was a post office so I could send it back home or a locker I could hire or something, or if I could check in one of my bags, I got the same dead-pan, unhelpful response: "You're only allowed 2 items." She just wasn't listening or helpful at all, offering no suggestions or answering my questions.
Eventually, I was told I had to pay $70 to check in my small suitcase, not including the 10% eftpos fee.
Basically, I had to pay almost $80 to carry on a pair of shoes and a novelty alarm clock on a plane, while some people in front of me were allowed much more. The couple in front of me had 2 suitcases, 2 backpacks, a laptop bag, 2 handbags and a shopping bag of stuff between the two of them for carry on. It was ridiculous.
$80 for 3 pairs of socks and 2 shirts to be checked in as overflow is ###, but the most annoying thing was the staff's ### attitude. I honestly felt like I was being singled out. It was like I was 15 years younger and being picked on in high school. A passenger on the plane even approached me later and said, "That woman was a ### to you. Hope you got all your luggage on."
Now I'm on my way back to Adelaide. I gave my friend his gift, but God so help my temper if some ### at the airport says I have to check in my bag because each shoe counts as an item of carry on.
Next time, I'm going Virgin.

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ADV VIPUL LUKKA
, IN
Mar 05, 2013 3:03 am EST
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I AGREE

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unhappy121
Perth Metro Area, AU
Jun 30, 2011 3:59 pm EDT

I was trated very badly by the chechin staff and my mother who is disabled was told to carry her hand luggage on the way from check in counter to plane because the girl said you will ruin my life if i have to do something for you.
She wouldnt let any of us help and kept yelling at us in front of everyone. All security personal witnessed it and it was shocking to see such bad service. we complaned to the manager and sent email i havent heard anything back. very bad service. I have told all my freiends and us are never flying with tiger again.

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tiny_tumor
, MY
Jan 13, 2011 9:02 am EST

This happened to me too...and I have posted a complaint. I waited 3 months before I called and still they are asking me to wait for my refund as they will only NOW look into the matter. Not only that, the call centre staff raised her voice at me too. Very bad customer service, Tiger Airways!

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Tiger Airways Holdings flight postpone without proper notification

I have been travelling with Tiger Airways in Singapore quite a few times (3 or 4 times) this year. I have so far experience 3 delay, range from 30 minutes to 2 hours. Strangely i did not experience this before 2010.

On 7/11/2010, i am suppose to fly from Singapore to Hong Kong, on Tiger Airways flight TR2966, departing at 1.40pm. To my amaze, i find out that the flight is postpone to depart at 4.35pm. After some checking with the airline counter, they mention to me that a notification email is send to me on the 22th October about the postpone of flight departure time. It turn out that i did not receive any email from tiger airways. I would have delay coming to the airport if i know about the postpone. This has resulted in me wasting precious 3 hours in the airport.

I was called previously for a flight postpone, and tiger airway offer me the option to change my flight.
And this time round, i was only attend to by a email instead of a call. Email delivery does not mean that it will reach the receipent mailbox and read by the receipent. By missing the email, i have to wait aimlessly in the airport. It is unacceptable for a customer.

Tiger Airways have not been providing a good image and reputation of what a Singapore registered company should project. Its constant delay and management flaw, has result in a bad name for Singapore. I have fly budget airline in europe and malaysia, but never have i experience this before. As a singaporean, i am deeply sad of all the problem that Tiger Airways has offered to their customers.

I hope that Tiger Airways should take the responsibility and announce what is the measure and improvement that they have in mind, and resolve all this problem soon.

regards,
Flight TR2966 SIN-HK
Confirmation number W3JZLI

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Tiger Airways Holdings lack of professionalism

How hard is it for your aircraft to take off on time. It is understandable if it is just the one aircraft that is delayed by half hour or an hour, but to have every aircraft delayed and most of them cancelled without any support from the company is ridiculous. My partner is stuck at Melbourne airport waiting to board a flight back to canberra which was mean to leave at 5pmAEST. She has now been told 3 times that the plane is delayed. Her new boarding time is a 9PMAEST.

THIS IS UNACCEPTABLE. AND BOTH MY PARTNER AND I WILL BE INFORMING EVERYONE WE KNOW THAT THEY SHOULD NOT EVER BOOK FLIGHTS THROUGH THIS DODGY 4TH RATE CLASS AIRLINE.

I want to know what is happening to tiger when they think they can delay flights. What about all of us who have meetings to get to or have holidays booked or connecting flights both domestically and internationally. Tiger airways should either go out of business or be fined heavily since i am not the only person to voice my opinions. There is constant bad media about tiger on the tv and a quick search on the internet "Tiger airways complaints" came up with 21, 000 complaints. How can they get away with this ridiculous form of professionalism that they claim to have!

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Tiger Airways Holdings flight cancelled/rescheduled

Im so disappointed with tigerairways, i got my flight rescheduled from the 2nd oct to the 1st oct and the flight was cancelled eventually via SMS to me just half hr before check in time! And im already in the cab, everytime the flight was cancelled or reschedule you can never call into the singapore hotline! I was really pissed as i have already booked my hotel and my flight was supposedly be on the 2nd which they rescheduled my flight and i had to make all the changes and end up they cancelled my flight when im already on my way to the sirport with an SMS and a hotline u can never get thru and no offers of solutions! this is the 2nd time i got my flight cancelled, the first time at least they managed to change the flight to a same day jetstar flight and offered a breakfast voucher for the wait. but this time it was really terrible as i had to call the hotline of malaysia and hongkong to finally get thru and all they can tell me is im sorry! and nothing was done! WHat about my transportation and hotel bookings which was considered a last min cancellation and charges applies! Previously tigerairways has rescheduled my booking, i was unable to call thru the hotline and went for a short trip to malaysia. on the day when im back which is the day the flight has been changed to, i finally called thru the hotline, AND COULDNT GET THEM TO CHANGE OR REFUND MY TICKETS DUE TO ME CALLING TOO LATE! Hello! THEY SHOULD ASK THEMSELVES WHY THE HOTLINE CAN NEVER GET THRU AND THEIR FLIGHTS ARE ALWAYS CANCELLED/RESCHEDULED! AND WHY THEY CAN DO LAST MIN CANCELLATION TO MY FLIGHT! TOTALLY PISSED AND DISAPPOINTED WITH TIGERAIRWAYS! BTW WHEN I WAS AT THE AIRPORT I SAW THAT ALL THE FLIGHTS THAT DAY WAS CANCELLED. SEEMS LIKE TIGERAIRWAYS IS A SCAM TO CHEAT PEOPLE OF THEIR TIME AND TIME AND HOPEFULLY NOBODY CAN GET THRU THE HOTLINE AND JUST GIVE UP

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Tiger Airways Holdings booking refund

On the 19 Aug I booked a flight for a friend and I to Qld and we were to depart in January 2011. Total return fares for both of us incl baggage was $542.00 which was cheaper than Virgin or Jetstar.

Few days later went on to website and found that Tiger had cancelled booking. Rang call centre to find out what was happening.

Apparently as of Jan 2011 Tiger have discontinued flying to Brisbane any more from Adelaide. We will be getting a refund but not full amount we will only get $355 meaning my friend and I will be out of pocket. We were also total refund will take up to 6 weeks to be processed we are still waiting 8 weeks later and was told yesterday it could be another 8 weeks yet.

This is not good enough as now we have to turn around and book a flight with another airline without the finances from the refund and we both need to be in Qld in January and bookings are getting scarce for that time period with other airlines. Maybe we will get refund quicker if we go to media.

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unhappyliz
southamtpon, GB
Dec 07, 2010 3:40 pm EST
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Tiger Airline ought to be shut down, the appear to be using our money as thier working capital and not processing refunds. They are run by complete ###s who cannot speak english and when pushed for a reply they simply hang up. The Directors of this company ought to be publically flogged adn humilated, they ought to be ashamed of themselves. I think they are nothign better than theives !
How dare they promised refunds to their customers for their cancelled flights then do absolute nothing ! close them down, now

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Tiger Airways Holdings bad airline services

I refer to my booking J37TDB made with TIGERS:
8Sept 2010 SG-HK: 16:05hrs
12Sept 2010 HK-SG: 11:15hrs

Booking( details shown above) was made on 20th Aug 2010, approximately 03:20hrs, with a total fee of $S684.00. However upon confirmation (after making payment), flight details differ showing a return on 10Oct 2010, with the same fee, which is a travel period of more than 30 days. How is that possible?

Called TIGERS several times and after few attempts, it was confirmed on that this was due to an error on their part: system error. Despite waiving off the fee incurred for changes in dates (as their form of kind gestures), TIGERS on their part, insisted that we have to pay for the fare differences of S$280 for a return on 12Sept, which was my original return date, n actual fee amounted to the same as S$684.00. See attached for fax made to them, no compromisation was made on thier part.

Giving us only several hours, a decision has to be made and hence change was made to return on 12Sept 2010, and incurred a fee of S$280, summing a total of S$964.00 for 2 to HK. Having paid a fee of almost S$500 for a budget flight, we could have got a CATHAY flight, and even SIA on the similar dates. If so, why do we still deem TIGERS as our budget flight? On top of that, since it is an error on their part TIGERS, why do we consumers have to pay for such error? In the first place, if anyone knew this was the amount S$964, right from the start, who then would still pay even right from the start, for simply a budget? Also, after a change in return date of flight no seats were allocated, even having paid for both the return flights in the first place. Is this an obvious scam?

Please justify. We wanted only TIGERS to honour what they, the online system, promised to the consumers for what is reflected in the system, a flight of 8-12Sept 2010, for a total price of S$684.

Casting that aside, I, Cecilia Lee, also the traveller, has met an car accident and been hospitalized at CGH on 25th -28th Aug 2010. Doctor has certified that I am unfit for travelling due to seriousness of condition til further notice. Mr Zhuang Hong Rui, the other traveller, called to TIGERS once again on 1Sept 2010, and they had agreed verbally to a refund "so long as relevant doc incl. hospitalization, or doctor's certification are faxed to TIGERS", which are the exact words of TIGERS themselves. If necessary, please call me at [protected] for a copy of doctor's certification.

Due to this accident, notice has been put up to sell the tickets, interested parties have came forth seeking interest, but have been rejected, due to the confirmation that TIGERS have given. Yet, TIGERS called today, 6Sept 2010, approximately 16:00 that no refund is made, which is passed down from the management. Coming from TIGERS, how true or justifiable are the words of TIGERS to the consumers?

Not only have they denied a refund, they have also demanded that we pay for the fare differences again! If so, and having to pay more on top of whatever I have paid despite my accident and hospitalization, wouldn't the air tickets be even more costly? If I am unfit to travel, how am I to confirm a date to do so, and once again TIGERS are only giving me one day to contact my doctors and make arrangement on specific dates to travel? Is this the way TIGERS handle and rush consumers straight into a confirmation, and making them pay more so they could thereby profit from it? I had had friends, whose grandmother was in critical conditions(but she herself was not the traveller then), jetstar even gave a grace of 6months period to the travellers, at no cost, FREE OF CHARGE. Though I'm aware that it is a different airline, but I as the victim, having met a car accident, hospitalized and suffered serious injuries, and certified unfit to travel.. Who is going to be responsible should anything happen, TIGERS?

TIGERS itinerary are in adobe reader, booking ref: J37TDB and thereafter cant be attached. Doctor's certification are available only in hardcopy.

Regards,
Cecilia Lee
S8709199f
[protected]
[protected]@hotmail.com

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Tiger Airways Holdings flight cancellation policy

We flew from Singapore to Phuket for vacation on 26 August and while we were on vacation, Tiger Airways decided to cancel our return flight on 30 August. They will not pay for the extra night of hotel that we have to extend, no assistance in regards to flights, and customer service was SMUG about how they will offer no assistance. Here are my conclusions from this incident:

1. NEVER FLY TIGER AIRWAYS. This was the first and last time I ever fly Tiger Airways. They have absolutely no respect or empathy for their customers.
2. READ THE FINE PRINT. The terms of conditions on all their tickets allow them to cancel their flights at anytime with no advance notice and leave you out to dry.
3. FOUR DAYS ADVANCE NOTICE IS NOT SUFFICIENT. "Customer Care" was smug in saying that they already gave us proper advance notice when they canceled our flight 4 days in advance but they really need to get back to reality. I am missing a big meeting at work, I'm out another night of hotel, and I need to explain to my co-workers why I am taking another day of vacation.

Since cusotmer care has made it clear that we can't do anything about the situation, I just wanted to make sure everyone knows how little they care about you as a customer and how they can and will cancel your flights as and when they please.

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franz8c
, SG
Oct 20, 2010 10:31 pm EDT
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Of all the airlines, budget or national carriers in the S.E. Asia region, I've always received the standard "Welcome abroad" greetings without fail. I was on Tiger recently & there was a glaring silence which I could not pinpoint till a little bit later when I realized their air stewards/stewardesses just stood and stare at each passenger blankly as they entered the plane. Did none of them have any sort of BASIC customer service training?

I had left a sweater on that same flight and call their customer service. The ONLY way they would follow up on my request to retrieve my sweater was if I fax them a 'lost item report'. I told them I was traveling and had no easy access to fax facilities and requested for email or even relate all my lost item description and flight info to them. But this 'customer service' staff INSISTED that fax was the ONLY way. Since when in these competitive market has a company from the 'Dark Ages', force a customer to conform to their INFLEXIBLE system? Wonder if they know their 'days are numbered'...

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Tiger Airways Holdings refund delays

hi everyone reading this, tiger airways sucks, I booked our flights in december last year to connect with our flights to Europe in September of this year. 3 months ago they changed our early morning flight to a mid afternoon flight which would miss our connection in melbourne by 1 hour. I was offered a refund which was promised would take between 2 to 6 weeks, and after talking to a call centre in the phillipines on 4 or 5 occasions (after phoning the Melbourne Number) I still havent seen a cent. booking with another airline has cost me hundreds of dollars more, but at least i will get there. You will here the stories over and over again that you have been prioritised with head office in singapore and that they have a backlog of refunds due to there cancellations. Truthfully, they are just using our money to prop up there failing business and will suck the life out of every dollar they can to satisfy there share holders.
I WILL NEVER FLY TIGER AIRWAYS AND WOULD STRONGLY SUGGEST THAT EVERYONE CONSIDER THE COSTS OF NOT MAKING IT TO THERE DESTINATION OR EVERY GETTING THERE MONEY BACK
MANY THANKS
MARTY
TASMANINA

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Update by martin gajkowski
Nov 03, 2012 3:19 pm EDT

hi Neil, Marty in Tasmania, don't give up on your money out of principal, I ended up getting my refund after 9 months, I'm sure that if i hadn't kept in there face about it, i would still be waiting. I would have thought that a letter or phone call from them when they paid up would have been good public relations but no acknowledgment. Like you I fly with my family of 8 on a regular bases to the mainland, and only use jet star now as they get you there on-time 99% of the time and are still the cheapest airline around.
good luck mate
regards marty

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Nobba
, AU
Nov 02, 2012 10:08 pm EDT

tried to put this on the Tiger Airways facebook page which they hid away from the public. I think they must have 1 person working in their customer non-service centre as they never answer the phone and when they do they don't have a supervisor to talk to and can't put me through to head office which I believe is imaginery!
Dear Tiger Airways,

Just thought I would drop you a message on your FB page to say that I have all but given up on receiving my refund from you and will no longer be flying with Tiger Airways. The refund I am referring to is the one owed to me for the hotel accommodation I was forced to take when the Tiger Airways flight from Melbourne to Perth last June was turned around halfway and sent back to Melbourne due to safety concerns with the plane. Through no fault of my own, I endured several extra hours of flying and extra costs.

It’s a shame that I need to post this message. I have been trying for the past 5 months to get my refund from Tiger Airways. I sent off all the necessary paperwork including a copy of my receipt and reclaim form given to me by the Tiger Airways staff. I have called the Tiger Airways call centre numerous times (when I could actually get through to an operator but after being on hold for over 20mins at a time listening to a message about how you ‘appreciate my patience’) and leaving feedback on the Tiger Airways Customer Support Portal on the website, but still no refund.

As I fly twice a month, I have many people at my worksite of 600 employees ask me who I prefer to fly with and why. I used to say Tiger Airways and watch people recoil in horror probably because the 6 week grounding of the Tiger Airways fleet last year due to safety problems and poor service was still fresh in their mind. Now it feels like Tiger Airway’s service is slipping again due to the way I, and many others have been treated.

Anyway, now that Virgin is hopefully taking a controlling share in Tiger Airways, the customer service will improve. Unfortunately it will not be soon enough to sway me back as a customer of Tiger Airways. I wouldn’t be surprised if a Tiger Airways representative deletes this message from the Tiger Airways FB page and I would be highly surprised if I received a reply trying to resolve the problem. No reply would just confirm the notion that Tiger Airways customer service is sub standard!

Regards,

Neil.

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Pen236
Liverpool, AU
Oct 02, 2010 5:08 am EDT
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Tiger airways have such poor service, I have not heard a positive comment. Why are they still operating? Why isn't anything being done? I missed my sister"s wedding bcoz of theeir flight cancellation, which they only informed me about when I checked in at the airport after I paid a $90 taxi fare to get there! Very dissapointed. Very unfair!

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Tiger Airways Holdings schedule change

On March, 1st 2010 me and my family booked a flight (Tiger Airways) booking code: KZPNDC from Singapore to Hong Kong (return ticket) with details as follow:
1. Departure on Sept 4 from SING at 16:05 and arrive in HK 19:45
2. Return on Sept 16 from HK at 11:30 and arrive in SING at 15:20
Based on the above schedule, I booked a same day connection flight from Jakarta to Singapore (Air Asia - attached).
On April 5th, 2010 the Tiger Airways staff (Miss Jenny as I remembered) informed via phone, that Tiger Airways has a new time flight and ask for my confirmation. My replay was "I have to check it first and will confirm later since I have a connection flight" and ask her weather she can send me an information via e-mail regarding the time flight, since I don't want to make unnecessary mistake.
Unfortunately The Tiger staff sent me a new confirmation which has been modified with the new time flight from HK to Sing (on Sept, 16th 2010 at dept 20:15 arrive at 23:59) WITHOUT MY CONFIRMATION / APPROVAL... With this new time we cannot make it for our connection flight since the connection flight schedule is at 21:40 more over we also have to spend 1 night in Singapore, not mentioning whether we can change our connection flight to the next day.
On the other hand, my father in law (Ho Aripin - 73 years old) also booked a flight with Tiger Airways with same destination and flight schedule (booking code: GZSDDI) and trough my surprise his schedule was not change. If we follow this new arrangement, meaning my father in law will flying alone to Jakarta without any companion!...FYI the main reason for my trip is for accompanying him to have a medical check up...
Since then, I was desperately trying to contact Tiger Airways almost everyday using e-mail, phone call, fax but there are no response till now.
Hope Tiger airways to reschedule my flight to the initial schedule.
Since this is the first time for us using Tiger Airways service and very important, we believe Tiger Airways will deliver a good service to its customers in need.
Thank you for you kind attention and cooperation.
Best regards,
Handoyo (booking code: KZPNDC) for 4 persons
Ho Aripin(booking code :GZSDDI) for 1 person

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Update by handoyo
Apr 29, 2010 10:52 pm EDT

My complaint has been settle, on April 22, 2010 Tiger has contact me and agreed to re-change my schedule back
to the initial one. Thanks to STB staff from Jakarta and STB Head Office in Singapore.

And many thanks to Tiger Airways also for his kindness to re-change the schedule.
Thank you for Complaint Board for allowing me to write and publish my problem to seek for the solution.

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Eddie SG
, SG
Apr 21, 2010 11:56 pm EDT
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I have complaint in the past, no reply from them. I wonder what is the use...? This needs government attention. oh wait... Singapore has no consumer power...hahahaha

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Tiger Airways Holdings tiger reject to avoid double internet payment

Re: Book 2 tickets on same name and same flight, and I can’t avoid 1 of them

On Wednesday, 31 March 2010 on 12.00AM (Adelaide Time) I’ve tried to book a ticket for my self From Adelaide to Sydney for 6 April 2010, 16.40 o’clock, Flight Number TT8906, price AUD274. Since I don’t have Credit Card, I am asking my friend’s help in Adelaide to do the payment by using her Debit Card. However for unknown reason the screen was stopped, there is no further display, and I had been waiting for 3 hours there is no email confirmation coming on my email account.

With assumption that the transaction was not succeed (as I have been waiting for 3 hours), on the same date, Wednesday 31 March 2010 around 15.00PM, I asked another friend of mine in Jakarta, Indonesia to do online booking on same Tiger Airways flight I explained above (Adelaide to Sydney, for 6 April 2010, 16.40 o’clock, price AUD274) by using his Credit Card. Apparently the online booking that my friend in Indonesia made is succeed right away; Adelaide to Sydney, 6 April 2010 time 16.40, Flight Number: TT8906, with booking reference code: D16GCF. I didn’t get the email confirmation by the time but as for me as long I got the booking reference it will be fine.

On the next day, Thursday, 1 April 2010, I received two different emails confirmation from Tiger Airways. Apparently the first booking on paragraph 1 is succeed (Adelaide to Sydney, 6 April 2010 time 16.40, Flight Number: TT8906, with booking reference code: D15YAH), but the confirmation won’t coming immediately on the same date when I did the purchasing process (31 March 2010).in other way to say; because the error display on my 1st booking, I bought 2 tickets for my self for same flight.

On 2 April 2010 I sent fax to Tiger Airways on Fax: +[protected] to propose to cancel one of my booking code D15YAH, but nothing works. I suspect they didn’t fill the paper in the machine. I called the costumer service on +[protected] but they again refuse to listen my problem. I have sent same mail to these 3 email addresses: [protected]@tigerarways.com, [protected]@tigerarways.com, and [protected]@tigerairways.com. I never got any reply. Today while I check in my flight from Adelaide to Sydney (Flight Number TT8906) I asked the same question to the Tiger checking in staff, as I guess, they admit they don’t know how to solve my problem, and there is nothing they can do regarding my double booking number. Practically they blamed me for made 2 payments, instead of to understand the Internet connection issue.

The last effort is sent the same letter to Tiger Airways in Singapore, again nothing works. I am quite surprise this Tiger Airline company does not even respond any mail/ email/ fax that I sent them and inform me whether my case is refundable or not. And more surprise me this kind airline still have licence to run the business.

Tiarma Fitriani Panjaitan
Email: [protected]@yahoo.com
Australia Mobile: +[protected] - Indonesia Mobile: +[protected]

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Yvette Andraos
brunswick, AU
Apr 14, 2010 1:17 am EDT

We had to re-book cost me $192 which we can't afford, had to borrow money from friend.

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Tiger Airways Holdings bad service, overcharged me!

I am livid! I have sent this airline numerous letters about my bad experience and they still have done NOTHING! I have yet to receive a response! In October of 2009 my friend and I bought tickets to fly with Tiger. We had our itinerary and had everything planned out. We travel often, we know what we're doing. We knew to get to the airport in time. So, we get to the airport to check in a whole 20 minutes before boarding only to be told that check in for the flight has been closed. That it had been closed 10 minutes prior! We spoke to the employees. They were rude and said there was nothing they could do about it. They obviously didnt care. They just wanted our money. They werent going to let us board. That the only way we could get to Sydney from Melbourne was to take the next flight but we'd have to pay an extra $75! So, we did. We get past security and into the waiting area near our gate. As soon as we sit down we notice a line of people at the gate where we had originally had to be for our original flight. These people were JUST then boarding the plane! we could have been in that line! we were SUPPOSED to be in that line! They lied to us! That flight had not even begun to board yet! but no, we had to wait for our next flight and pay extra which not only ruined our plans but also left our pockets empty! I am so mad right now I can't even type! I want something done. I want my money back! I demand my money back Tiger Airways! Something will be done!

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Update by ihatetigerairways
Feb 11, 2010 12:40 am EST

Please be tactful and kind with your comments. I have never traveled with a budget airline before but I knew to not expect much from them. I know the difference between check in and boarding times. I still have the itinerary and it clearly states that check in opens 1 hour before departure and closes 15 minutes prior to departure (so I guess, yes, close call with only 5 minutes to spare). And yes, I have learned my lesson, to never fly with a budget airline again. This was a last minute/emergency flight we had to catch and we're just hoping we don't have to go through this again. Thank you for your feedback regardless :)

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Kapernick
Adelaide, AU
Oct 10, 2010 9:58 pm EDT

With any airline booking I always plan to be there 2 hours before departure. Yes even if I am leaving at some ungodly hour of the morning like 3am. That way I can be assured I will be there well ahead of any checkin closures..

However I am not happy at all with Tiger Airlines either. On the 19 Aug I booked a flight for a friend and I to travel to Queenslancd from Adelaide and we were to depart in January 2011. Total return fares for both of us incl baggage was $542.00 which was cheaper than Virgin or Jetstar even with all the extra luggage and seat allocation charges and so on.

Few days later went on to website and found that Tiger had cancelled booking. Rang call centre to find out what was happening.

Apparently as of Jan 2011 Tiger will not be flying to Brisbane any more from Adelaide. We will be getting a refund but not full amount we will only get $355 meaning my friend and I will be out of pocket. We were also told total refund will take up to 6 weeks to be processed we are still waiting 8 weeks later and was told yesterday it could be another 8 weeks yet.

So now I am in the position of needing to turn around and book a flight with another airline without that refund as we both need to be in Qld in January and bookings are getting scarce for that time period

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radicpunk
, SG
Apr 26, 2010 7:06 am EDT

Take action. Join the fanpage and share your experience: http://www.facebook.com/pages/Boycott-Tiger-Airways/

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tigermakesme upset
, AU
Mar 01, 2010 9:07 am EST

Do not Smoke, drink in moderation and absolutely do not Fly Tiger and you will live mostly in harmony the rest of your life.

is what I meant to say.

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tigermakesme upset
, AU
Mar 01, 2010 8:44 am EST

I have waisted over 60 hours trying to get my money back from Tiger, it takes at least 40 minutes to get through to an operator, they are Singapore people who answer the calls and are very well trained in telling lies to the public, I think. Over the months I am still no closer to getting my money back.

They have more tricks in verbal magic than any magician on this planet, again, acting dumb is an extra attribute they have, that's what I think.

On TV in Australia they have a programme shown recently on what Tiger is doing to terrorise their customer's, I believe Tiger is a2009, 2010 disgrace on any level and should not be awarded the federal government protection it has and at the same time dehumanise Australian air flying passengers asking for or demanding fair business play by this company . Tiger have been and are an extraordinary group in desensitising Australian airways customers even for the most average expectations.

Overall what I am saying, there is a enormous amount of complaints about this Tiger,
Who can stop them,

What does it take to ensure this Singapore Owed Company acts and carries out it 's business in a respectful manner in its capacity to take on passengers from any big airport in Australia.

I think Tiger is not good enough to carry out business in Australia, most Australians think this and perhaps I think Tiger should fold up an leave our bountiful land. We do not need this trash.

I notice the Australian Federal police are aiding the protection of Tiger staff which are that I have noticed are rude and delinquent to paying customers and these staff have the ability to get them, the customer very upset, confused and angry.

With gun packing pack of federal police that can do and say what they want and stand over Tiger customers without any perceived rights in a federal administered airport. These people, who are only trying to normalise any rights they thought they had and put their view across to an unsympathetic, cruel and dispassionate Tiger Staff.

There are normal quality air carriers near by and they or their customers should not have to endure the complaints of Australians left grounded by Tiger for what ever reason they make up or have. The crying and screaming of customers and the filthy language directed to Tiger Staff should not be allowed to continue, there should be many trained trauma councillor 's standing by.

We must stop the Tiger or Lobby government t0 have the laws revamped to disallow Tiger terror in airports.

I think Tiger has the worst administration capability of any company in the entire world, well it is my view and up to you to prove me wrong.

Do not smoke, drink in moderation and absolutely do fly Tiger and you live mostly in harmony the rest of your life.

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not happy mac
, AU
Feb 23, 2010 9:27 am EST

You will not get your money back, many are trying and they just do not give it back and there is nothing you can do about it.

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not happy mac
, AU
Feb 23, 2010 9:20 am EST

Tiger appear to make it a point not to repay any money, I have contacted Tiger on many occasions re my refund, It takes a long time to get through and they blatantly lie like the dirty pigs that they are, there are no morals, no fair trading and no remorse about any thing sinister they do wrong. They stink

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punkyb
Sydney Metro Area, AU
Feb 19, 2010 5:06 am EST
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I am travel smart, i have been backpacking around the world since i was 14 years old. I have travelled to hundreds of places and have never experienced the terrible level of service we received from Tiger Airways. Definitely DO NOT fly with Tiger Airways

After hearing all the problems people have had on other forums and websites I was very worried about flying with Tiger, so we got to the airport 1 1/2hrs before our flight to the Gold Coast.
We sat down at gate 56 to listen to an announcement over the loud speaker saying that our 5.30pm flight was delayed because of a bird hit coming into Sydney and would not leave until 7pm boarding at 6.30pm. The board instantly changed the flight to boarding at 6.05pm so I went over to the two gentlemen at the gate to enquiry as to whether the announcement or the board was correct. James at the gate said the boards were all wrong and the flight would definitely board at 6.30pm, so I said we'd grab a bite to eat and come back he said that’s fine. We we're walking back to the gate at 6.25pm when I noticed the screen said final boarding call. We ran to the gate to be greeted by Dan the supervisor to say the plane had boarded, the gate had closed and we couldn’t get on the plane, by this time there were about 10 passengers in the same situation. He said he couldn’t do anything because Tiger contracts their work out and he doesn’t actually work for Tiger and we'd have to call head office in Melbourne and get the next flight in the morning. By this time James came back and admitted to all of us that he had told us the wrong time. He didn’t even apologise just stood there. Basically they said nothing could be done, no apology, no help, we were just told to go back to the counter and get a new flight.

I would naturally assume given it was their wrong doings that they would get us on another flight on another airline so we could get to our final destination.

On this occasion all ten people who missed there flight didn’t hear the announcements, but to be honest do you ever think your flight will leave half an hour earlier that indicated?

Then rebooking our flight at the counter they said they couldn’t print or email the booking to confirm the flights we're booked on so I had to take a picture of her screen from my phone. Then she had the gall to say at least you don’t have to pay the $70 rebooking fee.

It took up 5 exhausting hours of our night and was extremely upsetting.

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margaratriver
, SG
Feb 07, 2010 7:47 am EST

yes u are not travel smart. as if u never heard of budget airlines' reputation? any budget airline, not just tiger. u should be mad with yourself. i travel very often and never had any problems with budget airlines. i go with their flow and i agree that you should be happy that they didn't charge you full fare for the next flight. in fact, i think they should! so that you'll learn your lesson. :)

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Someguy77
Melbourne Metro Area, AU
Feb 06, 2010 2:01 am EST

It doesn't sound like they lied to you, check in and boarding are two different things. 
You can be late for check in but be there well before a flight starts boarding.
On their website it says check in closes 45 minutes before departure, and you will be denied boarding if you arrive after that.
I can't see how they are lying to you when they are doing exactly as it says on their website.
If you travel often, you should be aware of the strict check in cutoff for budget airlines, if you were there 20 minutes before the flight it doesn't sound like you actually know what you are doing, you are lucky they did not charge you the full fare for the next flight.

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Tiger Airways Holdings - service complaint

After lining up for well over 2 hours for a flight to Perth, getting on the plane and then we being all the passengers ordered off the plane. The reason for this was a curfew. Tiger could not for some reason administer it's booking procedures and get customers on board in time. The flight captain stated we would get our money refunded, I have contacted...

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Tiger Airways Holdings very very pathetic service

There is literally no customer service provided by tiger airways.
There are no offices/branches information in the web site.
There is only one call center number provided, which is always continously engaged, which leads to suspicion if the line is active or some one has just kept the phone on. Im unable to get the line itself for the past two days. Today I was able to get the line but literally had to wait for more than 30 minutes only to lose patience and cut the telephone.
There is no online feedback form available. I wonder it would be pouring in which they could not control and manage and hence would have removed the feedback form itself. The only way to make a complaint is to write a letter and fax it to them. They say in the web site that, "they want to be professional". How more can I describe than saying that, this tiger is a coward, hiding behind always. Very very cowardice!

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Danny Hofman
, US
Nov 13, 2018 4:52 pm EST

Flight Number: TT615
Flight Date: 12/12/2016
Booking reference no.: RB6S7A
I arrived 15 min after the check in desk closed (12:30). My flight was forfeited. The lady at the desk told me she couldn't do anything for me because I checked in online. The only option was to leave my luggage behind ... I paid somewhere near $200 for my flight.

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Alex
, US
Feb 02, 2009 10:15 am EST

I had been forced to change my flight multiple times with each time paying a penalty for the change. This happened until I realized when I could not choose the dates I wanted even though they were just a couple of weeks out. I had called and they told me that the ticket had a one year validity from the initial purchase and this was a policy implemented after my initial purchase. I would have to forfeit all fees paid including postponement penalties and surcharges as a result. I had reviewed all documentation and there was no mention of this one year validity.

These budget carriers give nice discounts to lure you into a trap that could result in an even more expensive trip than normal airlines. More like you will be sometimes be made to pay for something that you never even used.

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Ekinguowei
Adelaide, AU
Apr 22, 2010 11:20 pm EDT

Travel from Adelaide to Melbourne, the staff's attitude at checking counter is so bad, and forced me to check-in my bag as it's just over weighted for 0.2 kg. But we have two people check in for the flight only carry one bag. I called customer service after that to make feedback, when I just about begin to make the comment, the phone operator said:I cannot hear u. And cut off the line. Unbelievable! I will never travel with Tiger again!

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Swamivel
, US
Jul 28, 2011 6:44 pm EDT

I contacted the customer centre to change my travel iterinary. One guy spent about 45 minutes to get the details fo change date. I passed my credit card details to update online. He informed me the information are updated and the payment is successful. The VERY FUN is tiger airways deducted the charges from my Credit Card immediately but the requested change date is not updated. I have been keep on calling so many people, already called about 5 people, but none of them are responsible. Different people charge differently. This is the very first time I wanted to try this airline, I am really much frustrated and annoyed. This is not the airline for decent people. This is always good for fish market people. I have to make a police report and take legal action through my lawyer, if no respond from them. Think carefully, before you think to fly in Tiger airways. End of the day, when you count, this is NOT CHEAP but very BIG CHEAT.

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Palaniappan Swamivel Subramanian
, SG
May 27, 2010 2:06 am EDT
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I contacted the customer centre to change my travel iterinary. One guy spent about 45 minutes to get the details fo change date. I passed my credit card details to update online. He informed me the information are updated and the payment is successful. The VERY FUN is tiger airways deducted the charges from my Credit Card immediately but the requested change date is not updated. I have been keep on calling so many people, already called about 5 people, but none of them are responsible. Different people charge differently. This is the very first time I wanted to try this airline, I am really much frustrated and annoyed. This is not the airline for decent people. This is always good for fish market people. I have to make a police report and take legal action through my lawyer, if no respond from them. Think carefully, before you think to fly in Tiger airways. End of the day, when you count, this is NOT CHEAP but very BIG CHEAT.

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Lee Guan Hui
, SG
Sep 24, 2013 4:56 am EDT
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Our luggage size is 54cm×38cm×23cm and weight is not above 10kg and is allow to bring to airplane and no need to chagre any fee for check in.When we check in at SG changi airport, staff of tiger airways is allow check in luggage without any fee and my luggage is qualified. But when check in at KL LCCT airport at tiger airways counter to come back SG changi airport, the staff call us to pay RM75 to check in, but my luggage is qualified . She say is different rules between SG and KL. It cant be have this kind of rule in same company. My girlfriend was asking name of the staff,  she just piont out supervisor and say take phote of her go for complain. Even supervisor is not politenes with bad word reply to my girlfriend. It was so not professional treat us.Our flight depart time is 18.35 but even on 17.25 we havent get our luggage to check in. On the situatuon we have no choice to pay for check in.
I want have a nice explain & apologize to us asap.
My email address qp345792@nate.com

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jenbc
, TH
Jul 30, 2013 3:05 am EDT
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still enraged by the service provided by MARIE MOLON (not sure if it's her real name), a ground handler for TIGER AIRS at the Diosdado Macapagal airport in Clark, Philippines and having read all the comments here, am now under the impression that it's not just this one particular person but the whole TIGER AIR.

my son's flight had just been rebooked twice with only one notice, which was one day before the actual flight. just earlier today, 3 hours before his flight (a few hours ago), my son was turned down by this MARIE MOLON at the airport, who, only told my son in an unfriendly and unhelpful way that he can't get in the plane unless he gets a return ticket. My son has a student visa here in Thailand and is about to expire in September. His student visa is renewable yearly in Thailand without having to leave the country. Also, the academic year here has just been changed from June to August, and so the holidays are not clear yet as to when he could go back home, thus, the lack of a return ticket. my son, 19 years old didn't have the chance to explain this though as this MARIE MOLON acted as if she had already given the final say. my son called me (overseas) and I asked him to go back and give his phone to her so I can talk to her but she refused, she said, a policy is a policy. I asked to talk to her supervisor but she also declined. I asked to get the name of her supervisor, but she said they are not allowed to give out names. My son asked if he can go directly to the supervisor and talk to him/her personally, she said no. I asked my son to get her name, and she gave this MARIE MOLON. My son then went to an immigration officer and asked what he can do since his plane leaves in an hour. The immigration officer just said sarcastically 'Anong ginagawa mo dito?, which means 'What are you doing here, ' in English.

While all these were going on, I was online trying to book a return flight in another airline but when I told then the date, they said the flight has to be before the student visa expire. What is wrong with this policy? My son is not going back to the Philippines when the visa expires because he would have to be in the university studying. He has all the documents from the university to prove this. Anyway, there wasn't any point talking to any of the people at the airport at this point as no one seems to care to listen. So my son had to find a ticketing office (SPECIFICALLY ASKED FOR ANY AIRLINE EXCEPT TIGER AIR) and buy a return ticket on any day before his student visa expires. He paid PHP7, 700.00 for one way ticket he will never use!

Now, say policy is policy - I understand. But at least have the courtesy to explain well, especially to a teenager who's flying solo and try to extend help in any way you can. Speak to the parent who was on an overseas call and apologize for denying or even not that, at least be civil and speak to the person on the other line.

I am a Filipino and I am proud to be one but it is very sad to say that customer service is still alien to some of us, and ironically, especially those who work in the service field. I am very upset, disappointed and right now, still enraged by how people at Clark airport treated my son. I tried calling Tigerair customer service in the Philippines but to no avail. I called Singapore call centers only to listen to their advertisement for almost an hour.

I have flown a few times in my life and maybe only just a couple of times did I have problems with airline staff outside the Philippines. Unfortunately, most rude dealings I have had were with my own people.

Jennifer from Baguio City Philippines

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diannelee
Sydney, AU
Oct 19, 2012 1:17 pm EDT

i have not used tiger airways before and i am about to as i am flying to the gold coast from Sydney i brought my ticket through a travel agent called escape travel but the girl did not put my surname on the ticket when she did it online she used my middle name as my surname now they have amended my itinerary confirmation and put my surname on it but where unable to contact tiger to sort it out and they are telling me it will be fine just check in online but i am sure that as i have luggage that needs checking in someone is going to check tickets and id going through the gate so do i get back on to my travel agent or will i be fine the other thing is i have read that this could be classed as a name change and there is a fee involved if anyone can help me that would be great

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Peter A. de Vera, Jr.
, PH
Sep 05, 2012 4:15 pm EDT
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Never ever buy a ticket from tiger airways! We were scheduled to fly back to Clark International Airport last August 21, 2012 and at 9:30 a.m., we were already in Singapore Budget Terminal when on the tv monitor of the airport suddenly indicated that our flight was cancelled. The crew there could not give us any valid reason why the flight was being cancelled. Instead, she offered to re-schedule our flight on August 25 (Saturday). This was not acceptable, first, we would be forced to stay another days in Singapore, which would mean that we would be incurring additional expenses for hotel accommodation, transportation, food etc., second, the kids would be absent from school up to Friday (August 24), and third, we would be away from our business while waiting for our flight back home. The crew, according to her, the earliest flight she could give us was that flight to Manila the following day at 3pm. We were compelled to take that flight although we know that it would be very inconvenient. So we took a taxi and look for a hotel where we could spend the night over. Imagine the additional expenses! From NAIA in Manila, we hired a taxi in going to Clark.

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Kento Ng
, SG
Jul 31, 2012 1:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was flying from Singapore - ShenZhen on 23 Jul 2012 with my wife. Upon arrival, the captain announced that there is a typhoon at Hong Kong and we can't land at ShenZhen till the typhoon is cleared. The plane was flying in a circle for about 1hr before the captain make another announcement saying that we have to divert to GuangZhou which was about 20mins away.

Upon landing at GuangZhou, the flight steward told us to be seated for further notice. 1 hr has past and finally the captain said that ShenZhen airport is not open for landing yet. In the first place we were not told that we are flying back to ShenZhen! In the plane, what we were offered for free was mineral water, food? you have to Pay.

Guess what? We were confined in the pathetically squeeze seats for 6 hrs after landing at GuangZhou until an angry Chinese man went forward and make a big fuss. It was almost 7am and finally they allowed us to disembark the plane. Not because of his heroic act, I had no idea how many more hrs we had to suffer. So total we spent 12 hrs on this records breaking, smallest seats, smallest leg room plane.

This will be my last time flying with Tiger no matter how cheap it is, is just not worth at all.

I am a frequent flyer and this is the worst flight I even had.

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