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Tiger Airways Holdings

Tiger Airways Holdings review: service complaint 17

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8:45 pm EST
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After lining up for well over 2 hours for a flight to Perth, getting on the plane and then we being all the passengers ordered off the plane. The reason for this was a curfew. Tiger could not for some reason administer it's booking procedures and get customers on board in time.

The flight captain stated we would get our money refunded, I have contacted Tiger 2 times, the first time it took over 26 minutes, the assurance I received it would take 2 to 3 weeks to get my money refunded. This never happened. Today I rang, over 35 minutes listening to their commercial broad cast. Again after explaining the whole scenario again I was told it would take 3 weeks for the refund.
This is a nasty way of doing business I think.

My learnt experience is if I were ever to fly Tiger Airway's again " is" to have back up plan and the funds available to get to my destination with a reputable airline company. Tiger was cheap but has turned out a nasty experience in my view.

I have also learned not to consider Tiger Airway's booking on the last flight of the night, I would need time to change carriers the next tiger Airlines make their next error.

I think flying with Tiger Airways in a once in a life time proposal, I won't be in a hurry to do it again.

W13ELX

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The complaint has been investigated and resolved to the customer’s satisfaction.

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17 comments
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Philip Yong
, MY
Apr 18, 2011 9:16 am EDT

My flight was cancelled by Tiger Airways due to technical failure of the plane. Details below:
TT 5663 Hobart
Hobart Intl Airport
12-Dec-2010
12:00 hrs
Check-in at: 12-Dec-2010 10:00
Melbourne Tullamarine
Melbourne Intl Airport (Tullamarine, T4)
12-Dec-2010
Arrival: 13:15 hrs
I had submitted a claim for refund on the next day (13 Dec 2010) and yet to received any response from them.
One of the worst airline that I had come across.
I thought Australian Tiger Airways are gentleman and will process my claim immediately.
Its CEO is a westerner too.. only wants people to pay them and not refund money to its customers for failure in service.
Better to head for AirAsia or other bugdet airline.

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NEVER FLY TIGER
, AU
Apr 11, 2011 3:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi ALL & NEVER FLY TIGER!

We have had a similar experience...we fell for the crap thinking cheap flights and free web check in. Their website did not recognise my booking number and continued to kick me off the sight numerous times and after calling up thinking the matter was resolved they charged me extra $30, plus the compete rudeness by the check in staff, in MELBOURNE too I might add.
We had an allowance of 15kg for us two passengers 30kg in total. One suitcase was 13.4kg the other was 16.1kg... The lady made advised us put 1kg from 1 suitcase into another, even though they were going on the same plane and it was still under our 30kg of limited luggage. Its going on the same plane, don’t think it’s going to make a difference.
Then made to wait extensive amounts of time, even though told to get their early, delays, no communication between staff members, no one knew what was going on, no respect or empathy for peoples booking, prior commitments, their holidays, etc...
Screwed me over $30, and I will never give them a cent again and I will happily tell all of their dodgy, deceitful, disrespectful, dishonest, and downright rude ways it will help anyone not to have to put up with their unnecessary Drama on their next business trip or holiday.
JETSTAR PRICE BEAT GUARANTEE... It’s a No Brainer for me, my family, friends and the hundreds to thousands been burnt by them before...

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NEVER FLY TIGER
, AU
Apr 11, 2011 1:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

MY FAMILY AND I FLEW WITH TIGER ONCE... AND ONLY ONCE!
I understand the word BUDGET, but everything from their check in service to collect baggage they were ABSOLUTLY APPALING!
Especially the fact of their “WEB CHECK IN” WHEN THEIR WEBSITE FAILED TO WORK NUMEROUS TIMES.
WE SAT ON HOLD FOR OVER 25 MIN TO CONFIRM THE FLIGHT AND TO ADVISE THAT WE COULD NOT CHECK IN ONLINE AS THEIR INTERNET SIITE WAS DOWN.

WHEN WE ARRIVED TO CHECK IN WE TOLD THAT WE SHOULD HAVE PRINTED OUT THEIR WEBSITE ERROR PAGE... WTF... WE ARE ON HOLIDAYS AND OBVIOUSLY DO NOT CARRY A PRINTER, MOST OF US USE MOBILE PHONE OR LAPTOPS TO ACCESS THE INTERNET WHILE ON HOLIDAYS ... BUT PRINTER?

THEY EVEN CONFIRMED THAT IT IS A COMMON PROBLEM THATS WHY WE NEED TO PRINT IT OUT...
THE CHECK IN LADY "FUJUAN" AT MELBOURNE AIRPORT ON THE 10TH APRIL 2011 WAS THE RUDEST “THING” I HAVE EVER ENCOUNTED IN ALL OF MY AIRPORT EXPERIENCES AND I HAVE TRAVELLED ALOT.

SERIOUSLY TIGER AIRWAYS... REVIEW YOUR S.O.P (standard operating procedures) AND REVIEW YOUR STAFF TRAINING PROGRAMME.

On that same flight from Melbourne we spoke with other passengers that had experienced exactly the same thing too!
Some of the comments thrown around were “Maybe that’s how they can offer such cheap flights” “Pay peanuts...you get monkeys” “Intentionally misleading baggage costs” “Tiger sux” Etc

For the few dollars extra I will fly any other airline except TIGER AIRWAYS... MAINILY BECAUSE OF YOU AND YOUR SERVICE FUJUAN YA DOUSH-BAG...

PS- (THANKS FOR THIS COMMENT BY "comply")
Jet star also has a customer service guarantee with compensation promises if things go wrong and its the airline's fault.
The great advantage of the Jet star price beat guarantee is that you pay 10% less than the competing airline fare -- and you don't pay credit card booking fees.

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Dilip RAUNIYAR
Camperdo, AU
Jan 04, 2011 10:11 am EST

I was at the airport 1 hour before the departure... The board displaying said- 'check in before 45 minutes'.
There was a long queue for check in. They didn't call for the final check in. When I reach the service desk for check in it was 30 mins prior to departure.

Their words were: " Sorry you are late. Check in has been closed for this flight. Please check with other airlines."

I was 1 hour before the departure due to traffic. And the board displaying on the service desk says check in should be done before 45 mins. That means I was 15 minutes before the check in ends. It was the queue that made me late to the service desk. The individuals at tiger airways were very rude. We were 4 people who had to flew with JetStar that day. We all lost our money. TIGER AIRWAYS ROBBED US.

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AN1
, AU
Oct 20, 2010 1:00 am EDT

I HAVE BOOKED A FLIGHT FROM ROCKHAMPTON QLD AUSTRALIA TO MELBOURNE VICTORIA AUSTRALIA RETURN. HOWEVER, I HAVE NEVER FLOWN TIGER BEFORE AND I HAVE NOW FOUND, SINCE I RECEIVED AN EMAIL FROM THEM, THAT I WAS COMPELLED TO DO A WEB CHECK IN. NOT ONLY THIS BUT WHEN I DID THE WEB CHECK IN I RECEIVED A ONE-WAY BOARDING PASS NOT A RETURN FLIGHT. WHEN I PHONED THE AUSTRALIAN PHONE NUMBER I WAS PUT THROUGHT TO A TELEPHONIST IN ASIA. SHE PROCEEDED TO TELL ME, IGNORING MY INSTRUCTION TO NOT BE TAPED FOR TRAINING, THAT TO GET A RETURN PASS ONE MUST FIRST TAKE THE FIRST LEG OF THE FLIGHT AND THEN DO ANOTHER WEB CHECK IN ON THE COMPUTER AT THE OTHER END IN ORDER TO MAKE THE RETURN FLIGHT, REGARDLESS OF THE FACT THAT THE RETURN FLIGHT HAS BEEN PAID FOR. WHEN I SAID WHAT IF I DONOT HAVE ACCESS TO A COMPUTER SHE PROMPTLY REPLIED THAT IT IS UP TO THE PASSENGER TO HAVE A COMPUTER. IN ORDER TO MAKE THE WEB CHECK IN. NOT EVERYONE CARRIES A COMPUTER WITH THEM OR HAS A COMPUTER AT THEIR DESTINATION. THIS DIDNOT MATTER AND THE BOTTOM LINE WAS NOT MY WELFARE AND SAFE RETURN TRIP, THE BOTTOM LINE WAS MONEY FOR NOTHING KICKS FOR FREE (DIRE STRAITS). Of course if I want to return from whence I came I can always pay another $2.5.00 on top of my inconvenienced flight. And I havent even stepped out the door yet. So what type of service will I receive at the airport on the craft? This now remains to be seen.

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comply
, AU
Oct 08, 2010 9:47 pm EDT

Hi all,

IF YOU CHOOSE TO FLY TIGER AND:

1. You - FOR WHATEVER REASON - do not arrive WELL EARLY AT THE AIRPORT - I mean AT LEAST TWO HOURS -- preferably 2.5 hours before your flight -- then expect to miss the flight cut off.

2. Tiger Airways is a budget airline and offers low fares to passengers who are prepared to:

A. Form themselves into a perfect, smooth, square, black cube that can be easily loaded onto a pallet and inserted in the aircraft - with no extra airline effort or customer service required.

B. If you are not prepared to FULLY READ all the TERMS AND CONDITIONS and ALL sections of the Tiger website - and FULLY understand ALL OF THE ABOVE -- then don't fly and book TIGER.

If you think - you can drop your rental car off - or kiss in the car park - OR WHATEVER - five minutes before the cut off time -- AND THEN TIGER REFUSES you boarding - then YOU GET WHAT YOU DESERVE.

Tiger passengers need to FULLY COMPLY with the airline's requirements if they want the cheap fares. If that's not you -- then don't fly Tiger.

If a Tiger flight is delayed and misses it's take-off slot because Madam rental car is late checking in - then the airline is slugged hefty excess take off fees by the airport.

And those fees are passed onto your fellow INNOCENT - ON-TIME, FULLY COMPLIANT passengers - as higher fares the next time they book.

THAT'S WHY THEY STRICTLY ENFORCE CHECK IN TIMES. I fully support this - because I want the cheap fares -- and I am prepared to educate myself about the airline's requirements and comply to them - to access those fares.

If some other passenger is not prepared to FULLY COMPLY AND ARRIVE WELL EARLY - then stop them boarding - so the rest of us don't end up with higher airfares because of other late passengers.

If you can't be bothered getting to the airport WELL EARLY - then I FULLY respect your choice. Pay for a more expensive flight with another airline - and enjoy your flight.

But don't pay for a cheap airfare - VIA THE WEBSITE - and then turn up like a whinging DODO - because YOU COULD NOT GET TO THE AIRPORT WELL EARLY.

It's not rocket science. The requirements are not difficult. Just READ and COMPLY.

If it means travelling to the airport city the night before - THEN DO SO.

And also - if your Tiger flight involves connecting to an international flight or a cruise -- then fly with Tiger at least 24 hours - preferably 48 hours before -- and stay overnight.

That means if there is a problem with Tiger - you can seek other options and still make your international flight/cruise etc etc.

If you can't do this -- then DONT FLY TIGER - go with another airline.

Also - finally - go to www.jetstar.com.au -- READ about their price beat guarantee.

Then, if you can - use it - to beat Tiger's airfares and get better service.

Jetstar also has a customer service guarantee with compensation promises if things go wrong and its the airline's fault.

As a footnote: I don't work for Tiger or Jetstar or any airline or even in the travel industry. I am simply a CAREFUL passenger who does my best to FULLY UNDERSTAND what I am buying when I travel.

The great advantage of the Jetstar price beat guarantee is that you pay 10% less than the competing airline fare -- and you don't pay credit card booking fees.

So the bottom line is when you are planning a trip - visit the airline websites WELL BEFORE YOU BOOK -- and READ their TERMS AND CONDITIONS.

Then make your choice - COMPLY WITH ALL REQUIREMENTS - and you MINIMISE your chance of things going wrong.

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mimi123
reid, AU
Sep 30, 2010 9:52 pm EDT

tiger airways is the worst airline in the world.. some people think is cheap but it not at all.. i was suppose to catch the flight at 5:45pm and i was at the there at 5.00pm..they didn't allow me to go in the plane they said i was later and they didn't refound back my money. i was with my 2 year old child and i dont have any money with me at that time.. the costormer service is not helpful at all..they dont know how to talk to people.. this is the last time i will book from tiger airways

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calpespain
Helensvale, AU
Aug 31, 2010 6:59 pm EDT

Tiger Airways the worst airline in the world ! We have had a cruise embarkation changed by the cruise company away from Bangkok due to the recent red shirt trouble. A flight booked with Tiger is now useless but Tiger refuse a refund. When I pointed out that the airport tax and fees which make up the whole ticket price as Tiger were offering free flights from Bangkok to Singapore worth only fees payable (A$210)is fully refundable they say then its a $50 charge per person and we will only refund you $30 of the fees as the other charges were for luggage and seat allocation and booking fees. In short, claim $60 but charges are $50. Tiger Airways are for sure a RIP OFF company anyone considering booking any flights with TIGER AIRWAY should think seriously about their lack of car and customer service. Tiger airways are the worst airline in the world. Never fly Tiger if there are other carriers.

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EPICTIGERFAIL
Ulverstone, AU
Aug 13, 2010 10:38 am EDT

For our return flight from Melbourne to Wynard on Tiger... well, it was ridiculous. We arrived 2 hours prior to departure. The line for the flight was so long it extended well out the doors in 35 degree heat and NO SHADE outside. By the time we got in the doors it was getting close to the 45 minute cutoff. Like the OP, we were told that all the people in the line would be able to board and were relieved. We were about 20 people away (with many more behind) from check in when they announced that the cutoff had started and that we needed to move directly to the 'express' lane. The 'express' lane was ONE open counter further down the building (they had only two open before and closed BOTH), and due to the SURGE of people that moved into the line we were almost at the end of it again and had to wait longer. We also had special baggage and were asked to 'wait in front of that big white door until someone comes out - took a bloody long time for someone to shrug at the package, tell us we're 'gambling a lot on it' and cart it out).

We were finally in about 2 minutes before sceduled departure when they announced there would be a delay with takeoff, which turned out to be nearly two hours. And having checked in, we had to wait in their under-airconditioned waiting area, where there were nowhere near enough seats for everyone and were not allowed to leave having checked in.

When we arrived in Wynard we had a long delay before we could leave the plane, and waited an hour and a half more for our baggage to come out on the carousel. And what do you know? The METAL FRAME of my suitcase was BROKEN and so was the extending handle. It was not like that before, and it would take a hell of a lot of force to break it.

Never again.

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Peter H Cohen
Melbourne, AU
Aug 09, 2010 11:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Tiger still stinks. My wife and I were asked to leave a flight after we made a complaint about the service. We were not allowed to place a couple of small items under our seat for use during the flight. When I made a private joke to my wife about "Faulty Airlines" and she laughed the "chief" steward saw red and the plane was recalled and we were forced to leave. Our money was not refunded and we are putting in a claim to VCAT. We then missed the return flight because of difficulty in locating the terminal in time. We used real airlines to replace the stolen and missing flights.

My wife tried again selecting on line a low cost flight for Aug 30, no checked in baggage. When she acknowledged the flight the web site gave her a flight on a different time at a higher price and charged it up to her credit card. Rang Tiger airlines and a Philippine based women with difficult English would only agree to changing the flight and generously offered not to charge us a change fee! Of course the cost is higher.

Yes Tiger is cheap, so is Mackas. but they do give polite friendly service and have Australian phone nos. Let them wither and die and be replaced by a real airline.

Peter Cohen
Melbourne

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Glen Fulton
Adelaide, AU
Aug 02, 2010 2:18 am EDT

please join my facebook page "Tiger Airways Suck"

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Louise Cass-Fyson
Tootgarook, AU
Jul 27, 2010 5:11 am EDT

I was very disappointed with the service of tiger airways. We booked online for 1 adult and 1 infant because the flights were cheaper. Upon arriving at the airport I was told that I had not paid for my infant to travel. Tiger is the only airline to charge for children under 2 and I don't understand why we were not informed when booking of this extra charge.
Also, because I was traveling alone with my child, I had no extra hands for on board luggage so had my 7kg allowance in my check-in luggage. There was no allowance at all for your child (even though you have to pay for them) and I was charged an extra $210 for my luggage! That was an extra $270 than I expected to pay. Totally ruined our holiday and experience.
I also found the flight attendants rude and unhelpful, they gossiped throughout the flight about their weekends and boyfriends. I will never travel with tiger again and will definitely not recommend this service to anyone.

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ClarkieNorm
Bilambil Heights, AU
Mar 16, 2010 9:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just had a similar experience, only booked at 10.30pm the night before a 9.25am flight. Had things to do in morning but still got to GC Airport 1hr 15 mins before takeoff. As this was my first time with Tiger Airways, I had no idea where their terminal was. By the time I got a trolley, went into main terminal, asked where Tiger depart from, told it was a 5 minute walk away, I got to the terminal with exactly 45 minutes before departure.

I then had to wait approx. 12 minutes in check-in line before seeing bookin staff (only 1 staff member booking-in), where upon I was told it was my fault for not 'researching' terminal location prior to then. I'm not even sure they would have been open at 11pm.

I will never ever even consider booking with Tiger again. I'm sure their staff can stand around for 45 minutes with nothing to do, would have only taken 2 minutes for them to check me in and I would have still had to wait before boarding plane.

From reading the comments on this website and others their is no point in persuing the matter further as it will be impossible to actually speak with a human being!

I am now on another flight with another airline and although this fare is $50 higher at least I know I will actually get on the plane and get to my destination.

Norm

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The Toi
Davistown, AU
Jan 14, 2010 10:54 pm EST

I booked my tix and then read atricles like the ones above. Yesterday we flew. Here's what happened ...
We got to Sydney domstic 90 mins prior to departure and came across a MASSIVE line for the Tiger checkin. After 20 mins in the queue, it was clear that there was no way that we would clear the checkin process by the 45 min prior mark. There was plenty of stress by nearly everyone in the line. One counter was unattended which added to the stress. I called the customer support and after a lengthy delay, I finally got through to them. Pointless! I hould hardly understand a word they were saying except for "out of their control".

At the 47 min mark, a member of my party pushed in at one of the counters and was told that everyone in the line will get checked in. A sigh of relief by us.

At the 42 min mark, a Tiger staff member announced that everyone in the queue (all for the same flight to Melb) will get checked in. She handed the last person in the queue a card and closed the tape across the back of the queue. At that point, someone turned up saying they wanted to go to Melbourne and the staff memeber directed them to Jetstar.

The line sped up and we got to the checkin at about the 40 min mark and the staff member stated they had a disasterous morning as one of their staff failed to turn up on time and it had a major flow on effect.

My only real complaint is just due to the lack of communication. The signs and/or PA announcements say that checkin process must be COMPLETED 45 prior to departure. Everyone was freaking that they'd got there well early enough but looked like they were going to miss the plane though no fault of their own. All that is needed is a sign saying something like "All those passengers in the queue 45 mins prior to departure will get checked in". The rest of the flight ... cheap, of course. Measuring with my handspan, I calculated that there's only 200mm between your seat and the one in front. Didn't really worry me (171cm) but a taller person would struggle. Also, 3 or 4 overheads were out of order in my area.

Look, if you're out to make a saving, then go for it. Personally, my time is worth more than that to be spending it hanging around an airport an hour or two (as recommended by Tiger) before my flight.

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saint007
, AU
Dec 30, 2009 8:31 pm EST

I had been considering using Tiger Airways to fly Syd / Melb next Easter, mainly because it was significantly cheaper. I am certainly revising this decision and will pay the extra. Sorry to hear your troubles, hopefully they will eventually learn (though I doubt it, given the staff they obviously have).

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Traveller8479
Sydney, AU
Dec 30, 2009 5:37 am EST

We booked return tickets from Sydney to the Gold Coast. We were booked to return to Sydney on flight TT763 on Wednesday, 30th December 2009 at 9.55am from the Gold Coast but only one of us returned on this flight and we will explain why.

I arrived at the Tiger check-in counter at about 10.15am and checked in as well as informing the staff that my partner was delayed in dropping off our rental car. We had issues due to the lack of a Thrifty labelled car space to park the car and there was paperwork and a check to be done for the car. My partner arrived 7 minutes after I checked in and he was denied being checked in. Take note here that the flight was also delayed by 5 minutes and wasn't planning to take off till 10am and in the end, it actually didn't take off till around 10.15am. When I got to the boarding line at 10am, passengers had only just started boarding.

What is absolutely appalling is that I informed the check-in counter that my partner was on his way - is it that hard to wait an extra 5 minutes? The staff at the check-in counter then spent 10 minutes sitting there chatting and wheeling trolleys around. We understand that the check-in closes 45 minutes before departure but in this case, they were able to bend the rules for me by allowing me to check in 40 minutes prior to scheduled departure time so if they could bend the rules for me, why couldn't they for my partner? My partner also had no luggage and checking him in would have been extremely easy but the staff refused. No other airline imposes such restrictions for domestic flights.

We then asked to speak to the manager and were told that we would need to wait 10 minutes. We were happy to wait. Then one by one, every single customer service officer disappeared from the counter till there was not a single soul left and after 30 minutes, we were still waiting for 'the manager'. Two different check-in girls then appeared, sat there for 5 minutes and then asked us what we were doing. We explained that we were told to wait 10 minutes for the manager. We were then informed that the 'phantom' manager was out the back on the tarmac loading luggage. A manager loading luggage? You must be joking. Is this how Tiger is able to 'provide the cheapest fares around'? By clearing all the customer service staffs at the front counter to help out with the activities on the tarmac? We have never seen or heard such rubbish. The girl then told us we were 'misinformed' about having to wait 10 minutes and we needed to wait till the flight left after 10am to see the manager. Why were we told lies at the beginning if the manager was loading luggage and we weren't able to see him / her till after the flight left? Was this a lie to make us wait and wait till we got fed up waiting?

Further to this 'phantom manager' that we both never met, the fact that we were told that this manager would not be able to see us until after the flight left was extremely unhelpful as the CUSTOMER OBJECTIVE AND REQUIREMENT here was to get us both on that flight. Every single customer service girl at the counter that day did not understand the CUSTOMER NEED OR OBJECTIVE and in this competitive environment, this is something every company must master. Given this horrendous and distasteful experience, we will never fly Tiger Airways again, no matter how cheap it is, out of pure principle. We'd rather pay extra money to fly with an airline that actually care about the customers and that will go out of their way to assist us. No assistance or empathy was provided regarding the fact that the next Tiger flight out to Sydney was the next day. Tiger Airways did not care that we were delayed beyond our control and that we were only 5 minutes late. Tiger Airways did not care that we were separated on different flights and wanted to be on the same flight. Tiger Airways did not care my partner's belongings were in the suitcase that was checked on. Tiger Airways did not care that I had already informed the check-in counter that my partner was arriving shortly to check-in and Tiger didn't bother to wait or take this into account. Tiger Airways did not care to provide alternatives and no one cared to help. The PHANTOM MANAGER never showed up. We wonder if there even is a manager. The airline processes seemed so poorly managed, there probably isn't a manager.

What really disgusted us was how we were left stranded there for half an hr waiting for a phantom manager. My partner stayed waiting for an extra 15 minutes after I boarded the plane. My partner just gave up and got up and left because this PHANTOM MANAGER was never going to show and to have to wait 45 MINUTES INSTEAD OF 10 MINUTES as promised, was disgraceful. Instead my partner was sold a ticket to get on the 11am flight with VIRGIN BLUE. He was sold this ticket at 10.30AM - half an hour prior to take off and was still allowed on the plane. He was also given the day's BEST RATE at $150 which was even cheaper than our tickets with Tiger. Not only this, but the customer service was exceptional - they got someone to check on the plane that he got on alright because they were aware he was a latecomer. NOW THIS IS THE CUSTOMER SERVICE WE ARE LOOKING FOR. Virgin has bargain rates but it doesn't mean they compromise their customer service at the expense of their customers. If you think about it, how does Tiger expect to grow and prosper as a business if they treat their customers like dirt? Why can budget airlines like Virgin cater for customers in desperate need and still provide exceptional customer service? The Virgin staff informed Charles that they always get customers who are turned away from Tiger Airways that need their help. Obviously we are not the only ones Tiger Airways has screwed around.

We will also add here that the night before departing Sydney, the flight TT764 which was going to Gold Coast showed as going to Melbourne on the Sydney Airport website, and did not show at all on the Tiger website. We then called the Tiger customer service hotline and was put on hold and just hung up after waiting too long.

We are frequent travellers and have been with many carriers and this is the most appalling and disappointing experience. We were also partially late to check in because the Tiger check-in area in the Gold Coast was separate from the main check-in area and this took ages to find otherwise we would have been there earlier. The whole experience was a disgrace. We will never fly with Tiger again! Tiger also really need to train their staff up to industry standards because the service was child-like and unprofessional and if you compare the staff to other airlines, there's a lot of brushing up to be done. We felt every single staff member on shift that day let us down. Instead, they just deserted us and went back to whatever they were doing. No empathy, no professionalism, no understand, NO CUSTOMER SERVICE. In the end we had to forfeit the return flight and they didn't give us a refund.

LESSON: NEVER FLY TIGER AIRWAYS.

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SMAY3161
Melbourne, AU
Dec 14, 2009 4:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Well good luck in trying to get your refund!

They oversold my ticket on the 6th of October - no I was not late checking in, I was early - and over two months later I am still waiting for the refund to come back onto my card. They sent me an email on the 19th of November, after I had sent them 3 letters saying that they had refunded the money to my card. Well, today is the 15th of December and they have still not refunded the cash.

I have since phoned numerous times - having to wait no less than 40 minutes each time in which a non-English speaking woman tried to tell me that the money has been sent back onto my credit card, which it clearly had not. I have also also sent them 3 faxes trying to follow this up. Absolutely ridiculous.

There is no customer service line - unless you want to be held up for over an hour, the fax number rarely works, and there is no email address! Clearly they are aware of their shortcomings by doing all they can to avoid customer contacting them. I hope they fall out of the sky sooner than later. I will never fly Tiger again, and I urge others to do the same.

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