We took Tiger Airway flight TR2966 from Singapore to Hong Kong on 13-Aug-2011. However, our luggage were not delivered to Hong Kong Airport upon arrival. According to Hong Kong Airport luggage handling team, there was a computer system problem at Singapore Budget Terminal and thus the luggages were not loaded into the same flight TR2966. The luggages were loaded on the subsequent flight to Hong Kong and arrived only at 11pm, 5 hours after arrival of flight TR2966. By then, we had went back to our home in Dongguan City in Guangdong, China.
To our disappointment, the Hong Kong luggage handling team informed us that they do not deliver the luggages outside Hong Kong. So we were forced to return to Hong Kong Airport on subsequent day, 14-Aug-2011 to claim the luggages. Since this is a problem caused by Tiger Airway, I requested them to provide compensation for my transportation expenses from Dongguan City to Hong Kong. The amount is RMB760. They could had spent similar or more expense to deliver the luggages to any destination in Hong Kong. To our disappointment again, they refused to pay for the it. It would be our last flight using Tiger Airway and strongly suggest others not to take Tiger Airway.