Complaint Rating:

In April I applied an internet connection to Tata Indicom Broadband. I paid for 6 month 128 kbps unlimited package. Since I am staying in a rented flat, at the time of taking the connection, I asked the company representative that if I need to change the flat, could the connection be transfered. He said it would be transfered wherever I go subject the company is serving in that new area.

Around 20 days later, I had to change my flat and for the convenience, I take a new flat in the same locality around 600 meters away from the older one. After shifting, I requested for connection shift to the company and many times talked to customer care, but nothing had happened. At last they are saying that the company is not providing connection in my society, so it cannot be transfered and according to No refund policy, company will not refund my money also. Here at the new location, I came to know that the company does provide internet services to the adjacent building.

I communicated this to company people that a cable can be drawn from that building to my building but they are making excuses.

Now I feel embarrassed and cheated. If this can happen in the city like Mumbai where all the corporates are located, I just can wonder that what would be going on with people in the other states of India.

Can somebody tell me where I can go and complain so that at least I can get my money back for the remaining period (not utilized because the internet connection which I took is active till October 2007).