THSale.com - they aren't going to give me a refund ($464.99) as I thought they said they would do earlier tonight -- someone please help me. I'm a 19 year old college student, I can't afford this. She is being ridiculous.
I guess I will share the conversation so far, with the live support from the website. Just because it's infuriating me that she can't speak English and she isn't willing to give me back the money that shouldn't have been given to her in the first place. (Excuse me, I'm just quite upset right now.) I don't blame you if you don't read it all. I don't have the brain power to shorten it right now (guhh)
alisa: Hi Mary, I hope I'm not being annoying! I've just been waiting for the refund to come through and I haven't seen any change yet with my Paypal account. I'm not sure, does it take a while to show up?
Mary: let me check for you nwo
alisa: thanks =)
Mary: hello
alisa: hi
Mary: do you mean you want us to refund all the $400 to you
alisa: yes, all the 464.99, because i did not purchase it (someone hacked my account and purchased it)
alisa: that would be very very wonderful
Mary: but sorry ,maybe we got misunderstanding
alisa: Can I clarify anything?
Mary: i mean we got one order of by your paypal email your gave me before and the payment about the order have been charged back
alisa: so you refunded the 464.99, you are saying?
alisa: the email was ahobbit@gmail.com - just to clarify in case there was a misunderstanding
Mary: sorry ,we are not able to refund the dollars to you
alisa: why?
Mary: because we have paid for the payment
alisa: that doesn't make sense?
alisa: have you already given me a refund, or you can't give a refund at all (ever)?
Mary: someone ordered from us ,we don't know he is a cheater ,soi we send the gold he ordered to him. so are we wrong ?
alisa: yes, because he used my bank account (via my paypal account)
alisa: this is my money he used without my permission, i don't even know who he is
Mary: yes,someone used your paypal account to order from us
Mary: but we didn't know that
alisa: right, of course you didn't, i know.
alisa: but are you just going to let someone steal another person's money to buy from you?
Mary: we don't know he is a stealer ,you should know that ]
alisa: i know that he is because it was my paypal account... .. .. !
alisa: i don't understand what's confusing here?
alisa: please mary, if someone used your paypal account (hacked into it) to pay some website almost 500 dollars, wouldn't you want a refund as well?
Mary: so don't you think you should contact the person who steal your paypal account
alisa: I don't know who hacked into it - I don't know this person. It was hacked, which means I don't know the person. They also hacked into my email, which is how they hacked into my Paypal. If I could contact them, I would.
Mary: sorry to hear your problem
Mary: but we really are not able to refund the payment to you
alisa: Could you please explain why?
Mary: because we have paid for that.
Mary: do you understand please
alisa: Mary.
alisa: This is ridiculous.
Mary: ok
alisa: Nearly 500$ of MY money has been spent by someone that I don't know.
Mary: let me explain again
alisa: And you aren't going to help me get my money back?
Mary: really i want to help you
Mary: but do you know if someone paid something from you for the money what he stollen from otheres
Mary: from other people's pocket
Mary: we don't know the money he paid is stollen from others and also we have no right to know
Mary: so we give the goods he bought to him
alisa: can you take those goods back?
Mary: you know the sales we take is occured in website and we have no right to know all his right information in real life
alisa: do you really think someone would buy from you, and then come back and say "someone hacked my account, take away what i bought from you and send me back my money?"
alisa: did he share his name?
alisa: because if his name is different than alisa ****<edited>, than that might be proof (although he knows my name so he could probably use it as well)
Mary: we beliver you of course
Mary: and please believe our honest
Mary: we have not any way to contact the people who stollen your paypal account
alisa: Okay. Where did you deliver the goods to? ahobbit@gmail.com ?
Mary: we deliever the gold ingame
alisa: is there any way you can take the goods away?
Mary: and we just can find out one order by the email you gave me
Mary: sorry there is no way can take away the gold
Mary: the goods have been in another's pocket
alisa: So you just expect me to deal with losing 500 dollars and move on? I'm a 19 year old college student, I can't even afford this.
Mary: sorry to hear that
alisa: Mary. I'm not going to just give up 500 dollars and move on.
alisa: You need to know this.
alisa: This isn't going to be easy.
alisa: (for you) if you can't work with me on this
alisa: And I don't want to be mean
Mary: i know that and understand you
alisa: But really, that's my money that you have now, wrongfully, and I have to do something about it.
Mary: and i really want to help you to get back all the money you missed
alisa: If you really want to, then why don't you?
Mary: but
Mary: you know and i explained several times
Mary: we have no right to do that
Mary: and don't you know we have not responsibility to give back the money to you
Mary: your money was not stollen by us
alisa: are you the owner of thsale.com?
Mary: no , i am just an operator
Mary: it is not the point of the problem
alisa: but any decent company would recognize the mistake here and would refund the money, as it is their responsibility to not accept stolen money
alisa: how can i contact the owner, to which the money goes to
Mary: sorry sir
Mary: do you understand that your money is not stollen by our company
alisa: yes, but you have accepted stolen money. it is not your money to have, because it was not authorized by the owner of the money.
Mary: but we didn't know at that time
alisa: of course, i know that.
alisa: but now you do.
alisa: how can i contact the owner.
Mary: but we have sent the goods of the money we got
alisa: I understand. I know. You should take it back. Can you take it back?
alisa: take the goods away from the theif. he didn't buy it. he doesn't deserve to have it. yes?
alisa: this is how justice works.
Mary: we also want to take bcak the goods and give your money back ,but we have no right and have not any way to do that
alisa: it is impossible to take goods back?
Mary: you know if you sell something to anyone come to your shop
Mary: and after that ,don't you think you can find the person in the world
alisa: well you delivered it to their game, so you should be able to take it away from their game, right?
Mary: no , we have no right and no way to do thta
alisa: As I have asked before, how do I contact the owner of THSale.com?
Mary: sorry he is not here now
alisa: is there an address or email address please?
Mary: sure we have
Mary: can you email to thsalewow@yahoo.com.cn
alisa: ok
alisa: is there a phone number please?
Mary: sorry i did't know his phone number
alisa: is this the truth?
alisa: you work for him, there should be some way you know his number
alisa: is his name lee bruce?
alisa: and is his phone number +86.5572172222
alisa: ?
Mary: sorry
Mary: i am just an operator
alisa: and is his address Room 403, No. 37, SiFang Residential Quarter, BaoShan Distri su zhou, AH 234000?
Mary: where do you got that please
alisa: well thanks mary, for being patient, but i'm afraid you have not helped me at all. this will have to be dealt with in a much more serious way, which is not how i wanted it to be. i'm not a mean person. so this pretty much sucks. have a nice night. |
509 days ago by Elanmoridi [
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