Complaint Rating:

I recently purchased a powerleveling service for WoW US for 15 levels. After one day, the account was suspended for 72 hours, so I contacted he Live Chat customer service. They proceeded to give me the run around. Here's a snippet of the conversation:

You are now chatting with 'pl-betty'
pl-betty: hi again
wouh: Hello, yes it's locked. I emailed Blizzard to find out the situation
pl-betty: the account was suspended , right
pl-betty: ?
wouh: Don't know the exact status. They said I should have gotten an email in this but I checked, nothing.
wouh: This is what the site said
wouh: Access to this World of Warcraft account has been disabled by Blizzard Entertainment...
wouh: Those are the options
pl-betty: i see
pl-betty: it will be unfrozen in 72 hours
pl-betty: if not , you have to contact Blizzard to retrieve the account
wouh: okay, but this pretty much busts the powerleveling. Even if they do unlock it in 72 hours, I don't hink I'm going to chance it again. I need to look into a refund.
There may be a problem communicating with pl-betty. Please wait while your chat is transferred to another operator.
You are now chatting with 'Shelly'
Shelly: Hey, nice to meet you. How may I help you?
wouh: Yes, I purchased your power leveling service, but noticed I only made 3 levels in 4 days. So I logged into the WoW site and my passwrod had changed. Got a new password and found my account to be locked
Shelly: Please wait for a moment; I'll transfer you to the operator who handles power leveling issues.
Please wait while I transfer the chat to 'pl-betty'.
You are now chatting with 'pl-betty'
pl-betty: hey
wouh: and I'm back
pl-betty: ok
wouh: looking to solve the situation
pl-betty: yes
wouh: Don't know if there was a communication problem, but this was what I said: Even if they do unlock it in 72 hours, I don't hink I'm going to chance it again. I need to look into a refund.
pl-betty: i see ..but i still hope you can give both of a chance
wouh: Getting busted for the same thing, twice in one week would be pretty stupid, on my part. There would be no defense for the second time. I'll go for the refund. I'm not looking to rip you guys off. Charge me for three levels, but I'd like to see a return on the rest.
pl-betty: i know .you can think about it at first . if you really want that after the account suspension , we can talk about the details of it
wouh: ...I've thought about it. He stopped leveling around Monday, which means he was banned Monday. It took one day of powerleveling to get me banned. No thanks, I'd like the refund.
pl-betty: hmm.anyway , we talk about the details about it after the account suspensation .okay?
wouh: No, I'd rather handle his now. I'm firm on this matter
pl-betty: but our manager is not here today ...
wouh: You're leading me on. I can tell. I'd like a refund. Your service was less than desireable and I'd like a refund for services not rendered.
pl-betty: well , i will discuss about your problem to our manager when he is coming
wouh: ..or you can transfer me o another department where they have a manager that can help customers with their prblems
pl-betty: sorry , only PL department can deal with the powerleveling problems
pl-betty: they have no right
pl-betty: well , i will tell your problems to our manager ...
pl-betty: then i will send an email to you
wouh: I'l be expecting that email. Thank you for your time.
pl-betty: ok no problem

Guess what, never got the email. Called the 1-800 number to talk to someone, but was told they couldn't help me, because it wasn't their department, so...Live Chat try number 2:

You are now chatting with 'PL-Filippo'
PL-Filippo: Hello, nice to meet you! How may I help you?
PL-Filippo: hi
wouh: Yes, I recently purchased your powerleveling service and was suspended after 1 day of using the service. I'm looking to have my money refunded.
PL-Filippo: i play WOW i see your problem
PL-Filippo: just wait for 72 hours
wouh: Already had this conversation with an operator, last week. I'd like a refund, for the 12 levels I didn't recieve
PL-Filippo: i see
PL-Filippo: but how about wait for the suspend is ove?
PL-Filippo: over*
wouh: I don't want to risk a second suspension. I'd like a refund.
PL-Filippo: ok i will discuss your problem to our manager
PL-Filippo: and you can check your email in 1 week
wouh: Already given that answer, by the operator last week. She said I'd have an answer already. This is a run around....maybe I'll get tired and quit trying
PL-Filippo: no sir
PL-Filippo: i really want to help you
PL-Filippo: course i play game as you are
PL-Filippo: so i know how you feel
PL-Filippo: i will try my best for your refund
wouh: Then it shouldn't be a problem. I shouldn't have to beg to get the money back for a service I didn't receive
PL-Filippo: i see
PL-Filippo: just take care i will arrange it
PL-Filippo: and you can check your email in 1 week
wouh: Thank you. I'l be looking for it
PL-Filippo: :P
PL-Filippo: ok

Sound familiar? Don't buy this service.