Complaint Rating:

Company information:
Three Feathers Tobacco
United States
threefeatherstobacco.com

This is a Native American cigarette manufacturer/seller, and I've been a customer for a year or two. This situation is very disheartening not only due to my $ loss but because I was happy with them and their personal contact ... and I recommended them to friends.

I always order 20 cartons at a time and did so this time. When the order was received, I realized it was six (6) cartons short. Wrote immediately and then continually for each following business day. Though the company has always been extremely friendly with almost immediate response to correspondence, not one acknowledgment from them has been received.

They are completely ignoring this matter, and I'm out approximately $100 with no recourse. BEWARE!

They even state on their site that they know mistakes happen, but I guess this mistake isn't one they want to address.