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4.3 789 Reviews

thredUP Complaints Summary

4 Resolved
118 Unresolved
Our verdict: If considering services from thredUP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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M
12:25 pm EST
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thredUP missing items from bag

I sent large bags to this company in November and December. I expected a delay in processing because of the holiday. What I did NOT expect was for them to list the cheapest items and not list or even acknowledge the black Chanel pumps or grey Cole Haan handbag or the Brighton wallet and other higher priced items I sent. Where are my items? They won't respond or provide any way to file a report. This is thievery and criminal.

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Mitchrn
, US
Mar 25, 2023 12:57 pm EDT
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I’ve sent a lot of items to them. The last bag had nude nearly new brand name pumps. They are not listed for sale either the rest of my items. I will not be selling or buying from them again. Too bad. I’ve bought some of my favorite clothes from them!

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Stefanieleblanc
, US
Jan 10, 2020 9:17 am EST
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I lost designer brands this same way. Their response was that I did not purchase a clean up bag with return of the items they did not accept. I had the cleanup bag in my closet and didn’t think of this when I chose to clean out my closet. Jimmy Choo nude heels were sophisticated and never out of season. Brand new in box. There’s no way in hell they weren’t in a condition to be accepted. But they’re gone along with many other items I sent in.

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Naz85
, US
Dec 16, 2019 8:32 pm EST
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SAME!
missing my high priced items...

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A
4:34 pm EST
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thredUP missing shipment, missing items in shipment received and no customer service

For the last 4 days I have been trying to get ahold of customer service at thredup. I've spent about $200 as a first-time customer two out of three of my packages arrive on time one. However one did not even leave the facility, I'm missing a pair of jeans out of one of the packages that did arrive. I've tried to get ahold of thredup through messaging, emails and I've just called and left a message no one has replied to me. Now when I try to login my account it says my password is wrong now and I'm not allowed to reset my password either which I thought was strange. I sent a message saying, I'll be complaining to BBB, YELP, and many others to express how unhappy and unsatisfied I was a customer and still no reply. I can't log into my account now.

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Update by AmandaT1986
Jan 04, 2018 4:38 pm EST

Proof is in the pudding

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Karen V. Duhamel
, US
Mar 21, 2019 6:21 pm EDT

Ok, this is my first and obviously last order. Ordered two items amounting to $44 dollars and change - only received one item, but of course, was billed for the two items. So, now I have to contact my CC company to dispute the charge because I'm sure as hell not supporting a rip-off Co. like this one. LOSERS!

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LBF5975
, US
Feb 08, 2019 6:05 pm EST

HOW DO YOU CONTACT THEM! After googling and SEARCHING for a number I finally found one and keep getting a recording to leave a message but it's a voicemail to a private number of a military person. Thinking I dialed wrong I tried again and got the same man. Up to now I've been very happy with them but after reading all the complaints and now not being able to reach them I will be thinking twice before I order again, I have spent a ton of money with them on brand name shoes and boots and now I have a simple question, not even a complaint and I can't contact them? LBF

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LBF5975
, US
Feb 08, 2019 6:08 pm EST
Replying to comment of LBF5975

Now I"m having trouble getting this posted!

ComplaintsBoard
J
6:17 am EST

thredUP this company is a ripoff!

I sent them a huge bag of clothes in a very good condition, chose the best of the best, something I would continue wearing, but I wanted to buy new clothes, so that's why I decided to get rid of "old" things because most of them I wore once and twice.
But the ThredUp thought that paying money for my clothes is not necessary.
It's been 2 months and there's still nothing from them.

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12:33 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

thredUP lost my bag and now won't respond

I sent in a like new Gucci bag in pristine condition taking great care to package it well to ship within the black Luxe bag. A month went by, heard nothing. I contacted them as I was wondering why the transaction was taking so long. Told me they were shipping it back due to a small hole. Immediately concerned I started questioning this as it had no hole when I sent it to them. Next message from customer service stated there was indeed a hole, but the bag was Marc Jacobs. Now a huge concern, I did not send them a Marc Jacobs bag. I asked for a return shipping label to send it back to them as it was not mine. They then admit my bag is "lost" and there is a slim chance of them finding it but they would reimburse me. To date, several emails have gone unanswered, I have asked for a phone number to speak to a real person, nothing. Have not been compensated for the lost bag, no bag returned, no answers to my emails - this is completely unacceptable as is the fact they ignore requests to respond and are unwillingly to assist with something that was solely their responsibility.

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Resolved

Company reached out to resolve the matter.

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HLin
, US
Dec 01, 2017 1:17 pm EST

Call the District Attorneys Office and file a formal complaint I already did that a few years ago regarding the same thing, they were investigated

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pobarjenkins
Minneapolis, US
Nov 24, 2017 1:06 pm EST
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Are you able to file a lost claim with the shipping service?

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R
1:55 pm EDT

thredUP scam

It's a scam!
I decided to share my clothes with someone who would really enjoy it and to refresh my wardrobe at the same time. So I sent two bags of great clothes (I'm not overrating) of a great quality to them. Looking at the clothes it's impossible to say it was worn. And honestly speaking, I would never send anything terrible, I'd be just embarrassed.
However, the ThredUp paid nothing to me for no reason. So my wonderful clothes were just stolen.
I am writing here because I can't get in touch with them.
Please, be careful. It's scammers!

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MissDisplaced
, US
Mar 21, 2020 6:38 pm EDT

Similar experience here. They basically stole a used-once Longchamp bag and did not put it up for consignment and tried to say they only accept the "best" quality. [censored]. THIS IS STEALING

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HLin
, US
Dec 01, 2017 1:18 pm EST

Call the District Attorneys Office and file a formal complaint I already did that a few years ago regarding the same thing, they were investigated

ComplaintsBoard
G
7:16 am EDT

thredUP this site is a big mess

Their website is terrible and buggy. It's not profitable for anyone. Neither for sellers not for buyers. Their system is often down and it may lead to different bad situations for everyone. Their "sales" are fake, most of the items are often out of stock and I suppose their quality is small from the start. Trying to contact them is not worth it. They won't help you.
So stay away from them, folks!

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7:20 am EST

thredUP not worth!

I sent them a huge bag with over 35 items. Some clothes were never used and even had tags. 25 items were accepted and I was credited about $20! So they actually gave me cents and then they were selling my things for higher prices! I got less than a dollar for each item. Absolutely ridiculous. And also I never received back the items they did not accept. I'm totally disgusted with Thredup! I tried to contact them many times but never received a response.

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HLin
, US
Dec 01, 2017 1:18 pm EST

Call the District Attorneys Office and file a formal complaint I already did that a few years ago regarding the same thing, they were investigated

ComplaintsBoard
F
8:05 am EST

thredUP this site is a total scam!

I sent them two bags of clothing and everything I sent was in good condition, no tears, no stains and on their approved brand list. Before sending the clothes I checked their approved brand list very carefully. Items I sent were brand new designer clothes, mostly jeans and shoes. There also were several gorgeous and very expensive dresses. I had never worn any of those things and they even had tags. I sent in total of 30 items. Two weeks later I received a message from them stating that they won't be able to accept anything. It was strange, because all 30 pieces met all their standards. They never returned my items and did not pay me a dollar! I'm extremely disgusted with thredUP!

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T
7:10 am EST

thredUP do not send them your items!

I sent them three huge bags of clothes. All the things I've sent were brand new designer clothes mostly women's jeans and dresses. All the clothes were new, never used and had tags. They decided to keep only several items and paid me only $20. Only later I discovered that the jeans alone were sold for $30. I paid them extra money to have the unaccepted items returned but never received them back. Not to mention that when I checked my account that little amount of money they had paid me just disappeared! No words can describe how disgusting and ridiculous thredUP is! People, read the reviews and don't make the same mistake I did. Check their Facebook page, it is full of negative feedback's from people they've ripped off. Horrible!

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9:03 am EST

thredUP fraud

I sent them brand new designer stuff and they gave me cents. I paid hundreds of dollars for those things and never used them! When I asked for my things back, they refused and told they'll keep everything. Very unprofessional company. They would not tell you ahead what they will pay. First you need to send everything and only then they will think about the prices. And they pay sellers only 10-15% of the price they decide. The they sell if for a higher price. So this company is actually a fraud! You need to make a little research through the website to obtain this information and read their policies very carefully. Don't waste your time, money, and don't send them your stuff!

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7:29 am EST

thredUP save your time and money!

Before sending my things I went through their list of accepted items. I checked everything very carefully because they have quite strict rules. I put two brand new designer dresses in the bag ($150 each dress). Well, five weeks later I finally got a message stating they received my items. Then I received another email saying they are paying me $10 for my two dresses! My items were sold in few days, but they did not pay me anything. I have sent tons of messages, called many times, even sent a complaint, but there was no reaction. So two months later I have been paid nothing and I feel like this whole website is a scam. Save your time and money!

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C
8:36 am EST

thredUP stay away from this site!

I sent them two bags with very nice clothing and footwear. All items were new and had tags on them. My mother bought all those things for me overseas, but I just didn't liked them. Few weeks later I received a message from thredUP. They told that none of my items met their standards. That was strange, because I red their strict rules before sending items. They promised to send them back to me, but I never received anything. In the meantime I don't have a clue where my items are. I contacted their customer service and after the agent told me he does not know anything either, he asked me to write a review about his service. That was the most ridiculous thing I ever heard! Stay away from this site if you want your nice items put up for consignment.

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8:48 am EDT

thredUP useless info

I ordered from the company Thred Up. I paid about $100 for the order and postage, but the seller provided only useless confirmation email, which didn’t contain anything helpful. I sent several emails, but no response. After 3 weeks my order hasn’t been delivered. The seller continued to keep silence. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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Queeenmimi
West Greenwich, US
Oct 24, 2012 10:08 am EDT

In August I sent a bag of clothing to this company. The company buys new or gently used clothing to resell on their site. i never received compensation for the items sent and still do not have a resolution to the problem. I would never send them anything again.

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1:15 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

thredUP - thredup is stealing clothing & money from consumers

Thredup is an online resale shop. The premiss is you order a bag from their website and fill it with quality clothing then send it back and thredup will pay you for the clothing. However, what they won't tell you is that you will receive only pennies for brand new clothing you send in. I sent in 3 bags, about 150 items, of mostly brand new with tag...

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6:13 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

thredUP - they even have an f rating on the bbb

I would only go to this site to use your free $10 credit and then run! But whatever you do, do not get scammed into sending them your nice name brand clothes in that handy huge bag they send you for free. That's how they get ya! They sent me a bag and told me to stuff it full and send it back for free and they would pay me top dollar for my clothes. BS!...

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L
8:06 am EDT

thredUP avoid this place at all costs

So I guess this site use to be some sort of bartering service. Now it functions more like a childrens re-sale clothing store online. So basically you send in your high quality kids clothes, get credit and choose items you would like to get in return, or there is the option to sort pictures of the items and pay via credit/debit or paypal.

I sent in about 30 items and kept a detailed list of the items that I sent in. About half of the items were accepted and oddly enough the items that were not accepted were mostly new with tags.. I get a very fishy feeling about that as I know the items were new with tags well known names and I am in a pet free/smoke free home. I tried to look past that and forward to getting the items that I had chose :)
Well, I guess I should have gotten a hint from the issues I had when I sent a bag in...
The items that I got in return had poo stains, tears, and one of the items had a strong and very nasty smell to it.
So let my venture help you out in your decision to go with this service. I would suggest Ebay, or some other clothing buy out like taking your old kids clothes to Once Upon a Child or something.

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Stacie Spink Westberry
, US
Aug 21, 2018 5:33 am EDT

I never received my order even though it shows to be shipped. I have tried for 2 weeks to contact someone and left numerous emails, and have still not had any response what so ever! I feel this company is a scam and that I got taken!

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Trisha Roy
, US
Aug 15, 2018 10:31 pm EDT

When checking out of my shopping cart while logged in. I have my credit card on file. I never get the offered discount code.

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Michelle@thredUP
San Francisco, US
Aug 30, 2012 2:42 pm EDT

Hello, we're sorry to hear that you had a bad experience with thredUP. We are extremely picky about what we accept as we need to maintain high quality standards for reselling items to other families. We often come across new with tag items that still have imperfections, so new with tag items are not automatically accepted. Because we are so selective and cannot take everything that other resale/donation channels can, we realize that our service is not for everyone. We try to emphasize that our true value is being the easiest way to hand down your kids' clothing while making sure it doesn't go to landfill.

As for the items that you purchased from our store, please send us a note at support@thredup.com as we do stand behind our quality and are disappointed that items with the characteristics you describe got past our quality inspection. As a policy, we check clothing very carefully at several stages in our process. In fact, if we catch items as late as packing – even the slightest stain – we'll give a full refund for the item and often still include the item if the imperfection is small enough and we think the item could still be of use to our customer. We agree that you should not have received flawed items and would like the opportunity to correct this.

We hope to hear from you!
Michelle at thredUP

thredUP Customer Reviews Overview

ThredUP is an online consignment and thrift store that offers a wide range of high-quality secondhand clothing and accessories for women and children. The company has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and sustainability of shopping with thredUP.

Many customers have praised thredUP for its extensive selection of clothing and accessories, which includes everything from designer brands to everyday basics. Customers also appreciate the company's commitment to sustainability, as thredUP helps to reduce waste and promote a more environmentally friendly approach to fashion.

In addition to its impressive selection of clothing and accessories, thredUP has also received high marks for its user-friendly website and mobile app, which make it easy to browse and purchase items. Customers also appreciate the company's fast and reliable shipping, as well as its responsive customer service team.

Overall, thredUP is a highly recommended online consignment and thrift store that offers a great selection of high-quality secondhand clothing and accessories at affordable prices. Whether you're looking for designer brands or everyday basics, thredUP is a great place to shop for sustainable and stylish fashion.

thredUP In-depth Review

Website Design and User Experience: The website design of thredUP is clean, modern, and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter by size, brand, and style. Overall, the website provides a seamless and enjoyable user experience.

Product Selection and Variety: thredUP offers a wide range of products, including clothing, shoes, and accessories for women and children. The selection is extensive, with options for different styles, sizes, and brands. Whether you're looking for trendy pieces or timeless classics, thredUP has something for everyone.

Pricing and Value for Money: thredUP offers great value for money with its affordable prices. The prices are significantly lower than retail, allowing shoppers to save money without compromising on quality. Additionally, thredUP frequently offers discounts and promotions, making it even more budget-friendly.

Quality of Products: The quality of products on thredUP is generally excellent. Each item is carefully inspected and graded, ensuring that only high-quality items are available for purchase. While some items may show signs of wear, they are accurately described, and customers can make informed decisions before buying.

Shipping and Delivery: thredUP provides reliable and efficient shipping and delivery services. Orders are processed quickly, and customers can choose from various shipping options to suit their needs. The packaging is secure, ensuring that items arrive in excellent condition. Overall, the shipping and delivery experience is smooth and hassle-free.

Customer Service and Support: thredUP offers exceptional customer service and support. Their team is responsive, friendly, and knowledgeable, promptly addressing any queries or concerns. Whether you need assistance with sizing, returns, or general inquiries, thredUP's customer service team is always ready to help.

Return and Refund Policy: thredUP has a straightforward and customer-friendly return and refund policy. If you're not satisfied with your purchase, you can easily initiate a return within a specified timeframe. Returns are hassle-free, and refunds are processed promptly, ensuring a smooth and satisfactory experience for customers.

Sustainability and Ethical Practices: thredUP is committed to sustainability and ethical practices. By offering secondhand clothing, they contribute to reducing fashion waste and promoting a more sustainable fashion industry. Additionally, thredUP partners with various organizations and initiatives to support social and environmental causes.

Trustworthiness and Security: thredUP is a trusted and secure platform. They prioritize customer privacy and data protection, implementing robust security measures to safeguard personal information. With a strong reputation and positive customer reviews, thredUP can be trusted for a safe and secure shopping experience.

Overall User Satisfaction and Recommendation: Overall, thredUP provides an excellent online shopping experience. With its user-friendly website, wide product selection, affordable prices, and exceptional customer service, it's no wonder that users are highly satisfied. Whether you're a fashion enthusiast or a budget-conscious shopper, thredUP is highly recommended for its quality, value, and commitment to sustainability.

How to file a complaint about thredUP?

Here is a guide on how to file a complaint against thredUP on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with thredUP in the 'Complaint Title' section.

4. Detailing the experience:
- Provide details on key areas of concern with the company.
- Mention any relevant information about transactions with thredUP.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against thredUP on ComplaintsBoard.com.

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thredUP contacts

Phone numbers

+1 (617) 575-9676 +1 (925) 266-5950 More phone numbers

Website

www.thredup.com

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